More than 150 Airbus planes have been modified to offer customers more bin space to expedite boarding and reduce the number of gate-checked bags. Bins on A319s and A320s have new latches and doors, nearly doubling each plane’s carry-on capacity. United has also installed Wi-Fi in all the Airbus planes.

August 2014

Operations update

70.1%on-time

performance

12.48 million passengers

flown

98.7%controllable

completion rate*

Data reflects June 1-30, 2014* The percentage of flights completed not impacted by weather

Airbus: more room and amenitiesAll A319/A320s now have expanded overhead bins and Wi-Fi

SFO

PVR

Check out London Heathrow’s United Club

London Heathrow’snew Terminal 2 United Club is pleasing Star Alliance passengers.

In 2014, United has taken delivery of 23 mainline planes including three 787s. Six new mainline planes were delivered in June, the busiest month for aircraft deliveries since 2010. This year United plans to take delivery of 29 737-900ERs and six 787s – including two 787-9s, the stretched version of the 787 Dreamliner.

Expanding United’s fleet

New 737-900ERs feature customer-friendly interiors with a larger sense of space, sculpted sidewall panels and LED lighting that mimics soft blue skies and sunset colors. All will have Wi-Fi and either personal device entertainment or DIRECTV.

New daily service between Seoul (ICN) and Guam (GUM) On October 26, United will begin flying between Guam and Seoul’s Incheon International Airport, offering Korean customers a variety of resort destinations such as Saipan, Palau, Honolulu and Cairns via United’s Guam hub.

Facilities include seating for 280 people, private phone rooms and a full service bar.

United snapshot: Santiago, Chile (SCL)

The Andes mountains extend the entire length of Chile, covering 80% of the country

The population of Santiago’s metropolitan area in millions

The average width of Chile in kilometers (about 93 miles)

Flights a week offered by United to and from Latin America and the Caribbean

80%

6.68

In December, United will offer first-ever nonstop service between Houston and Santiago

New choices on board Freshly prepared Choice Menu Bistro on Board selections are available for purchase on most flights over three-and-a-half hours within North America, to Latin America, and between Honolulu and Guam. Try the Asian-style noodle salad with sesame ginger dressing, a chicken wrap, a roast beef and cheddar baguette, or ham and Swiss cheese on a pretzel baguette.

United now offers Chicago’s Goose Island 312 Urban Wheat Ale craft beer on flights worldwide and at U.S. United Clubs.

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Passengers may be required to power up electronic devices during security screening. If the device does not turn on, it will not be allowed on board. Be sure to power up before heading to the airport!

TSA reminder

New gates improve customer experience at Chicago (ORD)Three recently added gates in Terminal 2 help reduce congestion and the time aircraft spend on the ground waiting for an open gate during periods of heavy traffic.

These efforts are part of the ongoing investment at ORD, including jet bridges on all gates, a new Terminal 2 United Club and boarding areas with new gate room furniture, power and podiums.

Tarmac service provides chauffeured transportation for selectGlobal Services and United Global First customers with tight connections. The service is also available at Chicago (ORD), Houston (IAH), New York/Newark (EWR) and San Francisco (SFO).

Mercedes-Benz tarmac service now at Washington Dulles (IAD)

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