M S J A M I E P E T E R S O NPROFILE Healthcare Strategist, Operational & Project Manager Specialising in Large-scale Programmes of

Modernisation and Transformation Robust, Diverse Skillset gained across Public Sector, Specialist, Private and Healthcare Tech Companies,

Hospitals and Commissioning Groups Resilient and Reliable Leader, Possessing Excellent Financial & Patient-centric Problem-solving and Analytical

Achievements Methodically Organised, Experienced, Responsible Operational & Project Manager with Extensive Budget

Management & CIP Proficiency Flexible, Conscientious, Results-focused Professional with Excellent, Adaptable Communication Skills Proven Ability to Deliver both Autonomously & Cooperatively, Maximizing Clinical Service Delivery, Projects

and Programmes on time, within budget

KEY SKILLS Operational Management

Change Resilience Clinical Excellence

Finance Management Business Development Organisation Transformation

Resource Maximisation

Benefits Realisation Market Analysis

Project Management Commissioning & Governance

Financial Modelling

EMPLOYMENT

Since 2010 I have worked as a Ltd. Company Contractor in various Strategic, Transformative, Operational & Project Management roles for Acute London NHS Trusts, Private Health Companies and Health Care Commissioners.Cardiology - Transformation of Service & Project Manager Imperial College Hospital NHS Trust (Jan 15 – Dec 15) Operational and Financial management of 6 CCG – Commissioned Community Cardiology Services across

multiple Central & West London boroughs, with annual budgets in excess of £70m Strategic Service Planning & Development, including responsibilities for writing Tender Bids for new services

to be Commissioned, Operational, HR and Financial Modeling for new and existing cardiology services Full MSP Project Management of newly awarded Tenders, Including Risk Analysis, Business Continuity &

Impact analysis, Estates Planning and Operational set-up Deployment of Cardiology software systems, undertaking full clinical Consultant Engagement for Needs

Assessment, Configuration, Deployment, Network and User Testing for real time data capture of clinical outcomes & KPI Reporting.

Led the successful HR Consultation, Engagement and On-Boarding of 40+ employees affected by TUPE, who I then line managed, in addition to 60+ existing clinical and non-clinical staff members

Wrote and implemented a variety of Service Level Agreements with other ‘Partner’ Trusts and Primary Care Organisations to ensure Comprehensive end to end Service Excellence, meeting Contractual Reporting Requirements for our CCG Partners and delivering Financial Efficiency across all Services

Gained Legal & Contractual Expertise of the thorough Evaluation of new & existing Clinical Service Contracts and Estate Lease agreements

Assisted with Annual Business Planning and Budget setting exercises for the division Identified & Delivered Efficiency Savings across all Managed Specialist Service Units including Cath Lab,

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EMPLOYMENT

Community Cardiology Services and Cardiology Outpatients – CIP savings in excess of £9m Led Contractual Negotiations with CCG Partner Organisations on behalf of Imperial, Ensuring best Per-Patient

profit margins, whilst Ensuring Continued Clinical Excellence

Business Operations ManagerRoyal Hospital for Neurodisability Putney (Aug 14 – Nov 14) Led and developed successful commissioning proposal between the RHN and NHSE for the provision of all

Adapted Assistive Technology Services (AAC) for disabled adults & children in London - total contract value £8.9m

Delivered efficiency savings across specialist service units including wheelchair services, imaging, dental podiatry and adaptive technology representing 18% of total annual budget

Operational line management of 45 clinical & non-clinical staff providing in patient services to 900+ neurologically impaired inpatients

Business Change Manager, Enterprise LIMS Programme GSTS Serco LLP (Nov 13 –Jul 14) Utilising P2P and MSP project management methodologies, provided assurance of operational & clinical

efficiencies of £12m Programme of IT Transformation, embedding new IT capability into operational & lab environments

Successfully supported the CIO, Head of Modernisation and CFO in financial and asset modeling for new business proposals up to a value of £32m per annum.

Identified resource and appropriate expenditure for backfill of clinical & operational staff through the Programme Lifecycle in order to safely consolidate clinical services from three sites to one

Delivered a full capital asset registry of existing estates, labs, analysers & IT systems across 8 sites in London and Bedford

Operations Manager, Phlebotomy & Central Specimen ReceptionGSTS Serco LLP (Aug 13-Nov 13) Successfully delivered business case securing recurrent funding of £265K per annum from our partner Trust,

enabling the appointment of 12 WTE new staff members and a new award winning phlebotomy service Reduced average phlebotomy waiting times from 45min to 9min within four weeks maximizing KPI

performance Analysed & redeployed workforce to improve KPI performance for inpatient phlebotomy, increasing the

number of patients bled before 10am from 43% to 100%, improving length of stay and treatment options Designed and implemented market-leading phlebotomy training programme for new nurses and medical

graduates, generating new revenue of £110K per annum and increasing Identified CIPs savings of £300K for 2014 divisional budget planning, representing 9.8% of pay/non-pay

budgets Led board presentations securing partner investment for large-scale refurbishment project totaling £189K

Programme Manager, Direct Access Radiology ProgrammeGuys & St Thomas NHS Foundation Trust (Feb 13) Published a Communications Strategy and Information Pack for all primary care, secondary care and

commissioning stakeholders, introducing them to this charity funded initiative to reshape radiological referral and diagnostic pathways for primary care providers

Implemented a Programme Timeline to ensure achievement of project milestones and regulate spending Developed job descriptions and launched recruitment for the Programme Team

Deputy General Manager, Imaging & Interventional Radiology

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EARLIER EMPLOYMENT

Barts Health NHS Trust (Jun 12 – Nov 12) Successfully reduced the number of patients waiting over 18 weeks for treatment by 33% in less than 2

months. Finalised stalled recruitment plans enabling the department to recruit substantive consultants, increasing the

consultant establishment by 42% Secured new administrative resources for the department, through improved efficiency of pay budgets and

decreased use of expensive locum/agency staff Reduced the waiting time for inpatient procedures by an average of 4 days (down from 7)

Deputy General Manager, Surgical Services Chelsea & Westminster NHS Foundation Trust (Jun 10 – May 12) Operational Management responsibilities for Main Theatres, Treatment Centre, Surgical Outpatients and

Surgical wards at Chelsea Reduced directorate expenditure by £4m through identification of CIPs Savings – Delivered a divisional

underspend of 8.9% Line management responsibilities for 50+ clinical & non-clinical staff members, including all recruitment,

TUPE, continuing education, appraisal and HR performance monitoring Improved service delivery through 17% reduction in patient complaints from all surgical specialties Achievement of national CQUINs, A&E, local and trust performance targets, including reduced waiting times

for diagnosis & treatment, met contractual length-of-stay programmes for orthopaedic and general surgery specialties

Operational management of nine surgical sub-specialties including, orthopaedics, general surgery, plastics & urology

Reliable, dynamic team player, working to improve every patient experience whilst building sustainable income streams in an increasingly under-invested NHS environment

Pan-London Stroke Services Coordinator – patient transfer, bed management, care pathway monitoring Analytics Performance Manager, Women’s Services – Information & data analysis for out-patient clinics,

surgical services and service commissioning & provision Clinical Trials Database Consultancy – Advised NHS Trusts & Clinical Research Organisations in designing

clinical trial management databases Foundation Trust Patient Relations Manager, called upon for patient engagement, risk analysis, strategic

business modeling & reporting of budgets and projected patient income streams

Research & Development Delivery ManagerKings College Hospital NHS Foundation Trust (Jul 09 – Mar 10)

Research Information & Data ManagerNational Institute for Health Research – at Great Ormond Street Hospital (Jun 07 – Jun 09)

Programme Manager – Care Community Programme Kensington, Chelsea & Westminster PCT (Mar 05 – Oct 06)

MA Literature & Cultural Theory, University of London Birkbeck - June 2003

BA (Hons) English Literature, University of Westminster – June 2002

CIW Web Development Certification, London Computer College – May 2004

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EDUCATION

Managing Finance in the NHS - BTEC Level 5 – April 2009 Basic Life Support – Jan 2009

Dual Citizen of the United Kingdom and the United States of America Valid CRB Clearence 14th August 2013 Valid US Driving License, Provisional UK Driving License

NATIONALITY

T R A I N I N G & A W A R D S

MSP & PRINCE II Compliant Audit Preparation & Inspection GCP & The EU Directive: Paediatric Principles Caldicott Data Protection Information Security & Confidentiality Principles of ICH – Good Clinical Practice Valid Informed Consent / Confidentiality & Information Governance

I T S K I L L S Design, Configuration, Deployment, UAT and Training of System One primary care software Laboratory Information Systems (CERNER) Architectural & Server mapping Expertise in MS applications (Excel, PowerPoint, Word, Access), Reference Manager, MS Project and MS

Outlook. Oracle, Qlickview and Business Objects database systems Design and Website Development, Dreamweaver, Adobe Professional Suite, Content Management Software

and Flash Player

P E R S O N A L I N T E R E S T S

I am passionate about my volunteer surgical work with Operation Rainbow, an orthopaedic surgical charity delivering new surgical techniques & equipment to impoverished patients across Latin America and the Caribbean.

I am a keen Scuba enthusiast, who holds NITROX® certification. I am an exceptionally proud Dog Mom, of our adorable, joyous, affectionate miniature dachshund, Herman le

Grande.

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