More statistics

• People subjected to bullying and harassment often take more sick leave and is estimated at 7%.

• 1:5 adults in Scotland have literacy and numeracy problems.

• It is estimated that 1 in 10 people living in Scotland are either lesbian/gay/bisexual or transgender.

Translated Information

• www.equalitiesinhealth.org • www.NHS24.com• Public Health Resource Unit – www.phru.net• Patient UK – www.patient.co.uk• www.polishinformationplus.co.uk• www.mhcs.health.nsw.gov.au – New South

Wales Multicultural Health Communication Service

Symbols that Conform to BS8501

Religion and Faith

• 0.21% of Glasgow’s population are Buddhists.

• 0.21% of Glasgow’s population are Hindu.

• 3.06% of Glasgow’s population are Muslim.

• 0.41% of Glasgow population are Sikh.

62.9% of Glasgow’s population is Christian.

Disability - Statistics• Approximately 1 in 5 people in Scotland have a disability (0.9 million);• 45% of adults in Scotland aged 75 and over have a disability.• 2001 Census shows that 24 % of Adults in Scotland have a limiting long-term illness;• 1 in 8 Glaswegians is classified as having a physical disability;• 1 in 7 Scots have some form of hearing loss, deafness or is a Deaf person;• 180 000 people in Scotland have a serious sight problem.• Approximately one third of NHS service users are disabled

Preferred Formats

Leith Treatment Centre - Reception Area

Would you be able to find anything?

Scottish Parliament - Toilet for Disabled People

LanguageWe Don’t Like ….. We Prefer ….

The Disabled Disabled people/people with disabilitie, people with physical/sensory/visual/hearing impairments

Handicapped Disabled

Cerebral palsy sufferer Person who has cerebral palsy

Victim of spina bifida Person who has spina bifida

Wheelchair victim/wheelchair bound/confined to a wheelchair

Person who uses a wheelchair/wheelchair user

Spastic Person who has cerebral palsy

Mongol Person who has Down’s syndrome

Cripple Disabled person/person with a disability/person with a physical impairment

Mentally handicapped/retarded Person with a learning difficulty/disability

Psycho/nutter/madman or madwoman/mental

Person with mental ill health/mental health problems

The blind Blind person/person with visual impairment

The deaf Deaf person/person with hearing impairment

Dumb Person with a speech impairment

Able-bodied person Non disabled person

Reference – Capability Scotland, Equality Unit

LanguageDo: Don’t:

Be yourself Be overly enthusiastic or attentive in your behaviour

Maintain eye contact & speak directly to the disabled person

Speak to disabled people through the person they are with

Ask the disabled person to repear themselves if you don’t understand them

Pretend you understand what someone is saying if you don’t

Give the person extra time to speak if they are using a communication aid or have a learning disability

Finish people’s sentrences for them or presume you know what they are going to say

Respect the person’s personal space and remember that a wheelchair is part of a person’s personal space

• Lean on a person’s wheelchair or move it without being asked•Pat assistance dogs•Make patronising gestures such as patting a person’s head

Reference – Capability Scotland, Equality Unit

Attitudes

• Patient Focussed Services

Points To Remember

• Know your community

• Know your patients language

• Be aware of cultural implications

• Gender issues

• Religious requirements

• Dietary needs

• Know how their Disability affects them

What is an EQIA?

• EQIA is a legal requirement which identifies actions that are required to address discrimination and promote equality across all major equality groups.

EQIA considers discrimination on the basis of: “Gender, Ethnicity, Disability, Sexual Orientation, Religion and Belief, Age, Socioeconomic Status, Additional marginalisation”

Why conduct an EQIA?

In addition to legislative requirements, an EQIA can

– Help drive out inequalities in health;– Develop equitable services;– Improve the quality of your service by identifying

gaps and barriers;– Stimulate new ways of thinking and ways in which

services can be delivered;– Target finite resources more effectively;– Help develop inclusive policies and procedures.

Contact Details

Flora Muir, Quality Co-ordinator, Acute Services, Management BuildingSouthern General Hospitalflora.muir@ggc.scot.nhs.uk

Equality & Diversity TeamNHS GG&C, Dalian House 0141 201 4560

Further Information

• Glasgow City Council – 0141 276 5260

• BSLISS – 0141 554 6611

• Deaf & Blind Scotland – 0141 777 6111

• www.capability-scotland.org.uk

• RNID (Deaf) www.rnid.org.uk

• SENSE www.sense.org.uk

• RBIB (Blind) www.rnib.org.uk

Any Questions