Most ProgressiveCommunications and Information

Management

Shaakunth KallemLCVP CIM - 2013

MEMBERSHIP

Membership

• AIESEC in Hyderabad 2012 had MiM as an individual portfolio where Q4 2012 had a TL IM

• AIESEC in Hyderabad CIM began the year 2013 without a membership

• CIM in AIESEC in Hyderabad has ended the year 2013 with a membership of 26.

• 10 of the CIM members have gone onto hold Executive Board positions in 2014.– This helped solve problems

regarding job roles faced in 2013

Operating Structure (as of Q4)

VP CIM

Director Exchange

TL CEM

Member

Member

Member

TL CIM

Comm Team

Member

Member

Member

Member

Member

Member

CIM Cell

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Member

Creative Team

Member

Member

Member

Job Roles

• CEM Team (Innovation)– Responsible for Engagement

of Stakeholders across All Sectors and helping regenerate NPS growth

• CIM Cell– A Team of CIM Responsible in

Q4 who dealt with Membership Training and KM primarily

• Creative Team– A Team mainly responsible

for content for various CIM Operations

TRAINING

IT Tools Training

– Podio – 3 + 11 Department Sessions

–MailChimp – 3 + 11 Department Sessions

–MyAIESEC.net – 4 + 11 Department Sessions

– Communication Principles – 2

Membership Training

– For Sales• Persuasion - 1• Writing Skills - 1

– Finance Essentials - 1– For Membership• Team Management - 1• ELD Programs – 4 + 11

Department Sessions

Membership Training

– Talent Management• Operational Training was given

for all Portfolios • Sops and process flows were

defined by CIM under the supervision of XDs, for this purpose.• 108 Sessions were delivered by

TM where content was developed by TM and CIM together

PROCESS OPTIMISATION

oGIP

• A custom EP booklet was created with several EP profiles compiled as a booklet.

• These booklets were sent along with specialised newsletters

• oGIP Newsletters: These newsletters consisted of – 6 EP profiles – Their attached resumes– Links to their Video of Purpose

(Shot and facilitated by CIM)– EP Booklet– Opportunity Booklet

oGIP EP Booklet

oGIP EP Booklet

oGIP TN Booklet

oGIP Newsletter

oGIP Growth

Raise Match Realisation Projections0

10

20

30

40

50

60

70

80

90

2012 2013

COMMUNICATION

iGCDP - Matching

• http://www.tinyurl.com/AIESECHYDICX• This wiki was created for the ICX

programs• They were used as support tools

for iGCDP in May, which were known for AIESEC in Hyderabad getting 101 matches that month,

• The wiki also consisted of all reception content which helped deliver quality exchanges at an NPS of 25 at 30%

iGCDP - Raising

• YouTube was used for showcasing iGCDP Projects in the Network.

• These helped contribute Rs.70,000/- and drove the first financially sustainable iGCDP Project of 2013

Alumni Relations

• Alumni Newsletters were sent to all recent Alumni.

• These helped us engage them and they were a part of both of our Local Congresses.

• Satish Shah – VP F 1994- helped deliver a session at August Lcong 2013

• Himanshu Charan – MCVP 2011, Ashwath Vyas – VP OGX 2009 and Vijay A. – VP DT 2009 were invited to December LCong.

CEM

• A Customer Experience Management Team was brought in to help rectify Quality Issues and to help engage various stakeholders

• oGCDP– 23 Raises in Q4– NPS in Q3 (sans CEM Team) – 38

with 36% response rate– NPS in Q4 (with CEM Team) – 49

with 43% response rate

• iGIP– 5 Re-Raises through CEM Team

in Q4 (of 28)

CEM

• Customers Engaged– AIESEC Network • Peer LCs• TN Managers (oGIP)• EP managers (iGCDP)• All EPs (NPS Engagement)

– External Stakeholders• Clients (iGIP)• Alumni• oGCDP Positives (and Parents)

Podio

• Podio was extensively used as a communication tool by Business Development

ELD CONTRIBUTION

ELD Contribution

• CIM looked to contribute 5% of all exchanges across 3 Programs in 2013

oGIP

oGCDP

iGCDP

0 50 100 150 200 250

Chart Title

Total Achieved Target

• Total CIM Contribution– 75 Projections

THANK YOU!!