Motorola internship
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Motorola Solutions Confidential Restricted MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC
and are used under license. All other trademarks are the property of their respective owners. © 2012 Motorola, Inc. All rights reserved.
SUMMER INTERNSHIP: 2014
July 31st, 2014
Matthew Doyle TECHNICAL PUBLICATIONS, MOTOROLA SOLUTIONS STATE UNIVERSITY OF NEW YORK AT OSWEGO, HCI
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2012 Motorola, Inc. All rights reserved.
Motorola Solutions Confidential Restricted
Motorola Solutions Confidential Restricted © 2012 Motorola Solutions Inc. All rights reserved
EDUCATION • State University of New York at Oswego - Undergrad
• BA in Communication Studies & Social Interaction (2012) • Focus in Computer-Mediated Communication
• State University of New York at Oswego - Masters • MA in Human-Computer Interaction (2015) • Focus in Data Science
• Research Experience • UX using Facebook (2012) • UX using Google Glass (2012) • HCI using Microsoft Kinect (2013-Present)
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Motorola Solutions Confidential Restricted © 2012 Motorola Solutions Inc. All rights reserved
OVERVIEW • Working with John Califano & Geri Matzner • Technical Publications
• Develop user guides for assisted programs according to department process and guidelines • Develop on-device scanner User Guide using Motorola
Reader Application • Develop process and specifications for optimal bar code
reading • Suggest improvements from experiences while
developing guides
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Motorola Solutions Confidential Restricted © 2012 Motorola Solutions Inc. All rights reserved
OBSTACLES • No previous experience in technical writing. • Little familiarity with digital scanners and device management software.
• No previous knowledge of content management tools. • No previous XML knowledge.
Solution = Learn Quickly
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Motorola Solutions Confidential Restricted © 2012 Motorola Solutions Inc. All rights reserved
DS4800 PRODUCT REFERENCE GUIDE • Skills Used: Vasont CMS & Arbortext Editor
• Develop On-device User Guide compatible with Motorola Reader Application
• Learn DITA XML • Test all bar codes for mobile compatibility
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Motorola Solutions Confidential Restricted © 2012 Motorola Solutions Inc. All rights reserved
MOBILITY LIFECYCLE MANAGEMENT USER GUIDE
• Skilled Used: Adobe Framemaker 9 • Created User Guide for MLM Software • Learn user perspective of MLM • Collaborate with Content and Learning teams
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Motorola Solutions Confidential Restricted © 2012 Motorola Solutions Inc. All rights reserved
TAKEAWAYS • Utilization of content development tools. • Improved question asking ability. • Persistence. • Organization. • Thinking Algorithmically.
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