More for Less – A Toolkit for Efficiency

17/12/2015

More for Less – A Toolkit for Efficiency Jonathan Stevens - Atos

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▶ More for Less (‘M4L’) can be measured by:

– Savings in time

– Increased quality of output/service

– Savings in cost

▶ Holy Grail – something that achieves all 3

More for Less…

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▶Word

▶Form with fields

▶Standard templates - any standard form: reports, Litigation Dockets

▶Forms kept & accessed via database (e.g. SharePoint)

▶Central repository of data (24/7, universal access)

More for Less – Existing Technologies – Microsoft Word

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▶Allows multiple users to complete forms (anytime, simultaneously)

▶Security/confidentiality/privilege

– access rights on database > form fillers see only their form

▶Version control – the database is repository for master version (always latest, up to date version)

▶All the data fields can then be harvested from SP into Excel to allow analysis & review


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Litigation docket (fields)

▶ type of claim (client/supplier/labour/tax/regulatory/H&S/personal injury/IP)

▶ Status (court/arbitration/pre-proceedings)

▶ name of other party (P or D)

▶ which of our companies

▶ country (UK, France, Germany, Spain, Italy, USA, Brazil, etc)

▶ region – EU, NAM, SAM, IMEA, APAC

▶ service line/sector (transport/health/retail/ financial services)

▶ amount claimed - €

▶ risk analysis (Low/Medium/High)

▶ provision €

▶ coverage – insurance/R&W/specific indemnity/3rd party claim

▶ in house lawyer

▶ external law firm – DLA, CMS, BM, B&B, other

▶ costs to date


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Litigation docket




▶ which Atos company

▶ country (UK, France, Germany, Spain, Italy, USA, Brazil)


▶ Atos service line/sector (Transport/health/retail/ financial services)



▶ provision


▶ in house lawyer


▶ costs to date


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Litigation docket










▶ provision


▶ in house lawyer


▶ costs to date


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Litigation docket










▶ provision


▶ in house lawyer


▶ costs to date


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Litigation docket










▶ provision


▶ in house lawyer


▶ costs to date


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Litigation docket










▶ provision


▶ in house lawyer


▶ costs to date


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▶ So, analyse, spot trends, asses risks:

– high # claims in x country

– high risk in Y service line

– high expenditure with Z law firm

– # cases over €1m

– how much of our risk is covered by insurance

▶ Improves ability/efficiency to manage, supervise & report

– Insurers

– Risk management/internal audit

– compliance

– Statutory Auditors/Audit Committee

– Board/CEO/executive/HR/Finance

▶ Companies sell these systems….or use the SW you have and do it for free


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▶ InfoPath?

▶ What is it? What does it do?

▶ software for designing, distributing, filling, and submitting electronic forms with structured data…..

M4L – Existing Technologies - InfoPath

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▶ Form with fields (like Microsoft Word) PLUS:

– Rules apply specific actions when triggered by button clicks or changing values in the form. They can change the values of fields in the data source, submit to and query databases, display messages, open and close forms, and switch to different views of the form

i.e. Rules - Selecting one field choice, restricts/selects the choice of other fields

– Data Validation tests the validity of input into fields by comparing the input to patterns, checking for the correct data type (such as a string or an integer), and in other customizable ways

i.e. Data validation – only allows data to be entered that complies with correct value/format

M4L - Infopath

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▶

– Conditional Formatting can be used to change the appearance or visibility of objects based on values in the form

i.e. Conditional formatting – format of document and options are determined by selections made

– Controls, all of which have a value bound to a field in the form's data source. Common controls include list boxes, radio buttons, text boxes, buttons, and check boxes

i.e. Controls – simple tools (radio buttons, check boxes, drop lists) to make completion easier

▶ LRM

▶ survey type tool

M4L - InfoPath

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▶ Over 1,000 LRMs

▶ 24/7 & multiple user access

▶ confidentiality/security/privilege – access rights

▶ Easy & intuitive (saves time)

▶ fool proof (saves errors/better quality results)

▶ Free (saves money)

▶ uploaded onto SP & exported to excel

M4L - InfoPath

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▶ Huge analytical ability for over 10,000 risks

– top 50 risks for the group

– top 10 risks for a category (e.g. labour)

– top 25 risks for a region (e.g. APAC)

– top 5 risks for country

– country with highest risks

– etc

▶ Ability to provide detailed risk reporting to

– business/service lines

– SMEs

– Internal Audit/Risk Management

– insurance

M4L - InfoPath

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▶ 2007 – i-phone 3 – 128mb

▶ 2015 – i-phone 6 – 128 GB

▶ mobile phones v Toothbrushes

▶ The moon

▶ Apps – calendar/diary, music, TV, films, internet, calculator, maps, GPS, camera, photos, clock, compass, contacts, radio, news ‘paper’, books, mail, word/pages, PPT/Keynote, excel/Numbers, social media, Skype/Facetime/video conferencing, language training/translation, health, banking, storecard, shazam, voice/meeting recorder, scanner, games, bible

▶ Intelligent Apps, revolutionising the way we live and work

More for less – New Technologies

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▶ Law firm Apps:

– A&O – Little Red App –employment advice (UK)

– DLA – Rapid Response (Dawn raids, Home raids, hotline #, Do’s & Don’ts)

– Baker Mckenzie – GPS - Global Privacy Handbook

▶ Wolters Kluwer – GC Navigator App

▶ Internet legal services – Free/Pay-as-you-go/subscription (PLC/TR, ACC, etc)

▶ Professor Richard Susskind – ‘The future of the professions: How technology will transform the work of human experts’

▶ VAS - Siri, Dragon speak

▶ Matter management – e.g. Serengeti – 5-15% saving on external legal spend

More for less – New Technologies

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▶ Panel law firms added value

– Free legal training (Free CPD/CLE)

– Soft skill training (negotiation, presentation, PM, etc)

– Hosting meetings (use their meeting rooms around the world)

– Secondees – at cost or plus + x %: Builds relationships Gives law firm knowledge of business Focused, dedicated resource Ambassadors, talents, keen to impress, competition Fixed cost

▶ Interns – High calibre, low cost – look after them well…

▶ Work experience (NDA) - look after them well…

More for less - Resources

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▶ LPO – discovery/investigations

▶ UK - direct access to the bar

▶ AFAs

▶ Litigation Funding

– Harbour, Bentham, Burford etc

– Claim size/Threshold

– Cost 10-35%/Portfolio

– Acceptance rate

– Coverage (own & TP)

– Costs risk off the books

More for less – Costs

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▶ Expert Determination – parties agree in the contract to have any dispute on a specific issues determined by an Expert in a final & binding determination

– Cheap - typically 10% of the costs of litigation/arbitration (90% costs savings!)

– Quick – months, sometimes weeks

– Confidential – unlike courts and some arbitrations

▶ Typically used:

– Valuation needed

• sale of business and shares in private company

• completion accounts on sale of a company

– Expert opinion on technical matter

• To determine compliance with technical specifications or industry regulations e.g. establishing quantities or qualities

• Pricing disputes arising out of long-term supply contracts

▶ NB – if multi-jurisdictional contract can’t enforce without a court order in home court/arbitral tribunal

More for less – Expert Determination

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▶ Insurance

– EPL, CGL/E&O, PDBI, D&O, Cyber (10% v 50%)

– check & use, make the claims, mitigate the losses

– Coverage: your losses plus 3rd party legal costs plus own legal costs

▶ Checklist:

– Notify promptly –avoid prejudice argument

– Check terms of policy (NB vary each year)

– Keep coverage > keep insurers/brokers regularly informed

– Be aware of deductibles (vary each year)

– Limit provision to deductible

– NEVER offer/settle without insurer consent

– Prudent uninsured

– Argue coverage – insist on meeting insurers

More for less - Insurance

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17/12/2015 More for Less – Good leadership & management: Corporate aims

• Maximised sustainable and predictable profitability

• Maximised performance (share of wallet, market share, quality of customer service)

• Internal efficiency, alignment and leverage

• Effective risk optimisation

• Development of new markets and products

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17/12/2015 More for Less – Good leadership & management

• Leveraging full range of services to clients

• Delivering a good quality of service

• Having good current and potential leaders

• Improve overall performance and sustainability

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• Leadership is Inspiration, Management is Execution

• Management can be delegated but leadership cannot

• Most employees can be 30% more productive with good leadership*

• Over complexity and poor communication leads to a 15% reduction in productivity*

(* Chris Roebuck – visiting professor at Cass business school in London)

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How can competent leadership be achieved?

• Generate additional discretionary effort

• Good management skills based on good communication

• Focus efforts to most urgent and challenging projects

• Leverage the whole firm for the benefit of clients

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▶Essentials of a good leader*, he/she must be:

– Effective by planning work effectively

– Ethical so that people trust them & see what they are doing is right

– Engaging by inspiring people to the job well

– Entrepreneurial by looking for opportunities to be better & focus people on what really matter

(* Chris Roebuck – visiting professor at Cass business school in London)

More for Less – Good leadership & management

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Evidence of good leadership in %

• 71% more likely to out-perform competitors

• 260% more earnings produced per share than competitors

• 43% increase in revenue

• Accenture managed to increase revenue by 22% in 6 months having implemented better management practices

• Those companies with high engagement saw income rises by 19% whereas low engagement companies saw a decline in revenues by 33% in 12 months

• Higher management engagement can reduce days lost through sickness by 50%

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17/12/2015 More for Less – Good leadership & management – best leaders

Characteristics

Informed employees

regularly

Led by example and

with integrity

Listened to others’

ideas and views

Set realistic but

challenging targets Caring and tolerant

Inspiring and

encouraging

Good, cohesive

working culture

Developed staff’s

skills and confidence

Respected post and

person

Didn’t interfere but

empowered

Trustworthy and

transparent Fair and impartial

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17/12/2015 More for Less – Good leadership & management: The role of line managers

• A clear identification of corporate objectives can increase performance by 28%

• Fair and accurate feedback increases output by 39%

• A good development plan can increase performance by 38%

• Genuine care for employees increases output by 25%

• Good leadership can reduce talent loss by 87%

• Effective ‘on-boarding’ can increase performance of new employees by 25%

• Overall, a good line manager can improve performance and potential by 30%

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17/12/2015 More for Less – Good leadership & management: Consequences of bad leadership

▶Examples

• In Sweden, workers with bad bosses suffered 20-40% more heart attacks than those with good bosses

• A UK hospital study showed that those with bad bosses had higher mortality rates

• Poor leadership can lead to an unproductive working environment

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17/12/2015 More for Less – Good leadership & management: summary

▶ Good leadership, essential for success of a business, improves productivity

▶ Good leadership maximises performance and makes visible the attributes needed for success

• It is not complicated

• It is not expensive

• It is not time-consuming

▶ People begin to desire to do their best consistently

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▶ Time management – teach your team the principles

(i)

(ii) What is good is……………………………………………………………………………?

(iii) Understanding & mapping your day to your strengths

(iv) Project Management

More for Less - Time

IMPORTANT & NOT

URGENT

NOT URGENT & NOT

IMPORTANT

URGENT &

NOT IMPORTANT

URGENT & IMPORTANT

17/12/2015

Thank you

Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud and Atos WorldGrid

are registered trademarks of Atos SE. June 2011

© 2011 Atos. Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos.

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More for Less – A Toolkit for Efficiency

Law

Transcript of More for Less – A Toolkit for Efficiency