Motorhome Sales Code of Practice - NCC Aproved …€¦ · Foreword from the Director General of...

Motorhome Sales Code of PracticeFor the sale of new and used Motorhomes and provision of associated services

APPROVEDDealershipwww.approveddealerships.co.uk

The UK trade body for the tourer, motorhome, holiday home and park home industries

www.thencc.org.uk

Index

Page No.

n Foreword from the NCC .................................................................................. 3

n Our Members’ Advice and Recommendations to You ..................................... 4

n The Motorhome Sales Code of Practice - Our Members’ Commitment to You .. 6

1. MarketingandAdvertising ........................................................................ 6

2. InitialEnquiryandRequestforInformationbeforeBuying ......................... 6

3. BuyingaNeworUsedMotorhome ............................................................. 7

4. Delivery/HandoverofyourMotorhome ...................................................... 8

5. MotorhomeWarranties .............................................................................. 9

6. ReplacementParts,AccessoriesandAftersalesService ............................ 10

7. ComplaintHandling ................................................................................. 10

n Explanatory Notes, Copyright and Contact Information ............................. 11

n Appendix 1 - Definitions ................................................................................ 12

Page2 MotorhomeSalesCodeofPractice Issue 1 - March 2012

Foreword from the Director General of the NCC

TheNCCistheUKtradebodyforthetourer,motorhome,holidayhomeandparkhomeindustries.Foundedin1939,ourmembershipencompassesallsectors of the industry: manufacturers, dealerships and distributors, park ownersandspecialistsuppliersofproductsandservices.Wealsofounded,andareakeymemberof,theEuropeanCaravanFederation,whichpromotesandstrengthenstheinterestsandinfluenceoftheindustrywithintheEuropeanCommunity.

Ourvisionisforaself-regulated,efficientandcompetitiveUKmarketand industry that treats consumers fairly, delivers high levels of customer satisfaction and provides full protection and access to redress should this be needed.

Tohelpusachievethis,theNCChasdevelopedthisMotorhomeSalesCodeofPracticeasthebasisoftheNCCApprovedDealershipscheme.ItisforthebenefitandprotectionofMotorhomeOwnersandsetsouttheprinciplesof good practice and minimum standards that must be followed by scheme members when selling new and used Motorhomes and associated services. Inaddition,itactsasabenchmarkofbestpracticeagainstwhichschememembers’performancetowardsmeetingtheCodecanbeassessed.

Onthefollowingpages,youwillfindoutlinedthecommitmentsourschememembersmaketoyou.Inrecognisingtheimportantrolethatyou,asaconsumer,haveinthebuyingandsellingprocess,theyalsoofferyouvaluableadvice and recommendations to make sure you get the right Motorhome or accessory you want and the best possible service.

WecommendthisCodeofPracticetoyouandwishyoumanyhappyyearsofmotorhoming.

Yours faithfully

John LallyNCCDirectorGeneral

MotorhomeSalesCodeofPracticePage3 Page2 MotorhomeSalesCodeofPractice Issue 1 - March 2012

Our members’ advice and recommendations to you

1. General Ifanythingisnotcleartoyou,atanystageofyourdealingswithus,pleaseclarifyitwithusor

take advice as necessary before you commit yourself to any transaction.

2. Research before buying Likely Usage-TrytodefinewhatyouwillmainlyusetheMotorhomefor(e.g.drivingintheUK

orEurope,longorshortdistancetravel/breaks,familyrequirements,supportingsportingorpersonal interests etc.)

Running Costs-Estimateyourlikelyrunningcostsintermsofinsurance,consumables,winterstoragerequirements,etc.

Suitability-ResearchthetypeandmodelofMotorhomeyouareconsideringpurchasingtoensurethatitmeetsyourrequirements.

New or Used?-ConsiderwhetheryouwanttobuyaneworausedMotorhome. Licence OK?-CheckthatyourdrivinglicencecoversyoutodrivetheMotorhomeof your choice. Offers-Researchproductoffersaswidelyaspossible.

3. Ordering your motorhome Insurance-Checkwhetheryourchoseninsurancepolicyrequiresfitmentofanyspecific

securitydevicesorsystems(andifso,underwhatcircumstances,e.g.winterstorage)and/orwhetherthesemayqualifyforinsurancediscounts.

Special Needs-InformusofanyspecialneedsrelatingtotheMotorhomeaswecannotadvisethe suitability of a model for any particular purpose if you do not explain that purpose, e.g. disabilityrequirements,thenumberofberthsrequired,etc.

Specification-CheckthatthespecificationandappearanceoftheMotorhomeyouareorderingfromusmatchesyourrequirements,assomefeaturesareoftenoptionalorsubstitutable extras.

Ordering at a Show-IfyouarebuyingaMotorhomeatashoworexhibition,youshouldalwaysenquireaboutdeliverytoyouandwheretheMotorhomeyouarepurchasingcanbeserviced or repaired under the manufacturer’s warranty.

Deposits-Whenmakingadeposit,makesureeverythingiscleartoyou,ortakeadviceasnecessary to understand how it is secured and the cancellation terms.

Part Exchanges-WhereyouareofferingaMotorhomeasapartexchange,youshouldbeabletoproveyouaretheregisteredkeeperandconfirmthatithasnooutstandingfinanceonitorhasnotbeenwrittenoffinanaccident,asthesemayinvalidatethesaleandpartexchange.

Final Check-DonotsigntheOrderFormuntilyouarecompletelysatisfied.

4. Handover Take your time-Pleaseallowsufficienttime,particularlyifyouarenewtomotorhoming,for

us to provide you with a detailed handover of your Motorhome which includes instruction on all appliances.

Feedback-PleaseparticipateintheConsumerFeedbacksurveytoallowustoimproveourservice to you.

continued...


MotorhomeSalesCodeofPractice

Our members’ advice and recommendations to youcontinued...

5. Warranties Purpose of Warranty - Please remember that a manufacturer’s new product warranty is a

simple and straightforward method for allowing any faults of manufacture to be corrected at no cost to the consumer, without the necessity of pursuing legal remedies against the seller.

Warranty Conditions - Take advice as necessary to ensure that you are aware of and fully understand all aspects of the new product warranty, including the servicing criteria and specificallytheserviceintervalsintermsoftimeperiods.

Service and repairs-Ifyouuseanindependentservice/repaircentre,ensurethattheserviceand/orrepairiscompletedaccordingtothemanufacturer’srequirements.Ingeneraltermswarranty repair work will only be covered at no cost to you as long as it is undertaken by a centre authorised by the manufacturer or warranty provider.

Approved Workshop Scheme (AWS)-Werecommendyoualwayschooseaservice/repaircentrethatisanAWSmember.FindyournearestAWSmemberat

www.approvedworkshops.co.uk Keeping Records-Aftertheexpiryofanywarranty,keeprecordsofworkcompleted,

including detailed invoices, particularly if your Motorhome is serviced by an independent service/repairoutlet.AnApprovedWorkshopScheme(AWS)memberwillalwaysprovideyouwith written, itemised details of work done.

6. In case of problems Let us know-Weunderstandthattheremaybetimesthatyouarenothappywiththe

service we provide and may wish to make a complaint. To help us address these promptly and effectively,pleasereferthemattertousinthefirstinstance,preferablyinwriting.

Our response-AsaconditionofthisCodeofPractice,wemaintainawrittencomplaintsprocedure and we advise you to familiarise yourself with it so that you know how we will deal with and respond to any complaint.

Time to complete agreed actions-Rememberthatalthoughwemaybeabletoissuearesponseorfinaldecisiontoacomplaintwithinthesettimescales,thisdoesnotautomaticallymean that we are able to complete any agreed remedial action within the same timescales (e.g.wemaybereliantonpartssupplyfromathirdparty,etc.).

If you remain dissatisfied-Ifwehaveissuedourresponseand/orfinaldecisionandyouremaindissatisfied,orwehavefailedtorespondwithinthespecifiedtimescales,youmayreferthemattertotheNCCInformalDisputeResolutionService.Ifthatservicefailstoresolvethecomplaint,itcanbeescalatedtotheIndependentCaseExaminer(theExaminer).

Other means of redress-Pleaserememberthat,whiletheExaminer’sfinaldecisionwillbebinding on both you and us, you are free to seek other legal means of redress if you wish to do so - either before or after your complaint has been considered. Please note though that theoutcome/decisionofanycasereferredtotheExaminermaybetakenintoaccountbyanyotherredressprovider(e.g.Arbitrator/otherIndependentCaseExaminer/Ombudsman)andvice versa.

Further Information - For additional information about complaint handling, please refer to Chapter7oftheCodeand/ortheguidanceontheCodewebsite.

(www.approveddealers.co.uk)

MotorhomeSalesCodeofPracticePage5Issue 1 - March 2012

Our members’ commitment to you

In addition to the main provisions within this Code, we will:

n SatisfythecriteriaandcomplywiththerulesformembershipoftheNCC

n ComplywithalltheprovisionsofthisCode

n DisplaytheNCCApprovedDealershiplogoinourmarketingandonourwebsitetoconfirmour commitment to it

n Maintainadequateandappropriateinsurancetoprotectyou

n Ensurethatourstaffaresuitablytrainedandcompetentintheirrolesandarefullyawareof, andcomplywith,allourresponsibilitiesundertheCode

n Ensurethatourbusiness,itsproductsandservicescomplywithindustryrules,standardsand agreements and all relevant laws and statutory regulations

n Haveinplace,adoptandregularlyreviewwrittenpoliciesandproceduresforkeybusiness aspectssuchascustomerservice,complaintshandlingandHealthandSafety

n Beauthorisedbytheappropriateauthority(e.g.:FinancialServicesAuthority),where necessary,tocarryoutanyregulatedfinancialactivities

n ComplywithDataProtectionrequirementsandensurethatcustomersconsenttotheirdetails being passed on to third parties

n ComplywiththespiritoftheCode,actwithintegritybyconductingourbusinessinanhonest, fairandprofessionalmannerexerciseduecare,skillanddiligenceandnotbringtheCodeor Scheme into disrepute

n MonitorourcompliancewiththeCodeatleastannuallyandfacilitateNCCassessmentsona regular basis

n Carryoutregularcustomersatisfactionsurveysandrespondpositivelytoanyfeedbackaspart of a continuous improvement philosophy

continued...


Our members’ commitment to youcontinued...

1.Marketing and Advertising 1. OurmarketingwillfeaturethecurrentNCCApprovedDealershiplogo.

2. Wewillensurethereisnothingconfusingormisleadinginourmarketingandadvertising, promotionsorpublications(includinganycomparisonswithotherdealerships).

3. Wewillensureourmarketingandadvertisingisclearandaccurate.

4. Wewillensurewecomplyfullywithalllegislationandregulationsrelevanttomarketing and advertising.

5. Wheremarketingandadvertisingreferto‘guarantee’or‘warranty’,wewillensurefull warrantytermsareavailable.Yourstatutoryrightswillnotbeaffected.

6. Wewillensurethatanyadvertised/quotedpriceswillincludean‘ontheroad/ready for use’ price.

7. Wewillclearlystateanyrestrictionswhichareattachedtosalesoffersand/orpromotions.

2. Initial Enquiry and Request for Information before buying 1. Wewilladviseyouonhowtherangeofproductsorservicesweofferwillbestsuityour requirementstohelpyouformulateapreciseview.Ouradvicewillbeclear,objectiveand impartial.

2. Wewillprovide,andmakereadilyavailable,generalliteratureonmotorhomingand touringparksfromreputablesources(e.g.ourselves,manufacturers,theNCC, TheCaravanClub,TheCampingandCaravanningClub).

3. Wewillensureourwebsitepointsyoutoindependentandreputablesourcesof information on motorhoming and touring parks, etc.

4. WewillensureyouareabletobrowseournewandusedMotorhomemodelsdisplayarea unhindered or with our guidance, whichever you prefer - for assistance, please ask.

3. Buying a New or Used Motorhome 1. WewillensurethattheMotorhomewesupplyisamodelthathasbeenmanufacturedto anNCCApprovedscheme(orpriorcertificationscheme)standard,unlessexpressly advised to you in writing.

2. Amemberofoursalesteamwilltakeyouthroughtheorderprocess.He/shewillstartby askingyoutoconfirmaspreciselyasyoucanyourpersonalrequirementsforaneworused Motorhome and the price range you have in mind.

3. Wewillensureoursalesstaffand/orsalesagentsdonotgivesalesadvice,oruse techniques,whichplaceundueorimproperpressureonyouandifyouareavulnerable customer, we will meet your needs appropriately.

4. Wewilladviseyouwhetheryourdrivinglicencepermitsyoutodriveyourpreferredmodel. Intheunlikelyeventthatyourlicencewillnotpermityoutodriveit,weshalladviseyour best course of action.

continued...



5. Wewillaskyoufordetailsofanyextrasoraccessoriesyoumaywishtopurchasewithyour new or used Motorhome, e.g. awning, satellite TV, etc. and explain fully to you the conceptofpayloadsandtheimpactofyourchoicesontheweightofpersonaleffectsyou maybepermittedtocarrywhilstdriving,beforeyouarerequiredtocommittothe purchase.

6. WewillcheckandkeeprecordsoftheprovenanceofallusedMotorhomesbeforeresale toanewownerincludingcheckingthatthereisnooutstandingfinanceand/orthatithas notbeenwrittenoffinanaccident.

7. Whereapplicable,wewilldiscussthetermsandagreeanofferprice,subjecttoour inspection,foranypartexchangeMotorhome.IftheMotorhomeisnotpresentatthe timeofordering,weshallneedtoviewthepartexchangeandwillonlybeabletoconfirm its valuation after we have inspected it.

8. Wewillexplaintheamountofdepositwerequireonordering,howitmaybepaidandthe terms(includingcancellationorrefunds)underwhichweholdit.

9. WewillensureourTermsandConditionsofsaleareclear,fairandreasonableandwillnot affectyourstatutoryrights.

10.Whereweareauthorisedtodoso,andwhereapplicable,wewillofferfinanceon thepurchaseoftheMotorhome.Aspecialistadvisorwillprovideyouwithfulldetailsprior to your commitment.

11.Whereweareauthorisedtodoso,wewillofferinsuranceonyourMotorhome. Otherwise, we may tell you where you can source information on Motorhome insurance.

12.Wewillgiveyouanestimateofthelikelydatefordeliveryofyourorderfrom the manufacturer.

13.WewillexplaintoyoueachlineoftheitemisedOrderFormandaskyoutosignitafter reading and checking it.

4.Delivery/Handover of your Motorhome 1. Wewillcontactyouingoodtimetoagreeadateandtimewhenyourorderwillbeready forcollection/delivery.

2. WeshallsubmityournewMotorhometoarigorouspre-deliveryinspectionprocessand confirminwritingtoyouthatthishasbeencompleted.

3. IfyouarecollectingausedMotorhome,wewillensurethebasevehiclehasbeen inspected, safety checked and serviced and that the habitation module has been inspected,safetycheckedandservicedinourworkshop(oranappointedAWSworkshop) andconfirminwritingtoyouthatbothhavebeencompleted.

4. WeshallexplaintoyoualldetailsyourequiretooperateeachoftheMotorhome appliances. You will be asked to sign a declaration that you have received this explanation.

5. Wewillgiveyoudetailsofouraftersalesservicewhenyoutakedeliveryofyour Motorhome.Wewillalsotellyou,ifweprovidesuchservices,aboutourshop,our ApprovedWorkshopScheme(AWS)servicecentreand/orourcontractedAWScentre(s) or agents.

continued...



6. Wewillensureyouareprovidedwithacopyofthemanufacturer’shandbookrelatingto yournewMotorhome.Dependingontheageoftheproduct,andsubjecttoavailability, we will give you a copy of the manufacturer’s handbook relating to your used Motorhome.

7. WeshallaskyoutoparticipateinaConsumerFeedbacksurveywhichwillbeusedbythe Scheme to assess how we have performed and the degree to which we have met your expectations.

5.Motorhome Warranties NewMotorhomeWarranties 1. Wewillmakeclearthatthetermsandconditionsofwarranties,forboththevehicleand habitationmodule,candifferconsiderablyandspecificallydrawyourattentionto warrantytermsinrelationto:(a)wherewarrantyrepairscanbeundertaken(oftenthese canbeundertakenonlybythesupplyingdealership);(b)whereservicingcanbecarried out;(c)whocanundertakeservicing(usuallythisincludesanyagentwithinthe manufacturer’sownnetworkorwhothemanufacturerhasrecognisedas‘competent’); (d)whetherservicingbyanagentwhoisnotrecognisedas‘competent’bythe manufacturer is likely to invalidate the warranty.

2. Wewilltransfertheunexpiredportionofanynewproductwarrantytoanewownerwhere thewarrantyallowsandwhererelevantconditionshavebeenobserved(e.g.asregards servicingandrepairs).Ifthewarrantyconditionshavenotbeenobserved,orwecannot confirmthattheyhave,wewillbringthistoyourattention.

3. Wewillsupplyyouwiththemanufacturer’snewproductwarrantydocumentupondelivery of your new Motorhome and draw to your attention its main provisions.

4. Wewillaskthemanufacturertoextendthewarrantyperiodonyourbehalfintheevent thatyourMotorhomeisofftheroadduringthefirsttwoyearsforanextendedperiodfor theapprovedrectificationofwarrantyfaults.

UsedMotorhomeWarranties 5. Wewilladviseyou,whereverpossible,whetherornotamanufacturer’swarrantyhas expired on a used Motorhome.

6. Ifweofferourownoranon-manufacturerwarranty,wewillensureitsetsout(a)the claimsprocedures,(b)relevantcontactinformation,and(c)items/chargesspecifically includedin,orexcludedfrom,itsprovisions.Wewillprovideyouwithastatementthatthe warrantywillnotaffectyourstatutoryrights.

6. Replacement Parts, Accessories and Aftersales Service 1. Wewillcontinuetoprovideyouwithaftersalessupportandassistancefollowingthepurchase ofyourMotorhomeand/oraccessoriesandliaisewithmanufacturersonyourbehalf regarding availability of replacement parts both during and outside any warranty period.

2. Wewillonlyusepartsthatareofasatisfactoryquality.Wewillguaranteepartsfora minimum period.

3. Wewilluseourbestendeavourstoensurethedeliveryofsparepartswithinareasonable periodoftime,reflectingstandardindustrypractice,andwillkeepyouinformedas appropriate.

continued...



7. Complaint Handling 1. Complaintsshouldbemadetousinwritinginthefirstinstance-wewillmaintainaclear and formal written complaints procedure and tell you what this is

2. Wewilltakeeffectiveandimmediateactiontotryandresolveanycustomercomplaint.

3. Wewill:

a. Acknowledgeyourcomplaint,inwritingorbyphone,within2workingdaysofreceipt

b. Wewillissueaninitialresponseorafinaldecision,inwriting,assoonaspossibleorat thelatestwithin10workingdaysofcomplaintreceipt

c. Ifweissueaninitialresponseandyounotifyusthatitdoesnotresolveyourcomplaint, wewillissueafinaldecision,inwriting,assoonaspossibleoratthelatestwithina further5workingdays

d. Inallinstances,ifwelegitimatelyneedmoretimetoinvestigateandmanageyour complaint(e.g.:becauseitinvolvesanotherparty),wewillprovidewrittenreasonswhy and an estimate of the date when we expect to be able to issue an initial response or finaldecision.

e. KeepacomplaintslogwhichwillbeavailableforinspectionbyNCCassessors.

4. Wewillkeepyouinformedeitherbyletterore-mail,whicheveryouprefer.

5. Forallcomplaintswewillprovideeitheraresponseand/orafinaldecisioninwriting. AnyfinaldecisionwillincludedetailsoftheNCCInformalDisputeResolutionServiceand theIndependentCaseExaminer(theExaminer)incaseyourequireindependentredress.

Please note that the Examiner will only consider complaints that have been first sent to, and considered by, the NCC Informal Dispute Resolution Service.

6. Ifyouarenotsatisfiedwithourfinaldecision,orifweexceedtheresponsetimescales (see3above),youshouldthenreferyourcomplainttotheNCCforinformaldispute resolution.IfthisfailstoresolveyourcomplaintoriftheNCCInformalDisputeResolution Serviceisnotabletohandleyourcomplaint,theNCCwillescalateyourcomplainttothe Examiner.Wewillco-operatefullywiththeExaminerduringaninvestigationandcomply withhisfinaldecisionwhichisbindingonusboth.Pleasenoteanadministrationfeeof£60 (includingVAT)willbechargedbytheNCCshouldyouwishtousetheExaminerservice. ThisfeeisrefundableonlyiftheExaminerfindsinyourfavour,subjecttohisdiscretion. There are no other charges to you for using the service.

7. Wewillliaise,atyourrequest,withanyoneactingformallyonyourbehalf(e.g.Trading Standards,CitizensAdviceBureau,ConsumerAdviceCentre,etc.).


Explanatory Notes, Copyright and Contact Information

n ThisCodeisnotintendedtobenefitthosewhouseMotorhomesaspartoftheir business activities.

n NoneofthetermscontainedinthisCodeshallaffectyourrightsundertherelevantconsumer legislation and regulations.

n ThroughouttheCode,referencetoonegendershallincludetheothergenderandreferenceto the singular shall include the plural.

n No part of this document may be reproduced in any form without the prior written permission oftheNCC.ThefullCodecanbeviewedonourwebsite.

Contact InformationThe NCC, CatherineHouse,VictoriaRoad,Aldershot,HampshireGU111SS

TelNo:01252318251FaxNo:01252322596

E-mail:[email protected]

Websites: www.thencc.org.uk or www.approveddealerships.co.uk

©2012NationalCaravanCouncilLimited


Appendix 1 - Definitions

ThefollowingtermsareusedthroughouttheCodeandaredefinedasfollows:

‘Advertising’ Anyactivitytopromoteorpubliciseus,ourservicesortheMotorhome (whetherinwritingorotherwise,includingelectronicmedia).

‘Assessor’ Anindependent,impartialandsuitablyexperienced/qualifiedperson, appointedbytheNCC,whoperformsassessmentsonourbusinessinorderto verifyourcompliancewiththisCode.

‘Associated Anyactivity,ancillarytothesaleofaMotorhome,whichweofferaconsumer,services’ including the sale of spare parts, accessories, tents, awnings and products from our shop, where applicable. This excludes products and services related to servicing, maintenance and repair activities conducted by our workshop, whicharecoveredbyaseparateCode.

‘Business’ Anon-goingtrade,professionoroccupationcarriedoutforthepurposeof gain or reward.

‘Code’ ThisConsumerCodeofPractice.

‘Commitment’ Apromise/expressassuranceonwhichexpectationistobebased.

‘Consumer’ Apersonwhoacquiresgoodsandservicesforhisownpersonalneeds.Includes anddescribestheowner/enduserofanyproductasdescribedintheCode,any personenquiringaboutpurchasinganeworusedproductandanyperson buyingservicesfromus(e.g.accessories).

‘Consumer Code’ ACodeofPracticethatpromotesandprotectstheinterestsofconsumersand establishes a benchmark for industry best practice.

‘Dealership’ RetailersofnewandusedMotorhomes.FornewMotorhomes,thedealershipis authorised by the relevant manufacturer.

‘Independent Anindependent,impartialandsuitablyexperienced/qualifiedperson,appointedCase Examiner bytheNCC,whoinvestigatesandmakesdecisionsonunresolvedcomplaints.(the Examiner)’

‘Manufacturer’ TheMotorhomemanufacturer(istakentoincludeanofficialimporter).

‘Member’ TheschemememberparticipatingintheNCCApprovedDealershipscheme.

‘Motorhome’ Theproductitself(alsosometimesknownasarecreationalvehicle-RV)

‘NCC’ MeansTheNationalCaravanCouncil.

‘NCC Approved’ AbadgethatidentifiesthatNCCmembers’productorconsumerservice standardsmeetsminimumrequirementsandstandards.

‘NCC Approved Dealership logo’ The logo shown on the front of this document.

continued...


Appendix 1 - Definitionscontinued...

‘NCC Approved Aschemethatdemonstratesthebusiness’scommitmenttoitscustomerstoscheme’ protect their interests, treat them fairly and honestly and maintain high standards.TheConsumerCodeisattheheartoftheschemeandestablishes abenchmarkforindustrybestpracticeandqualitycustomerservicewhichis then monitored and policed through the scheme.

‘NCC Informal AserviceoperatedbytheNCCaimedatdeliveringamutuallyagreeableDispute Resolution outcome to an unresolved complaint between us.Service’

‘Obligation’ Abindingpromiseorcontract.

‘Owner’ Theindividual(you)inpossessionoftheMotorhome.

‘Product’ AneworusedMotorhome.

‘Promise’ Anexpressassuranceonwhichexpectationistobebased.

‘Scheme’ TheNCCApprovedDealershipscheme.

‘Warranty’ Istakentoincludethemanufacturer’swarrantyandanyextensionoffered bythedealershiponanewMotorhome.Italsoincludesanywarrantyoffered by us on a used Motorhome.

‘We/our/us’ TheschemememberoftheNCCparticipatingintheNCCApproved Dealershipschemeandofferingasalesandaftersalesservice.

‘Working Days’ MeansMonday,Tuesday,Wednesday,ThursdayandFriday,excluding BankHolidays.

‘You/your’ The purchaser of the Motorhome or associated service.


Motorhome Sales Code of Practice - NCC Aproved …€¦ · Foreword from the Director General of...

Documents

Transcript of Motorhome Sales Code of Practice - NCC Aproved …€¦ · Foreword from the Director General of...