MoUD - Citizen Charter 2010

8/8/2019 MoUD - Citizen Charter 2010

1/9

Ministry of Urban Development

Government of IndiaNirman Bhavan, New Delhi

CITIZENS CHARTER(2010)

Our Vision

To facilitate creation of economically vibrant, inclusive, equitable, efficient and

sustainable urban habitats

Our Mission

To help promote cities as engines of economic growth through improvement

in the quality of life of urban life by facilitating creation of quality urban

infrastructure with assured service levels and efficient governance.

Our Clients and Stakeholders

Central Government Ministries/ Departments and Organizations Attached/ Subordinate Offices/ Autonomous Bodies and PSU under

Ministry of Urban Development State Governments/ Union Territory Administrations and Organizations Urban Local Bodies Citizens

Contd2/-


2/9

Our Services

I. Formulation and implementation of policies and schemes relation to:

1. Urban Development,

2. Urban Transport including Metro Rail,

3. Implementation of Urban Infrastructure and Governance(UIG) andUrban Infrastructure Development Scheme for Small and Medium

Towns(UIDSSMT)components of Jawaharlal Nehru National Urban

Renewal Mission (JNNURM),

4. Urban Water Supply and Sanitation,

5. Major Construction Works for Government of India and State

Governments, General Pool Residential Accommodation (GPRA),

General Pool Office Accommodation (GPOA) etc by Central Public

Works Department(CPWD),

6. Land matters pertaining to Delhi, Land & Development Office, Delhi

Development Authority,

7. Town and Country Planning including Master Plan of Delhi,

8. Government Estates

II. Addressing stakeholders concerns regarding I above

III Responding to information sought under Right to Information (RTI) Act,

2005

IV Responding to public grievance petitions

Contd3/-


3/9

- 3 -

Our Salient Functions

1. Administration of urban infrastructure and governance component ofJawaharlal Nehru National Urban Renewal Mission, Scheme for Development

of Infrastructure in Satellite Towns of major mega cities, North Eastern RegionUrban Development Programme, Metro rail etc. for creation of basic urbaninfrastructure

2. Facilitating implementation of urban sector reforms at State and urban localbody levels through various schemes and policy initiatives

3. Preparation of plans for development of National Capital Region (NCR) andcoordinating and monitoring its implementation

4. Facilitating access to institutional finance for urban infrastructure in Statesin the NCR through the National Capital Region Planning Board(NCRPB)

5. Coordination of multilateral /bilateral assistance for projects related to urbandevelopment and urban transport

6. Construction and maintenance of Central Government residential andofficial buildings through CPWD

7. Management of land and built up properties of Government of India throughLand and Development Office(L&DO) and Directorate of Estates

8. Technical assistance through Town and Country Planning Organization(TCPO), Central Public Health and Environmental Engineering Organization(CPHEEO) AND National Institute of Urban Affairs(NIUA), the RegionalCentres for Urban Studies and Environment and the designated Centres ofExcellence

9. Functioning as Administrative Ministry for Delhi Development Authority(DDA) and National Building Construction Corporation (NBCC)

10. Stationery and Printing for the Government of India including officialpublications through the Directorate of Printing, Department of Publicationsand the Government of India Stationery Office.

.

Contd..4/-


4/9

- 4 -

Acts Piloted and Administered by the Ministry :-

1. The National Capital Territory(NCT) of Delhi Laws (Special Provisions)Second Act, 2009

[ Delhi Division ]2. The Metro Railways (Construction of Works) Act, 1978

[ UT Wing]3. The Metro Railways (Operation & Maintenance) Act, 2002

[ UT Wing ]4. The Metro Railways (Amendment) Act, 2009

[ UT Wing ]5. Delhi Development Authority Act, 1957

[ Delhi Division ]6. Delhi Urban Arts Commission Act, 1973

[ Delhi Division ]7. National Capital Region Planning Board (NCRPB) Act, 1985

[ Delhi Division ]8. Delhi Rent Control Act, 1958

[ UCU Section]9. Delhi Rent Act, 1995

[ UCU Section ]10. Delhi Apartment Ownership Act, 1986

[ UCU Section ]11. Urban Land(Ceiling & Regulation) Act , 1976

[ UCU Section]

12. Urban Land(Ceiling & Regulation) Repeal Act , 1999[ UCU Section ]

13. Constitution (74 th) Amendment Act, 1992[ UCD/LSG Section ]

14. Rajghat Samadhi Committee Act, 1951[ Works Division ]

15. Rajghat Samadhi (Amendment) Act, 1958[ Works Division ]

16. Displaced Persons (Compensation and Rehabilitation) Act, 1954[ Land & Development Office ]

17. The Requisitioning and Acquisition of Immovable property Act, 1952

[ Directorate of Estates ]18. The Public Premises (Eviction of Unauthorised Occupants) Act, 1971

[ Directorate of Estates ]19.. Delhi Hotels (Control of Accommodation ) Act, 1949

[ Directorate of Estates ]

Contd..5/-


5/9

- 5 -

Our Commitment to Citizens with Grievances

A Public Grievance Redressal Cell (PG Cell) has been established in the

Ministry with a view to delivering responsive and expeditious redressal of

grievances received from the citizens. The Cell functions under the charge of

Economic Adviser, a Joint Secretary level officer, who is designated as the

Director of Grievances for Ministry of Urban Development and the attached

and Sub-ordinate Offices, Public Sector Undertakings and Autonomous

bodies.

The Ministry operates a dedicated E mail address for receipt of public

grievance petitions through E mail at [email protected] .

The postal address and telephone No. of officers in charge of Public

Grievance in the Ministry are as under :-

Name, Designation Room No., Telephone. No.

Ms. Aditi S Ray, Economic

Adviser and Director of

Grievances

Room No. 232, C Wing, Nirman Bhavan,

New Delhi-110011

Tel. No. 23061397Shri J.P. Agrawal, Director

(Coordination and Public

Grievance)


New Delhi-110011

Tel. No. 23061559

Commitments of organizations under the Ministry e.g., DDA, CPWD,

Directorate of Estates, L&DO, NBCC, Directorate of Printing, Department of

Publication etc. are separately and specifically provided in the Citizens

Charter of these organizations. The Web-sites, telephone numbers ofGrievance Cell and Information Facilitation Counter (IFC) are as under :-

Contd..6/-


6/9

- 6 -

Name of

Organisation

Website address Public Grievance Cell /IFC

Telephone No.

Delhi

Development

Authority

www.dda.org.in 24616526

Central Public

Works

Department

www.cpwd.gov.in 23061506

Directorate of

Estates

www.estates.nic.in 23063004

23061319

Directorate of

Printing

www.dop.nic.in 23061092

Department of

Publication

www.deptpub.nic.in 23812527

Land &

Development

Office

www.ldo.nic.in 23062448

23022174 /extn 2940

NBCC Ltd. www.nbccindia.gov.in 24369497

Contd.7/-


7/9

- 7 -

Expectations from our Clients and stakeholders

We expect our clients and stakeholders to :

contact our Wing Heads and Division Heads in the Secretariat and theappropriate attached and Sub-ordinate Offices, Public Sector

Undertaking(s) and Autonomous bodies for obtaining/expediting our

services. send proposals for our schemes as per the terms and conditions

specified thereto. contact Chief Vigilance Officer (CVO) of the Ministry for Vigilance

matters [Shri R.C. Mishra, Additional Secretary & CVO, Tel. No.

23061787] contact Director of Grievances/PG Cell for Public Grievances contact the Public Information Officers and/or the Pubic Information

Cell (PI Cell) for RTI related matters visit our websites for further details at http://urbanindia.nic.in visit the websites of the attached/subordinate/autonomous institutions

as given under for specific guidance on Citizens Charter for these

public dealing offices:

CPWD at www.cpwd.gov.in

L&DO at www.ldo.nic.in

Directorate of Estates at www.estates.nic.in

Directorate of Printing at www.dop.nic.in

Delhi Development Authority at www.dda.org.in

National Building Construction Corporation Ltd. at www.nbccindia.gov.in

Feedback

All Feedbacks to improve the Citizens Charter are welcome. Feedback may

be provided to Director (Coordination), Ministry of Urban Development,

Nirman Bhavan, New Delhi; or at e-mail address [email protected] .


8/9

Ministry of Urban Development

Grievances Redressal System

A Public Grievance Redressal Cell (PG Cell) has been established in the

Ministry with a view to delivering responsive and expeditious redressal of

grievances received from the citizens. The Cell functions under the charge ofEconomic Adviser, a Joint Secretary level officer, who is designated as the

Director of Grievances for Ministry of Urban Development and the attached

and Sub-ordinate Offices, Public Sector Undertakings and Autonomous

bodies.

The Ministry operates a dedicated E mail address for receipt of public

grievance petitions through E mail at [email protected] .

The postal address and telephone No. of officers in charge of Public

Grievance in the Ministry are as under :-

Name, Designation Room No., Telephone. No.

Ms. Aditi S Ray, Economic

Adviser and Director of

Grievances


New Delhi-110011

Tel. No. 23061397

Shri J.P. Agrawal, Director

(Coordination and Public

Grievance)


New Delhi-110011

Tel. No. 23061559

Commitments of organizations under the Ministry e.g., DDA, CPWD,

Directorate of Estates, L&DO, NBCC, Directorate of Printing, Department of

Publication etc. are separately and specifically provided in the Citizens

Charter of these organizations. The Web-sites, telephone numbers of

Grievance Cell and Information Facilitation Counter (IFC) are as under :-


9/9

Name of

Organisation

Website address Public Grievance Cell /IFC

Telephone No.

Delhi

DevelopmentAuthority

www.dda.org.in 24616526

Central Public

Works

Department

www.cpwd.gov.in 23061506

Directorate of

Estates

www.estates.nic.in 23063004

23061319

Directorate of

Printing

www.dop.nic.in 23061092

Department of

Publication

www.deptpub.nic.in 23812527

Land &

Development

Office

www.ldo.nic.in 23062448

23022174 /extn 2940

NBCC Ltd. www.nbccindia.gov.in 24369497

MoUD - Citizen Charter 2010

Documents

Transcript of MoUD - Citizen Charter 2010