Moving forward: building a culture of continuous improvement

Moving Forward. Agustín Argelich © 2013 All rights reserved. [email protected] Tel. +34 93 415 12 35 - 1 -

Independent, International & Intelligent Information & Communications Technologies and

Management Consultants

London, March 6th 2.013

Foto Estrategia

Building the future Moving Forward

Building a culture of continuous improvement using UC2

mailto:[email protected]


Which is the challenge we are facing?

Which strategies (best leadership practices) can

we apply?



Columbus was looking for a different route to India.

He was successful because he was open-

minded.

He was trying to optimize an established

procedure.

He thought globally.

“Communications

integrated to optimize

business processes”



Mobility is the “fall of the wall” in enterprise communications

No more borders, no more geographical

limits in your network

Voice, data, video and control signals.

Wireless high capacity data networks

High capacity network ports are available everywhere



Work on a network

Rigid organizations have no future in a changing world.

Learning organization

Multinational and multidisciplinary teams



Be efficient, my friend

A person, machine, or organization that is efficient does a job well and successfully, without wasting time or energy.

Collins Cobuild Essential English Dictionary

How can efficient processes be implemented?

Which strategies can we apply?



The party is over

The ancient regime is disappearing



Which are the other factors that drive the current

situation? Technological evolution – The

IP world

Economic Crisis is only one factor

Social and demographic changes



Demographic considerations

They have always been living with what we (adults) call “new

technologies.”

Probably, it is the first time in human

history that new generations, our teenagers, are

more innovative and dynamic than

enterprises.

Many directors ask their kids about IT.



History lessons learned

Don’t ignore the nature of things.

Use the right technology.

The Polish Pomorska Cavalry, ignoring the nature of our tanks, had charged them with swords and lances and had suffered tremendous losses.

General Heinz Guderian, commander of the 19th Corps.



Innovation is a new way of doing

something.

The innovation dilemma

Evolution versus Revolution

Taking risks is inevitable.



Barriers to overcome

Why it is so complex to innovate in any

consolidated organization?



Why is so difficult to implement any change?



Why is so difficult to implement any change?

“Humans only change when we really admit

the consequences of not doing it”

It’s more comfortable to do nothing



Our mind is tremendously powerful

Discouragement can lead to a collapse.

Positive thoughts create a physical state much better

than negative ones.

Dr. Alonso announced: “Neurons regenerate”



Communications GAP

IT Departments and End Users use different frequencies.

Human communications are not easy

Tune in. Adapt your language



1. DNA 2. By strategy 3. Special

circumstances or situation

You can learn how to determine why your interlocutor is an impossible person.



1. Builders 2. Destroyers 3. Vegetables

Indentify all the players.

1. Winners 2. Loosers 3. Followers

1. Make things happen 2. Wonder what has happened 3. Watch things happen

Any person involved is important for the success of the project.



You not only can, you must, choose your attitude

Aptitudes and

Attitudes

Leadership helps others to choose the right attitude



Best practices in Innovation Leadership

How lead the transformation process to

a networked organization ?



Authoritas versus Potestas

Use soft power. Leadership is

an art.

Hard power

must be the last option.



Do you have enough

authority?

The winner has won

before the battle begins



Meetings

•Prepare the agenda. •Write the minutes. •Large meetings are dangerous. •Prepare the key meetings in advance with one-to-one contacts.



Empathize

Try to understand their position(s)



Disciplined Collaboration

Undisciplined Collaboration

Disciplined Collaboration

Centralized Autonomy

(silos)

Performance from decentralized work

Performance

from

collaboration

Low

Low

High

High



How do you feel?

Aligned or alienated

Leadership is to help others understand

why it is clever to be aligned with project

objectives



Saber elegir los socios adecuados

Contratos de sumisión o acuerdos Ganar / Ganar

Encourage your team to be proactive.

First habit of efficient people.



Desire to excel

Promote the right attitudes



IT department relations with end users are difficult worldwide.

IT department must change

No end user will change

Improve your internal marketing



Don’t think they are stupid.

Don’t forget who is your client/ end

user



Improve your communications skills.

•Technicians have to improve their communication skills. •Be careful with e-mail. •Building human relations takes time. •Networking. •Interdependence.



Spend your time with the workforce.



Use the right Communication Media

Source: Phil Edholm (Avaya Inc.) Concepts for the future of real time collaboration. STC Conference Orlando October 2.011



Video age

12%

35%53%

Kinesthetic

Audio

Visual

You CANNOT renounce your most important communication channel.

Persuasion channels

Human communications are not easy.

High-capacity IP networks allow video transmission.

“The world runs through visual communication.”

John Chambers, CISCO CEO, Barcelona Mobile Global Congress, February 2008



Listen

Try to understand before being understood



Ask Ask about their needs

and expectations.

How can you and the new technologies help

them?

Right design. Simple user interface.

How can I help you ?



Be always available to:

Answer any question Provide support Explain good and bad news



Who is your sponsor?

BOD might be compromised in any business transformation process.

Invite directors to attend project meetings and training sessions.



Who is your sponsor?

Promote the right attitudes



Sell the project to your organization and they will

change themselves



Internal Marketing Selling the project

• All the organization (staff) must be involved in an

innovation process beginning with directors.

• Directors also need education and training.

• All persons are influential. Peer marketing

• Make sure the other decision-makers are on board

• Client/end-user marketing

• “Win” the clients

• Technical marketing.

• Address concerns. Where is the pain?



Training is key

Project Manager must lead the training process



Training needs budget and time.

How many times is there not

enough budget for training?

How many vendors

do you know who say our products are user-friendly and

training isn’t necessary?



DO NOT finish with training

Begin with training, education an

internal selling

Training is an on-going process,

running in parallel with project

implementation

It’s not only about teaching how to use a new

gadget, it’s about convincing the customer

of the advantages and reasons why they

have to use it.



Personalize the training

Small groups. Specific training for each type of users. Train trainers who train end users.

Regular re-training



Is e-learning an option?

Important Hard $ savings • Travel expenses.

• Time traveling • Balance between professional and personal live



Test, Test, Test.

Lab test

Field test

All project team including end users must be

involved in all the quality assurance process



Inauguration

Directors must

launch the new era


http://bztv.typepad.com/.shared/image.html?/photos/uncategorized/1961__127__the_inauguration_of_john_fitz.jpg


There is no finish

line

Always be running



The circle of

life



The cycle of life

Question

Think

Look for

Design

Compare

Made a Decision

Act Analyze results

Adjust

Begin again.



Excellent organizations don’t believe in excellence – only in constant improvement and constant change" Tom Peters



A 19-year successful project

Mercabarna IP Campus Network

800 businesses in 90 hectares

One of the most important international distribution centers for fresh

products

Without a doubt, the success of Mercabarna is also due to its continuous investment in

telecommunications, making it a state-of-the-art industrial estate with regard to technology.

Main figures

• 1 GB Internet connection

• 120 Wi-Fi antennas

• 450 business data connections at 100 and 1,000 MB

• 350 VLANS

• 2,200 fixed telephony extensions

• Pool of 1,100 cellular phones integrated into the fixed telephone network

• 160 IP video cameras

Home of the fruit and vegetable, fish and flower wholesale markets as well as the abattoir.

Supplies over 10 million people directly.

Mercabarna Telecom Network is a reference worldwide.

MB telecom network is not only a state-of-the-art, IP converged network (voice, data, video, and control) in a large private campus with multi-business users, it is also significant for its financial and ongoing management models.

19 years of permanent improvement and evolution, always open to cooperate with all the players.



Top Ten Best practices in

innovation processes leadership

Involve all members of the organization in the any innovation process at early stages. Influencers must be the first on board

Sell the project.

Listen. Ask about problems. Spend time with them. Do their work. Learn about their pain.

Do a simple and good design. Design phase is very important.

Solve problems, build agreements always before these issues arrive to a meeting. Be careful with large meetings.

Prioritize one to one contacts. Be careful with e-mail. Call them. Better video call them. Improve your communications skills. Wine helps.

Test, Test, Test. Lab test. Field test. Pilot test. Quality assurance

Begin with training and education. Training is an on-going process.

Fine tuning. Take care of the details.

Hot line. They always need to find support.

After the completion of a new project, celebrate you get the goal, take a short rest and begin again.



The future of IT Leadership

Technology Strategy

The IT manager has to lead the transformation

process to an intelligent organization

Business Engineering



The Human Factor

Cutting-Edge

Strategies to lead

successfully UC2

& Mobility’s

projects

=



Building a team

Become a Leader



Let’s know your opinion, comment or suggestion



The Key of Success

People are the key



As Gaudi imagined Barcelona’s new

cathedral, …

… imagine your own future.

The power of imagination



Let us create wealth together.

Shaping the future …

… by improving your networks and

communications, you will …

Improve your life.

Improve your society.

Improve your business.



Agustín Argelich

Telecom Engineer (12/1986) www.salle.url.edu

European Engineer (no. 12,868 ES) www.feani.org

Vice President of the Society of Telecommunications Consultants and Chairman of the International Affairs Committee www.stcconsultants.org

Founder. Director. Principal Consultant. ARGELICH INGENIEROS. Independent Telecom Consultancy and Engineering Company

Member of COITT www.coitt.es

Member of IEEE www.ieee.org

Member of Cercle del Coneixament www.cperc.net

Founded the Company in 1992

20 years in telecom project management

Previous professional experience:

Barcelona '92 Olympic Organizing Committee (04/1990 to 10/1992). Technology Director IX Paralympic Games Barcelona '92. Telecom Controller during Olympic Games.

Ascó Nuclear Power Plant (03/1988 to 03/1990). Telecom Manager

Spanish Air Force. USA and Spanish Common Air Base in Saragossa (03/1987 to 02/1988). Lieutenant


http://www.salle.url.edu/







http://www.feani.org/





http://www.stcconsultants.org/





http://www.coitt.es/





http://www.ieee.org/





http://www.cperc.net/






Argelich Networks

Argelich is an independent engineering company and

consultancy in telecommunications and high-

technology systems.

Life is networking

It specializes in the design and

technical as well as financial

management of large corporate

voice, data and video networks.

More than 25 years of experience

in developing innovative

projects.

International experience

Member of the Society of Telecommunications Consultants



Independent Consultancy Services

• Feasibility studies.

• Negotiate agreements between end user and the Facility Manager.

• Look for international funds.

• Design and re-design financial models.

• Prepare technical specifications. Network design. Write request for proposal

• Select systems integrators. Public tender process. Propose and negotiate contracts.

• Project management of implementation phase. Acceptance test.

• Select network manager. Public tender process. Propose and negotiate contracts.

• Select carriers. Fixed and wireless (mobile).

• Ongoing network management supervision.

• Propose new investments and projects. Discuss with carriers and network manager.



Contact Data

Rambla de Catalunya, 112

08008 Barcelona, Spain

Tel. + 34 93 415 12 35

Fax + 34 93 217 42 98

E-mail: [email protected]

www.argelich.com


http://www.argelich.com/





Moving forward: building a culture of continuous improvement

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