WELCOME TO

Today is a special day!

Your Objec t ives:

• Learning our Operating Philosophy

• Understanding our distinctive Customer Service & Patient Experience practices

• Joining the Team

Our Operat ing Phi losophy

• Our Vision

• Our Purpose

• Our Cultural Beliefs

Our V is ion

Morrison Believes In THE POWER OF FOOD

Its power to advance a healing and healthful mission. Its power to connect, comfort, restore and rejuvenate. For 65+ years, we’ve specialized in healthcare foodservice. It’s all we do.

Armed with that specialization and expertise, our people unleash the power of food, using it to touch lives and transform the healthcare experience. It’s what we do. It’s who we are.

That’s the Morrison difference. That’s “The Power of Food.”

Our Purpose

We are the people of Morrison.

We support and inspire each other to deliver exceptional experiences every day.

Your Va lues

What’s Important to You!

Our Cultura l Be l ief s

• Unleash Talent

• Love Patients

• Deliver Flavor

• Be Well

• Retail Excellence

• Own Finances

Our Dis t inc t ive Ser v ice Model

• Our Service Strategy

• Our Service Priorities

• Our Service Approach

Our Ser v ice St rategy

Our Ser v ice Pr ior i t ies

• Safety

• Caring

• Presentation

• Efficiency

Our Ser v ice Approach

TM

Pos i t ive Impress ions

• Appearance

• Non-Verbal Cues

• New Admission Visits

• Service Recovery

• Compass Conversations (Key Words)

• Patient Touches

(Setting the Stage)

Pos i t ive Impress ions

• Nursing Unit-Specific Action Plans

• Posting Digestible Data

• Operational Picture Perfect

(One Size Does Not Fit All)

Pos i t ive Impress ions

• Staff Engagement

• Employee Teams/Action Councils

• Reward & Recognition Programs

• Thank You Cards

• Nursing Engagement

(Bringing Others on Board)

Pos i t ive Impress ions

• Third-Party Patient Satisfaction Surveys

• HCAHPS

• Third-Party Survey Patient Mix and Mode Adjustment

• Patient Experience Forum and Webinars

(Understanding and Acting on Feedback)

Our Great Par tnersh ip

• Our Partnership with Morrison Healthcare

• Our Partnership with Our Client

• Our Partnership with Compass One Healthcare

• Our Partnership with Compass Group

CLICK HERE FOR VIDEO DIGITAL EXTRA OF GREAT STATISTICS AROUND COMPASS GROUP

Let ’s Move

• Meet & Greet

• Tour of the Building

• Break

Next Steps

• Complete all New Hire Paperwork

• Schedule 30-day Stay Interview

• Schedule 90-day Stay Interview

• Schedule Orientation at your Facility (if applicable)

• Schedule Patient Programs Certification training (if applicable)

My Pathway* (The Next 90 Days)*Formerly known as My Foundation

Phase 1: Online Essentials• Compliance Training (Modules assigned by MyLMS)

Phase 2: Online Classroom (Instructor–Led) • How to Learn Online

• Register for WebEx courses through MyLMS

(Refer to MD1 Workbook for WebEx course list)

Phase 3: Self–Learning• Self-paced e-learning courses

The Fie ld Sur v iva l Guide

• Like a “Morrison Encyclopedia”

• Your Best Resource

• Check Here First

“ With my Field Survival Guide, I feel

more confident. It’s great knowing that

I don’t need to know all of the answers…

I just need to know where to look for them!”

Accountabi l i t y Plan

I am committed to taking these three actions:

Region Contac t s

• Division President (DP):

• Regional Vice President (RVP):

• Regional Director of Operations (RDO):

• Support Services Coordinator (SSC):

• Regional Clinical Nutrition Manager (RCNM):

• Corporate Executive Chef (CEC)

Welcome Aboard!