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Course Specification

1 Final award title(s)

MSc International Tourism and Hospitality Management in collaboration with ESH Paris

Course Code(s)

4238 FT 4239 PT 5164 FT with PLC 5165 PT with PLC

2 Intermediate award title(s)

3 Awarding Institution London South Bank University

4 Faculty

Scholl of Law and Social Science

5 Department(s) UELS 6 Delivery site(s) for

course(s)

7 Mode(s) of delivery Full time / Part Time 8 Approval dates:

Course(s) validated Course specification last updated and signed off Version number

9 Professional, Statutory & Regulatory Body accreditation

10 Reference points: Internal External

1. The Partners and the Scope of the Collaboration Introduction London South Bank University (LSBU) and ESH Paris have agreed to collaborate in the provision of a Master of Science in International Tourism and Hospitality Management to be delivered in both Full and Part Time modes. The MSc ITHM is made up of six core taught modules of 20 units each, and a project based dissertation or extended management report of 60 credits. In the collaboration all units would be taught in France, exactly as they are in the UK except for some local contextualisation The MSc ITHM is currently validated and delivered by The Division for Urban, Environment and Leisure Studies in the School of Law and Social Sciences as part of its tourism, hospitality and leisure portfolio. It is taught by staff across the department bringing their wider knowledge and experience to various elements of the course including the City Marketing module and dissertations. The MSc ITHM has recruited 24

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students in its first year from a variety of countries including Nepal, India, Bangladesh, USA, France, Spain and Pakistan. ESH Paris ESH Paris delivers undergraduate and postgraduate degrees in hospitality at their Clichy, Paris campus but do not deliver an English validated or tourism related degree, which they believe will be in demand, especially from those in the middle management levels of the many 3 – 5 star hotels in Paris and its city region with whom they have established strong working relationship over the past 25 years. ESH Paris has a history of strong links with the hotel industry; the founder’s family has been involved in the industry since the 19th century. For 30 years, a strong partnership has existed with ACCOR (also a shareholder of ESH Paris), InterContinental, Starwood (Méridien), Hilton, Hyatt, Concorde, Lucien Barrière, the Ritz, Crillon, Bristol, etc. They have sponsored the graduation and participate in assessment jury’s and the Program’s Council. ESH Paris has Campus in Clichy, Paris that comprises teaching and IT rooms (refurbished in 2012) a restaurant open to the public and a fine dining restaurant open for events and corporate entertainment. ESH Paris also has a small campus in Holborn, London (Appendix 1 outlines the nature of the resources under ESH Paris control). It also has a small campus in London, but this will not be used for teaching students on the MSc ITHM other than for short periods of time – for example if they undertake a field trip to London. ESH Paris market is firmly based within the Paris region’s hotel sector, and in particular those who are training to gain access to, or working in, that sector and seeking to improve their qualifications as part of their career development. This is not a market that we could reach. ESH Paris believe that an English qualification, taught in English, in Paris will be much in demand and given them a strategic advantage over its rivals. This collaboration gives LSBU access to a market that we could not otherwise reach. ESH Paris is a registered hotel school in France and offers a 5-years cursus (Bachelor and Master in Hotel Management). It also delivers a Masters level French qualification in Clichy, but this collaborative provision will replace this. ESH Paris has awarding powers in France up to and including Level 7. It is on the Registrar Nationale’s list of awarding bodies. Appendix 2 gives details of the management structure, roles and responsibilities of the senior staff at ESH Paris, ESH Paris official status as a registered education provider in France, copies of the last two years of trading accounts and a copy of the company’s constitution Students on this franchised provision will be based at ESH Paris for the whole programme. All taught modules will the LSBU modules taught by ESH Paris staff. The modules will be exactly the same as taught in London on the MScITHM programme. The coursework and examinations will be moderated by LSBU module coordinators. All course work and examination papers and marks will pass through the LSBU Examination Boards and will be overseen by LSBU External Examiners. The modules shall be taught in the same semester at both ESH Paris and LSBU, although it is acknowledged that the timing of classes will differ. The modules’ timing will be as follows. Semester 1- September to January

i) Critical Issues in Tourism and Hospitality ii) Cross Cultural Management iii) Business and Management Strategy

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Semester 2 - January to June i) City Marketing ii) Professional Leadership iii) Marketing Strategy

The full module outlines are given in the accompanying Book of Units. The ESH Paris lecturers will be approved by LSBU in compliance with the LSBU normal procedures (access to CVs and references). The ESH Paris lecturers will have access to LSBU electronic resources and other support. On successful completion of the taught modules, students will undertake the project based dissertation or the extended management project [June to October (full time) June to March (part time)]. The Top-Up routes, validated for the full programme, are not part of this collaboration as ESH Paris is registered to deliver, in London, L7 CTH Diploma and will send on their students to us should they wish to study the Top-Up. The voluntary year work experience, similarly, is not part of this agreement. French education policy is such that students cannot be sponsored to do work placements that span academic years, as would be the case in this instance. However, acknowledging the importance of giving students a chance to both gain work experience, and reflect on this in a formal manner, ESH Paris will run a voluntary, non-credit bearing, internship during semester 2 that will run alongside the teaching of modules. This will aid students by both allowing them to gain experience at the appropriate level and it will enable their company-shadowing projects in semester 2 modules. ESH Paris will manage this internship programme facilitating the students to find appropriate work at an appropriate level for a Masters programme. This would be expected to be at ‘above entry level’ and to give students exposure to different management styles and issue by, for example, allowing the internee to shadow different managers during their internship, take charge of work teams for short periods, and take part in relevant training management programmes. Where students are in an internship ESH Paris will be expected to offer them appropriate support, in person, by email, telephone or other means, depending upon where the student is working and the nature of the issue being supported. They will take as a guide the principles set out in the MSc ITHM Programme Specification and be advised on this by Neville Kendall, at LSBU, who is the Placement and Employability tutor within the Tourism and Hospitality team.

2. Key Persons

Institute

Contact Title Email and Telephone Tel. No. Address

LSBU ESH Paris

Antonia Noussia Jean-Axel Padeloup

Link Tutor and Course Director Link Tutor and Course Director

noussiaj@lsbu.ac.uk jap@ESH Paris.com

0207 815 5731 ++33 (0)1 47 31 39 39

LSBU LSS London SE1 0AA 76 Rue Villeneuve, 92110, Clichy, France

ESH Paris

Arnaud Bouvier

President

Arnaud.Bouvier@ ESH Paris.com

+33147 31 39 39

ESH Paris, Clichy, Paris

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LSBU ESH Paris

Nese Ahmet Shwu-Wen Delamaire

Collaborations Officer Course Administrator

ahmetn@lsbu.ac.uk swd@ ESH Paris.com

0207 815 5744

LSBU London SE1 0AA

Module Leaders

Name Duncan Tyler Robyn Griffith-Jones Sara Manalsuren Duncan Tyler Neville Kendall Philip Want Antonia Noussia

Module and Code Critical Issues in Tourism and Hospitality UEL_7_CTH Marketing Strategy UEL_7_MSD Cross Cultural Management UEL_7_CCM City Marketing UEL_7_CTM Business and Management Strategy UEL_7_BMS Professional Leadership UEL_7_PRL Dissertation UEL_7_DSS Extended Management Report

Contact Details tylerd@lsbu.ac.uk robyngj@lsbu.ac.uk manalsus@lsbu.ac.uk tylerd@lsbu.ac.uk kendaln@lsbu.ac.uk wantpj@lsbu.ac.uk noussiaj@lsbu.ac.uk

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Modules to be taught by UELS staff in Paris. 2.1 Responsibilities of key persons 2.1.1 The Academic Link Tutor / Course Director at LSBU is responsible for:

• Ensuring appropriate support is available to ESH Paris for the effective and efficient functioning of the collaborative link;

• Ensuring that there is a common understanding between staff at ESH Paris of expected standards of delivery, programme management, assessment and operation of our regulations;

• Ensuring that the ESH Paris module leaders receive module guides and are aware of and liaise with LSBU module leaders on all matters relating to delivery and assessment of the modules including presentations, group work, coursework and examinations.

• Providing the primary point of academic contact between LSBU and ESH Paris in respect of the programme. There will be a formal introduction between link tutors and module leaders to facilitate this process as well as scheduled visits for staff development.

The ESH Paris Academic Link Tutor will supply a monthly report (3), by email, to the LSBU Academic Link tutor. A template of this report will be tables on the day of the event and included in the final report as an appendix. To fulfil this responsibility the Academic Link Tutor should:

Re-Validations:

• Liaise with, provide advice and support in preparing the documentation as and when necessary; Communication with Partner/Students:

• Ensure that ESH Paris receives, before the start of each academic year, LSBU’s academic calendar with relevant dates highlighted e.g. deadlines for Annual Monitoring Reports, Award Boards, etc.;

• Maintain regular communication with the local programme tutor (a minimum of two virtual meetings between LSBU and ESH Paris teaching teams, a year is recommended);

• Keep ESH Paris up to date in relation to LSBU regulations, policies and procedures as affecting the collaborative programme and, where relevant, agree a process and programme of implementation of new procedures or regulations;

• Ensure information made available to students is appropriate and relevant, for example through review of course and module guides;

• Ensure that systems are in place for student feedback at both module and programme level;

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Assessment/ Quality Enhancement and Management Monitoring:

• Agree with ESH Paris a system for distribution of coursework, examination papers, moderation of assessment, sampling methods for coursework etc. and a process for liaison with the external examiner for taught modules;

• Ensure that a Course Board is established and that meetings take place, as required;

• Ensure Course Board (or equivalent) dates are agreed in line with published Award/Progress Board dates for LSBU;

• Provide support to ESH Paris’ course tutor in the preparation of the Annual Monitoring Report and any follow up actions emerging from the process;

• Assist in identifying staff development needs in relation to the delivery of the programme and, where appropriate, participate in staff development activities organised, be involved in induction programmes and receive CVs of new members of staff who will be teaching on the programme;

• Ensure an appropriate response is made to external examiner reports and provide support in relation to follow up actions;

• Ensure that changes made to the programme or modules are in accordance with modifications of LSBU procedures;

• Ensure that all students progressing to the dissertation module are allocated an experienced and appropriately qualified supervisor(s) at ESH Paris.

2.1.2 The designated Link Tutor at ESH Paris is responsible for (4):

• Ensuring that a timetable and process exists for the marketing of the programmes;

• The management of the franchised programme at ESH Paris;

• Ensuring that the agreed course calendar is complied with each year, in conjunction with LSBU in respect of admissions, enrolment and induction, teaching, assessment, programme management and quality assurance;

• Keeping LSBU informed of how the programme is progressing;

• Ensuring that ESH Paris is familiar with LSBU quality assurance procedures (at least at programme and faculty level);

• Engaging (with other relevant ESH Paris staff) in appropriate LSBU staff development activities;

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• Ensuring that all students progressing to the dissertation module are allocated an experienced and appropriately qualified supervisor(s) and communicate the details to the Link Tutor at LSBU. Arrange for the dissertation to be assessed through a double marked process. Ensure that all feedback sheets and agreed marks are entered on Moodle site for the module.

Responsibilities of Module Leaders It is the responsibilities of LSBU Module leaders to:

• Ensure the ESH Paris Module Leader is fully briefed before the beginning of semester;

• Ensure the relevant information (e.g. lecture and seminar notes, readings, instructions for events etc) is posted on Moodle in a timely fashions;

• Ensure that ESH Paris staff and students are registered on the appropriate Moodle sites;

• Set all assessment;

• Ensure all module guides and assessment material is available on Moodle at the beginning of semester;

• Provide ESH Paris with their own section on each Moodle site;

• Moderate ESH Paris assessed work;

• Support the ESH Paris module tutor as appropriate;

• Attend any staff development seminars and workshop organised between LSBU and ESH Paris;

• Represent the module at Examination Boards.

It is the responsibility of the ESH Paris Module Tutor to:

• Deliver the module content as set out in the module guide and / or amended by the LSBU module coordinator;

• Contextualise lecture and seminar material to suit the students at ESH Paris;

• Seek clarification from the LSBU module coordinator where appropriate;

• Adhere to the submission format and feedback dates using feedbacks sheets outlined in the module guides.

• Ensure that formative assessment is adhered to as stated in the module guide.

• Retrieve students’ coursework submissions from the Moodle, and put individual feedback sheets and marks onto the Moodle site for the module that they are teaching (including dissertations).

• Mark of resits and provide feedback sheets to students and submitting marks through the Moodle site.

• Prepare a moderation pack for all assessment associated with the module and send the later to the LSBU module coordinator;

• Attend any staff development seminars and workshop organised between LSBU and ESH Paris;

• Provide to the LSBU module leader, a commentary at the beginning, and towards the end of the module, outlining any issues or good practice in the delivery of the module, any issues with assessment and recommendation for changes and improvements;

• Module Leaders may attend Examination Boards if appropriate.

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Communication between module leaders will normally be by email or telephone but they should meet face to face at all staff development sessions (see Section 6.3) Course Administration

The process is as follow:

• Students submit their work via Moodle

• ESH Module Leader’s mark the work

• ESH Module Leader’s input marks on to Moodle

• The LSBU Course Administrator will transfer marks from Moodle to QLS (student records)

• Once all marks are given and entered, a report from QLS with complete marks are sent to

the LSBU Module Leader for approval and comments

• If there are any changes, the ESH Module Leader must communicate this with the LSBU

Course Administrator in order to amend student marks

• Course results will be released to students electronically via MyLSBU

Each academic has access to and must use Moodle.

THE ESH course administration team can have copies of our subject area documentation so they know what

is going to be presented prior to a board. The LSBU Course Administrator can send the Award and

Progression record of all students once the board has taken place. This way, ESH administrators and

course team will know who graduated and who is referred.

3. Admissions As stipulated in the LSBU “Academic Regulations for Taught Programmes” participants will normally have an Honours degree (class 2:2 or above) or an equivalent overseas qualification (as suggested by the NARIC data base). In this instance successful completion of Confederation of Tourism and Hospitality or Organisation for Tourism and Hospitality Management Level 7 Diploma is also acceptable. Additionally, if applicants warrant consideration of their English language skills then a balanced IELTS score of 6.5 or an equivalent score on a comparable English Language test (e.g. TOEIC) will normally be required. In the case of applicants with the potential to have prior experiential learning or prior learning accredited this is accomplished via the normal APL and APEL procedures established within LSBU. The LSBU APL / APEL policy can be found on the University’s web site. The recruitment process will be handled by ESH Paris who will advertise the programme, handle enquiries and receive applications. Selection will be decided by ESH Paris and LSBU link tutors with LSBU having the final say on admissions. Students will complete London South Bank enrolment forms in order to register for the London South Bank award. Enrolment data will be entered on to the London South Bank student record system. At enrolment, students will receive a copy of the University Regulations, an Official Admission Letter, an ID card and login details for LSBU on-line

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resources. ESH Paris will ensure that the relevant School is advised of changes in the enrolment status of students, including change of address. The LSBU Link Tutor will, for the first year, join in with the admissions process in Paris as follows:

• Jointly interview candidates, initially in English to assess the appropriateness of their skills to being taught in English, and later in French;

• Ensure that entry standards are adhered to by reviewing the application forms of all ‘accepted’ students;

• LSBU has the final say on admission of students onto the programme. ESH Paris is seeking to recruit 20 full Time students in year 1, and see this rise subsequently as the course is promoted through the hotel sector taking on more part-time students as the years’ progress. 4. Enrolment and Induction The initial induction of the students is undertaken by ESH Paris. The successful applicants will be registered as LSBU students. ESH Paris induction presentations will include:

• Welcome to ESH Paris and LSBU,

• Overview of the MScITHM,

• Course Modules and Assessment,

• Enrolment online (supervised by LSBU Academic Link Tutor)

• Learning styles, self-managed study and time management

• ESH Paris/LSBU regulations on assessment, including a session on appropriate academic conduct in respect to avoidance of plagiarism,

• Remote Access to ESH Paris and LSBU learning resources. These presentations will aim to provide students with the information necessary for their studies and on the help that is available to them. The students will receive a copy of the course guide which contains information on the course, teaching and learning patterns, learning support, how to contribute to the development of the course and the course regulations. LSBU procedures will be applied to the students; these include LSBU Academic Misconduct, Appeal, and Complaints Procedures. The LSBU Link Tutor shall be present at Induction and Enrolment to ensure the correct procedures are followed and to check students’ entry qualifications. The Link Tutor will also be the ‘face of LSBU’ to welcome the students and show the level of commitment of LSBU to the Franchise and to answer any technical questions about the courses, its rules and regulations. 5. Course and Module Guides For delivery of the programme, ESH Paris staff will be provided with LSBU course and module guides and presentations/notes where available. LSBU will also train ESH Paris staff prior to the commencement of the course on LSBU assessment and marking criteria via a Staff Development day in June of each year.

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6. Programme structure, timetabling and materials 6.1 Programme structure The ESH Paris - LSBU programme will follow a semesterised programme from September to January and January to June. ESH PARIS will teach 3 modules per semester as stated in Section 1 above. On successful completion of the taught modules, students will undertake a project based dissertation or an extended management report to be handed by the end of September (full time) or January (part-time). Assessment periods will be the same as those of the main programme taught at LSBU and all work will be considered at the LSBU Exam Boards. These will generally be:

• June for taught modules and referred dissertations and extended management projects;

• September for referred modules;

• March for dissertations and extended management projects. While completing the programme, students will be governed by LSBU’s “Academic Regulations for Taught Programmes”. The structure of the programme and associated assessments is as below: The programme will be the recently validated MSc ITHM code 3959 (full time) 3960 (part time) (6 x 20-credit model). Dissertations / Extended Management Report will follow normal LSBU processes and deadlines. The general Scheme of Study for Full and Part-time modes are given below: Scheme of Study Full and Part Time MSc ITHM 4238 MSc International Tourism and Hospitality Management (ESH Paris) (Sep to Sep , 12 months)

SEMESTER 1

SEMESTER 2

UEL_7_BMS Business and Management Strategy

20 UEL_7_CTM City Marketing

20

UEL_7_CCM Cross-Cultural Management

20 UEL_7_MST Marketing Strategy 20

UEL_7_CTH Critical issues in Tourism and Hospitality Industry

20 UEL_7_PRL Professional Leadership 20

UEL_7_ESD Dissertation or UEL_7_EMR Extended Management Report 60

4239 MSc International Tourism and Hospitality Management (ESH Paris) PT (Sep to Sep, 24 months)

YEAR 1

11

SEMESTER 1

SEMESTER 2

UEL_7_BMS Business and Management Strategy

20 UEL_7_CTM City Marketing

20

UEL_7_CTH Critical issues in Tourism and Hospitality Industry

20 UEL_7_PRL Professional Leadership 20

YEAR 2

SEMESTER 1

SEMESTER 2

UEL_7_CCM Cross-Cultural Management

20 UEL_7_MST Marketing Strategy 20

UEL_7_ESD Dissertation or UEL_7_EMR Extended Management Report 60

5164 MSc International Tourism and Hospitality Management (ESH Paris) (with Placement) FT (Sep to June, Sep to Jan, 16 months)

YEAR 1 SEMESTER 1

SEMESTER 2

UEL_7_BMS Business and Management Strategy

20 UEL_7_CTM City Marketing

20

UEL_7_CTH Critical issues in Tourism and Hospitality Industry

20

UEL_7_PRL Professional Leadership

20

UEL_7_CCM Cross-Cultural Management

20 UEL_7_MST Marketing Strategy 20

YEAR 2

SEMESTER 1

SEMESTER 2

Placement UEL_7_ESD Dissertation or UEL_7_EMR Extended Management Report (Sep to

Jan)

60

5165- MSc International Tourism and Hospitality Management (ESH Paris) (with Placement) PT (3 years)

YEAR 1 SEMESTER 1

SEMESTER 2

UEL_7_BMS Business and Management Strategy

20 UEL_7_CTM City Marketing

20

UEL_7_CTH Critical issues in Tourism and Hospitality Industry

20 UEL_7_PRL Professional Leadership 20

YEAR 2

SEMESTER 1

SEMESTER 2

UEL_7_CCM Cross-Cultural Management

20 UEL_7_MST Marketing Strategy 20

YEAR 3

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SEMESTER 1

SEMESTER 2

Placement UEL_7_DSD Dissertation or UEL_7_EMR Extended Management Report 60

Each taught module comprises 200 study hours of which 36 are classroom based. The total number of classroom and self-managed study hours per year for full time and part-time students will be: Classroom Self-Managed Full time: 6 x 36 = 216 984 Part –time Year 1: 2 x 36 = 72 328 Year 2: 4 x 36 = 144 656 Dissertation 7 593 In addition, the City Marketing module has a 5 day residential field trip (see section 6.3) Assessment of Modules Assessment Schedule

Unit Assessment Timing Commentary

Semester 1 Critical Issues in Tourism and Hospitality

100% CW Formative presentation (pass / fail only). Failure to complete satisfactorily will lead to representation in class later in the semester) CW1 Presentation and seminar paper (40%) (2,000 words. presentation counts as 500 words) CW2 Essay further developing and analysing chosen issue (60%) (3,000 words)

Week 2-4 Throughout semester paper handed in at time of presentation Four weeks after student presentation

To give early feedback on skills development CW1 includes peer assessment. Exploration of issue. CW2 Expand research of chosen issue and apply theoretical analysis including ethical implications

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Marketing Strategy

100% Coursework Company Shadowing Project: Element 1: Powerpoint Presentation of company’s market research strategy (30%) (1,500 words) Element 2: Critical Evaluation Report of shadowed company’s market strategy, making theoretically justified recommendations (70%) (3,500 words)

Week 7 Week 14

20 minutes Must conclude with recommendations for company’s future marketing strategy based on student’s analysis

Cross Cultural Management

50% CW and 50% Examination CW Individual essay from given choice from list of subject areas (2,000 words) Examination 3 hours (3,000 words)

Hand-in immediately after Christmas (week 13) Exam weeks 14 – 15

Exam helps spread assessment load Seen paper, students may bring list of references only into exam.

Semester 2

Business and Management Strategy

100% Coursework Company Shadowing Project analysing the strategic planning of a tourism or hospitality organisation (5,000 words)

Hand in Week 13

Must conclude with recommendations for company’s future strategy based on student’s analysis supported by theory

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City Marketing 100% CW CW1 Comparative essay analysis of contrasting approaches to city marketing of two case study cities (50%) (2,000 words) CW2 Done in pairs or groups of three Development of a city marketing strategy for the field trip city. (50%) (3,000 words plus graphics)

Hand in by Wk 8 Hand in 14

Students must hand in logbook of contributions of each student. Groups hand in one piece of work between them

Professional Leadership 100% Coursework CW1 Presentation of Key Literature on an aspect of Leadership (20%) 15 minutes (1,000 words) CW2 Research project the impact of leadership on the strategic direction of a business in the sector (80%) (4,000 words)

Throughout the semester Week 15 (equivalent to the last exam week)

May be undertaken on the company that student is shadowing

Dissertation 15,000 - 20,000 words

Submitted in September for full time students and January for part-time students

Research Methods is taught throughout the degree. Proposal submitted in Semester 1 to be agreed with supervisor before student sis allowed to proceed

Extended Management Project

15,000 - 20,000 words

Submitted in September for full time students and January for part-

Proposal submitted at Easter to be agreed with supervisor before student sis allowed to proceed

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time students The subject of this should not duplicate the work done on the company shadowing assessments of semester 2

Day-to-day supervision will be the responsibility of the ESH Paris supervisors, who have the necessary subject and research supervision experience. There is only one examination. This is a pre-seen exam, whereby students are given the examination paper two weeks before the examination (this may be done in class but it will appear on Moodle on the same day for both LSBU and ESH Paris students). Students are then able to research the question topics and prepare well argued, substantiated and referenced answers. The examination will take place in the same week at LSBU and ESH Paris. The hand-in dates for coursework will be the same for both LSBU and ESH Paris students, as stated in the module guides. Any subsequent amendments will posted on Moodle and emailed to each student via Moodle by the LSBU Module coordinator. Regulations concerning work handed in late shall be those as set-down by LSBU. Dissertations / Extended Management Report supervision will be clearly supported by LSBU staff. This will be extended to advice on and confirming the appropriateness of topics to be researched by the students, agreeing a series of research methods lecturers to be delivered in semester 2, in the first year, or for any staff new to dissertation supervision. LSBU staff can advise supervisors or second mark students work if necessary. This may be done via email, discussion boards on Moodle or face to face should it be deemed necessary to hold a workshop for students in Paris. 6.2 Timetabling and materials

Students will have the same overall quality of learning opportunities as those studying at LSBU. In particular, the teaching resources available at ESH Paris are documented in Appendix 2 and those available at LSBU in 54.

LSBU module leaders will welcome ESH Paris staff input into designing coursework after completion of at least one cohort, and taking into consideration the local context and working environments in London and Paris. All course materials related to modules delivered by LSBU such as lecture notes and questions are loaded on to Blackboard to enable all students to access the information. All students on franchised programmes are enrolled at LSBU in addition to their respective institution; this enables them to gain access to the relevant University resources on Blackboard, in addition to those they receive from their own institution. 6.3 Responsibilities of Module Leaders at Each Institution There will be a named module leader for each module at each institution. ESH Paris will inform LSBU of the dates on which modules will be delivered at ESH Paris as soon as these are confirmed and also the contact details of the module leader.

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The Module Leader for City Marketing is responsible for organising the Residential Field Study Visit which must be a comparable experience to that studied by the students at LSBU. It should last 5 days (including travel) and expose students to speakers from the tourism industry in a city other than Paris. The Course Director at LSBU is responsible for ensuring that the External Examiner is aware of, and has approved in the case of assessment, any material that has been contextualised for the delivery at ESH Paris - for example case studies that are being analysed and assessed. Residential Field Trip Students from both institutions will share the same field trip, where possible, so that we may gain the wider benefits of the collaboration, exposing the students to different cultures and practices, sharing experience and facilitating networking amongst them and between staff. The trip shall be 5 days in duration (including travel) to a city that either has, or is developing, a city marketing programme. The original LSBU MSc ITHM programme has been amended to allow this to be a joint field trip. This should be, where possible, to a European City that is in the process of developing its city marketing strategies (for example in 2012 the trip was to Belfast). The field trip will be led by LSBU staff and supported both administratively and in the field by staff from ESH Pariss. ESH Pariss will be expected to:

• address any visa issues that may occur for their students and address these in time for all students to attend the trip;

• provide all details (e.g. passport, medical, next of kin information) to the LSBU field trip coordinator (module coordinator of City Marketing)

• supply to the LSBU Course Administrator any necessary information on Extenuating Circumstances as to why students may wish to be exempt from the trip. The final judgement on this will be made by the AHS Extenuating Circumstances Panel. Students will be told of what are acceptable ECs at Induction.

• supply at least one member of staff to attend the field trip

• pass onto LSBU before the field trip takes place, the appropriate amount of money to cover the field trip costs for their students. This will be agreed each year between the two institutions

7. Student support Student records on progression and achievement, and contact details, will be maintained by LSBU. The students will complete LSBU online enrolment forms and will then be registered with LSBU and entered into the LSBU record system. They will also be given a student number, an LSBU email address and access to LSBU electronic resources. The recording of student data, marks for modules, progression and achievement is the responsibility of LSBU. ESH Paris staff will take care of local students’ issues, including assessment submissions, marking process, providing feedback and posting on Moodle, providing assistance in using the local library, computer and common room facilities, organising self -study groups and group discussions and arranging for on-request meetings with lecturers and other administrative staff.

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The ESH Paris course coordinator and lecturers will be responsible for responding to students’ e-mails and face-to-face queries on academic related issues including dissertations and extended management reports, (retrieving submissions, double marking and posting marked feedback sheets on Moodle). The students will be provided with the Course Guide which gives complete details of the course structure, teaching and learning approach, assessment etc. The management arrangements are designed to be effective through regular contact between the LSBU and ESH Paris course teams. Over time a very good working relationship should develop and this should enable any problems which arise to be dealt with effectively. Given the numbers of students and staff involved, and the nature of the link, more elaborate administrative arrangements are not considered to be required. 8.1 Assessment regulations The regulations for assessment of LSBU modules will be those set by LSBU. The course will operate the University assessment regulations for Masters programmes which apply to students at LSBU and which are contained in LSBU’s University “Academic Regulations for Taught Programmes” and are available on the LSBU website and are referred to in the Course Guide. Details of assessment methods are contained in the module guides which may be reviewed periodically, particularly in respect to syllabus content. Any substantive amendments to assessment of modules will require the approval of the Faculty Academic Standards Committee within the Faculty of Arts and Human Sciences. 8.2 Assessment procedures at ESH Paris The assessment tasks for all modules will be those set by LSBU. The coursework for all modules will be set by the relevant module leaders at LSBU and the associated tasks, materials and deadlines will be specified in the Module Guides. LSBU module leaders will welcome ESH Paris staff input into designing coursework after completion of at least one cohort, and taking into consideration the local context and working environments in the London and Paris. For the first year, coursework will be moderated by staff at LSBU before the marks and tutor comments are passed back to students. Assignment specifications and marking guidelines will be sent to the external examiner for comment and approval. Examinations will be set by LSBU and moderated by LSBU faculty. All taught module marks are provisional until confirmed by the appropriate LSBU Subject Area Boards and decisions on whether students proceed to the dissertation is then made by the relevant Award and Progression Examination Board at LSBU. Students will receive feedback on their submitted coursework from the ESH Paris lecturers. ESH Paris staff can release comments to students about their assignments, but students need to be clearly informed that if the marks have not been moderated or ratified by the relevant exam

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boards, they are provisional. LSBU rules for extenuating circumstances, academic misconduct, extensions, appeals and plagiarism will apply. ESH Paris will maintain records of students’ progress in the coursework for each module and will make these available to LSBU in good time for the relevant moderation processes prior to meetings of the examination boards. In order to comply with UK QAA procedures, a key component of this document is to reinforce the point that all assessment processes remain very firmly under the control of LSBU thereby ensuring the consistency of awards between both centres. 8.3. External examining LSBU have a policy in common with other British universities that at least one member of both the Subject and Award/Progression examination boards should be from a university other than the one awarding the degree (and should have no recent affiliation with it). External examiners for the individual modules are appointed by the relevant subject areas under LSBU’s procedures. The same external examiner will be responsible for all students taking the LSBU MSc ITHM. The fact that the same external examiner will be responsible for the taught component at both centres will help ensure that there is consistency of standards between LSBU and its partner institution. At LSBU the subject external examiner reports are received by the subject areas and are commented on in the Programme Monitoring Reports. These reports are also received by Faculty Academic Standards Committee (FASC) which follows up any problems identified in them. 8.4 Certificates and Transcripts and Graduation Certificates and transcripts are issued by LSBU. However, only the transcripts will include information regarding the place of study, and not the certificates. Prior qualifications are only exceptionally granted credit towards the final qualification, and where this is the case it would be recorded on the transcript. As all students will be registered with LSBU the ESH Paris based students will be eligible to attend the LSBU graduation Ceremony in London. The Link Tutors will be responsible for letting the students how this process will work and for informing the Conferment’s Office at LSBU of any ESH Paris students wishing to attend. 9. Programme Management and Quality Assurance Responsibility for monitoring and review falls upon Division for Urban, Environment and Leisure Studies (UELS) and, particularly, the course management team. The Department is responsible for the operation of modules, including reviewing external examiner comments, assessment

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outcomes, and student evaluation. Module evaluation is the responsibility of the course management team. The course monitoring feeds directly into the Programme Monitoring Report process by its consideration of the results, assessment and teaching and learning on the course. At LSBU every module is subject to student evaluation, the results of these questionnaires are then fed through to the Module Evaluations which are considered by the external examiners, subject area boards. The module evaluations feed through into the course evaluation process, and if there are particular problems with individual modules, the course director will be informed and remedial action taken. The student module evaluation process will be conducted at ESH Paris towards the end of each semester. A minuted Course Board will be held at least twice a year at ESH Paris campus in Clichy, at which the students are represented. These would normally take place around end of November and mid March. The Course Director at LSBU, for the first two years and as considered necessary thereafter, shall attend the Course Board at ESH Paris. The Course Board discussions and any action points arising from the Course Board held at ESH Paris will be reported to the course management team at LSBU for discussion, and ratification and for recording for monitoring purposes and for the Link Tutors to implement any action points arising The monitoring of the programme is carried out by the Course Director at LSBU preparing an Annual Monitoring Report (PMR). This is an overview report covering the operation of the course and factors affecting student performance at LSBU and the collaborative provision at ESH Paris. This report also considers the external examiners comments, assessment and teaching and learning issues, comments from the Course Boards and results of Module Evaluation Questionnaires. The PMR will be discussed with ESH Pariss and their input sought, before it is communicated to the School Academic Standards Committee. The PMR contains an action plan, which identifies areas that are of concern or need further development, person(s) responsible for taking action in these areas and dates by which action should be taken. Each course report considers the previous year’s action plan and the outcomes with regard to the areas identified as being of concern or development. This process works reasonably well, with course boards considering progress on the action plan. The course report is considered by the programme director and the issues arising form part of the programme monitoring report submitted to SASC. The dissemination of good practice is partly via the annual review process, partly via course boards but mainly informally through staff discussions within the institutions and between the institutions, which is facilitated by the frequent staff contacts. Comparison of student achievement between LSBU and ESH Paris will take place within the department and at the course level. An important element of the programme monitoring report will be a consideration of the student achievement at the different centres. Problems relating to the operation of modules should be picked up both at the course level at the point of marking and moderation of assessments, preparation of end – of - module results and progression boards. The periodic review of the ESH Paris link will be part of periodic course review.

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10. Staffing, staff development and programme development The appointment and management of staff teaching on the programme in Paris are the responsibility of ESH Paris. LSBU does not keep formal records of the staff teaching on individual modules at overseas centres therefore it is the responsibility of ESH Paris to inform the LSBU link tutor of any changes to academic staff teaching on the programme and should submit, to the LSBU Link Tutor, the CVs of staff who regularly teach on the course in Paris (6). LSBU module leaders will have regular contacts with their counterparts at ESH Paris. This is the main mode of communication between LSBU and the staff teaching on the programme. LSBU staff will be involved in the admissions, induction and moderation, so there will be frequent contact between the relevant staff at the two institutions. ESH Paris’ lecturers can also come on teaching visits to London and similarly LSBU lecturers could undertake teaching visits to Paris. The module City Marketing will be taught by UELS staff in Paris in 2x 3 day blocks, one block before and one after the field trip. ESH Paris programme teams will be invited to become involved in the future development of the programme. Best practice will also be shared between staff at a formal course development meeting to be held after the exams in June each year. 1. Enhancements and Future Collaborations This formal agreement should be a springboard to further collaborations between the two institutions. Possible developments could include:

• Staff and Student swaps

• Joint consultancy and training provision

• Development of staff forum on Moodle

• Jointly developed degrees

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APPENDIX 1: Map of ESH Paris Clichy Campus.

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APPENDIX 2: DETAILS OF ESH PARIS:

Management structure; Roles and responsibilities of the senior staff; ESH Paris official status as a registered education provider in France; Copies of the last two years of trading accounts; Copy of the company’s constitution.

Roles and responsibilities of the senior staff at ESH Paris

Arnaud Bouvier as President of ESH Paris is responsible for: (a) communicating with hotel partners and sponsors, organising juries and graduations,

representing the school in industry committees; (b) managing accounting and finance and dealing with stakeholders and banks,

managing subsidies ; (c) developing the school’s programs and recruiting lecturers for the programs in

English; (d) recruiting level-6 and level-7 students (e) developing the school’s website and information system (f) finding level-7 student’s final internship Shwu-Wen Delamaire as Head of ESH Paris is responsible for: (a) managing staff including lecturers

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(b) recruiting students at level-4 and level-5 (c) communicating with and managing students and parents (d) managing student’s personal problems (f) managing students evaluations and grading, coordinating lecturers for grading of

reports and dissertations Jean-Axel Pasdeloup as Course Director is responsible for: (a) coordinating lecturers to provide support for dissertations (b) identifying and managing problems with students (c) reporting regularly on the program to head and president

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Appendix 3 Sample of Monthly Report

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Roles and responsibilities of the senior staff at ESH Paris

Arnaud Bouvier as President of ESH Paris is responsible for: (a) communicating with hotel partners and sponsors, organising juries and graduations,

representing the school in industry committees; (b) managing accounting and finance and dealing with stakeholders and banks,

managing subsidies ; (c) developing the school’s programs and recruiting lecturers for the programs in

English; (d) recruiting level-6 and level-7 students (e) developing the school’s website and information system (f) finding level-7 student’s final internship Shwu-Wen Delamaire as Head of ESH Paris is responsible for: (a) managing staff including lecturers (b) recruiting students at level-4 and level-5 (c) communicating with and managing students and parents (d) managing student’s personal problems (f) managing students evaluations and grading, coordinating lecturers for grading of

reports and dissertations Constance Konold as Course Director is responsible for: (a) coordinating lecturers to provide support for dissertations (b) identifying and managing problems with students (c) reporting regularly on the program to head and president

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Model for monthly report Dates and courses taught: ........................................................................................................................................... ........................................................................................................................................... Student’s attendance: ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... Subjects covered: ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... Activities: ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... Observations: ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... Commentaries: ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... Short-term recommendations: ........................................................................................................................................... ........................................................................................................................................... ........................................................................................................................................... Long-term recommendations: ........................................................................................................................................... ...........................................................................................................................................

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...........................................................................................................................................

Appendix 4 The Role of the Academic Link Tutor

The Academic Link Tutor is responsible for: (a) ensuring appropriate support is available to the partner organisation for the

effective and efficient functioning of the collaborative link; (b) ensuring that there is a common understanding between staff of the partner

organisation of expected standards of delivery, programme management, assessment and operation of LSBU regulations;

(c) providing the primary point of academic contact between LSBU and the partner

organisation in respect of the programme. To fulfil this responsibility, the Academic Link Tutor should play a leading role in: (a) validation, through providing advice, guidance and support in preparing the

validation documentation; (b) marketing, through liaison with the University’s Marketing Department to ensure

that a timetable and process exists for the marketing of the programme(s); (c) recruitment, enrolment and induction, through:

• actively assisting in the recruitment of students to the programme

• having oversight of the admissions process

• ensuring an agreed system is in place for the registration and enrolment of students

• arranging or presenting induction sessions for new students, where relevant (d) Communication with Partner/Students, through:

• ensuring that the partner organisation receives, before or at the start of each academic year, the academic calendar with relevant dates highlighted e.g. deadlines for Annual Monitoring Reports, Examination Boards etc.

• maintaining regular communication with the local programme tutor (a minimum of two visits a year is recommended)

• keeping the partner organisation up-to-date with regard to LSBU’s regulations, policies and procedures as affecting the collaborative programme and, where relevant, agreeing a process and programme of implementation of new procedures or regulations

• ensuring information made available to students is appropriate and relevant, for example through review of Unit Guides and Course Guides

• ensuring that systems are in place for student feedback at unit and programme level

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(e) Assessment/Quality Management and Enhancement/Monitoring, through:

• agreeing with the partner institution a system for approval of draft coursework briefs and examination papers, moderation of assessments, sampling methods for examination scripts and coursework, and a process for liaison with the external examiner(s)

• co-ordinating the production of examination papers to be used across partners, where appropriate

• ensuring that a Course Board is established and that meetings take place as required

• ensuring that Course Board (or equivalent) dates are agreed and published

• providing support to the local course tutor in the preparation of the Annual Monitoring Report and in any follow-up actions emerging from the process

• assisting in the identification of staff development needs in relation to the delivery of the programme and, where appropriate, participating in staff development activities; being involved in induction programmes and receiving CVs of new members of staff involved in the delivery of the LSBU programme at the partner institution

• attending appropriate committees e.g. FASC Collaborations Sub-Group, as appropriate

• ensuring an appropriate response is made to external examiner reports and providing support in relation to follow-up action

• ensuring that changes made to the programme or units are in accordance with LSBU modification procedures

liaising with the partner institution about the arrangements for the periodic review of the collaboration APPENDIX 5: DETAILS OF RESOURCES AT LSBU The Student Centre The LDC aims to support students’ learning and personal development. It provides a wide range of personal and academic services to students and works with other departments and faculties in the University to ensure that the services offered meet the needs of students. LDC services on offer include:

• Core skills provision - classes, workshops and drop-in sessions to help students develop and enhance their academic reading and writing skills, study skills, basic mathematics, English language (for students whose first language is not English)

• Job shop - a service to enable students to find part-time, temporary one-off and vacation work while they are studying.

• Careers guidance - drop-in sessions and interviews to discuss career planning and taking career

decisions, CVs or to prepare for a job interview.

• Personal development and advice - advisory service to discuss personal concerns or difficulties during their programme which might affect their personal development and academic

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performance; support for students with disabilities including dedicated dyslexia support; chaplaincy to provide confidential pastoral care.

• Student Union – social facilities and student support and advice

•

Learning and Information Services (LIS) LSBU is particularly fortunate in the extent of the facilities afforded by its libraries. The Perry Library houses a collection of approximately 300,000 books, subscribes to hard copies of about

1,400 Journals and has excellent electronic access facilities.

The Learning Resources Centre (LRC) The LRC is a purpose-built IT and electronic information centre designed specifically to give all students the means to research and produce excellent work for their courses and staffed to

provide appropriate support.

Virtual Learning Environment (Blackboard) ESH Paris staff and students will also have access Blackboard resources.

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APPENDIX 6: CURRICULUM VITAE OF ESH PARIS TEACHING STAFF

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17 List of Appendices Appendix A: Curriculum Map Appendix B: Personal Development Planning