MORTGAGE SERVICERS WEAR MANY HATS!! ---MBA s National Mortgage Servicing Conference and Expo 2012

8/3/2019 MORTGAGE SERVICERS WEAR MANY HATS!! ---MBA s National Mortgage Servicing Conference and Expo 2012

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What You Get When You Attend• Peer-to-Peer Servicer-Only Discussions

• Updates rom the OCC, FHFA and CFPB

• Economic Outlook

• Networking Opportunities

(including two lunches and two receptions)

• 2012 Election Analysis and Potential Industry Impacts

Registration SavingsGroup Registration Discounts: Need to register 10 or more people? Take advantage

o special discounted group pricing. See the group registration orm in this brochure

or go to www.mortgagebankers.org/servicing2012 to save.

Register by January 24, 2012 or early-bird savings.

Who Should AttendResidential mortgage loan servicers, including senior management, servicing managers,

department heads, deault managers, customer service managers, service providers,

attorneys and other servicing personnel.

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MBA’s National MortgageServicing Conference & Expo 2012



Tuesday, February 21

7:3 .m.7: p.m.

Conerence Registration

: p.m.3:3 p.m.

Servicer-Only Roundtable Discussion

An MBA Member Event (Invitation Only)

: p.m.7: p.m.Exhibit Hall Open

:3 p.m.6: p.m.

HUD / VA Subcommittee Meeting

6: p.m.7: p.m.

Welcome Reception in the Exhibit Hall

“Under the Boardwalk”

Wednesday, February 227:3 .m.5: p.m.


7:3 .m.8:3 .m.

Continental Breakast

8:3 .m. -:3 .m.

Opening General Session

The 2012 Political Landscape

and Industry Outlook rom Washington

Keynote: Paul Begala

Panel: Treasury, FHFA, CFPB, HUD

:3 .m.6: p.m.

Exhibit Hall Open

:3 .m.: .m.

Coee Break in the Exhibit Hall

: .m.:3 p.m.

C o N C u r r e N t S e S S i o N S

• Single Point o Contact: What’s Working?

What’s Not? Servicer Perspectives

• Understanding Perormance Management

and Industry Scorecards

• Loss Management

• Current Challenges in REO

Management and Disposition

:5 p.m.:3 p.m.

Luncheon in the Exhibit Hall

:3 p.m.3: p.m.


• Servicing Quality Oversight: A Look

into the Future o Servicing Oversight• Best Practices in Managing Short Sales

• Litigation Update: Addressing the

Challenges o HAMP and HAFA

• FHFA’s Servicer Compensation Proposals

3: p.m.3:5 p.m.

Rereshment Break in the Exhibit Hall

3:5 p.m.:5 p.m.

General SessionHUD, VA, Fannie Mae, Freddie Mac Forum

5: p.m.6: p.m.

Opening Reception in the Exhibit Hall

“South Beach Style”

Continues on next page

You’re Mobile and So Are We.d Mba’ n M g g S g C & e

Preliminary Agenda Subject to change



Thursday, February 23

7:3 .m.5: p.m.


8:5 .m.9:5 .m.

Continental Breakast

9:5 .m.:5 .m.

General SessionOutlook on the Mortgage Market

and the Economy

:3 .m.: p.m.

Exhibit Hall Open

:5 .m.: .m.

Coee Break in the Exhibit Hall

: .m.:3 p.m.


• Kicking the Boot Camps —

Gaining an Edge in Deault

Servicing Deensive Litigation

• Combating Fraud

• Property Preservation — Protecting

Neighborhoods One House at a Time

• Servicing Alignment Initiative —

Successes and Challenges with

Adopting these New Requirements

:3 p.m.:5 p.m.

Luncheon in the Exhibit Hall

:5 p.m.:5 p.m.


• Judicial Foreclosures in

Today’s Environment

• Borrower Communication

in a Post-SPOC World

• The New Normal: The Brave

New World o Vendor Management

•

Federal Bankruptcy Rules Update: NewRules, New Requirements, New Solutions

:5 p.m.3: p.m.

Rereshment Break in the Exhibit Hall

3: p.m.:3 p.m.


• Foreclosure Mediation and

Counseling Programs

• Managing and Protecting MSR Values

• Special Servicing —

Views rom the Trenches

• How Housing and Legislation Will Aect

Industry Loan Servicing Models in 2012

3:3 p.m.:3 p.m.

Loan Administration Committee Meeting

Friday, February 24

8:3 .m.:3 p.m.


8:3 .m.9: .m.

Coee Service

9: .m.- :3 p.m.

Deault Super Session

:3 p.m.

Conerence Concludes

Preliminary Agenda Continued



Tuesday, February 21: p.m. 3:3 p.m.

S-on rundab Dsussn: An MBA Mmb enBack by Popular Demand; Advance Sign-Up Required

Attention servicers o all sizes and specialties: Once again, we are oering a closed-door,

acilitated peer group roundtable or senior management o servicing institutions. MBA will

conduct a short survey on key topics prior to the roundtable and an agenda will be distributed.A senior servicing executive will lead the roundtable, in coordination with MBA sta.

This intimate discussion is an invaluable opportunity to hear how others in servicing are

dealing with the same issues that you are acing. All participants are encouraged to contribute

insights and ideas.

You must be a conerence registrant with a mortgage servicing institution and an

MBA member to attend this roundtable. Be sure to sign up or this session in advance

(ater registering or the conerence) by contacting [email protected].

General Sessions andSpecial Roundtable

Session TracksMba’s no Mogg Svcg Coc & expo pss m o co

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• Business Strategy and Operations

• Regulatory Reorm, Compliance and Agency Updates

•

Home Retention and Foreclosure Alternatives

• Foreclosure, Bankruptcy, REO and Other Deault Issues



Wednesday, February 228:3 .m. -:5 .m.

onn gna Sssnth pa landsa and indus ouk m Washnn

Wmn rmaksDebra W. Still, CMBChairman-Elect

Mortgage Bankers Association

Kn SakPaul BegalaPolitical Analyst or CNN

Industry Panel with the Ofce o the Comptroller o the Currency (OCC),

Federal Housing Finance Agency (FHFA) and Consumer Financial Protection Bureau (CFPB)

Kick o your conerence with our keynote speaker CNN Political Analyst Paul Begala. With

2012 being an election year, Begala analyzes the political playing eld and shares his predictions

or November. He is part o the CNN political team that won an Emmy or its coverage o the

2006 elections and a Peabody Award or its coverage o the 2008 presidential election. Begala

served as counselor to President Clinton in the White House, where he helped dene and

deend the Administration’s agenda, rom the State o the Union Address to the economic,

domestic and international issues the White House aces each day. Clinton has described

Begala as, “a wit dynamo rom Sugar Land, Texas… who brought energy, ocus and credibility to

our eorts.” Ater Begala speaks, stay to hear key sta rom the OCC, FHFA and CFPB discuss

recent industry developments and how they aect residential mortgage servicing.

Sponsored by

3:5 p.m.:5 p.m.

gna SssnHUD, vA, ann Ma, dd Ma um

As the industry works on solutions to the nation’s delinquency and oreclosure crisis you can’t

aord to miss this opportunity to hear representatives rom Fannie Mae Freddie Mac U S

General Sessions andSpecial Roundtable



Thursday, February 239:5 .m. :5 .m.

gna Sssnouk n h Ma Mak and h enm

onn rmaksMichael W. YoungChairman


SakJay Brinkmann, Ph.D.Chie Economist and Senior Vice

President, Research and Education


SakMike Fratantoni, Ph.D.Vice President, Research

and Education


MBA Chie Economist and Senior Vice President o Research and Education, Jay Brinkmann,Ph.D. and MBA Vice President o Research and Education, Mike Fratantoni, Ph.D. give an

in-depth breakdown o the real estate nance market, including current delinquency statistics,

trends and the 2012–2013 outlook or the economy. Attend this session to hear the latest

inormation that will directly impact your business and guide you on prudent ways to position

yoursel or success in the uture.

Friday, February 249: .m.:3 p.m.

Dau Su SssnJoin your colleagues at the Super Session or an energetic discussion on the latest issues in

deault servicing. This year some o the items being covered are Dodd-Frank, condominiums

(super liens), Reg. AB, SAFE Act, Federal Reserve rules, modeling behavior, modications,

investor-driven loss mitigation and other pertinent issues that will arise.



Wednesday, February 22: .m.:3 p.m.

BUSiNeSS StrAtegy AND operAtioNS

Sn pn cna: Wha’s Wkn?Wha’s N? S pssThis panel o experts explores the implementation o a single point o contact (SPOC)

and quality right party contact (QRPC) or borrower communications in the event o deault.

The panel o servicer experts discusses denitions and varying interpretations o SPOC,

with particular emphasis on current regulatory thinking, and share implementation war stories

and challenges. Special emphasis is placed on workow management solutions, technology

enhancements and position descriptions. Preliminary eedback rom borrowers is shared.

Finally, the panel will delve into SPOC adoption or servicers not under consent orders and

incorporation into industry servicing standards.

regUlAtory reorM, coMpliANce AND AgeNcy UpDAteSUndsandn pman Manamn and indus SadsThe agencies have made sweeping changes to how they measure servicer perormance by

instituting revised measurements, criteria and associated incentives and remedies that ocus on

raising the bar on servicer perormance. Join executives rom Freddie Mac and Fannie Mae to

gain an in-depth understanding o the Freddie Mac Servicing Success Program and the Fannie

Mae S.T.A.R. Program. Discussion ocuses on perormance measurement methodology, criteria,

alignment with the objectives o the joint-GSE Servicing Alignment Initiative and how current

trends may inuence the evolution o these programs in the uture. Hear how servicers have

adopted these perormance standards and are using them today to make improvements.

HoMe reteNtioN AND orecloSUre AlterNAtiveS

lss ManamnAttend this session to discuss issues around the losses that servicers are working to manage

in their daily activities. Exchange ideas on how to reduce and or eliminate losses. Hear ideas

rom your peers on how to manage your claims department and claims system and whether

outsourcing claims is the way to go. Topics to be discussed include unreimbursed FC and REO

expenses, advance management, claims management and others.

Concurrent Sessions



orecloSUre, BANKrUptcy, reo AND otHer DeAUlt iSSUeS

cun chans n reo Manamn and DssnForeclosure timerames continue to increase, and the mortgage industry is aced with

unprecedented challenges on the REO ront. Servicers and asset disposition companies

share the responsibility o ensuring neighborhood stability while strategically moving

assets. Hear expert panelists discuss REO trends, cost-efcient marketing strategies and

approaches to mitigating risk. Panelists also cover the latest on retail alternatives: auction;

bulk sale; rental; donation / public partnership (e.g. NCST / Habitat), including when and how

to think about each and consider the long-term impact o Protecting Tenants at Foreclosure.

Additional topics include: opening communications within deault, combating raud and how

to calculate the return on the repair dollar and its impact on communities.

:3 p.m.3: p.m.

regUlAtory reorM, coMpliANce AND AgeNcy UpDAteS

Sn Qua osh:A lk in h uu Sn oshWith all o the scrutiny around servicing quality, changes in government regulations,

GSA Servicing Alignment and the new GSE scorecarding process, is now the time to step up

quality control around loan servicing? This session looks at the market today, the issues o

quality loan servicing, quality borrower engagement, loss mitigation outreach, oreclosure

processing and documentation issues and the uture o third-party conrmation o servicingquality. The session brings together perspectives rom investors, servicers and third-party

review rms to explore this volatile topic and discuss expectations and best practices going

orward. Are you ready?


Bs pas n Manan Sh Sas2010 was the year o regulation and 2011 the year o execution. This panel takes a look

back at how the industry executed and how we can build upon that established oundation.

As servicers and service providers become more tenured at short sales, this panel exploreshow to use this knowledge to improve the process and discusses the ollowing questions:



Wednesday, February 22:3 p.m.3: p.m. (Co)


lan Uda: Addssn h chans HAMp and HAAFor the past three years, servicers have learned to comply with government programs,

including the Home Aordable Renance Program (HAMP) and Home Aordable

Foreclosure Alternatives (HAFA) program. New programs meant to provide additional help or

homeowners are now being challenged. With some orethought to compliance, a servicer can

navigate and avoid litigation in all areas o servicing. Panelists highlight the latest inormation on

ederal law claims, including HAMP and HAFA litigation, OCC Consent Order, CFPB challenges

to loss mitigation, Fair Debt Collections Practices Act (FDCPA), Equal Credit Opportunities

Act (ECOA) and litigation in connection with the oreclosure process. Get updated on state law

claims (including States Attorneys General Settlement with Servicers), claims against servicers

and claims against borrowers.


HA’s S cmnsan psaFHFA and HUD presented several alternatives to the single-amily mortgage servicing

pay model in January o 2011. Join our panel or a detailed exploration o ee-or-service,

including approaches to a reserve account structure. Discuss the pros and cons o the servicer

compensation proposals with the panelists and your peers and learn the potential impacts o

proposed structures on the servicing industry.

Concurrent Sessions



Thursday, February 23: .m.:3 p.m.


Kkn h B cams — gann an edn Dau Sn Dns lanFor years plainti’s attorneys have conducted weekend-long seminars styled as “Boot Camps,”

designed to provide tips and orm pleadings to attorneys intent upon delaying the oreclosure

process and seeking unwarranted monetary damages. This results in excess costs and delays to

the servicers, which eventually has a negative impact on the industry as a whole. The servicing

industry has been slow to react to this organized attack. This panel, consisting o attorneys

rom coast-to-coast, serves as a mini-boot camp or managers, in-house counsel and outside

law rms to discuss the latest trends and strategies used successully across the country.


cmban audAs the industry continues to weave its way through the inventory o deaulted loans, the

opportunity or raud continues to escalate. Whether it is raud related to the loss mitigation

process, oreclosure and / or REO, valuation o property plays a major role in all o these areas.

Attend this session to discuss methods or identiying raud, improving quality control and

mitigating against raud throughout the deault continuum.


p psan — pn Nhbhds on Hus a a tm

With increasing oreclosure timerames as a result o our economic crisis coupledwith documentation delays, moratoriums and ser vicer restraint, the mortgage industry

is aced with the critical responsibility o ensuring properties are maintained.

Mortgage servicers , ield service providers and municipalities share the responsibility

o ensuring compliance despite the increasing risk o litigation and regulatory oversight.

Hear rom expert panelists, including servicers, government representatives and property

preservation companies, on how they navigate these obstacles to reduce neighborhood

blight and protect home values. By working collaboratively with municipalities and business

partners, the session asserts a united ront to discuss national strategies and evaluate best

practices or resolving these time-sensitive industry issues.



Thursday, February 23: .m.:3 p.m. (Co)


Sn Anmn ina — Susss and chanswh Adn hs Nw rqumnsConsistent with the Servicing Alignment Initiative (SAI), the GSEs have made wide-ranging

changes to servicing requirements designed to enhance and expedite borrower contact and

resolution and align key deault management requirements, including oreclosure timelines.

This panel o servicers discusses how they have adopted these changes or borrower contact,

delinquency management and oreclosure timelines. Hear about their areas o ocus, including

achieving greater consistency and efciency in servicing operations, expediting completion o

workout options and reducing the number o mortgages that ultimately result in oreclosure.

:5 p.m.:5 p.m.


Juda sus n tda’s ennmnThe events and trends o the past ew years have aected the various stages o the mortgage

deault process, particularly when dealing with a jurisdiction that ollows a judicial oreclosure

process. Judicial scrutiny, standing, mediation / loss mitigation and increased litigation all

have aected the procession o judicial oreclosures and the day-to-day processes o all

involved in the mortgage deault industry. Join our expert panelists as they discuss the most

important challenges and issues the industry is currently dealing with in judicial oreclosure

jurisdictions and what may be on the horizon.


Bw cmmunan n a ps-Spoc WdA major aspect o regulatory and policy ocus in 2011 has been on communication

with borrowers. With the ocus on customer-centric communication, what are servicers doing

right now to make sure they can manage the requirements in a cost eective and reliable way?

This session ocuses on how companies have created an approach and applied tools to address

the need to communicate with borrowers in a consistent and auditable way.

Concurrent Sessions




th Nw Nma: th Ba Nw Wd vnd ManamnWith consent orders in place, OCC directives issued and attorneys general settlements

about to be imposed, the world o servicing as we’ve known it has changed drastically and

will continue to do so going orward. In particular, vendor management and compliance

assurance has become one o the most critical aspects or all acets o the industry. Join a

panel o industry peers rom across the industry as they discuss trends and best-in-class

practices, which will acilitate compliance, streamline interactions and provide valuable

support or successul strategies, processes and procedures.


da Banku rus Uda:

Nw rus, Nw rqumns, Nw SunsNew Federal Bankruptcy Rules go into eect across the nation on December 1, 2011.

There will be resulting changes and challenges to point o contact, reporting requirements

or charges and ees assessed on loans in bankruptcy and new discharge procedures. A ew

cases should begin to paint a clearer picture o how such matters will be viewed rom the

bench. This session addresses the continued ocus on loss mitigation and loan modications

in bankruptcy cases, as well as an update on other important aspects o the bankruptcy

process such as standing and MERS.

3: p.m.:3 p.m.


su Mdan and cunsn pamsJoin our panel o mediation process experts as they guide you through in-person and telephone

mediation. Panelists share what works, how to measure success and why it is important or

lenders and counsel to be prepared or mediation. Additionally, participants hear about how

Fannie Mae initiatives are progressing and cases where mediation may not be the best option



Thursday, February 233: p.m.:3 p.m. (Co)


Manan and pn MSr vausServicers — whether new or existing — need to have a solid understanding o the accounting

and nancial management tools used in the business. This session provides an overview

rom technical experts regarding strategies and techniques or valuing and hedging mortgage

servicing rights (MSRs). The ollowing questions are discussed: What risks need to be managed,

and what are the costs o doing so? How does loan type inuence servicing value? What

services and sotware tools are available to assist servicers in valuing their servicing rights?

Special attention will be given to valuing MSRs in distressed portolios, as well as potential

changes in servicer compensation and eects on MSRs.


Sa Sn — vws m h tnhsSome prime servicers have decided to outsource their delinquent servicing to sub-servicers

with high-touch capabilities in an eort to improve results. This panel provides viewpoints

rom both primary and special servicers. The session explores key issues, including how to

select a special sub-servicer, design the transition process, design joint work processes

(such as loan modication approvals) and implement oversight. Panelists also discuss the

challenges aced by special servicers who take over delinquent servicing portolios through

acquisition or sub-servicing, including how they manage the increasing regulatory requirements

and ways they prevent administrative problems and create seamless customer support.

Finally, this session looks at ways loss mitigation strategies may dier between primary andspecial servicers.


Hw Husn and lsan W Afindus lan Sn Mds n This panel o industry, regulatory and legislative experts examines how the current state o U.S.

housing along with state and ederal legislation will aect all mortgage loan servicing models in

2012 and beyond.

Concurrent Sessions



Friday, February 249: .m.:3 p.m.

Dau Su Sssn

Join your colleagues at the Super Session or an energetic discussion on the latest issues in

deault servicing. This year some o the items being covered are Dodd-Frank, condominiums

(super liens), Reg. AB, SAFE Act, Federal Reserve rules, modeling behavior, modications,

investor-driven loss mitigation and other pertinent issues that will arise.



Diamond

Platinum

Gold

Silver

MBA Thanks Our Sponsors



Allcounty Legal Support

America’s Inomart, Inc.

American Legal & Financial Network (ALFN)

American Modern Insurance Group

AMS Servicing, LLC

Asset Management Specialists Inc.

Asset Valuation & Marketing

Assurant Specialty Property

CampusMBACBCInnovis

Cityside Management Corporation

Claims Recovery Financial Services (CRFS)

Clear Capital

CSC

DataVeriy, Inc.

Dimont & Associates

DRI Management Systems, Inc.

Dyck-O’Neal, Inc.EMason, Inc.

eMortgage Logic, LLC

Equator, LLC

FEI, LLC

FICS

Field Asset Services, Inc.

Firey Legal Inc.

Firm Solutions, LLC

First AmericanFive Brothers

Gissen and Zawyer Process Service, Inc.

Goodman Dean, Inc

Harland Financial Solutions

Hudson Cook, LLP / CounselorLibrary

Integrated Asset Services, LLC

Keystone Asset Management, Inc

LCS Receivables Management, LLC

Lender Processing Services, Inc.LOGS Network


Mortgage Cadence, LLC

Mortgage Contracting Services, LLC

Mortgage Lender Services, Inc.

MSI

Mymotioncalendar.com

National Field Representatives Inc.

Nationwide Title Clearing

NCP Solutions, LLCNectar Projects Inc.

NVMS

Overture Financial Solutions

Priority Field Service Inc.

Pro Teck Valuation Services

Proctor Financial, Inc.

ProVest, LLC

Quality Claims Management Corporation

Rekon TechnologiesReliance Field Services

REO Allegiance Inc.

Reverse Mortgage Solutions, Inc.

Saeguard Properties

ServiceLink, FNF’s National Lender Platorm

SourceMedia

Stewart Lender Services

Superior Home Services, Inc.

T.D. Service CompanyTenA Companies, Inc.

The IL Group

The Law Ofces o John D. Clunk Co., LPA

The National Firm, LLC

Trustee Corps

USFN

Venture Encoding Service, LTD

VPS

Walz GroupWestern Union Global Business Payments

Exhibitors As of 11/7/2011



ExhibitsVisit www.mortgagebankers.org/servicing2012 or MBA’s National Mortgage Servicing

Conerence & Expo 2012 exhibit opportunities and Exhibitor Prospectus. For more

inormation call (202) 557-2791 or email [email protected].

AdvertisingAdvertise in MBA NewsLink and Mortgage Banking® magazine to promote your company

beore, during and ater MBA’s National Mortgage Servicing Conerence & Expo 2012.

For print advertising opportunities, call (203) 834-8832 or send an email to advertising@

mortgagebankers.org to get premium placement and learn more about additional

opportunities.

SponsorshipsSponsorship o MBA’s National Mortgage Servicing Conerence & Expo 2012 is a highlyvisible, cost-eective way to reach managers in servicing, deault, customer service, escrow

and reporting, as well as oreclosure and bankruptcy attorneys, consultants and many other

mortgage proessionals. The various levels o conerence sponsorship represent excellent

opportunities to tailor a visibility program that meets your specic marketing needs, while

positioning your company as a leader in the industry. Take advantage o this chance to deliver

your company’s message to nearly 2,000 attendees beore, during and ater the conerence.

For more inormation call (202) 557-2790 or email [email protected].

Afliate SpaceFor more inormation call (202) 557-2773 or email [email protected].

Extend Your Reach



reGiStrAtioN iNForMAtioN

Conerence Registrant Inormation

You can register or the convention as well as make hotelreservations through our secured web store. Simplyvisit www.mortgagebankers.org and click Conerences& Events. You may reserve hotel accommodations onlyater you have registered and paid or MBA’s NationalMortgage Servicing Conerence & Expo 2012.

Note: Registrant badges can only be picked up by the

registered individual unless prior arrangements have

been made.

SubstitutionsSend requests in writing to the attention o “RegistrationSubstitutions” and include a $50 processing ee. See “FiveEasy Ways to Register” or contact inormation. To guaranteethat your name will appear on the nal registration list, yoursubstitution request must be received on or beore January24, 2012. Ater January 24, all substitutions must be doneon site.

Cancellations and Reunds• Cancellations received on or beore January 24:

Full reund minus $50 processing ee

• Cancellations received January 25–February 14: 50 percent penalty applied to all registrationcancellations

• February 14: No reunds made ater this date

Send substitution and cancellation requests by ax, mail,express mail or email (see inormation in “Five Easy Waysto Register”).

Special Group Discount Cancellations and Reunds PolicyI any person who has registered as part o the specialgroup discounted rates cancels their registration, thestandard Cancellations and Reunds policy will apply.In addition, the group discounted rates will be adjustedi applicable.

For More Inormation

Speaking OpportunitiesNorm Edwards, (202) 557-2793

trAVeL iNForMAtioN

Please contact Travel Incorporated, MBA’s ofcial travel

agency, to take advantage o special discounts on airare ancar rentals. Reservations will include 5–10 percent savingsdepending on the destination and meeting. To contact TravIncorporated, call (800) 524-3002. You may also contact ouofcial air carriers and car rental agencies directly. For moreinormation on participating carriers and discount codes, visthe convention web site at http://events.mortgagebankersorg/servicing2012/travel/.

Airare DiscountsPlease ask your travel or airline agent to use MBA’s airlincode when making your MBA travel arrangements. Usinthe appropriate meeting code will ensure discount savin

or you and help MBA track its airline volume. Please reto your conerence registration conrmation letter orairline codes and applicability.

Car Rental DiscountsMBA members can obtain discounts by contactingthe car rental agency directly and providing theidentication number.

Avis: www.avis.com; (800) 831-8000;Avis Worldwide Discount number – A369400

Budget: www.budget.com; (800) 527-0700; T495200

Hertz: www.hertz.com; (800) 654-2200; ID# 316138

Hotel AccommodationsThe cuto date or discounted hotel rates is January25, 2012. This does not ensure availability o rooms. Irooms are available until January 25, you will receive thdiscounted hotel rate. Ater January 25, reservations araccepted on a space available basis only, and you may bcharged the regular hotel rate. In order to receive MBA’sspecial negotiated room rate, contact the hotel directlyand state that you will be attending MBA’s NationalMortgage Servicing Conerence & Expo 2011.

Orlando World Center Marriott

Hotel & Convention Center8701 World Center DriveOrlando FL 32821

REGISTRATION AND TRAVEL INFORMATION

Online (Credit card)

http://store.mortgagebankers.org

Fax (Credit card)

(202) 289-0671

Scan and Email (Credit card)

[email protected]

Phone (800) 793-6222, select option 3

Monday–Friday, 9:00 a.m.–5:00 p.m. ET

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Mail† Payable to: Mortgage Bankers Association

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Express Mail†

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Mail to: Citi

1 RXR PlazaLockbox Lower Level, WLBX #10448

Attn: J Brady / N Richards

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(800) 793-6222 (select option 3)† Use Express Mail for overnight deliveries to meet registration cutoff dates when applicable.

Express Mail only ensures postmark date for registration fees. Please allow 3–5 work ing days

for processing and confirmations.

eASy wAyS to reGiSter



MBA REGISTRATION FORM ATTN: MBA Meetings

MBA’s National Mortgage Servicing Conerence & Expo 2012

February 21–24, 2012 Orlando World Center Marriott Hotel & Convention Center

Please check the appropriate category:

Registrations received with payment by January 24, 2012: Registrations received with payment after January 24, 2012:

□ MBA Member:* $1,015 □ Nonmember: $1,970 □ MBA Member:* $1,205 □ Nonmember: $2,170

Registrations received with payment between February 21–24, 2012:

□ MBA Member:* $1,205 □ Nonmember: $2,170

reGiStrANt iNForMAtioN

Please list this inormation as you wish it to appear on your badge and on the registration list.Please type or print. Photocopy orm or additional registrants.

M. / Ms. Fs nm Mi ls nm nckm

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Comp nm

Comp ass

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* Subject to membership verication.

** To identiy your Customer ID Number, please see the printed number

located next to your name on the mail panel or call (800) 793-6222, select option 3. Not required to register.

□ I you have special needs addressed by the Americans with Disabilities Act, please check here and attach

a statement regarding your particular needs.

PAyMeNt iNForMAtioN

□ Payment Enclosed (Check Payable to: Mortgage Bankers Association)

Bill my: □ VISA □ MasterCard □ American Express □ Discover

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MBA GROUP REGISTRATION FORM ATTN: MBA Meetings

MBA’s National Mortgage Servicing Conerence & Expo 2012

February 21–24, 2012 Orlando World Center Marriott Hotel & Convention Center

Please check the appropriate category:

Early registration received with payment by Jan. 24, 2012: Regular registration received with payment after Jan. 24, 2012: □ 10–20 Registrations $975 per member □ 10–20 Registrations $1,165 per member □ 21+ Registrations $930 per member □ 21+ Registrations $1,120 per member

Need to register 21 or more? Contact MBA Registrations at [email protected]. Group discount pricing available

to MBA members only.* Reservations are accepted via ax only, (202) 289-0671, and all registrations must be submitted at the

same time. Please photocopy this orm and provide a separate registration orm or each member o your group.

reGiStrANt iNForMAtioN

Please list this inormation as you wish it to appear on your badge and on the registration list.

Please type or print. Photocopy orm or additional registrants.

M. / Ms. Fs nm Mi ls nm nckm

t Csom id nm**

Comp nm

Comp ass

C S Zp bsss Pho nm

bsss Fx nm em ass (ps pov o cv cofmos v em)

Pvos empo empo lss h two ys

* Subject to membership verication.

** To identiy your Customer ID Number, please see the printed number

located next to your name on the mail panel or call (800) 793-6222, select option 3. Not required to register.

□ I you have special needs addressed by the Americans with Disabilities Act, please check here and attacha statement regarding your particular needs.

PAyMeNt iNForMAtioN

□ Payment Enclosed (Check Payable to: Mortgage Bankers Association)

Bill my: □ VISA □ MasterCard □ American Express □ Discover

C C acco# expo d

amo o Chg



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p o

b e r g

o M b a

M o r t g g S r v i c i g

M m r ? l r m o r

m r s h i p .

P R E S O R T S T A N d A R d

U S P O S T A G E

P A I D

W A S H I N G T O N d C

P e r m i t N o .

3 1 9 9



Exhibit Hours

Tuesday,February 214:00 p.m.-7:00 p.m.

Wednesday,February 2210:30 a.m.-6:00 p.m.

Thursday,February 2310:30 a.m.-4:00 p.m. Booth Prices

FloorplanDownload Application

Online Application

or Select by Products & Services

Company Booth Products & Serv ices

A2Z Field Services 112 Field Inspection/Property Preservation

ABC Legal Services 515 Default Services

ACS, A Xerox Company 304 Other

ADFITECH, Inc. 1304 Quality Assurance/Contract Services

All Risks, LTD 821 Asset Management, Insurance Products

Allcounty Legal Support

Inc/Alstate Process Service, Inc.

608 Due Diligence, Document Services, Foreclosure/Reconveyance Services

America's Infomart, Inc. 417 Field Inspection/Property Preservation, Appraisal Systems/Services, Asset Management, Real

Estate Information Services, Default Services, Foreclosure/Reconveyance Services

American Legal & FinancialNetwork (ALFN) 500 Attorneys, Associations, Default Services, Foreclosure/Reconveyance Services,Education/Training

American Modern Insurance

Group

412 Insurance Products

AMS Servicing, LLC 408 Asset Management, Outsource Specialists, Default Services

Asset Management Specialists

Inc.

815 Other

Asset Valuation & Marketing 116 Due Diligence, Portfolio Analysis/Valuation/Hedging, Automated Property Valuations

Enter Company Name or Booth Number Search or Select by Products & Services Filter Reset All

http://events.mortgagebankers.org/Servicing2012/exhibitprices


http://www.mortgagebankers.org/files/conferences/pdf/M2122054_exhibitorprospectus.pdf

http://events.mortgagebankers.org/Servicing2012/exhibitors/for_exhibitors/default.aspx

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http://events.mortgagebankers.org/servicing2012/exhibitors/default.aspx#INFO
































http://events.mortgagebankers.org/servicing2012/expocad/

http://events.mortgagebankers.org/servicing2012/servicing12/images/img/M2122054_floorplan.pdf







Assurant Specialty Property 300 Field Inspection/Property Preservation, Asset Management

Auction.com 1017 Asset Management, Other, Default Services, Foreclosure/Reconveyance Services, Title

Insurance/Services

Aurora Bank FSB 1200 Other

BestAssets 605 Field Inspection/Property Preservation, Asset Management, Outsource Specialists, Default

Services

CBCInnovis 1011 Fraud Detection Services, Tax Return Verification Services, Credit Reporting/Scoring Products

Automated Property Valuations, Flood Information/Determination/Certification Services

Cityside Management

Corporation

415 Field Inspection/Property Preservation, Asset Management

Claims Recovery Financial

Services (CRFS)

817 Due Diligence, Default Services, Consultants, Education/Training

Clear Capital 1001 Risk Management Data/Services/Systems, Due Diligence, Appraisal Systems/Services, Portfol

Analysis/Valuation/Hedging, Automated Property Valuations

Code Violation Services, Inc. 520 Risk Management Data/Services/Systems, Due Diligence, Real Estate Information Services

Consulting Plus, Inc. Document Management/Workflow Systems, Mortgage Technology Products/Services,

Underwriting Systems/Services, Web Site Designers, Internet Services/Technology Products

CoreLogic 200 Mortgage Technology Products/Services, Real Estate Information Services, Default Services

CSC 410 Document Management/Workflow Systems, Due Diligence, Mortgage Technology

Products/Services, Financial Programs, Internet Services/Technology Products

CT Lien Solutions 203 Banking Services, Due Diligence, Electronic Document Delivery, Document Tracking/E-

Recording, eMortgage Solution Providers, Document Services

Default Attorney Group 1012 Attorneys, Education/Training

Digital Risk, LLC 419 Risk Management Data/Services/Systems, Due Diligence, Fraud Detection Services, Default

Services, Quality Assurance/Contract Services

Dimont & Associates 911 Other, Default Services

DRI Management Systems, Inc. 403 Business Forms/Automated Solutions, Internet Services/Technology Products

Dyck-O'Neal, Inc. 507 Subservicers, Default Services

ELM Services, LLC 513 Document Management/Workflow Systems, Due Diligence, eMortgage Solution Providers,

Consultants, Flood Information/Determination/Certification Services

eMason, Inc. 1008 Other

eMortgage Logic, LLC 1013 Due Diligence, Portfolio Analysis/Valuation/Hedging, Automated Property Valuations

Epiq Systems, Inc. 101 Other

Equator, LLC 701 Other



















































Exhibit Hours





Online Application



FEI, LLC 913 Field Inspection/Property Preservation, Default Services

FICS 909 Mortgage Technology Products/Services

Field Asset Services, Inc. 707 Other

Firefly Legal Inc. 702 Default Services

Firm Solutions, LLC 113 Other

First American Mortgage

Services

609 Asset Management, Default Services, Foreclosure/Reconveyance Services, Title

Insurance/Services

First Valuation 205 Risk Management Data/Services/Systems, Due Diligence, Appraisal Systems/Services, Other

Fiserv 519 Mortgage Technology Products/Services, Electronic Document Delivery, Default Services

Five Brothers 213 Document Management/Workflow Systems, Field Inspection/Property Preservation, Asset

Management Systems, Default Services, Foreclosure/Reconveyance Services, Automated

Property Valuations

FNC, Inc. 1202 Mortgage Technology Products/Services, Appraisal Systems/Services, Electronic Document

Delivery, Fraud Detection Services

Freddie Mac 409 Other

FSSI 1110 Document Management/Workflow Systems, Electronic Document Delivery, Document Services

Outsource Specialists, Internet Services/Technology Products









http://events.mortgagebankers.org/servicing2012/exhibitors/Default.aspx#INFO







































GCC Servicing Systems 209 Mortgage Technology Products/Services, Internet Services/Technology Products

Gissen and Zawyer Process

Service, Inc.

812 Default Services

Goodman Dean, Inc 902 Appraisal Systems/Services, Asset Management, Default Services

Harland Financial Solutions 806 Risk Management Data/Services/Systems, Mortgage Technology Products/Services, Electronic

Document Delivery, eMortgage Solution Providers, Other

Home Depot U.S.A., Inc. 310 Other

HousingWire 308 Publishers

Hudson Cook,

LLP/CounselorLibrary

1108 Attorneys, Publishers

iGATE Patni 1204 Document Management/Workflow Systems, Mortgage Technology Products/Services,

Integration Services, eMortgage Solution Providers, Outsource Specialists

iMortgage Services 1306 Due Diligence, Appraisal Systems/Services, Asset Management, Fraud Detection Services, Tit

Insurance/Services

Integrated Asset Services, LLC 307 Due Diligence, Asset Management, Portfolio Analysis/Valuation/Hedging, Default Services,

Automated Property Valuations

Interthinx 618 Risk Management Data/Services/Systems, Fraud Detection Services, Quality

Assurance/Contract Services

Keystone Asset Management,

Inc

907 Asset Management, Other, Outsource Specialists, Default Services

LCS Receivables Management,

LLC

405 Other

Lender Processing Services, Inc. 901 Mortgage Technology Products/Services, Default Services, Consultants

LERETA, LLC 511 Other

Lincoln Appraisal & Settlement

Services

920 Appraisal Systems/Services, Title Insurance/Services

LOGS Network 713 Attorneys, Default Services, Title Insurance/Services

M & M Mortgage Services, Inc. 900 Other

Matt Martin Real Estate

Management, LLC

516 Asset Management

McCalla Raymer, LLC 711 Attorneys, Foreclosure/Reconveyance Services

Miken Construction 1308 Field Inspection/Property Preservation, Other

Miniter Group 1112 Mortgage Technology Products/Services, Insurance Products, Mortgage Bankers, Mortgage

Brokers, Outsource Specialists

























































Morningstar, Inc 1314 Due Diligence, Mortgage Technology Products/Services, Real Estate Information Services,

Portfolio Analysis/Valuation/Hedging, Rating Agencies





Exhibit Hours





Online Application



Mortgage Cadence, LLC 805 Document Management/Workflow Systems, Mortgage Technology Products/Services,

Information Security Technology/Services, Document Services, Default Services

Mortgage Contracting Services,

LLC

601 Field Inspection/Property Preservation

Mortgage Lender Services, Inc. 312 Default Services, Foreclosure/Reconveyance Services

MSI 700 Field Inspection/Property Preservation

Mymotioncalendar.com 1102 Strategic Staffing, Attorneys, Outsource Specialists, Internet Services/Technology Products

National Creditors Connection,

Inc.

1318 Field Inspection/Property Preservation, Other, Outsource Specialists

National Field Representatives

Inc.

406 Field Inspection/Property Preservation

Nations Title Agency 816 Other

Nationwide Title Clearing 1006 Mortgage Technology Products/Services, Secondary Market Systems/Services, Electronic

Document Delivery, Other, Document Services, Outsource Specialists, Assignments,

Release/Assignment Services

NCP Solutions, LLC 509 Electronic Document Delivery, Document Services, Outsource Specialists

Nectar Projects Inc. 401 Trustees, Default Services, Foreclosure/Reconveyance Services


















































NVMS 1104 Field Inspection/Property Preservation

Orion Financial Group, Inc. 620 Document Services, Outsource Specialists, Assignments, Automated Property Valuations, Floo

Information/Determination/Certification Services

Overture Financial Solutions 612 Risk Management Data/Services/Systems, Mortgage Technology Products/Services,

Underwriting Systems/Services, Internet Services/Technology Products

PFS, Inc. 614 Field Inspection/Property Preservation, Other

Priority Field Services Inc. 814 Field Inspection/Property Preservation

Pro Teck Valuation Services 1322 Risk Management Data/Services/Systems, Due Diligence, Appraisal Systems/Services, Real

Estate Information Services, Portfolio Analysis/Valuation/Hedging

Proctor Financial, Inc. 704 Mortgage Technology Products/Services, Insurance Products, Outsource Specialists

Prommis Solutions, LLC 309 Default Services, Foreclosure/Reconveyance Services

ProVest, LLC 1100 Default Services

QBE FIRST 301 Realty Tax Services, Insurance Products

Quality Claims Management

Corporation

917 Other, Default Services

Quality Mortgage Services, LLC 1206 Due Diligence, Quality Assurance/Contract Services

RCS Recovery Services, LLC 311 Other

Real Integrated Technology, LLC 306 Due Diligence, Mortgage Technology Products/Services, Internet Services/Technology

Products, Consultants

Real Time Resolutions, Inc. 915 Deficiency Recovery, Other, Subservicers, Outsource Specialists, PortfolioAnalysis/Valuation/Hedging

Rekon Technologies 714 Document Management/Workflow Systems, Secondary Market Systems/Services, Assignment

Foreclosure/Reconveyance Services, Release/Assignment Services

Reliance Field Services 206 Field Inspection/Property Preservation, Default Services, Foreclosure/Reconveyance Services

REO Allegiance Inc. 914 Other

REOMAC 110 Associations

Reverse Mortgage Solutions, Inc. 1320 Asset Management, Mortgage Bankers, Subservicers, Default Services, Consultants

Richmond Monroe Group, Inc. 125 Document Management/Workflow Systems, Document Services, Outsource Specialists,

Assignments, Release/Assignment Services

Safeguard Properties 801 Field Inspection/Property Preservation, Default Services, Foreclosure/Reconveyance Services

Sapiens Americas Corp Risk Management Data/Services/Systems, Mortgage Technology Products/Services, Business

Forms/Automated Solutions, eMortgage Solution Providers

ServiceLink, FNF's National

Lender Platform

501 Appraisal Systems/Services, Asset Management, Integrated Closing Services, Default Services

Title Insurance/Services

















































Exhibit Hours





Online Application



SourceMedia 610 Other

Spectrum Field Services Inc 1010 Field Inspection/Property Preservation, Asset Management

Sperlonga Data & Analytics 518 Risk Management Data/Services/Systems, Due Diligence, Mortgage TechnologyProducts/Services

Stewart Lender Services 809 Asset Management, Integrated Closing Services, Default Services, Title Insurance/Services

Superior Home Services, Inc. 606 Other

T.D. Service Company 904 Trustees, Document Management/Workflow Systems, Default Services,

Foreclosure/Reconveyance Services, Release/Assignment Services

TenA Companies, Inc. 1316 Outsource Specialists, Quality Assurance/Contract Services

The IL Group 615 Insurance Products, Flood Information/Determination/Certification Services

The Law Offices of John D.

Clunk Co., LPA

313 Mortgage Technology Products/Services, Foreclosure/Reconveyance Services, Title

Insurance/Services

The National Firm, LLC 919 Attorneys, Education/Training

Trustee Corps 514 Other

Urban Lending Solutions 1014 Underwriting Systems/Services, Integrated Closing Services, Outsource Specialists, Title

Insurance/Services, Automated Property Valuations















































USFN 1003 Trustees, Attorneys, Publishers, Education/Training

Venture Encoding Service, LTD 1009 Electronic Document Delivery, Other

VPS 210 Field Inspection/Property Preservation, Asset Management, Other

Walz Group 1312 Other

Western Union Global Business

Payments

201 Other

Wetzel Trott 617 Underwriting Systems/Services, Fraud Detection Services, Outsource Specialists, Quality

Assurance/Contract Services

Wilson & Associates, P.L.L.C. 810 Other

Wolters Kluwer Financial

Services

1310 Document Management/Workflow Systems, Mortgage Technology Products/Services

Xactware Solutions, Inc. 114 Internet Services/Technology Products

Zackin Publications 621 Publishers



























ompany: Allcounty Legal Support Inc/Alstate Process Service, Inc.

Booth: 608

Products &

Services:

Due Diligence, Document Services, Foreclosure/Reconveyance Services

Address: 60 Burt Dr Ste 2

Deer Park, NY 11729-5781

Phone: (631) 667-1800

Fax: (631) 667-0302

Websi te URL: http://www.AlstateProcessService.co

Allcounty and Alstate have provided top quality comprehensive attorney services to lenders and law firms specializing in foreclosure and

eviction.

http://www.alstateprocessservice.co/

http://www.alstateprocessservice.co/



C om pany : Default Attorney Group

B o o t h : 1012

P r o d u c t s

&

S er v i c es :

Attorneys, Education/Training

A ddr es s : 11895 Purcell Rd

Lovettsville, VA 20180-1821

P hone: (703) 282-2941

F ax :

Webs i t e

URL:

http://www.defaultattorneygroup.com

DAG is a consortium of creditors' rights law firms from across the U.S. with

representation in 25 states. DAG's Default Symposium Program brings high

quality, customized default and REO training to your back yard in convenient

locations near you

http://www.defaultattorneygroup.com/

http://www.defaultattorneygroup.com/



Company: LOGS Network

Booth: 713

Products &

Services:

Attorneys, Default Services, Title Insurance/Services

Address: 2121 Waukegan Rd Ste 300

Bannockburn, IL 60015-1831

Phone: (847) 770-4141

Fax: (847) 879-4847

Websi te URL:



Company: Orion Financial Group, Inc.

Booth: 620

Products &

Services:

Document Services, Outsource Specialists, Assignments, Automated Property Valuations, Flood

Information/Determination/Certification Services

Address: 2860 Exchange Blvd Ste 100

Southlake, TX 76092-9151

Phone: (817) 424-1175

Fax: (817) 424-1172

Websi te URL: http://www.orionfgi.com

Orion Financial Group, Inc. is the industry partner for assignments, title chain clean-up, lien releases, document retrieval, and beneficiary

research. Protect your investment and improve compliance with Orion.

http://www.orionfgi.com/

http://www.orionfgi.com/



Company: Rekon Technologies

Booth: 714

Products &

Services:

Document Management/Workflow Systems, Secondary Market Systems/Services, Assignments, Foreclosure/Reconveyance

Services, Release/Assignment Services

Address: 1 S Fair Oaks Ave Ste 206

Pasadena, CA 91105-1945

Phone: (626) 577-4350

Fax: (626) 577-4360

Websi te URL: http://www.rekon.com

Rekon Technologies is a preferred software provider for top loan servicers. Solutions include Rekon, which enables efficient document

preparation, tracking and recording and doc trak, for effective, management and tracking of files,

http://www.rekon.com/

http://www.rekon.com/



Company: Richmond Monroe Group, Inc.

Booth: 125

Products &

Services:

Document Management/Workflow Systems, Document Services, Outsource Specialists, Assignments, Release/Assignment

Services

Address: PO Box 101

Kimberling City, MO 65686-0101

Phone: (417) 447-2931

Fax: (888) 308-8458

Websi te URL: http://www.richmondmonroe.com

.

http://www.richmondmonroe.com/

http://www.richmondmonroe.com/



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Home

ontac t In fo rmat ion :

ogram Information: 00) 793-6222,

lect option 3

xhibit Information:

02) 557-2791

ponsorship Information:

02) 557-2790

dvertising:

03) 834-8832

Note: Meeting rooms may change, so please refer to the on-site program for final locations.

Schedule subject to change. To see a complete event listing or to plan your schedule, click on "Create Custom Itinerary" below.

Create Custom Itinerary »

Concurrent Session

Da y Time Event Event Topic Loca

Tuesday, February 21, 2012

02/21 2:00

p.m.-

3:30

p.m.

Servicer-Only Roundtable Discussion: An MBA Member Event (Closed) Special Event

Wednesday, February 22, 2012

02/22 8:30

a.m.-

10:15

a.m.

Opening General Session: The 2012 Political Landscape and Industry

Outlook from Washington

General Session

02/22 11:00

a.m.-

12:30

p.m.

Loss Management Home Retention and Foreclosure

Alternatives

02/22 11:00

a.m.-

12:30

p.m.

Current Challenges in REO Management and Disposition Foreclosure, Bankruptcy and other

Default Issues

02/22 11:00

a.m.-

12:30

p.m.

Single Point of Contact: What's Working? What's Not? Servicer

Perspectives

Business Strategy and Operations

02/22 11:00

a.m.-

12:30

p.m.

Understanding Performance Management and Industry Scorecards Regulatory Reform, Compliance,

Agency Updates

02/22 1:30

p.m.-

3:00

p.m.

Litigation Update: Addressing the Challenges of HAMP and HAFA Business Strategy and Operations

02/22 1:30

p.m.-

3:00

p.m.

Servicing Quality Oversight: A Look Into the Future of Servicing

Oversight

Regulatory Reform, Compliance,

Agency Updates

02/22 1:30

p.m.-

3:00

p.m.

Best Practices in Managing Short Sales Home Retention and Foreclosure

Alternatives

02/22 1:30

p.m.-

3:00

p.m.

FHFA's Servicer Compensation Proposal Foreclosure, Bankruptcy and other

Default Issues

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ote: Meeting rooms may change, so please refer to the on-site program for final locations.

chedule subject to change. To see a complete event listing or to plan your schedule, click on "Create Custom Itinerary" below.

reate Custom Itinerary »

Concurrent Session

Da y T ime Event Event Top ic Locat

Wednesday, February 22, 2012

02/22 3:15

p.m.-

4:45

p.m.

General Session: HUD, VA, Ginnie Mae, Freddie Mac Forum General Session

Thursday, February 23, 2012

02/23 9:15

a.m.-

10:45

a.m.

General Session: Outlook on the Mortgage Market and the Economy General Session

02/23 11:00

a.m.-

12:30

p.m.

Kicking the Boot Camps - Gaining an Edge in Default Servicing

Defensive Litigation

Business Strategy and Operations

02/23 11:00

a.m.-12:30

p.m.

Property Preservation - Protecting Neighborhoods One House at a

Time

Home Retention and Foreclosure

Alternatives

02/23 11:00

a.m.-

12:30

p.m.

Combating Fraud Business Strategy and Operations

02/23 11:00

a.m.-

12:30

p.m.

Servicing Alignment Initiative - Successes and Challenges with

Adopting these New Requirements


Agency Updates

02/23 1:45

p.m.-

2:45

p.m.

The New Normal: The Brave New World of Vendor Management Business Strategy and Operations

02/23 1:45

p.m.-

2:45

p.m.

Federal Bankruptcy Rules Update: New Rules, New Requirements,

New Solutions


Agency Updates

02/23 1:45 Borrower Communication in a Post-SPOC World Home Retention and Foreclosure

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p.m.-

2:45

p.m.

Alternatives

02/23 1:45

p.m.-

2:45

p.m.

Judicial Foreclosures in Today's Environment Foreclosure, Bankruptcy and other

Default Issues



Note: Meeting rooms may change, so please refer to the on-site program for final locations.

Schedule subject to change. To see a complete event listing or to plan your schedule, click on "Create Custom Itinerary" below.

Create Custom Itinerary »

Concurrent Session

Da y T ime Event Event Top ic Locat io

Thursday, February 23, 2012

02/23 3:00

p.m.-

4:30

p.m.

How Housing and Legislation Will Affect Industry Loan

Servicing Models in 2012


Agency Updates

02/23 3:00

p.m.-

4:30

p.m.

Managing and Protecting MSR Values Business Strategy and Operations

02/23 3:00

p.m.-

4:30

p.m.

Foreclosure Mediation and Counseling Programs Home Retention and Foreclosure

Alternatives

02/23 3:00

p.m.-

4:30p.m.

Special Servicing - Views from the Trenches Foreclosure, Bankruptcy and other

Default Issues

Friday, February 24, 2012

02/24 9:00

a.m.-

12:30

p.m.

Default Super Session General Session

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Servicer -Only Roundt able Discussion: An MBA Member Event (Closed)

February 21, 2012

2:00 p.m.-3:30 p.m.

Once again, we are offering a closed-door, facilitated peer group roundtable for senior management of servicing institutions. MBA will conduct a short

survey on key topics prior to the roundtable and an agenda will be distributed. A senior servicing executive will lead the roundtable, in coordination wi

MBA staff. This intimate discussion is an invaluable opportunity to hear how others in servicing are dealing with the same issues that you are facing. A

participants are encouraged to contribute insights and ideas.

You must be a conference registrant with a mortgage servicing institution and an MBA member to attend this roundtable. Be sure to sign up for this

session in advance (after registering for the conference) by contacting [email protected].






Opening General Sess ion: The 2012 Pol i t i ca l Landscape and Indust ry Out look f rom Washington

February 22, 2012

8:30 a.m.-10:15 a.m.

Kick off your conference with our keynote speaker CNN Political Analyst Paul Begala. With 2012 being an election year, Begala analyzes the political

playing field and shares his predictions for November. He is part of the CNN political team that won an Emmy for its coverage of the 2006 elections a

a Peabody Award for its coverage of the 2008 presidential election. Begala served as counselor to President Clinton in the White House, where he

helped define and defend the Administration’s agenda, from the State of the Union Address to the economic, domestic and international issues the W

House faces each day. Clinton has described Begala as, “a wit dynamo from Sugar Land, Texas… who brought energy, focus and credibility to our

efforts.” After Begala speaks, stay to hear key staff from the OCC, FHFA and CFPB discuss recent industry developments and how they affect

residential mortgage servicing.

Speaker(s) :

Debra W. Still, CMB (Welcome Remarks)

Chairman-Elect


Paul Begala

Political Analyst

CNN



Loss Management

February 22, 2012

11:00 a.m.-12:30 p.m.

Attend this session to discuss issues around the losses that servicers are working to manage in their daily activities. Exchange ideas on how to reduc

and or eliminate losses. Hear ideas from your peers on how to manage your claims department and claims system and whether outsourcing claims is

the way to go. Topics to be discussed include unreimbursed FC and REO expenses, advance management, claims management and others.

Moderator :

David A. Hurt

Senior Vice President - Business Development

CoreLogic

Speaker(s) :

Jodi Gaines

Chief Executive Officer

Claims Recovery Financial Services (CRFS)

Sarah P. Martin

Chief - Single Family Claims Branch

Department of Housing and Urban Development

Dennis G. StoweChief Executive Officer

Residential Credit Solutions, Inc.



Current Chal lenges in REO Management and D ispos i t ion

February 22, 2012

11:00 a.m.-12:30 p.m.

Foreclosure timeframes continue to increase, and the mortgage industry is faced with unprecedented challenges on the REO front. Servicers and asse

disposition companies share the responsibility of ensuring neighborhood stability while strategically moving assets. Hear expert panelists discuss REO

trends, cost-efficient marketing strategies and approaches to mitigating risk. Panelists also cover the latest on retail alternatives: auction; bulk sale;

rental; donation / public partnership (e.g. NCST / Habitat), including when and how to think about each and consider the long-term impact of Protectin

Tenants at Foreclosure. Additional topics include: opening communications within default, combating fraud and how to calculate the return on the rep

dollar and its impact on communities.

Moderator :

Caroline W. Reaves



Speaker(s) :

Jeff Connell

Senior Vice President

Nationstar Mortgage LLC

Alan Jaffa

Chief Executive OfficerSafeguard Properties

Mark P. Paniccia

Group Vice President - REO

Sun Trust Mortgage, Inc.

David Sunlin


Bank of America



Single Point o f Contac t : What 's Work ing? What 's Not? Serv icer Perspect ives

February 22, 2012

11:00 a.m.-12:30 p.m.

This panel of experts explores the implementation of a single point of contact (SPOC) and quality right party contact (QRPC) for borrower

communications in the event of default. The panel of servicer experts discusses definitions and varying interpretations of SPOC, with particular empha

on current regulatory thinking, and share implementation war stories and challenges. Special emphasis is placed on workflow management solutions,

technology enhancements and position descriptions. Preliminary feedback from borrowers is shared. Finally, the panel will delve into SPOC adoption f

servicers not under consent orders and incorporation into industry servicing standards.

Moderator :

Robert Caruso

Executive Managing Director, Default Management Services

Lender Processing Services, Inc.

Speaker(s) :

Raymond S. Barbone

Executive Vice President - Mortgage Services

BankUnited

Randy Bockenstedt

Senior Vice President – Default Operations

Wells Fargo Home Mortgage

Patrick Carey

Senior Vice President, Held for Investment and Specialty Segment

Bank of America

James B. Rodgers, Jr.

Senior Vice President of Default

Everhome Mortgage



Unders tanding Per formance Management and Indust ry Scorecards

February 22, 2012

11:00 a.m.-12:30 p.m.

The agencies have made sweeping changes to how they measure servicer performance by instituting revised measurements, criteria and associated

incentives and remedies that focus on raising the bar on servicer performance. Join executives from Freddie Mac and Fannie Mae to gain an in-depth

understanding of the Freddie Mac Servicing Success Program and the Fannie Mae S.T.A.R. Program. Discussion focuses on performance measurem

methodology, criteria, alignment with the objectives of the joint-GSE Servicing Alignment Initiative and how current trends may influence the evolution

these programs in the future. Hear how servicers have adopted these performance standards and are using them today to make improvements.



Li t igat ion Update: Address ing the Chal lenges of HAMP and HAFA

February 22, 2012

1:30 p.m.-3:00 p.m.

For the past three years, servicers have learned to comply with government programs, including the Home Affordable Refinance Program (HAMP) an

Home Affordable Foreclosure Alternatives (HAFA) program. New programs meant to provide additional help for homeowners are now being challenge

With some forethought to compliance, a servicer can navigate and avoid litigation in all areas of servicing. Panelists highlight the latest information on

federal law claims, including HAMP and HAFA litigation, OCC Consent Order, CFPB challenges to loss mitigation, Fair Debt Collections Practices Act

(FDCPA), Equal Credit Opportunities Act (ECOA) and litigation in connection with the foreclosure process. Get updated on state law claims (including

States Attorneys General Settlement with Servicers), claims against servicers and claims against borrowers.

Moderator :

Larry W. Johnson

Senior Managing Partner

Johnson & Freedman, LLC

Speaker(s) :

Daniel C. Consuegra

Managing Partner

Law Office of Daniel C. Consuegra

Thomas J. Fritzlen

AttorneyMartin, Leigh, Laws & Fritzlen, PC

Jennifer Monty Rieker

Attorney

Welman, Weinberg & Reis, Co., L.P.A.

Anne Sutherland

Executive Vice President and Legal Counsel

Nationstar Mortgage LLC



Servic ing Qual i ty Overs ight : A Look Into t he Future of Serv ic ing Overs ight

February 22, 2012

1:30 p.m.-3:00 p.m.

With all of the scrutiny around servicing quality, changes in government regulations, GSA Servicing Alignment and the new GSE scorecarding process

now the time to step up quality control around loan servicing? This session looks at the market today, the issues of quality loan servicing, quality

borrower engagement, loss mitigation outreach, foreclosure processing and documentation issues and the future of third-party confirmation of servicin

quality. The session brings together perspectives from investors, servicers and third-party review firms to explore this volatile topic and discuss

expectations and best practices going forward. Are you ready?

Speaker(s) :

Scott Gillen, CMB, AMP

Senior Vice President - Strategic Initiatives

Stewart Lender Services



Best Prac t ic es in Managing Shor t Sales

February 22, 2012

1:30 p.m.-3:00 p.m.

2010 was the year of regulation and 2011 the year of execution. This panel takes a look back at how the industry executed and how we can build up

that established foundation. As servicers and service providers become more tenured at short sales, this panel explores how to use this knowledge to

improve the process and discusses the following questions: What is the plan of servicers in the year to come? How to improve the short sale proces

How to capture more short sale? What technology is currently being used and what is still needed?

Moderator :

Jane Kennedy

National Sales Executive Default Services

ServiceLink, FNF's National Lender Platform

Speaker(s) :

James I. Davis

Executive Vice President

American Home Mortgage Servicing, Inc.

Leo Esposito

Vice President - Loss Mitigation

ServiceLink, FNF's National Lender Platform

Robert Hora

Executive Vice President

Bank of America



FHFA's Servicer Compensation Proposal

February 22, 2012

1:30 p.m.-3:00 p.m.

FHFA and HUD presented several alternatives to the single-family mortgage servicing pay model in January of 2011. Join our panel for a detailed

exploration of fee-for-service, including approaches to a reserve account structure. Discuss the pros and cons of the servicer compensation proposals

with the panelists and your peers and learn the potential impacts of proposed structures on the servicing industry.

Moderator :

James P. Gross

Vice President of Financial Accounting and Public Policy


Speaker(s) :

Theodore Tozer

President

Ginnie Mae



Kick ing the Boot Camps - Gain ing an Edge in Defaul t Serv ic ing Defens ive L i t igat ion

February 23, 2012

11:00 a.m.-12:30 p.m.

For years plaintiff's attorneys have conducted weekend-long seminars styled as "Boot Camps," designed to provide tips and form pleadings to attorney

intent upon delaying the foreclosure process and seeking unwarranted monetary damages. This results in excess costs and delays to the servicers,

which eventually has a negative impact on the industry as a whole. The servicing industry has been slow to react to this organized attack. This panel,

consisting of attorneys from coast-to-coast, serves as a mini-boot camp for managers, in-house counsel and outside law firms to discuss the latest

trends and strategies used successfully across the country.

Moderator :

Linda S. Finley

Shareholder

Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C.

Speaker(s) :

D. Keith Andress, Esq.

Shareholder

Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C.

Robert T. Finlay

Partner

Wright, Finlay & Zak, LLP

Kelly Herzik

Shareholder

Morris, Laing, Evans, Brock & Kennedy, Chtd.

Susan E. Reid

General Counsel

McCalla Raymer, LLC



Proper ty Preservat ion - Protec t ing Neighborhoods One House at a T ime

February 23, 2012

11:00 a.m.-12:30 p.m.

With increasing foreclosure timeframes as a result of our economic crisis coupled with documentation delays, moratoriums and servicer restraint, the

mortgage industry is faced with the critical responsibility of ensuring properties are maintained. Mortgage servicers, field service providers and

municipalities share the responsibility of ensuring compliance despite the increasing risk of litigation and regulatory oversight. Hear from expert panelis

including servicers, government representatives and property preservation companies, on how they navigate these obstacles to reduce neighborhood

blight and protect home values. By working collaboratively with municipalities and business partners, the session asserts a united front to discuss

national strategies and evaluate best practices for resolving these time-sensitive industry issues.

Moderator :

Sherilee Massier

Assistant Vice President

Well Fargo Home Mortgage

Speaker(s) :

Vicky Beever

Operation Unit Manager

JP Morgan Chase

William Collins

Mortgage Housing Specialist, GTRU.S. Department of Housing and Urban Development

Tracy Hager

Vice President of Operations


Alan Jaffa


Safeguard Properties

David Sunlin


Bank of America



Servic ing Al ignment In i t ia t i ve - Successes and Chal lenges w i th Adopt ing these New Requi rements

February 23, 2012

11:00 a.m.-12:30 p.m.

Consistent with the Servicing Alignment Initiative (SAI), the GSEs have made wide-ranging changes to servicing requirements designed to enhance a

expedite borrower contact and resolution and align key default management requirements, including foreclosure timelines. This panel of servicers

discusses how they have adopted these changes for borrower contact, delinquency management and foreclosure timelines. Hear about their areas of

focus, including achieving greater consistency and efficiency in servicing operations, expediting completion of workout options and reducing the numb

of mortgages that ultimately result in foreclosure.

Speaker(s) :

Robert E. Kimble

Senior Vice President, Servicing Policy & Quality Assurance

Freddie Mac



Federal Bankrupt cy Rules Update: New Rules , New Requi rements , New Solut ions

February 23, 2012

1:45 p.m.-2:45 p.m.

New Federal Bankruptcy Rules go into effect across the nation on December 1, 2011. There will be resulting changes and challenges to point of cont

reporting requirements for charges and fees assessed on loans in bankruptcy and new discharge procedures. A few cases should begin to paint a

clearer picture of how such matters will be viewed from the bench. This session addresses the continued focus on loss mitigation and loan modificatio

in bankruptcy cases, as well as an update on other important aspects of the bankruptcy process such as standing and MERS.

Moderator :

Dan West

Managing Attorney

South & Associates

Speaker(s) :

Michael S. Arnovitz

Shareholder, Managing Attorney

Reimer Arnovitz Chernek & Jeffrey Co., LPA

John Crane

Associate General Counsel

CitiGroup

Marcy Ford, Esq.

Partner

Trott & Trott, PC

Dianne Whatley

Senior Vice President - Bankruptcy

Bank of America



Borrower Communicat ion in a Post-SPOC World

February 23, 2012

1:45 p.m.-2:45 p.m.

A major aspect of regulatory and policy focus in 2011 has been on communication with borrowers. With the focus on customer-centric communication

what are servicers doing right now to make sure they can manage the requirements in a cost effective and reliable way? This session focuses on how

companies have created an approach and applied tools to address the need to communicate with borrowers in a consistent and auditable way.

Moderator :

Neil J. Morse

Principal

Morse Communications

Speaker(s) :

Jay Loeb

Vice President

National Creditors Connection, Inc.



Judic ia l Forec losures in Today 's Env ironment

February 23, 2012

1:45 p.m.-2:45 p.m.

The events and trends of the past few years have affected the various stages of the mortgage default process, particularly when dealing with a

jurisdiction that follows a judicial foreclosure process. Judicial scrutiny, standing, mediation / loss mitigation and increased litigation all have affected th

procession of judicial foreclosures and the day-to-day processes of all involved in the mortgage default industry. Join our expert panelists as they

discuss the most important challenges and issues the industry is currently dealing with in judicial foreclosure jurisdictions and what may be on the

horizon.

Speaker(s) :

Robert J. Hopp


The Hopp Law Firm, LLC

Bill Newland

Vice President

NationStar Mortgage

Marty M. Stone

Managing Partner

McCalla Raymer, LLC



Forec losure Mediat ion and Counsel ing Programs

February 23, 2012

3:00 p.m.-4:30 p.m.

Join our panel of mediation process experts as they guide you through in-person and telephone mediation. Panelists share what works, how to measu

success and why it is important for lenders and counsel to be prepared for mediation. Additionally, participants hear about how Fannie Mae initiatives

progressing and cases where mediation may not be the best option.

Speaker(s) :

Bradley H. Blower

General Counsel

HOPE LoanPort

Dana Dillard

Senior Vice President, Special Mortgage Initiatives

ResCap

Daniel Olmos

Senior Counsel at the Access to Justice Initiative

U.S. Department of Justice

Faith A. Schwartz

Executive DirectorHOPE NOW Alliance



Spec ia l Serv ic ing - V iews f rom t he Trenches

February 23, 2012

3:00 p.m.-4:30 p.m.

Some prime servicers have decided to outsource their delinquent servicing to sub-servicers with high-touch capabilities in an effort to improve results

This panel provides viewpoints from both primary and special servicers. The session explores key issues, including how to select a special sub-servic

design the transition process, design joint work processes (such as loan modification approvals) and implement oversight. Panelists also discuss the

challenges faced by special servicers who take over delinquent servicing portfolios through acquisition or sub-servicing, including how they manage th

increasing regulatory requirements and ways they prevent administrative problems and create seamless customer support. Finally, this session looks

ways loss mitigation strategies may differ between primary and special servicers.



Defaul t Super Session

February 24, 2012

9:00 a.m.-12:30 p.m.

Join your colleagues at the Super Session for an energetic discussion on the latest issues in default servicing. This year some of the items being

covered are Dodd-Frank, condominiums (super liens), Reg. AB, SAFE Act, Federal Reserve rules, modeling behavior, modifications, investor-driven lo

mitigation and other pertinent issues that will arise. This special session will include representatives from American Home Mortgage Servicing, Inc.,

BB&T, Blommer Peterman, Cal-Western Reconveyance Corporation, Carrington Mortgage Holdings, Davidson Fink LLP, Doonan, Graves and Longor

LLC, Dyke, Henry, Goldsholl & Winzerling PLC, Integrated Mortgage Solutions (IMS), Keith D. Weiner & Associates Co., LPA, Rushmore Loan

Management, PHH Mortgage, Springboard, LLC, Statebridge Company, LLC, Weiner Brodsky Sidman Kider, PC and Wells Fargo Home Mortgage.

Moderator :

Joel A. Freedman

Partner

Johnson & Freedman, LLC

MORTGAGE SERVICERS WEAR MANY HATS!! ---MBA s National Mortgage Servicing Conference and Expo 2012

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Transcript of MORTGAGE SERVICERS WEAR MANY HATS!! ---MBA s National Mortgage Servicing Conference and Expo 2012