More Than Micro - Designing Learning That Fits
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MoreThanMicro DESIGNING LEARNING THAT FITS #DevLearn Pexels
Transcript of More Than Micro - Designing Learning That Fits
MoreThanMicroDESIGNINGLEARNINGTHATFITS
#DevLearnPexels
JDDillonPrincipalLearningStrategist,Axonify
Whatismicrolearning?
@JD_Dillon
@JD_DillonMicrolearning is getting A LOT of industry attention lately – both good and bad.
CharacterspropertyofDisney @JD_Dillon
L&D pros can get distracted by the latest + greatest. And who can blame them?
Social
Mobile
Gamification
Data
Video
BrainScience Microlearning@JD_Dillon
Unfortunately, we often fail to find the value of an existing tactic before moving on to the next trend.
Whymicrolearning?Whynow?
@JD_Dillon
@JD_DillonPixabay
We’re at an intersection of workplace forces that have enabled the microlearning discussion.
TheModernEmployee
Bersin Research Bulletin, Meet the Modern LearnerNovember 26, 2014 Pexels @JD_Dillon
The workplace has evolved, but our ability to support it hasn’t kept pace.
@JD_Dillon
We’re finally starting to pay attention to the science of learning, including the realities of human memory.
@JD_DillonPexels
Tech is now providing employees with more choices for development – often away from L&D.
LearningatHOME LearningatWORK
Pexels @JD_Dillon
There is a growing gap between how we learn and solve problems at home vs at work.
CharacterspropertyofWarnerBros @JD_DillonPexels
We know we can’t keep up with the pace of modern business using antiquated tactics.
L&D
Business
Whatismicrolearning?
@JD_Dillon
@JD_DillonPexels
Microlearning isn’t new! It’s a re-imagination of how we support people.
Microlearningis
learningthatFITS.
@JD_Dillon
@JD_DillonPexels
L&D can be more supportive if we bring resources + opportunities to employees, not force them to come to us (like pizza).
BusinessGoals
EmployeeNeeds
HumanCapability
ContextofWork
MeaningfulData
EstablishedBehaviors
AvailableResources
@JD_DillonPexels
WhatdoesFITmeanwhenitcomestoworkplacelearning?
Reinforcement
Pulse
Analytics
Motivation Coaching
SharedExperience
CommunityofKnowledge
TrainingActivities
OnlineContent
Messaging
KnowledgeGrowth
BusinessResults
ContinuousLearningExperience
@JD_DillonThese principles can enable a continuous learning experience that FITS the employee.
Howdoyoubuildcontentthatalignsto
rightfitprinciples?
@JD_Dillon
@JD_DillonPexels
First, L&D must recognize that we have MANY more options beyond courses.
@JD_DillonPexels
We must apply the right solution to solve the right problem within the employees’ context.
Second, we must agree to focus on only NEED to know information and not overwhelm our employees’ ability to retain – even if the SMEs think everything must be covered.
CONTENT KNOW DO OUTCOME
Audience
Context|Criticality|Complexity|Timeliness@JD_Dillon
Unstructured
Structured
AvailabilitytoEmployee
SharedKnowledge
PerformanceSupport
ContinuedReinforcement
ManagementSupport
On-DemandTraining
FormalTrainingContext
Criticality
Complexity
Timeliness
@JD_Dillon
Modernframeworkforlearning
Forexample…
Anapparelretailerwantstodecreaseit’sstoreshrinkrate,includingemployeeandcustomertheft.
@JD_DillonPexels
CONTENT Storepolicies+commontheftindicators
Identifyandreportpotentialtheft
ReducedShrink
RetailAssociates
Context|Criticality|Complexity|Timeliness@JD_Dillon
Unstructured
Structured
AvailabilitytoEmployee
SharedKnowledge
PerformanceSupport
ContinuedReinforcement
ManagementSupport
On-DemandTraining
FormalTraining
Policyavailable
Contactoptions
Burstreinforcement
@JD_Dillon
@JD_Dillon
Buy-In
Understanding
Motivation
Skills
Technology
Microlearningisn’tasmuchastrategyasitisamindset.
@JD_Dillon
CONTENT KNOW DO OUTCOME
@JD_Dillon
It’saboutFOCUS,notduration
It’saboutOUTCOMES,notcontent
It’saboutCONTEXT,notdevices
It’saboutSUPPORT,notcourses
It’saboutVALUE,notvolume
It’saboutSCIENCE,notcompletions
@JD_Dillon
BEWARE THE HYPE.
@JD_DillonPexels
“Itwillstressourdesignprinciples,forceustorefinecontent,andgiveustheopportunitytogetclosertoemployees’needs.Wecannowproducecontentthatimmediatelyteacheswhatweneedtoknow,thatinsertsitselfatthetimeofneed,andissointerestingthatwerememberitafteronlyafewminutes.”
JoshBersinPrincipal&FounderBersinbyDeloitte
@JD_Dillon
Aright-fitapproachtransformslearningintoanagilebusinessstrategy.
@JD_Dillon
CharacterspropertyofWarnerBros @JD_DillonPexels
www.slideshare.net/JDDillon
resources.axonify.com/microlearning
DESIGNINGLEARNINGTHATFITS#DevLearnPexels
MoreThanMicro
