Business Text MessagingText Messaging Solutions for Field Reps and Corporate Call Centers

Mobile Technologies Agency + Platform

Mosio is a mobile agency with a proprietary “text chat” platform, providing text messaging and mobile web solutions for companies.

© 2010 Mosio, Inc Interactive. Mobile. Engagement.

Introduction

We help our clients connect with customers, members and employees on-the-go, using their mobile presence as a competitive advantage to increase work efficiencies, engagement and loyalty, on and offline.

Internal Communications

Pharma Reps spend 4.4 hours (1.7 on cell phones) per week on “unnecessary communication.”

© 2010 Mosio, Inc Interactive. Mobile. Engagement.

Field Reps

Best Practices, LLC Study, 2007

Great for Reps, Great for Live Agents

Call center analyst firm ContactBabel reported that live-agent service calls average ~$12 per call, while SMS costs pennies per message.

SMS text messaging eases work of live agents and IVR systems for many simple service inquiries including order status, account questions, follow-ups, phone number and address look ups, etc, allowing live agents to spend time on dealing with more complex customer/rep inquiries.

© 2010 Mosio, Inc Interactive. Mobile. Engagement.

SMS vs. Voice

Text messaging communications can be automatically stored in a searchable archive which can be used for research, analysis and best practice decisions for future internal strategies.

© 2010 Mosio, Inc

Solution

Interactive. Mobile. Engagement.

Increased Communications Efficiencies

Text Messaging Cuts Support Costs for Field Operations

• Achieve rapid ROI by helping reps manage time more efficiently, streamline processes and help customers faster.

• SMS text messaging provides an easy-to-use mobile solution that doesn't require long wait times or interactive voice response systems.

• Reps can “set it and forget it” with questions, sending inquiries and then getting back to what is most important: their customer.

• An average of 32 words can be sent in a single text message (160 characters), giving reps plenty of space to ask detailed questions.

© 2010 Mosio, Inc

Benefits

Interactive. Mobile. Engagement.

Benefits Using Mosio’s Solution

Private, Secure, Efficient and Integrated Mobile Solutions

• Our two-way text messaging platform enables threaded conversations between rep and live agent when follow up is necessary.

• System can integrate with or run parallel to existing sales force automation or call center software.

• Integrates with email and mobile web for secure document retrieval.

• Collaborative features enable live agents to send specific questions to those better suited for assisting the rep.

• No new hardware or installation required. Mosio’s platform resides in the cloud, resulting in rapid deployment and manageable scalability.

"Mosio makes it easy.”- Krystal London, Mobile Industry Review

"Using Mosio has given us a new way to speak with our clients and consumers; one that is simple for them and effective for us!”

- Andrew Loos, Attack! Marketing

"Mosio's service opens up a whole new world for us, giving us an easy-to-use component, increasing student access to KU Info.”

- Curtis Marsh, KU Info Program Director

"Mosio has done something very smart.”- Greg Sterling, Local Mobile Search

"Mosio's Text a Librarian is a great solution for us!”- Emilie Smart, East Baton Rouge Parish Libraries

© 2010 Mosio, Inc

Buzz

Interactive. Mobile. Engagement.

Mosio : Mobile Software + Solutions

Web: www.mosio.com Mobi: www.mos.io Email: info@mosioproject.comPhone: 877.572.9953 Text: askmo to 66746

Mosio : Mobile Agency2565 3rd Street Suite #316San Francisco, CA 94107

© 2010 Mosio, Inc

Contact Info

Interactive. Mobile. Engagement.