Motivating the BPO reps

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Exposed. A top secret to performance management. What Pokemon Go can teach about work place management?

Transcript of Motivating the BPO reps

Page 1: Motivating the BPO reps

Exposed. A top secret to performance management.

What Pokemon Go can teach about work place management?

Page 2: Motivating the BPO reps

Desire, not necessity, is the mother of invention.

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Rock to Hammer. • Rocks came to be used as hammers.

• Depending upon shape; size; toughness a particular rock made up to a good hammer.

• However, later it was felt that even the best rock has limitation as a hammer.

• Today there are around 500 hundred different types of hammer.

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We are talking about the desire to improve the

management of support roles.

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Like rock to hammer, performance management is also constantly evolving.

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One such a trend is of particular importance is

"Gamification".

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What Gamification does: is sparking a desire to do well & strong sense of engagement.

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I thought I would mention some of the game elements of Pokemon Go, that can be applied in workplace to

intrinsically motivate people.

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Collection is an innate human urge. We want to collect- stamps, certificate,

badges, Pokemon. What if we gives badges to support reps?

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There is a fear of being left behind in Pokemon Go. So people play.

Can't this be applied in work place?

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It emerges as a challenge to collect more

Pokemon.

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Using surprise element • Walking around with the Pokemon App and

waiting for a buzz indicating that there is Pokemon nearby.

• Surprise element can be used to create high performing habits.

• This tactic can absolutely be applied in work place environment.

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We do apply some of these elements on Enterprise

Gamification - which is applying some game elements & not games.

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The trend is around intrinsically motivating

people through Gamification.

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For walking you use Pokemon Go & for workplace

motivation talk to us.

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Sudip Samaddar.

[email protected] 9999061525.

www.ensembler.com