Moving to the Cloud - Risk vs. Reward
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Moving to the CloudRisk vs. Reward
@StevenRobert
Chief Information Officer
Billhighway.com
• ‘Quickbooks’ for Communities:– 11 Years Old– Sustained 5-Year Annualized Growth > 70%– Transact ~$5M/Per Day (>$4B cumulative)– Approaching 1M Customers!– ~10M Pageviews/Month
• Online Billing, DonationsDues/Fees Collection
• [Patent-Pending] Cash & Accounting Integration
• Membership Management
Alphabet Soup
• Cloud (Private, Public, Hybrid, Cloud 2.0)• SaaS, PaaS, IaaS, NaaS, DaaS, CaaS• 100% Web• 3-Screens• Ellison?
*Image Courtesy: Wikipedia
Defined
• Platform or “Service” accessed over a network to provide advanced, often transparent functionality for mass consumption and high-availability.
• Seasonal or as-needed utilizationis a classic use-case
• Evolutionary:ASP-> SaaS-> PaaS = Cloud.
Innovation Sources
Adoption
Tech
nolo
gy M
atur
ity
Trends
• Innovation– Local motors can take a car from concept to creation
in under 18 months. (Wired Magazine)
• Collaboration– 81% correlation between collaboration and innovation.
(Future Foundation, 2010)
• Social– By 2012, 50% of businesses will use micro-blogging (Gartner, 2010)
• Mobility– Smartphone sales to exceed desktop and notebook PCs in 2012.
(Morgan Stanley, 2010)
Challenges
• Inhibitors Restricting Your Ability to Adapt:
– $8 out of $10 spent in IT is ‘dead money’, not contributing to business change or growth (Source: Garner, 2010)
– Complex Interfaces; applications often built for business process vs. usability
– Device Centric; limited productivity, restricted dependencies, minimal collaboration.
IT Value is Dead.Long Live Business Value
• Business Outcomes Are The Real And Only Measure of IT Worth
• Shift From Alignment To Engagement
• There Are No IT Projects (Really!)
• Enter: Revenue Performance Management
• Speed To Market– Leverage 3rd Party APIs, Ecosystems and Frameworks– Continuous Improvement; Fail Fast & Cheap
• Research & Development– High Performance Computing– “Cloud-Bursting”
• Agile Business Transformation– Hybrid; Bridge Solutions to Migrate Toward Web– Less Dollars Toward Infrastructure, More to Innovation
Opportunities
• Cloud Driven By: Users & Customers– Expectations Have Changed
• Information Based Technology– Answer Business Problems First– Ability To Be More Surgical When Migrating
• Think Differently– Add Value Quickly. Shorten Feedback Loops– Change Mindset; Not A Marathon, Series Of Sprints– Time to Value
Transformation
• Billhighway Sends >1M Emails/Month
– Outbound (via SendGrid/Return Path)• Best Practices, DKIM, SPF• 96% Delivery Rate
– Inbound (via MXLogic; now McAfee) • >90% Spam (Filtered Prior To Our Network)• Inbound Protection: AV/Anti-Spam & HA
– Full Time Staff: 0
Example
• Not All Clouds Are Created Equal• Truly Disruptive!• Poor Connectivity != Cloud• Standards Not Fully Baked• GRC Still In Infancy• Consumerization of IT (Simplicity, UX)• Cloud = Modern Mainframe?
Truths
• Amazon Cloud Goes Down, Takes Every Hot Startup With It. (April, 2011)
Live by the Cloud,Die by the Cloud
• Comm-puting?– Cisco, HP, IBM
• Verizon/Terremark partnership w/SAP?
• Conservative vs. Progressive?
Magic Quadrant
• Assess Your Risk Appetite: – Maturity Levels, Security, Compliance, Performance,
Reliability– Reliquishing Control of IT Assets
• Hedge Risk w/Cloud Broker?– Service Intermediation– Aggregation– Arbitrage
Risks
• Don’t Move for Technology Sake– Identify What’s Broken– Where Is Value, Lost or Opportunity?
• Embrace Change– Consumers Are Driving Force– Reduce Friction With An Open Mind
• Present Actionable Information– Context Is Everything
Guidance