MSP Webcast - Leveraging Cloud Security to Become a Virtual CIO

Umbrella Con!dential

1_Title (1) UMBRELLA FOR MSPS: Leveraging Cloud Security to be the Virtual CIO

#2 #2 � 4-Dec-13 � Umbrella Con!dential

WEBINAR AGENDA

!   UMBRELLA FOR MSPs INTRO

!   LEVERAGING CLOUD SECURITY

WITH JIM LANCASTER

!   REPORTING VALUE TO CUSTOMERS

!   VCIO: EXPOSING KEY TRENDS

!   PREVIEW: REPORTING ONLY ROLE

!   Q&A

YOUR PRESENTER: DIMA KUMETS

PRODUCT MANAGER

GUEST PRESENTER: JIM LANCASTER

CTO, SAGISS

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#3 � 4-Dec-13 � Umbrella Con!dential

ASIA-PACIFIC

EUROPE, MIDDLE EAST & AFRICA

AMERICAS

COMPANY BACKGROUND

!   50M+ ACTIVE USERS DAILY

!   19 DATA CENTER LOCATIONS

!   ZERO DOWNTIME, SINCE 2006

!   50B+ REQUESTS DAILY

!   160+ COUNTRIES W/USERS

!   ZERO NET NEW LATENCY

GLOBAL SECURITY NETWORK 208.67.220.220 208.67.222.222

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CLOUD SECURITY SERVICE

With Reporting Integration into


INFECTED DEVICES IMPACT MSP MARGINS

YOUR ENGINEER’S

TIME

CLIENTS’ EMPLOYEE DOWNTIME

MALWARE COSTS

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DECREASE MALWARE CLEAN UP EXPENSES

BLOCKS PHISHING ATTEMPTS & INAPPROPRIATE USAGE

PREVENTS MALWARE

CONTAINS BOTNETS

WEB

WEB (PORTS ???)

WEB & NON-WEB

ANY APP

ANY PROTOCOL

ANY PORT

ç THE INTERNET YOUR CUSTOMERSè

CLOUD SERVICE WITH ZERO ADDED LATENCY


LEVERAGING CLOUD SECURITY


JIM LANCASTER, CTO, SAGISS


CTO, SAGISS

•  Background •  Managed Service Provider/monthly model

•  Over 20 years in business

•  Serving Dallas and surrounding areas

•  Jim Lancaster

•  Founder and CTO


JIM LANCASTER, CTO, SAGISS


CTO, SAGISS

•  Role of security in Managed Service

•  Key to growth: Standardizing

•  Sagiss’ Security Stack

•  Criteria for adding a product

•  Impact of OpenDNS on business


VCIO ROLE

Virtual CIO •  Ensure operational ef!ciencies

•  Create IT strategy to stay ahead of change

•  Align technology strategy with business

•  Forecast IT budgets


VCIO ROLE





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SECURITY STRATEGY TO STAY AHEAD

OF RAPID CHANGE

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Changing workplace

WORK USED TO BE A PLACE YOU GO

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NETWORK PERIMITER HAS CHANGED

SECURITY WAS BUILDING A BETTER MOAT AROUND YOUR CASTLE

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CHANGING WORKPLACE

WORK IS NO LONGER A PLACE YOU GO, WORK IS A THING YOU DO

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CHANGING WORKPLACE

WORK ANYWHERE

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CHANGING WORKPLACE

INTERNET EVERYWHERE

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CHANGING WORKPLACE

APPLIANCE AND UTM SECURITY DOESN’T PROTECT OUTSIDE THE NETWORK PERIMITER


SECURE EVERYWHERE

UMBRELLA ENABLES MSPs TO

!   PROTECT WORKERS ON AND OFF THE NETWORK

!   COVERAGE FOR BYOD AND UNMANAGED DEVICES


SIMPLE DEPLOYMENT

LIGHTWEIGHT AGENT PROTECTS EVERYWHERE

(EASY SCRIPTED DEPLOYMENT VIA RMM)

NETWORK-LEVEL PROVISIONING (ALL DEVICES ON NETWORK

INCLUDING BYOD AND UNMANAGED)

23.4.2.4/32 214.41.3.1/32 155.21.1.1/28

CLIENT-A:155.21.1.1/28 CLIENT-B: 214.41.3.1/32 CLIENT-C: 23.4.2.4/32

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IMPROVE RENEWALS AND RETENTION

IMPROVED UPTIME !   FULL ON AND OFF NETWORK PROTECTION !   PREDICTIVE PREVENTION AND CONTAINMENT !   FEWER INFECTIONS = ALWAYS ON TECHNOLOGY

“I don’t have malware problems. What am I paying for?”


IMPROVING RETENTION

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SHOW EFFICACY

VALUE REPORTS – OPENDNS DASHBOARD

•  Custom date ranges •  Customer-wide or filter by identity •  Drill-down to see date-time activity •  Download as CSV •  Multi-tenant: Share access with customer

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SHOW EFFICACY


Exposing data within MSP Organization •  Everyone should be able to express value to customers •  Service desk must be able to see ef!cacy •  Data must be easy to access Challenge: •  Sales and Management •  Don’t usually access outside systems •  Need this data the most

SHOW EFFICACY


EXPOSING WITHIN MSP ORGANIZATION

Solution: Push data to ConnectWise •  Custom Con!guration Type •  Automatically updated nightly •  Allows anyone to show proactive protection •  Roadmap: Botnet activity ticketing


VCIO ROLE






EASY ACCESS TO NETWORK USAGE

Network usage •  Overview within ConnectWise •  Detailed log in Umbrella Dashboard


EASY ACCESS TO NETWORK USAGE

Adobe Creative Cloud Managed licensing? Hardware upgrade?

Video Streaming Increase bandwidth?

Upgrade to 802.11ac? Filter?

Blocking Facebook so employees are going to

twitter.

Network usage insights


UPSELL


PROFITABLE WEB FILTER

WEB FILTER AS A VALUE ADDED SERVICE !   60 CATEGORIES !   GRANULAR WHITELIST/BLACKLIST !   CUSTOM BLOCK PAGE

FEATURES TO CHARGE A PREMIUM PRICE !   PER-COMPUTER POLICY !   BYOD AND GUEST FILTERING !   BLOCK PAGE BYPASS CODES

REPORTING AND MONITORING !   REAL-TIME ACTIVITY REPORT !   TOP DOMAINS/TOP CATEGORIES/TOP USERS !   SAVED REPORTS WITH EXPORT


CHALLENGE: MOBILE !   4G/LTE CONNECTIVITY ON EMPLOYEE OWNED DEVICES !   EMPLOYEES AVOID CONNECTING TO FILTERED NETWORK

CHALLENGE: ARMS RACE !   RESTRICTIVE POLICIES CHALLENGE TO PROBLEM EMPLOYEES !  MAKES CIRCUMVENTING POLICIES A GAME

SOLUTION: WEB MONITORING AS A SERVICE !   REAL-TIME ACTIVITY REPORT !   ENABLE MANAGEMENT TO ENGAGE WITH EMPLOYEES

CHALLENGES WITH WEB FILTERING


WEB MONITORING AS A SERVICE

WEB MONITORING AS A SERVICE !   TRUST BUT VERIFY

!   BLOCK CORE OFFENDING CONTENT (PORNOGRAPHY, P2P) !   USE REAL-TIME ACTIVITY LOG TO SPOT OFFENDERS

!   EMPOWER THE CUSTOMER !   CATCH OFFENDERS IN THE ACT !   ENABLE BETTER MANAGEMENT !   CHANGE BEHAVIORS INSTEAD OF TECHNOLOGIES !   ENGAGE WITH THE CUSTOMER ON PROBLEM AREAS !   LIVE DEMO WITH CUSTOMERS



WEB MONITORING AS A SERVICE !  TRUST BUT VERIFY



MSP View: Multi-tenant



Customer View: Isolated

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PREVIEW:

REPORTING-ONLY

LIMITED CUSTOMER ROLE



BETA: REPORTING ONLY

ROADMAP: CO-BRAND

Full Admin Reporting only



BETA: REPORTING ONLY


BUSINESS ALIGNED WITH MSPs

!   MONTHLY BILLING

!   AGGREGATE VOLUME PRICING

!   MANAGE SEATS ON-DEMAND !   COMMITMENT TO PARTNER SUCCESS


THANK YOU! ANY QUESTIONS?...

EMAIL QUESTIONS TO: [email protected]

OR JUST TWEET @GETUMBRELLA

MSP Webcast - Leveraging Cloud Security to Become a Virtual CIO

Technology

Transcript of MSP Webcast - Leveraging Cloud Security to Become a Virtual CIO