Moving to a read-write government
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Moving to a read-write governmentopportunities for citizen engagement and Gov 2.0
Patrick McCormickManager Digital EngagementDepartment of Justice VictoriaMarch 9, 2010FutureGov Forum Hong Kong
Unless indicated otherwise, content in thispresentation is licensed:
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what I’d like to cover today…
some thinking
1. it’s the Internet, stupid
2. the emerging potential of Gov 2.0
some doing3. innovation in the Victorian Public Service
4. tinkering with the tools of Justice 2.0
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don’t believe the hype?http://www.youtube.com/watch?v=sIFYPQjYhv8
but first…
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1. it’s the Internet, stupid
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what do we mean when we say Gov 2.0?
using the power of the Internet to• deepen democratic processes through scaled conversations• develop evidence based policy through robust consultation• tailor services to more closely align to citizen needs
• open, transparent, responsivegovernment processes to enableco-production including servicedelivery and policy development
• from read-only to read-write
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what are ingredients of Gov 2.0?
3 types of expectations - Charlie Leadbeater
• I need – essential government services citizens rely upon• I want – discretionary services responding to ‘market’• I can – the capacity to self select, participate, co-produce
why now?• Internet 1.0 – low or no cost production and distribution• netizens 1.0 – surplus computing and doing capacity• web 2.0 - new tools, new behaviours, new expectations
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but how did we get here?
the architecture of the Internet• a collection of public agreements and standards• vast repository of data, information, knowledge• disproving the Babel objection - Yochai Benkler
• ‘stupid network’ with intelligence at the edge - David Isenberg
‘the cathedral and the bazaar’ – Eric Raymond
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it’s the Internet, stupid
compact yet immense, a ‘small world’• 10x growth adds ‘one hop’• growth is organic and ad hoc
power law distribution mostly below and above the mean•few with many links•many with few links
power law distributionmostly below and above mean• few with many links• many with few links
In Search of Jefferson’s Moose - David G. Post
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2. the emerging potential of Government 2.0
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meanwhile back in the public sector
the evolving architecture of government• 20th century administrative bureaucracy• new public management - performance• triple bottom line - shareholders and stakeholders• read-write co-productive, shared enterprise
read-onlyrigid, prescriptive, hierarchical
read-writeagile, principled, collaborative
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increasing global interest in Gov 2.0
• Obama open government memo andwhole of government directive
• UK Power of Information Taskforcereport and new role
• Australia Gov 2.0 Taskforce report• APSC online engagement guidelines• Victoria Government response to
Parliamentary Inquiry into ImprovingAccess to PSI
• VPS innovation action plan
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so what are the experts telling us?
• flipping default switch on sharing public sector information (PSI)• tap into wisdom of crowds - numbers, diversity trump expertise• adhere to architecture of Internet – UK PoIT• go to where people are online - act authentically to establish trust
?
“…data in some software from the 90s isalready inaccessible” – Larry Lessig “…with enough eyes all bugs are shallow”
– Eric Raymond
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a very different SOE for government
• see for yourself nature of Internet - Yochai Benkler
• 1% rule (1:10:89) of co-production• self-selection and meritocracy• ‘mechanism of challenge’• reputational authority and social capital• Internet anthropology
– trolls: do not feed the serial complainers– sock puppets: inauthentic representation– social norms: threads, double posting, spam
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the emerging potential of Gov 2.0
a new approach• share (not cede) power, when and where appropriate• maintain authority in old and new models• government as a platform, providing a citizen SDK
key components• culture of experimentation and collaboration• open access to public sector data and information• leadership and opportunities for co-production• authenticity, uncertainty and contestability
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3. innovation in the Victorian Public Service
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action oriented leadership to foster culture ofinnovation across Victorian Government
signed by every Department Head
11 initiatives across 4 areas:
1. Creating connections betweenpeople, ideas and opportunities
2. Building innovation capability
3. Stimulating innovation andrewarding good practice
4. Sharing information and data
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VPS Hub open for cross boundary collaboration• Innovation Zone staff lodge problems and seek solutions across VPS• Innovation Toolbox collection of resources and best practice guides• Innovation Challenge new ideas to address public policy challenges
• Micro Challenge save $1M through easy to implement small projects
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sharing PSI externally to engage public, sparkinnovation and enable co-production
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asking the crowd and rewarding value creationwith incentives and recognition
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4. tinkering with the tools of Justice 2.0
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supporting a culture of collaboration internally
• Justice portfolio employsover 21,000 staff
• police and prosecution,courts, prison andcorrections services,tribunals and agenciesprotecting citizen rights,emergency services, racingand gaming policy and legaladvice to government
• about 90,000 volunteersacross Country FireAuthority, LifesavingVictoria, Victoria StateEmergency Service andOffice of the PublicAdvocate
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using social media externally to support existing role incommunity and establish trusted, authentic presencewithin new channels
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sharing information to reduce costs, build trustand confirm public safety objectives
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using social media to target alcohol fueled violenceby encouraging user input and content creation
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seeking citizen support for emergency volunteersVital. Valued. Victorians.
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going where people are online and tappinginto the (social) network effect…
9,300 fans x average 150 friends = 1,209,000 people
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because people want to help and can play arole that government is well placed to facilitate
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going where people are also means being mobile andproviding tools that enable citizens to helpthemselves and their neighbors
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sharing emergency information in timely, convenientformat extends frontline response to community
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geospatial data combined with location aware smartphones deliver powerful tools to the hands of citizens
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Moving to a read-write governmentin summary…
some thinking1. a read-write world brought to you by the Internet2. approaches to Gov 2.0 are coming into focus
some doing3. VPS innovation building Gov 2.0 from inside out4. practical needs shape Justice 2.0 initiatives
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Thanks! Patrick [email protected]+61 4 3293 6733twitter: @solutist
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re-using this presentation? the fine print…
• Parts of this presentation not under copyright or licensed to others (as indicated) have beenmade available under the Creative Commons Licence 2.5
• Put simply, this means:– you are free to share, copy and distribute this work– you can remix and adapt this work
• Under the following conditions– you must attribute the work to the author:
Patrick McCormick ([email protected] or [email protected])– you must share alike – so if you alter or build upon this work you have to keep these same conditions
• Unless stated otherwise, the information in this presentation is the personalview of the author and does not represent official policy or position of his employer