A successful public-private partnership Bob Jones head of CERN openlab
MRC Building a Successful Partnership
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Transcript of MRC Building a Successful Partnership
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Maintenance Reseller Corporation400 West Cummings Park, Suite 4450, Woburn, MA 01801 Matt [email protected](800) 655-6135 *136
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About MRC
• Delivering exceptional results for over 15 years• Maintenance reseller and software sales• Agile organization that highly customizes
programs and services• Highly skilled sales professionals, all personal in-house
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Maintenance Reseller Corporation
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VisionTo create superior programs resulting in maximum revenue, customer satisfaction, and increased market share.
Strategies• Programs designed
specifically for your needs
• Constant added value improvement
• Leveraging our strengths into new products and services
Core Competencies• Customer focused• Highly customizable
programs• Ability to respond and react
quickly
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Maintenance Reseller Corporation
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Customer Contact
MRC Approach
Align Service Levels
Propose Options
Negotiate Terms
Execute Agreement
Service Realization Process
Plan Development
Customer Interface, Monitoring, Reporting
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Key Contact Components
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Content Development
Understand current plans Identify contacts Identify required information
First Contact Gather Information
Customer contact Identify customer needs React professionally
Understand priorities Establish funding resources Grow relationship
Propose Options
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Why MRC ?
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Features Benefits
Results well above industry average
Greater revenue, higher market penetration
Thorough product knowledge Effective customer interaction, higher customer satisfaction
True partner relationship – Added value recommendations
Creation of highly effective programs, constant analytical improvement
Real-time Account Information Partners can understand in real time the status of their renewal business via on-line inquiry or report generation
Customized Landing Page Integrate the MRC web page in your web page to offer customers automatic renewals
Pricing Options Options to accommodate your business; contingency based, full partner, customized