Mount Auburn Hospital Medical Staff Quarterly September 16, 2010
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Transcript of Mount Auburn Hospital Medical Staff Quarterly September 16, 2010
Mount Auburn HospitalMedical Staff QuarterlySeptember 16, 2010
Bob Todd, Director ITMount Auburn [email protected]
Agenda Items:
o Paging Tools
Paging Tools
Information References on Mount Auburn Intranet http://home.caregroup.org (As of Oct 17 –http://portal.mah.harvard.edu) ‘General’ Tab/”Telecommunications”/”Pagers” Today’s Presentation is Posted Here As Well
Terminology Pager Management Options
Intranet Telephone Telecommunications Department
Mount Auburn “AMCOM” System vs Vendor USAMobility Remote Access from Outside the Hospital Future Plans
Telecommunications
Pagers
http://portal.mah.harvard.edu
“General” Tab
Pager Terminology
Pager ID or Messaging ID: 4 Digit ID Assigned to Pagers by Mount Auburn Telecommunications
AMCOM: The Vendor and Software for Mount Auburn Paging. USAMobility: Vendor for “Long Range” pager rentals. Pages broadcast via the
vendors national transmitter network. http://usamobility.com Inhouse/Short Range Pager: Pagers owned by Mount Auburn with Transmission
broadcast via Mount Auburn’s in-house transmitters. Pager Status: 1) Available on page. 2) Available, page emergency only. 4) In OR,
messages being stored. 5) Unavailable, messages being stored. 6) On Vacation, call page operator.
Exceptions: Rerouting of Pages Coverage: Forward pages to another Pager ID Referral: Direct users to a phone # to dial Page Block: Prevent pages from being sent to a Pager ID
Directory Information: Name, address, title, department/contact information on file with Mount Auburn Hospital Telecommunications Department
Pager Management: Intranet
Access Method: http://portal.mah.harvard.edu “Pager” Icon Atop Screen “Personal Profile” Tab Enter Your 4 Digit Mount Auburn Pager ID and Your Password
Items You Can Manage Here Review “Directory” Information on file with Telecommunications Pager Status Exceptions Review pages sent to your pager Change Your Password
Intranet: Status Change
Intranet: Exception Management
Pager Management: Telephone
Access Method: Ext 5110 (or 617-499-5110 from outside the hospital) Enter “*” and Your 4 digit Mount Auburn Pager id (Ex *7002) Enter Your Password
Items You Can Manage Here Pager Status Exceptions Record a “Name” to be heard by those paging you via phone
Suggestion “Dr. John Smith, Pager ID 7002” Change Your Password
Pager Management: Telecommunications Dept
Access Method: Pager Operator at Ext 5005 (617-499-5005 from outside the hospital)
For Exceptions, Loaner Requests, and Brief Questions Contact Dorothy Williams or Bob Todd for:
Project Requests Directory Modifications Password Related Issues
Located on the 6th Floor of The Needham Building – Only Accessible Via Elevator Bank “A”
Items You Can Manage Here All Aspects of your Account
AMCOM vs USAMobility
Recommendations In Most Case use MAH’s AMCOM for Paging
Recognizes Exceptions and Statuses Records Pages in Accessible Logs MAH Telecommunications can monitor errors and alerts Most of MAH Telecommunications management is lost without AMCOM
Uses for USAMobility Mobility Significant MAH Telecommunications Downtime:
Only if MAH Telecommunications Primary and Backup Systems are down. Does not recognize Exceptions, Statuses, Informal Situations on file with MAH
Telecommunications. Note: Some Answering Services Use USAM services Email to Pager:
Just Use Subject line and email to 10 digit pager [email protected] Limited capacity. Full email will not transmit
Carbon Copy: Echoes Page to an email or SMS TXT capable device. MAPS Practice Manager or USAM Can Assist with this. Additional monthly Fees
Remote Access to AMCOM
Remote Access: 617-499-5110 for “Telephone” features SSL VPN Required for “Intranet” features
Remote Intranet Access from Outside the Caregroup Network Requires “ITS” Caregroup Username/Password
Same credentials used for Outlook Email and CITRIX access See Instructions in the “Pager” Menu of the Telecommunications intranet
page of Mount Auburn Hospital
Future Plans
Paging to Smartphones Pilot Now vs SMS Test Messages
Message Length less than pagers Messages are Low Priority for Wireless vendors Vendors May Interpret as SPAM Limited Coverage within Structures and Rural Areas Smart Phone “App”
AMCOM and USAMobility are Beta Testing Significant Progress Still need to address coverage issues
Tiered Communications Add priority to messages Allow staff to designate contact method based on priority
Pager, cell, email, home phone, other phones How long until escalation
Confirmation option Pilot now with HHAN system for MAH EOC Disaster Team