More paperwork, less return, ----- more frustration

More paperwork, less return, ----- more frustration

Collections Piled Up?Collections Piled Up?

Collection Denials?Collection Denials?

Bills not getting paid?Bills not getting paid?

Infospan Collections

We have The Revenue Recovery Solution!!

InfoSpan Collections• Types of Collections Offered:

– B2C Collections– First party Consumer Collections– Retail & Professional Service Debts– Medical & Dental Bills– Breached Contracts– Early Termination Fees– Heating Oil Accounts – Utilities– Credit Card Debt– Veterinary Bills– Business Receivables– Online Transactions– Insurance Premiums & Subrogation Claims– Personal & Commercial Loans – B2B Collections

• Pre-2005 and Post-2005 collections• Accepted & Denied Claim• Outsourced experienced hearing reps cover all appeals boards• Medical• Legal• Diagnostic• Treatment• Personal Injury• Initial collection calls to WCAB proceedings

– Radiology Services• Film Reading & Reporting• Teleradiology

Collection Recovery Solutions

• Outsourced Collection Center

100 experienced collection specialists

– 25 support staff personnel on hand

– 300 available seats to grow collection agent staff as

needed to service files

– Irvine, CA based front end collection staff and

management

– Professional Hearing reps to settle claims in Courts.

– Unique Scandocs® technology

– Higher productivity & revenue recovery with a lower cost

to you!

Why Outsource to Infospan

Training InfoSpan Training Institutes

Separate InfoSpan Entity Provides Training for the Call Center Industry Ready pool of trained agents at our disposal

Coordinate with Technical Universities for Tech Support

and Customer Service curriculums to Develop higher

caliber employees Ability to Customize Training Programs Specific to

Customer Requirements Ongoing Accent Neutralization Training Collections Specific Training

Workers Compensation Labor Laws Consumer Collections Laws Official Medical Fee Schedules Continual training on the ever-changing Workers Compensation rules and regulations

SETTLEMENT PROCESS

SCANDOCS

PROVIDER/ACCOUNT

SEE INFORMATION

INFOMISSING

UPDATE THE INFO WITH NOTES

UPDATE INFOSCANOCS

CHECKPAYMENTS

Call Attempts and resend the BILLING PACKAGE TO

Customer/Business

Proposed the authorized Settlement percentage approved by the Client

BALANCE

Proof Of Service Order Form

Cover Letter/Settlement Proposal

Service/Lien Form Payment Options

Billing

The case is settled put the note, update

it and forward it to the Supervisor

TO CLOSE IT

Why InfoSpan?

Human Capital• Highly trained team of 100 collectors with complete

knowledge of workers compensation collections

• Ongoing training and updates in consumer collections and

workers compensation laws.

• Highly experienced collectors with great track records in

workers compensation collections.

• Team equipped with first hand knowledge of consumer

collections and business collections as per the FDCP

guidelines.

• Awareness of litigation.

Data Handling• Customized file handling by categorization through our in-

house debt management system Scandcos ®.

• Categorization of data/account as per client’s

requirement ,payment delay and account information .

• Prediction and projection of business by account/Invoice

categorization.

Data Management System

• Highly skilled IT staff providing all kinds of

support in database management and

customized collection software scandocs®.

• First hand knowledge of all legal documentation

ranging from medical reports to billing and

collection documentation.

• Immediate access with electronic databases.

The InfoSpan Advantage• Experienced Collection Specialists (300 Available to

add):– More hands on files means more revenue collected daily! We have the

staff to handle as much volume in collections as you can give us for

immediate recovery .

– Each collection specialist is not overloaded with accounts, which

insures and creates successful follow-up.

– All staff are well trained and constantly monitored to insure that all

procedures are handled in a professional and precise manner.

THANK YOU