Making the most of the Library and IT Services2012–2013

Making the most of…

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For more information

LibraryWeb www. reading.ac.uk/libraryMobile-friendly website www. reading.ac.uk/library/ mobile Email library@reading.ac.ukTwitter www. twitter.com/ UniRdg_LibraryTelephone Library: (0118) 378 8770Special Collections Service: (0118) 378 8660

IT ServicesWeb www. reading.ac.uk/its Email its-help@reading.ac.ukTwitter www. twitter.com/ UniRdg_ITSTelephone ITS Help: (0118) 378 6262

ContentsWelcome 3

Library sites 4

Using the Library 5 • Using the Library catalogue • Finding more with e-resources • Borrowing • Course Collection • Using items from other libraries • Photocopying • Study areas • IT facilities at the Library

IT facilities across campus 10

Help 11

Training 12

Feedback 12

Jargon-buster 13

Library safety information 14

Your responsibilities 15

Advisory services 16 • Study Advice and Maths Support • Skills Opportunities at Reading (SOAR)

Campus map 18

Opening times 20This document is available online at: www.reading.ac.uk/library/guides

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Use University email

Please check your University email frequently, as this is the way we will contact you. You will receive emails about Library items you have requested and may receive reminders about loans due (for return or renewal) as a courtesy to help you manage your account.

Use your Campus Card (top) or Library Card (bottom) to access services

Getting startedStudentsYou receive a University username and password when you register online. This gives you access to the University network, Internet, your University email account and online Library resources.

When you enrol at the University you receive a Campus Card which you use to borrow from the Library, and for evening and weekend access to some PC facilities. Use it with the separate four-digit PIN (personal identification number – emailed to you when you complete enrolment), for services such as photocopying in the Library.

If you forget your PIN just fill in the form at www.reading.ac.uk/library/pin for a reminder.

StaffMembers of staff are allocated a University username and email address on acceptance of their contract of employment. Collect these from the ITS Help counter on the 1st Floor of the Library.

Once you have this you can register with the Library where you will be given a Library Card. You can then borrow and access e-resources.

WelcomeThis guide introduces the friendly and professional services based in your University Library to help you make the most of your time here at Reading. Read on to find out about how the Library, IT Services and Study Advisers can help you.

Welcome

Staff Library card

Return to: PO Box 223, Whiteknights, Reading, RG6 6AEtel 0118 378 8770Issued: 22/08/2011

Dr John GalbraithLibrary No: 905949

Campus cardUndergraduate

Security Of�ce, PO Box 217, Whiteknights, Reading RG6 6BWtel 0118 378 7799

Joanna WilliamsonStudent No: 12017389Issued: 22/08/2011

60123456

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Library sitesUniversity LibraryYour University Library, at the centre of the Whiteknights campus, supports teaching and research in all subjects (building number 2 on the map on page 18).

•Books and print journals are kept on the 2nd to 4th Floors (see page 11)

•Study rooms are on the 5th, 1st and Ground Floors (see page 9)

•PC facilities on the 1st Floor (see page 9)

•Borrow items on the Ground Floor (see page 6)

See our website for the e-resources we source and make available to the University www.reading.ac.uk/library/eresources

Special Collections ServiceThis service, operated jointly with the Museum of English Rural Life (MERL), gives access to extensive archive and rare book collections. Proof of identity is required to access the service; your Campus/Library Card is ideal. The Special Collections Service is located on Redlands Road beside the London Road site.

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Using the Library

Access the Library website and Enterprise catalogue, your gateway to trust- worthy academic information

Using the Library

Using the Library catalogueTo discover what the Library has, and where to find it, you need to use the Enterprise catalogue. Enterprise will give you an item’s shelf location (the Call Number) and show you if it is available for loan, or give you a link to an electronic resource. Search Enterprise on catalogue PCs in the Library or on the web at www.reading.ac.uk/enterprise-catalogue

Save yourself time – learn how to use Enterprise at a training session, or ask Library staff for help. Online help is available on our website at www.reading.ac.uk/library/enterprise

Finding more with e-resourcesTo find reliable and scholarly information on a specific topic, you can explore the Library’s electronic resources such as bibliographic databases, full-text journals and e-books. Examples include Web of Knowledge, Business Source Complete, ScienceDirect and JSTOR. To find out which ones would be useful for you, ask at an Information Desk, pick up a printed database list, or consult the subject information on the web at www.reading.ac.uk/library/subjects

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Pick up your holds and special material from the Collection Point

BorrowingYou can use your Campus/Library Card to borrow from the Library. Use the Self-Service Points on the Ground Floor to borrow most items.

How many items can I borrow?

Undergraduate 15

Taught Postgraduate 20

Research Postgraduate/Staff 25

Institute of Education students 20

How long can I keep them?•Taught students can borrow

standard loan items for three weeks, research postgraduates and staff for six weeks.

•You can borrow some ‘in demand’ items for seven days.

•You can borrow journals for seven days.

•You may be asked to return an item earlier if it is required by another user (‘recalled’).

•To encourage fair stock use, borrowers are charged fines on any overdue 6-hour loans, 7-day loans, journals and recalled standard loans. Pay at the Collection Point or at two of the Library’s Self-Service Points. Check the Library website for current charges.

Returns•Return or renew items by their

due date. You can check when your loans are due for return using the ‘My Account’ option on Enterprise.

•As a courtesy, an email will usually be sent the day before loans are due to remind you to return or renew them. However, it is your responsibility to keep a record of when items are due for return.

•Return items using the Self-Service Points or the external Book Drop.

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Using the Library

It’s easy to use Self-Service Points to borrow or return for yourself

Renewals•You don’t need to come to the

Library to renew most loans – just log-on to your account via the Library homepage. You can also phone, or bring the items in to renew them.

•Most items can be renewed up to five times provided no one has placed a hold on them.

HoldsHolds allow you to request an item that is on loan.

•Use Enterprise to place a hold on an item on loan and we will keep it for seven days for you when it is returned.

•When a hold is available for you to collect, we will send you an email and your account will show the item as ‘available’.

Course CollectionSo that you can get hold of the most popular titles we put them in the Course Collection.

•Loanable items are issued for six hours only during the day (Monday to Friday).

•From 16:00 they can be borrowed overnight until 10:00 the next morning (or until 10:00 on Monday if borrowed after 16:00 on the previous Friday).

•You can only borrow two Course Collection items at once, but you can also book items you want for any slot over the next week.

•The Course Collection also contains some non-loan items which can only be used in Course Collection study areas.

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Recharge your printing and photocopying account with our handy Top-up kiosk

Using items from other librariesThe Library might not hold all the books and articles you need. If not, then staff in Inter-Library Loans (ILL) will try to borrow it or obtain a copy. To apply:

Taught students

•Fill in an ILL form.

•Get an ILL voucher from your school/department (where vouchers are not available you will need to pay for each request).

•Students also need to ask their tutor or supervisor to sign the form.

Staff and research postgraduates

•Staff and research postgraduates make inter-library loan requests online. Please check the ILL webpage for more details: www.reading.ac.uk/library/inter-library-loans

Articles usually take only a few days to arrive and can be delivered electronically.

The SCONUL Access Schemes allow some University members to use or borrow from other university libraries. For more details see the Library website: www.reading.ac.uk/library/beyond-uor/other-libraries

Photocopying

StudentsUse your Campus Card and PIN to photocopy. This will deduct the cost from your printing account.

Recharge your account using the Top-up kiosk in the Library foyer. Alternatively, buy a top-up card from the Library Collection Point.

Copyright laws mean you may only photocopy a small part of each book or journal issue for educational research or private study. For details see notices by the photocopiers.

StaffApply for a departmental photocopy card (application forms are available from the Ground Floor Information Desk), or buy an ‘Off the glass’ card.

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Using the Library

Choose a Library study area that suits your needs

Study areasThe Library provides a variety of study areas to accommodate different ways of working.

Group studySpecial rooms are available in the Library to allow groups to discuss their work.

•Rooms 110 and 111 on the 1st Floor.

•Rooms G06, G08 and G09 and Group Study Pods on the Ground Floor.

•Knowledge Exchange on the Ground Floor – for informal academic interaction.

Please be considerate about noise so as not to disturb others.

Quiet studyRooms have been set aside at the Library for those wishing to work undisturbed.

•Quiet study with PCs – Room 109 on the 1st Floor.

•Silent study – all 5th Floor rooms.

Quiet individual studyDesks and study carrels are available on the 2nd, 3rd and 4th Floors of the Library.

IT facilities at the LibraryThe Library is home to the S@iL (Student Access to Independent Learning) facilities. These are designed to give you flexible access to electronic learning resources and information technology.

Located on the 1st Floor, S@iL offers you more than just a PC. In addition to over 150 networked PCs, printers and scanners, the facilities include: network plug-in points and wireless access for personal laptops; a bookable presentation practice room; an equipment loan service for borrowing laptops, digital projectors and digital cameras; an assistive technology PC; group study areas; and PC classrooms. For more information see: www.reading.ac.uk/sail

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Wireless zones are situated around campus and in some halls of residence for connecting personal equipment to the Internet. These are marked on the map on page 18 in green for good coverage and amber for some coverage. Locations include the Library and Dol•cHeVita. Full details are online at www.reading.ac.uk/its/wireless

IT facilities across campusThere are 16 University PC facilities on campus managed by IT Services, housing varying numbers of PCs. University PC facilities offer: Microsoft Windows; Microsoft Office; Internet access; personal network file space which is backed-up daily; access to laser printers, including colour; and software applications for graphics, drawing, statistics, numerical and algebraic analysis, and more specialist activities.

For up to the minute availability of PCs, see www.reading.ac.uk/its

Other services offered by IT Services include: Teaching & Learning technology in central classrooms; digital technology loans; and software licensing.

Many departments provide PC facilities for their own students in addition to the University PC facilities.

Personal PCsStudents in halls of residence can access the campus network and Internet via the readingConnect broadband network. More details can be found at www.readingconnect.net

If you are bringing a notebook onto campus, plug-in points are available at the Library for

connecting personal notebooks to the campus network. There are also wireless zones on campus. Main wireless zones are indicated wherever you see this symbol and include the Library. Full details can be found on the map in this booklet and on the web at: www.reading.ac.uk/its/wireless

Purchasing IT equipmentDiscounts are available for University members wanting to purchase IT equipment. For details see www.reading.ac.uk/internal/its/help/ its-Helpcomputing.aspx

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Help

Find someone to help you at Library Information Desks or the ITS Help counter

HelpGuidesPick up the Library’s guides for help on finding information in your subject, using databases and many other topics. These are displayed close to Information Desks and on our website.

If you are inexperienced in using IT, consult the ITS posters and Quick Guides to get you started. Pick up printed guides from the ITS Help counter or consult them on the web.

StaffLibrary staff are trained to help you find information. Whatever your enquiry, please ask at the Information Desks.

Find the right people to answer your enquiry in the following locations:

•Registration and borrowing – Ground Floor (0118) 378 8770.

•Science, Life Science and Management – 2nd Floor (0118) 378 8779.

•Arts and Humanities – 3rd Floor (0118) 378 8780.

•Social Sciences and Law – 4th Floor (0118) 378 8782.

Your liaison librarian can also offer subject-specific advice. Find her/his contact details at

www.reading.ac.uk/library/liaison

ITS Help offers fault reporting, quick advice, and support for using technology. Contact ITS Help by email (its-help@reading.ac.uk) or phone (0118) 378 6262, or at the Help counter on the 1st Floor of the Library.

Library help for users with disabilitiesServices such as book retrieval and photocopying are provided for Library users with disabilities. For help using the Library contact:

Disability Co-ordinator Matthew Holtby (0118) 378 8782

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Attend formal training sessions or arrange one-to-one support with your liaison librarian

Training

LibraryLibrary training is often included in courses at appropriate times – if this isn’t offered, why not suggest your lecturer arranges some with your liaison librarian? At the beginning of the Autumn Term we offer ‘Finding your way’ sessions – these cover using the catalogue and finding items on the shelves – giving you a head start in using the Library. Watch out for other training sessions covering such topics as EndNote bibliographic management software. To find out what’s on, check the Library website or look out for posters.

Alternatively, try out our Blackboard online introduction to using the Library. The LibLearn Tutorials can be accessed via www.reading.ac.uk/library/liblearn

IT ServicesIT Services offer a wide range of training including timetabled taught courses and flexible Drop in and Learn (Di&L) sessions.

For further details please check the IT Services website www.reading.ac.uk/its/training

FeedbackIf you have any comments about the Library or IT Services please fill in a comments form and put it in the box near the entrance of the Library, or fill in the online comments form at www.reading.ac.uk/library/contact

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Jargon-buster

Jarg

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r Abstract A summary covering essential points in an article or book.Article A paper published in a periodical or journal.Athens A system which controls access to databases.Bibliography A list of books, articles and other materials.Blackboard An online learning environment for supplying courses electronically to members of the University (www.bb.reading.ac.uk).Campus Card A plastic card, currently supplied to students on joining the University. This multi-function card acts as your Library card. It has additional functions, including an out-of-hours access card to some PC facilities, and may be used by your department or hall for other purposes. For some functions you will need to use your PIN with your card.Call Number A combination of a subject number and words or letters indicating the shelf location of a book or periodical; eg a book on psychology 150-GAR.Catalogue A searchable list of a Library’s resources (see also: Enterprise).Copyright Protects an author from the illegal reproduction of their work; ie there are legal limits on how much you can photocopy from one book or periodical.Database An electronic resource usually giving references to articles, books and other sources of information in a specific subject area. Some offer full-text.Di&L (Drop in and Learn) Flexible IT training sessions.

Enterprise The Library’s computerised catalogue.Folio/Middle Folio/Large Folio Large size books and journals, shelved separately from ‘normal size’ items.Holds Reservations on books on loan to other users.Journal A publication issued at regular intervals, usually with volume numbers and dates; also called periodicals, magazines or serials. Shelved separately from books. Periodical See Journal.PIN (personal identification number) Security code to use with your University Access Card to access some services. Also required to reset your password.Plug-in points For connecting your personal laptop to the University Network using an Ethernet Card and cable (available in S@iL, Palmer (Dol•cHeVita) and some teaching rooms on campus) – cable not supplied.S@iL Student Access to Independent Learning facilities located on the 1st Floor of the Library.University Username A code supplied when you start at the University to allow you to access University PC facilities, email and network file space.Wi-Fi A common term used to describe a Wireless network connection. Wireless zones Areas on campus where laptops equipped with Wireless networking (Wi-Fi) can connect to the University network. See the map on page 18 for locations.

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Follow the green running man signs to safe staircases if fire alarms sound/flash

Library safety information

Fire and evacuationMake yourself familiar with the escape routes. If an emergency requires evacuation of the building, a voice alarm interspersed with a siren sounds and red strobe lights flash.

•Collect personal belongings from where you are working.

•Leave the building immediately by the nearest safe fire exit – avoid the main and lift lobby stairs.

•Go to the Library’s Assembly Point (under the overhang of the URS building).

•Await further instruction.

Disabled provisionIf you are deaf or visually impaired you can collect a vibrating pager indicating alarms from Reception. If you cannot leave the building unaided in an emergency, please ask for a Personal Emergency Evacuation Plan from the Facilities Manager (see below).

If you discover a fireImmediately sound the alarm by breaking the glass on an alarm activator, found on each floor at the building extremities and in stairwells. The alarm is linked to the University Emergency Control centre.

Trip hazardsAvoid trip hazards to other users:

•Do not trail laptop cables across walkways.

•Do not leave bags and belongings in walkways.

First aidIf you or someone else becomes unwell, please inform a member of Library staff.

Further informationContact:

Facilities Manager Robin Hunter (0118) 378 8775

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Your responsibilities

Help to prevent damage in the Library for which you could be liable!

Your responsibilitiesFacilities are provided for genuine University activities only. When you join the University you agree to abide by all its rules as listed in the University calendar.

Library rulesThe Library enforces rules which safeguard the common interests of all its users. For the full set, see www.reading.ac.uk/library/policies

Most importantly, please:

•Be considerate of others – respect their right to work quietly. Also ensure your mobile phone is in silent mode or switched off in the Library.

•Return items promptly – many are in heavy demand.

•Treat materials with respect – do not write, highlight, underline or damage them.

•Abide by copyright law when photocopying or scanning.

•Do not eat, drink (except bottled water) or smoke in the Library; you will be asked to remove any food or drink seen on your desk. Consume your food and drink in cafélibro.

•Do not use information downloaded from electronic sources for any commercial purposes or pass it on to another person.

•Plug in laptops at designated points in the Library, including in S@iL or Knowledge Exchange areas. You use them elsewhere at your own risk, being responsible for safety – please avoid trailing wires!

Acceptable use of University computersAll users should be aware of the University’s Rules for the Use of University Computers and the Data Network. The full set is at www.reading.ac.uk/its/aup

All University IT facilities must be used in a legal, honest, decent and truthful way, and usage must comply with any laws regarding the use and storage of data. You should also be aware of the rules governing data disposal. Students are required to accept that when their registration as a computer user ceases (usually on their leaving the University), any data files they have left on the University’s computers will be deleted or used in any way the University sees fit.

Supplementary University guidelines called Being online govern the use of social media technologies such as microblogs, blogs and social networking. See www.reading.ac.uk/student/beingonline

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Boost your grades with help from Study Advisers and Maths Support

Advisory services

Study Advice and Maths Support are available on the 1st Floor of the Library. They offer individual advice sessions, self-help resources (guides and webpages) and workshops. The advice provided by Study Advice and Maths Support is in addition to advice provided by personal or course tutors.

Study Advice and Maths SupportThe University Study Advisers offer friendly, professional and expert advice to help you to develop your practices for academic study including essay, report and dissertation writing, time management, note-making, reading, referencing and exam preparation.

The Mathematics Support Centre offers help with any

mathematical topic you need for your studies eg basic arithmetic, percentages, formulae, logarithms, differentiation, integration. Experienced mathematicians will help you with any mathematical problems you may have and build your confidence in a relaxed and friendly environment.

Individual advice sessionsThe Study Advice team offer confidential individual advice sessions (usually 30 minutes). Sessions are bookable between 09:00 – 17:00, Monday to Friday during term time and vacations. You can book an advice session at the Study Advice enquiry desk in Room 103 on the 1st Floor of the Library, by email at studyadvice@reading.ac.uk or by phone (0118) 378 4242.

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Advisory services

The Mathematics Support Centre offers a drop-in service for individual advice. Drop-in advice is available every day during term time, from 11:00–17:00 (Monday to Thursday), and 11:00–16:00 (Fridays). During vacations, a tutor is available on Tuesdays, Wednesdays and Thursdays, from 12:00–14:00.

To contact Maths Support, phone (0118) 378 7484, or email mathssupport@reading.ac.uk.

WorkshopsRegular workshops are offered by Study Advice and Maths Support, including: essay writing; time management; managing and writing your dissertation; referencing; logs and indices; differentiation; integration; algebra and preparation for exams. These are free and open to all students. More details are on the websites.

Dyslexia or DyspraxiaInformation, assessment and support for dyslexic or dyspraxic students are also available from Study Advice. See the website for more details, or make an appointment for an initial informal chat.

WebsitesFor more details on all of these services, plus guides on all the topics covered and information about workshops, see the Study Advice and Maths Support websites.

www.reading.ac.uk/studyadvicewww.reading.ac.uk/mathssupport

Skills Opportunities at Reading (SOAR)SOAR is a web-based portal designed to direct you through the vast range of opportunities to develop your skills that are available at the University of Reading. The seven areas which SOAR focuses upon are central both for successful study while at the University and for your future. There are links to resources and events offered by services such as the Library, Study Advice, the Mathematics Support Centre, the Student Employment, Experience and Careers Centre and the Students’ Union. SOAR can show you the skills opportunities available to suit your own interests, needs and ideas for personal development.

www.reading.ac.uk/soar

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Whiteknights campusGetting thereUp-to-date info at www.reading-buses.co.uk/university

By bus

Whiteknights Shinfield Road entrance 9 20 20a 21 from Market Place or Station (20 mins)

Whiteknights Through campus – Shinfield Road to Pepper Lane 20 20a 21 from Market Place or Station (20 mins)

Whiteknights Earley Gate entrance 17 19 from Friar Street or Station

By carParking (with University parking permits)

ServicesService Map location

Student Employment Experience and Careers Centre 135IT Services Help Counter 2University Library 2Mathematics Support 2S@iL 2Special Collections Services Redlands RoadStudy Advisers 2

IT FacilitiesPCs Map location (Room)

University Library 2 (S@iL)Agriculture 59 (GL09, GL20*)Humanities and Social Sciences 1 (124, 172, 173)Meteorology 58 (GL68*)Palmer building 26 (G09*, G05b, 101)JJ Thomson building 3 (128, 129)

Most PC facilities have a black & white laser printer. For colour printing see below

Colour printers Map location (Room)

University Library 2 (S@iL)Palmer building 26 (G05b, G09)Agriculture 59 (GL20)

Scanners Map location (Room)

University Library 2 (S@iL)Palmer building 26 ( G05b)

* 24 hour access facility

Wireless network

Wireless zones are situated around campus and in some halls of residence for connecting personal equipment to the Internet. These are marked on the map in green for good coverage and amber for some coverage. Locations include the Library and Dol•cHeVita. Full details are available online at: www.reading.ac.uk/its/wireless W

hiteknights campus

University LibraryMonday – Thursday 08:30–00:00 Staffed services 09:00–19:30

Friday 08:30–19:00 Staffed services 10:00–19:00

Saturday & Sunday 11:00–21:00

Listen out for closing announcements 20 and 5 minutes before closing. Photocopiers are closed down 15 minutes before the Library shuts.

Special Collections Services

Monday 10:00–17:00

Tuesday – Friday 09:00–17:00

IT Services Help CounterMonday – Friday 11:00–19:00

Saturday & Sunday 14:00–17:00

ITS Help(0118) 378 6262

Monday – Friday 08:30 –19:00

Study AdviceMathematics Support Centre

Monday – Thursday 09:00–17:00

Friday 09:00–16:00

Study Advice Information Desk

Monday – Friday 10:00–16:00

Opening times (term-time)

Making the most of… For more information, please contact:

University of Reading Library Whiteknights PO Box 223 Reading RG6 6AE United Kingdom

library@reading.ac.uk Tel + 44 (0)118 378 8770 Fax + 44 (0)118 378 6636 www.reading.ac.uk/library