Multi channel advantage

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Dipesh Mukerji Introduction to Multi-Channel Computing What, Where, Why

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Transcript of Multi channel advantage

Page 1: Multi channel advantage

Dipesh Mukerji

Introduction to Multi-Channel Computing

What, Where, Why

Page 2: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc2

Every app running in your organization on desktops today will run on every device within 3 years.

How are you prepared to support that?

… And your desktop will change.

Page 3: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc3 3

Mobile Chaos

Mar-2008 iPhone SDK

Feb-2008 16GB iPhone

Jul-2008 3G iPhoneJul-2008

3G iPhone

Nov-2008 BlackBerry Bold 9000

Jul-2008 BlackBerry

Storm

Sep-2008 BlackBerry

4.5

Sep-2008 BlackBerry

4.52008 Nokia S60 5th ed.Symbian

2008

Jun-2009 Firmware

3.0

Jun-2009 Firmware

3.0

Jun-2009 3GS iPhone

Sep-2009 Android 1.6

Oct-2009 Android 2.0

Droid

May-2009 BlackBerry

5.0

Jul-2009 BlackBerry

Tour

Jul-2009 BlackBerry

Tour

2009Symbian 2

Oct-2009 Windows

Mobile 6.5

2009 2010

Jan-2010 Android 2.1NexusOne

Jan-2010 Android 2.1NexusOne

Dec-2010 Android 2.3

Jun-2010 Android 2.2

Apr-2010 iPad

TBD-2010Symbian 4TBD-2010Symbian 4

Nov-2010 Windows Phone 7

Feb-2010Symbian 3

Apr-2010 BlackBerry

6.0

Apr-2010 BlackBerry

6.0

2007 Windows Mobile 6

Jun-2007 iPhone

Jun-2007 iPhone

May-2007 BlackBerry

Curve

Sep-2007 iPod Touch

Feb-2007 BlackBerry

8800

Nov-2007 BlackBerry

Pearl 2

2007

Jul-2011 Android 3.0

Mar-2011 iPad 2.0

Nov-2012 Windows Phone 8

Aug-2011 BlackBerry

Bold

2011

Aug-2011 BlackBerry

Torch

Aug-2011 BlackBerry

Torch

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© Copyright 04/08/2023 Kony Solutions, Inc4 Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL

Mobile V1 Mobile Web New iPhone App

Tactical

LOB decision No IT resource or

mobile experience

$$ TCO

Market Dynamics Overview

Mobile V2 Mobile Web iPhone App Android App Perhaps WM, BB

Must Have

LOB decision Multiple LOBs acting

independently IT vetted tech IT didn’t control $$$$$ TCO

Mobile V3 HTML5 iPhone App Android App Tablet App (likely)

Mobile Strategic

LOB Need IT Decision Tech Selection HTML5 / Inhouse

$$$ TCO

Multi-Channel B2C B2E (BYOD) Smartphone Tablets Web

Enterprise Strategic

Enterprise App Need CIO decision In-house use HTML5/tools

vs MEAP < $$$ TCO

2010 2011 2012 2013

Page 5: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc5

INCR

EASE

D T

RAN

SACT

ION

S

TIME

lower cost, higher satisfactionPoints of Service Evolution

• Points of sales/service are now fragmented

• Cost to manage is high

• Cost to scale is high

The move to digital channels – past to future

Page 6: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc6

CRMHR

LOB App

Multi-Channel: Consistent Experience, Any Screen

A day-in-the-life of an app in a multi-channel world

7:00AM 9:00AM 10:00AM 1:00PM 8:00PM

While visiting customer,

inputs new data on Apple

tablet

Completes review, approval inside corporate

firewall pre windows 8

mouse interface app

Outside firewall at

work, quickly accesses app via Desktop

Web

Reviews and approves

changes at home via Android phone.

.

User wakes up and checks a notification on Android

phone.

?

Hardware vendor introduces a new device that you haven’t considered

Requests new services on

Windows 8 -touch device

inside the office

4:00PM

Page 7: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc7

The Multi-Channel Iceberg

Data Integration

Data Integration

Device Detection

Device Detection

New Browsers &Browser Updates

New Browsers &Browser Updates

Production Services

New DevicesNew Devices

Mobile Ecosystem Changes

Security Frameworks

Security Frameworks

New OS &OS Updates

New OS &OS Updates

ApplicationUpgrades

ApplicationUpgrades

Data Synchronization

Data Synchronization

Offline StorageOffline Storage

SAP/IBM/Oracle Integration

SAP/IBM/Oracle Integration

Page 8: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc8

Desktop

Mobile

A development team … For each channel

NEW App

NEW App

NEW App

NEW App

Kiosk

Tablets

Most companies have approached this tactically.

Page 9: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc9

Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number

stoppingDistance ;speed =

stdIn.nextDouble

Security

Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number

stoppingDistance ;speed =

stdIn.nextDouble

synchronization

Features

Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number

stoppingDistance ;speed =

stdIn.nextDouble

New OS upgrades

Security Patches

Scanner stdIn = new Scanner(System.in double speed; // User entered valuedouble tailGatingDistance; // user entered valudouble stoppingDistance;System.out.print("Enter your speed (mph): ");speed = stdIn.nextDouble();System.out.print("Enter your tailgate distance: ");tailGatingDistance = stdIn.nextDouble();stoppingDistance = speed * (2.25 + speed/21); // number

stoppingDistance ;speed =

stdIn.nextDouble

New OS upgrades

New UIs

NEW App

NEW App

NEW App

NEW App

Multiple Codebases

Same Features

Multiple Channels

+

+

=Time & $$

Desktop

Mobile

Kiosk

Tablets

But: Variables, complexity, and lack of control increase costs and introduce risks.

Compatability

Page 10: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc10

Develop

• Multi-channel app visualization & prototyping• Collaboration & requirements definition

Design

• Single codebase & JS API• Visual development studio• Standards based; non proprietary

Develop

• Automated testing framework• Device based testing• Traceability from design, development, testing

Test

Deploy• Lightweight orchestration• Mobile optimized transport/messaging• Rich enterprise connections• Single click cloud deployment• Logging and analytics• Highly scalable and resilient• Push notification server

Manage• Security lifecycle of apps & devices• BYOD support for all devices • Centralized console: server, sync and apps

SingleCodebase

Same Features

Multiple Channels

+

+

=

NEW App

Native, HTML5, Mixed-Mode

Mobile

Kiosk

Tablets

Desktop / Web 3.0

Kony Multi-Channel – Strategic Approach

Page 11: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc11

Build Everywhere Run Everywhere

Work Smarter Not Harder

Kony MESSAGING SERVICES

Write OnceA single code base

TABLETS

WEB SUPPORT- Mobile and Desktop• Individual, device optimized sites• Basic HTML >> HTML5

Single Page Architecture

Standard

Mixed Mode

Hybrid

PHONES

DESKTOPSKiosks, Desktop Web & Native

HTML 5

HTML 4

NATIVE SUPPORT FOR Top 7 Mobile OS

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Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 12

Typical SAP Mobile Application Architecture Details

Typical Middleware Software

SyncEngine

On boarding, monitoringlifecycle, and administration

Other connector

technologies

DataLogs

Data consolidation

and distribution

SAP Business Suite

SAP Business ByDesign

SAP BusinessObjects Solutions

Apps

Multi-Channel Across OS

“Middleware Bottleneck”Resides as a black box outside the

core SAP instance causing integration, admin and scalability

issues

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Copyright © 2012 Kony Solutions, Inc. CONFIDENTIAL 13

No unique middleware.

SAP App experience runs directly from device to SAP

environment.

Kony SkyMobile Architecture for SAP

Extending Beyond SAP Details

SAP Business Suite

SAP Business ByDesign

SAP BusinessObjects Solutions

Typical Middleware Software

SyncEngine

On boarding, monitoringlifecycle, and administration

Other connector

technologies

DataLogs

Data consolidation

and distribution

Apps

Multi-Channel Across OS

Sky Named Space

- Inside SAP -

• Certified add-in component• Data consolidation & distribution• Data Buffering and Queuing• Sync Engine / Logging• Monitoring, lifecycle, &

administration

Page 14: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc14

Kony Enterprise Mobile Manager

Kony Visualizer

The Power of Kony Technology

Mobile

Desktop

Tablets

Native, Web and Hybrid apps for multichannel

5

dBs

WebServicesScraper

SoftwareApps

OracleSiebel

PeopleSoft

CRMDSD

SD

Ko

ny

En

terp

ris

e C

on

ne

cto

rs

Integration from within SAP namespace for maximum throughput, scalability

6

Persistent and OTA Sync Paradigms

Configurable Conflict Resolution

Design - Design apps with actual device form factors in WYSIWYG manner

1

Middleware services running on J2EE server cluster

3

HA & Scalability

Analytics & Reporting

Services Orchestration

DeviceDetection &

Database

Messaging / Campaign

Mgmt.

App Distribution/Deployment

Enterprise Connectors

Security and IAM

Integration

HA and Scalability

Reporting &Analytics

Deploy Data sync capabilities for online & offline apps

3a

Error Handling and Recovery

KonyOne ServerHosted or On-Prem

Kony SyncHosted or On-Prem

Kiosk

Heterogeneous Data Sources

Output

KonyOne Studio

Develop - Multi-channel app development with single code base

2

Manage -Full suite of app, device and content management tools

4

THE KONYONE PLATFORM

Page 15: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc15

25 Forms 50 Forms 100 Forms

Cost

1.25M

1M

750k

500k

250k

01 2

3 1 2

3 1 2

31 2 3 1 2 3 1 2

3

1 2

3

Cost without Kony

1 2 3Cost with Kony

Year

Savings

Cost of a Multichannel Strategy(HTML5, IOS, Android, Tablet)

$693,754(Savings with Kony)

$1,079,266(Savings with Kony)

$2,297,040(Savings with Kony)

What could you do with these savings?

Page 16: Multi channel advantage

© Copyright 04/08/2023 Kony Solutions, Inc16 © Copyright 04/08/2023 Kony Solutions, Inc16

THANK YOU