Move on...From FM to Workplace Management

Dr Graham Jervis

Advanced Workplace Associates. www.advanced-workplace.com

Director of Service

Management at AWA

Founding Director

Author of “Moving on…FM

to Workplace Management”-

the book

Moving on… Facilities Management to Workplace Management


What is Facilities Management?


Facilities Management is:

Provision and maintenance of material assets & services that people use in the built environment.

work wherever they are.

Traditional view of Facilities Management


FM often seen as an overhead to be driven down.

What is Workplace Management?


Workplace Management is

Management of all resources to design & maintain effective, economical workplace experiences allowing people to do their best work wherever they are.

The objective is to support greater business productivity.

Workplace experiences


Workplace experiences – sensing through time


Time (throughout the day)

Getting more from the workplace


TypicalTypical

Economic effectiveness

Experience effectiveness

Cramming

Opulence

Getting more from the workplace


TypicalTypical

Workplace Management

Workplace Management

Economic effectiveness

Experience effectiveness

Cramming

Opulence

The world of work is changing


FM strategies need to recognise these changes

Here

Here

Here

What is Workplace Management?


Facilities Management is

Engineering and services

The building

Bricks and mortar

Responding to the business

Blue collar

The world will remain the same

Workplace Management is

‘Experiences’

Wherever people work

Technology, work, policy, space

Influencing the business

Business Professional

Pre-empting change

CRE/FM as part of an infrastructure business?


•Robust Business management capabilities.•Creating value•Need for a management excellence model.

Need for a Workplace Management Excellence Model?


FM alignment to business strategies

The WM Excellence Model


AWA Benchmarking WM Excellence Tool


AWA WM Excellence Assessment Model


Strategy & Management – example questions


Drop down alternative

choices

Automatic Scoring

0 -4

Supply Chain Management example


Category Maturity


High Level Need for Attention


Workplace Management Maturity


Mapped to the EFQM Excellence Model.


WM Excellence mapped to EFQM Maturity


Further Information: http://www.advanced-workplace.com/articles


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Uses made of the AWA WMExcellence Model AssessmentTool


Move on...From FM to Workplace Management

Business

Transcript of Move on...From FM to Workplace Management