More about BMW Warranty Information 2014 · The BMW name, model names and logo are registered...

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Service and Warranty Information

20143 Series, 5 Series, & 7 Series

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3 Series, 5 Series & 7 Series 2014

JOBNAME: 1806551_3-_5_7 BMW S PAGE: 1 SESS: 3 OUTPUT: Tue Jul 1 16:57:47 2014/tweddle/bmw/service-warranty/1806551_3-5-7/tofc

Table of ContentsPage

2014 3, 5, 7 SeriesModels covered in this Booklet . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction [for SULEV (PZEV) only] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

BMWUltimate Service™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Special Notes on the BMWAdvanced Diesel Engine . . . . . . . . . . . . . . . . . . . . . . . . 2

The BMWMaintenance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Maintenance Upgrade Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Condition Based Service (CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Service Required Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Info Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Control Display screen contents (vehicles with iDrive) . . . . . . . . . . . . . . . . . . . . . . . . . 5Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Special Note – Maintenance Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Quality Certification I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Fuel Quality – Gasoline (gasoline engines only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Maintenance Service Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Standard operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Engine oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Maintenance services connected to a specific engine oil service* . . . . . . . . . . . . . . . . . 9Maintenance services that display in CBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Front brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Rear brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Vehicle check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Brake fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Spark plugs (connected to specific Engine Oil Service)* . . . . . . . . . . . . . . . . . . . . . . 10

Emission Control Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

12Volt BatteryCare* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Corrosion Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Restoring corrosion protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Underbody maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

BMWRoadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12BMWRoadside Assistance Smartphone Application . . . . . . . . . . . . . . . . . . . . . . . . . 12Owner’s Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Calling For Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12


Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Dispatch Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13On-Site Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Lock-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Towing Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Sign-and-Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Trip Interruption Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Car Rental Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

CustomerAssistance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Customer Assistance - Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

BBBAuto Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17California Residents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Special Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview of BMWLimitedWarranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

NewVehicle LimitedWarranty—2014Models(Valid Only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 21Warrantor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Warranty Begins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Warranty Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Safety Belt Warranty - Kansas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Other Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

LimitedWarranty—Rust Perforation 2014Models . . . . . . . . . . . . . . . . . . . . . . . . 22

Federal Emissions SystemDefectWarranty(Valid Only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 23What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Federal Emissions PerformanceWarranty(Valid Only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 25

California Emission ControlWarrantyStatement*YourWarrantyRights andObligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Manufacturer’s Warranty Coverage: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Owner’s Warranty Responsibilities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

California Emission Control System LimitedWarranty* . . . . . . . . . . . . . . . . . . . . . 28What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30California Emission Warranty Parts List (7 years or 70,000 miles) . . . . . . . . . . . . . . . . . 31California Emission Warranty Parts List (8 years or 100,000 miles) . . . . . . . . . . . . . . . . 37

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Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Correcting, Updating orChangingVehicle-Related orOwnership Information . . . . . 39

TireWarrantyStatement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

California EmissionWarranty—SULEV (PZEV) . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Overview of BMWLimitedWarranties for SULEV (PZEV)Models . . . . . . . . . . . . . . . 40

California Emission ControlWarrantyStatement SULEV (PZEV)*YourWarrantyRights andObligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Manufacturer’s Warranty Coverage: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Owner’s Warranty Responsibilities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

California Emission Control System LimitedWarrantySULEV (PZEV)* . . . . . . . . . . 42What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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JOBNAME: 1806551_3-_5_7 BMW S PAGE: 1 SESS: 116 OUTPUT: Tue Jul 1 16:57:47 2014/tweddle/bmw/service-warranty/1806551_3-5-7/text

2014 3, 5, 7 SeriesModels covered in this BookletSeries BodyStyle Models

3 Series Sedan 320i, 320i xDrive, 328i, 328i xDrive, 328d, 328dxDrive, 335i, 335i xDrive, ActiveHybrid 3

Sports Wagon 328i xDrive, 328d xDrive

Gran Turismo 328i xDrive, 335i xDrive

5 Series Sedan 528i, 528i xDrive, 535i, 535i xDrive, 535d, 535dxDrive, 550i, 550i xDrive, ActiveHybrid 5

Gran Turismo 535i, 535i xDrive, 550i, 550i xDrive

7 Series Sedan 740i, 740Li, 740Li xDrive; 750i, 750i xDrive,750Li, 750Li xDrive; 760Li, ALPINA B7 (short andlong wheelbase), ALPINA B7 xDrive (short and

long wheelbase), ActiveHybrid 7

3 Series SULEV (PZEV) Sedan 328i, 328i xDrive

Introduction [for SULEV (PZEV)only]

Certain 2014 328i models are certified toCalifornia’s stringent Super Ultra Low EmissionVehicle (SULEV) standards and also qualify as aPartial Zero Emission Vehicle (PZEV) under theCalifornia Air Resources Board Zero EmissionVehicle program. In addition to very low tailpipeand zero-evaporative emissions, this PZEVcertification includes a unique warranty when thevehicle is registered in California and certainother states, as indicated in the SULEV (PZEV)section beginning on page 39. SULEV (PZEV)models registered in Delaware, Oregon,Pennsylvania andWashington are covered by theCalifornia Emission Warranty beginning onpage 26.

The emission certification standard can beverified on the Vehicle Emission ControlInformation label located in the enginecompartment. A representative label is shownbelow; the SULEV (PZEV) certification is statedafter the word “California.”

BMWUltimate Service™

BMWUltimate Service leads the industry inproviding owners with incredible value and peaceof mind. This service includes:� The BMWMaintenance Program: No cost

factory-recommended maintenance for4 years/50,000 miles from the originalin-service date, whichever comes first.

� BMWRoadside Assistance: No-cost 24/7on-the-road assistance for 4 years/unlimitedmiles from the original in-service date. Alsoincludes trip-interruption benefits as well astrip routing services.

� NewVehicle LimitedWarranty: Limitedcoverage for defects in materials andworkmanship for 4 years/50,000 miles fromthe original in-service date, whichever comesfirst. Repairs will only be made at authorizedBMW centers using Original BMW Parts.

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Special Notes on the BMWAdvanced Diesel Engine� At ambient temperatures below approximately

32ºF, starting the engine of the 328d and 535dmay be delayed for a few seconds while theautomatic fuel preheating system is active. Anindicator lamp in the instrument cluster willilluminate during this time. The engine willstart only after the indicator lamp goes out.

Automatic fuel preheating indicator lamp� Engine breaking-in: Prior to driving the first

approximately 1,250 miles, do not exceed anengine speed of 3,500 rpm; avoid full-throttleacceleration, and using the “kick-down”function of the transmission. After thismileage, engine speeds can be graduallyincreased.

� The BMWAdvanced Diesel engine isdesigned to run only on Ultra LowSulfurDiesel (ULSD).This fuel designation containsa maximum of 15 parts per million (ppm) ofsulfur. Service stations which dispense thisfuel will have their pumps marked with thisinformation (or similar):

� A Cetane rating of 51 or higher isrecommended for use in BMWAdvancedDiesel Vehicle.

� The use of biodiesel fuel is acceptable as longas the content is no higher than 5% (B5) whichmeets ASTM D6751 specification. If abiodiesel rated higher than B5 (such as B10 orB20) is pumped into the vehicle, damage tothe fuel system components may occur.

� If gasoline, B10 or higher biodiesel, or anyother improper fuel (i.e., low-sulfur diesel) ispumped into your diesel vehicle: at the firstnotion of the mistake, stop pumping and donot start the vehicle, not even to move it awayfrom the filling pump. Serious engine damagecan occur! Contact your authorized BMWcenter or Roadside Assistance immediately.

� The BMW 328d and 535d are equipped with amisfueling system which is intended toprevent gasoline from being pumped into thetank. Most automotive diesel fuel nozzles willbe of the recommended diameter (24 mm).When inserted into the fuel-filler neck, the fuelnozzle simultaneously presses two safety tabslocated inside the fuel-filler neck; this will allowthe fuel nozzle to be fully inserted for refueling.

A gasoline fuel nozzle diameter is smaller (21 mm)than an automotive diesel fuel nozzle. If a gasolinefuel nozzle is inserted into the fuel-filler neck ofyour diesel vehicle, the smaller diameter fuel nozzlewill not be able to simultaneously press the twosafety tabs; this will prevent the fuel nozzle frombeing fully inserted into the fuel-filler neck.� To allow emergency filling of diesel fuel in

locations using a commercial (truck) size dieselfuel filler nozzle which is larger than the nozzlefor passenger cars, and/or for filling stationswhich dispense diesel fuel from a non-conforming sized nozzle, a diesel misfuelingbypass adapter is included in your car.

� The BMW diesel engine oil is different than oilused for BMW gasoline engines. Use only“low-ash” fully synthetic oils meeting BMW’slong-life rating LL04 (API rating CF). One suchoil is Castrol’s SLX Professional OE SAE5W-30 (Castrol #06070). This oil is alsoavailable at authorized BMWCenters underBMW part number 07 51 0 037 195. There is areference label located in the enginecompartment with this part number.

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� The 328d and 535d are equipped with atraditional dipstick located in the enginecompartment (item #1 shown for 328d;location similar for the 535d).

To check the engine oil level:

1. Park the vehicle on a level surface with theengine at operating temperature (i.e., afterdriving continuously for at least 7 miles).

2. Turn the engine off.

3. Wait at least approximately 5 minutes.

4. Pull the dipstick out and wipe dry with alint-free cloth, paper towel or similar item.

5. Carefully push the dipstick fully into the tube,then pull out again.

6. The oil level must be between the two marks.

� The quantity of oil between the two marks isapproximately 1 quart.

� The 328d and 535d are equipped withSelective Catalyst Reduction (SCR)technology. Diesel Exhaust Fluid (DEF) isinjected into the exhaust system to helpreduce the emissions of nitrogen oxides (NOx).DEF is designed to last until your next oil

change before it needs to be refilled. However,depending on your vehicle needs, you can runout of DEF before you reach the interval. Theinstrument cluster warning lamp will warn youbefore DEF is depleted, starting atapproximately 1,000 miles.

Refill DEF indicator lamp (yellow)Note: If you continue to drive until the mileagereaches 0, a new warning will appear (NO STARTIN – – – MILES).Once this warning appears,youwill only be able to restart the engine onemore time if this is donewithin 3minutes oflast shutting it off. Beyond this time interval,the enginewill not restart until DEF is refilled!

EmptyDEF indicator lamp (red)DEF is available from your nearest authorizedBMWService Center. Or, refer to your vehicleOwner’s Manual for refilling DEF yourself.� An additional warning lamp in the instrument

cluster may illuminate if the diesel particulatefilter requires service.

Diesel particulate filter indicator lamp

The BMWMaintenance Program

The BMWMaintenance Program is a benefitdesigned to help reduce the cost of ownership.This program has been devised with thefollowing objectives: to maximize vehicle safety,reliability, and resale value by minimizingbreakdowns resulting from wear, and minimizingcost and inconvenience by computingmaintenance intervals based upon the specificmanner in which each individual vehicle is driven.

A 2014 3, 5 and 7 Series vehicle purchased froman authorized BMW center in the United States(including Puerto Rico) is covered by the BMWMaintenance Program for 48 months or50,000 miles, whichever occurs first. Coveragebegins on the date of first retail sale or the date

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the vehicle is first placed into service as a salesdemonstrator, Aftersales Mobility Program (AMP)Vehicle or BMWGroup company vehicle,whichever is earlier.

Any authorized BMW center in the United States(including Puerto Rico) will perform thescheduled and/or additional maintenanceservices on your vehicle at no expense to you solong as your vehicle qualifies for coverage underthe BMWMaintenance Program.

Coverage

The BMWMaintenance Program covers allfactory recommended maintenance, asdetermined by the Condition Based Service(CBS) system. Additional specific items thatneed replacement due to normal wear and tear,and that are not covered by the original NewVehicle Limited Warranty - such as brake pads,brake rotors, and wiper blade inserts - areincluded, provided wear and tear exceeds BMWwear limits. Any applicable adjustments requireddue to normal operating conditions are alsoincluded. See pages 8-10 of this booklet foradditional information.

Exclusions from coverage include the following:� Items reimbursable under your New Vehicle

Limited Warranty� Gasoline and diesel fuel� Gasoline and diesel fuel additive� Diesel glow plugs� Diesel particulate filter� Windshield washer additive (except when in

conjunction with scheduled maintenance)� Tires, wheel alignment, tire balance and

rotation� Parking brake shoes/linings� Reset Tire Pressure Monitor� Wear and tear of soft trim items, such as:

seats, carpets, moldings, headliner, doorpanels and all chrome trim

� Damage, including consequential, whichresults from negligence, improper operation ofthe vehicle, wear and tear or deterioration dueto driving habits or conditions, improper repair,environmental influences, flood, accident or

fire damage, road salt corrosion, alteration,installation of non-genuine BMW accessories,or use of improper, poor quality orcontaminated fuel

� Altered or unreadable Vehicle IdentificationNumber (VIN) or odometer irregularities orvehicles where the true mileage cannot bedetermined

� Maintenance or repair after the vehicle isdeemed a total loss

� Maintenance or repairs performed by otherthan an authorized BMW center within theUnited States (including Puerto Rico)

� “Topping off” low fluids (e.g., engine oil,antifreeze, washer fluid, etc.) except whendone in conjunction with a scheduledmaintenance or other required maintenancework (as outlined in the customizedmaintenance checklist printout) that isperformed during an applicable MaintenanceProgram period

� Vehicles used in competitive events� Oil changes performed outside the

recommended maintenance intervals asindicated by the Condition Based Service

� DEF refills performed outside therecommended maintenance intervals asindicated by the Service Interval Display (328dand 535d only)

Maintenance UpgradeOption

Please contact your authorized BMW center forinformation regarding the purchase of optionalMaintenance Program Upgrades. Eligibility andcoverage exclusions may apply.

Intervals

Time intervals should be followed using themaintenance intervals as indicated by the BMWCondition Based Service.

Maintenance intervals on motor vehicles haveconventionally been specified based uponaccumulated mileage. However, drivingconditions have a major influence on routinemaintenance requirements; distance traveled is

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only one of the significant factors. A vehicledriven for 50,000 miles of short trips in the citywith numerous cold starts, prolonged periods ofidling, stop-and-go driving, and high enginespeeds during acceleration requires morefrequent maintenance intervals than a vehicledriven for 50,000 miles for long distances at lowengine speeds primarily at operatingtemperature.

The advanced technologies at BMW have led tothe development of the unique BMWConditionBased Service (CBS) system which computesthe actual optimummaintenance requirementsbased not only upon the accumulated mileage,but taking into account important factors such ashigh or low engine speeds, short or long tripdriving.

Condition Based Service (CBS)

CBS is a further development of the ServiceInterval Indicator System.

The remaining times for selected maintenancetasks as well as any legally prescribed dates aredisplayed to you individually:� Engine oil� Brakes - front and rear separately� Brake fluid� Vehicle check� Required State Inspection(s)

CBS thus determines the current and futuremaintenance requirements. This data can also beread from the vehicle key by your BMWServiceAdvisor and used to propose the optimum scopeof maintenance.

Disconnecting the battery during periods oflong-term storage will interrupt the

calculation of time-based services. BMWrecommends that you have all items requiringtime-based maintenance, such as brake fluid andpossibly also the engine oil and microfilter,brought up to date by your authorized BMWcenter. Also see the section on battery care onpage 11 of this Booklet.

Service Required Display

Info Display screen contents

The distance remaining until your next servicebriefly appears when you switch on the ignition.

For certain maintenance operations, you canview the respective distance remaining or duedate individually in the Control Display.

Control Display screen contents(vehicles with iDrive)

The current Status of Service items determinedby the CBS are shown in the Control Display.

You can also view additional information on theservice and maintenance requirements.

1. Open the start menu.

2. Press the controller to open the i-menu.

3. Select “Info sources” and press thecontroller.

4. Select “Service Info” and press the controller.

3 Series and 5 Series

7 Series only

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5. If necessary, move the highlight marker. Turnthe controller until “Vehicle status” isselected and press the controller.

6. If necessary, move the highlight marker. Turnthe controller until “Status” is selected andpress the controller.

A list of selected maintenance operations and, ifapplicable, inspections required by law isdisplayed.

You can request more detailed information onevery entry.

Select the entry and press the controller.

To exit from the menu:

Select the arrow and press the controller.

Symbols

No service is currently required.

The deadline for service or a stateinspection is approaching. Please contactyour authorized BMW center for anappointment.

The service deadline has already passed.

You can request more detailed information onevery entry.

Turn the controller to scroll through the list, thenconfirm the selected entry.

Confirm to exit the list.

The current service status is automatically savedin the vehicle’s key. The Service Advisor at yourauthorized BMW center has a device called a keyreader. When your Service Advisor inserts yourkey into the key reader, all pertinent vehicle andservicing data will be available, and a customizedmaintenance checklist is printed out based onthe specific operations called for by theCondition Based Service.

Special Note –Maintenance Intervals

The maintenance requirements for your vehicleare determined dynamically by the ConditionBased Service (CBS) system. The maintenanceitems stated herein reflect the latest informationavailable at the time of the printing of thisBooklet, and are subject to change.

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2014 3 Series Sports Wagons built prior to July2013 utilized a different CBS “connected serviceitem” interval as detailed on page 11.

The completion of certain subsequentmaintenance items or services, as required toproperly maintain your vehicle, will be specifiedat intervals computed by the BMWConditionBased Service system as follows:� Oil Service: Engine oil should be changed with

the engine at operating temperature.

All 2014 model year 3 (except 328d see below), 5(except 535d see below) and 7 Series vehiclesare factory-filled with BMWHigh PerformanceSynthetic oils. We recommend BMWHighPerformance 5W-30 Synthetic Oil (BMW partnumber 07 51 0 017 866) for regular scheduledengine oil changes.

The 2014 model year 328d and 535d arefactory-filled with a different BMWHighPerformance Synthetic oil than on gasolineengines. We recommend BMWHighPerformance 5W-30 Diesel Synthetic Oil (BMWpart number 07 51 0 037 195) for regularscheduled engine oil changes.

BMW recommends that you check your engineoil level whenever you add fuel to your vehicle.For information on checking your engine oil level,refer to your vehicle’s Owner’s Manual.

If you need to add oil between oil changes andBMWHigh Performance Synthetic Oil isunavailable, for the purpose of topping up theengine oil level only, BMW recommends use ofone of the below-listed synthetic oils:

For gasoline engines: the synthetic oils listedbelow meet BMW’s Long-life rating LL01 (APIrating SL):� Castrol Syntec European Formula SAE 0W-30� Castrol Edge with SPTSAE 5W-40� Mobil 1 SAE 0W-40� Pennzoil Platinum European Formula Ultra

SAE 5W-30� Valvoline SynPower SAE 5W-30

For the 328d and 535d diesel engines: thesynthetic oil listed below meets BMW’s Long-liferating LL04 (API Rating CF):� Castrol SLX Professional OE SAE 5W-30 Fully

Synthetic (Castrol #06070)

The choice of the right SAE grade is based onthe climatic conditions in the region in which younormally drive your BMW. To best determinewhich SAE grade is best suited for your vehicle,contact an authorized BMW center.

If you are unable to obtain a recommendedsynthetic oil from the list above, for the purposeof topping up the engine oil level only, use only asynthetic oil with an API rating of SM or higher.

The following maintenance services:– Brake Fluid Service;– Intake Air Cleaner Service;– Oxygen Sensor Service;– Spark Plug Service;– Ventilation Microfilter Service,

must be performed when required as indicatedby the following as applicable:� The specified CBS engine oil service counter

interval� The time interval (the first occurrence based

on the vehicle’s production date)� The stated mileage for a “non-connected”

maintenance service

Refer to pages 8 - 11 for additional information.

Additionally,– The engine coolant has a long-term rating anddoes not need to be changed except for systemrepairs.

– Excluding the ActiveHybrid models, theautomatic and manual transmissions, and theall-wheel drive transfer cases installed in BMWvehicles are factory filled with long-term ratedfluids. The transmission long-term rated fluiddoes not need to be changed except whennecessary during repairs to the transmission.The transfer case long-term rated fluid doesnot need to be changed except when indicatedby the vehicle or when necessary during repairsto the transfer case.

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For your convenience, you may also wish to haveyour authorized BMW center perform anynecessary operations to fulfill any stateinspection requirements in your area, concurrentwith the maintenance services specified aboveduring other repairs. Should you requestmorefrequentmaintenance service, the cost ofthese services will not be covered by theMaintenance Program.

BMW has applied the most modern technologicaladvances not only to the design and production ofyour vehicle, but also to computing of the optimummaintenance interval for your type of operationsand driving style. Your authorized BMW center hasmade a substantial investment in unique BMWspecial service tools to enable BMW factory trainedservice technicians to perform quality repairs onyour BMW in minimal time, to help maximize yoursatisfaction with your BMW, its longevity, andresale value.

QualityCertification I

For a detailed list of items inspected, refer to theQuality Certification I form provided to the Ownerat time of delivery. A copy of the form is on file atthe selling authorized BMW center.

Fuel Quality – Gasoline (gasolineengines only)

Only use fuels advertised to have adequatedetergency and low alcohol (such as ethanol)content. Please refer to your owner’s manual forimportant information on the fuel recommendedfor use in your vehicle. Use of fuels withinsufficient detergent and/or excess alcohol cancause driveability problems that necessitatecleaning intake valves and fuel injection valves,and, when applicable, adjusting the engine idle.

We suggest having this work performed by yourauthorized BMW center, perhaps while regularmaintenance is performed. Your authorized BMWcenter can also recommend a gasoline additivethat will provide sufficient detergency. Thisrecommended unscheduled maintenance whichmay be necessitated by use of inappropriatefuels is not required in order to maintain theemission warranty. It also is not covered by yourvehicle’s warranty because no defect in materialor workmanship or component failure is involved.

Note: for diesel fuel please see page 2.

Maintenance Service Summary

The Condition Based Service (CBS) system willdetermine the requirement for performing themaintenance services described in this section,ending on page 10. These services may berequired either individually or in conjunction withother maintenance services.

Maintenance services are performed as outlinedin this section, based on intervals of either time,mileage or after performing a specified numberof previous services. These intervals correspondto the latest information available when thisBooklet was printed. Maintenance intervals aresubject to change with newer vehicles or mayalso apply retroactively. Your authorized BMWcenter will be able to advise and performmaintenance services as required by the mostrecent information that applies to your vehicle.

The maintenance services “connected to aspecific CBS engine oil service,” as outlinedbelow, apply to vehicles built as of July 2013.

3 Series Sports Wagons built prior to July 2013utilized a different CBS “connected service item”interval as detailed on page 11.

Standard operations

Maintenance work:� Verify Check Control messages.� Check indicator and warning lights.� Reset CBS display.� Inspect tires, adjust tire pressures and reset

Tire Pressure Monitor.� Check parking brake functionality while the

vehicle is being driven into the workshop.

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Engine oil

Maintenance work:� Gasoline engines: change the engine oil and

oil filter (as shown in CBS). We recommendBMWHigh Performance 5W-30 Synthetic OilP/N 07 51 0 017 866.

� 328d and 535d only: We recommend BMWHigh Performance 5W-30 Diesel Synthetic Oil(BMW part number 07 51 0 037 195)

� 328d and 535d only: Top up Diesel ExhaustFluid.

Maintenance services connected to aspecific engine oil service*

*These additional connected services will not beshown in the vehicle’s CBS display.

Maintenance work:� After every 2nd Engine Oil Service: Ventilation

microfilter: replace ventilation microfilter.� After every 5th Engine Oil Service: Intake air

cleaner: replace air filter element (reducereplacement interval in dusty operatingconditions).

� 328d and 535d: At every 4th Engine OilService: replace diesel fuel filter.

� ActiveHybrid 3, ActiveHybrid 5 andActiveHybrid 7: At every 3rd Engine OilService: replace the automatic transmissionfluid.

Maintenance services that display inCBS

Front brakes

Maintenance work:� Replace brake pads, clean brake pad contact

points in calipers.� Brake discs: Check surface and thickness,

replace as necessary.

Rear brakes

Maintenance work:� Replace brake pads, clean brake pad contact

points in calipers.� Brake discs: Check surface and thickness,

replace as necessary.� Parking brake: Repair or replace parking brake

shoes/linings only if a reduction in the brake’seffectiveness is noted. When fitted, parkingbrake shoes/linings are excluded fromcoverage under the BMWMaintenanceProgram.

Vehicle check

Maintenance work:� Check operation of horn, headlight flasher and

hazard warning flashers.� Check instrument and control lighting and

heater/air-conditioning blower.� Check lighting system: Turn signals, back-up,

license plate, interior (incl. map, readinglights), glovebox, luggage area lights.

� Safety belts: Check condition and function.� Check windshield wiper and washer jet

positions.� Tires: Check tread depth, wear pattern, outer

condition, inflation pressure. If necessary,correct pressure.

� ALPINA B7 only: Check expiration date on theMMobility System sealant bottle. Changesealant bottle if needed at additional charge.

� Reset Tire Pressure Monitor.� Battery: Check state of charge (magic eye) and

charge if required.� Power steering reservoir: Check fluid level

(7 Series only).� Visually inspect all SRS airbag units for torn

covers, obvious damage or attachment ofstickers.

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� Rear-view mirrors.� Coolant: Check fluid level and concentration.� ActiveHybrid 3, ActiveHybrid 5 and

ActiveHybrid 7: Check coolant level andconcentration in both reservoirs (for gasolineengine & electric motor electronics).

� Windshield washer and intensive cleaningsystems: Check protection level, fluid level; topup if necessary.

� Brake system connections and lines: Checkfor leaks, damage and correct positioning.

� Underbody, incl. all visible parts (i.e.,transmission, rear axle, fuel lines, exhaustsystem): Check for damage, leaks andcorrosion.

� Steering components: Check for clearance,leaks, damage and wear.

� Final Inspection: Road test with check of:

– Brakes

– Steering

– Shock absorbers (visual)

– Transmission

Brake fluid

Maintenance work:� Replace brake fluid.

Spark plugs (connected to specificEngineOil Service)*

Maintenance work:� Replace spark plugs at every 6th Engine Oil

Service (approximately 60,000; all modelsexcept diesels)

*Not applicable for 328d and 535d.

Emission Control MaintenanceSchedule

The maintenance schedule as shown is requiredfor the proper functioning of the emission controlsystems for optimum vehicle performance andfuel economy.

Basic Engine

Engine oil As specified by CBS

Engine oil filter As specified by CBS

Connectedmaintenance services itemsintervals for 2014 vehicles built as of July 2013:

Fuel System

Air filter Replace at every 5thEngine Oil Service

Fuel Filter (328d and535d only)

At every 4th Engine OilService

Ignition System(except 328d and535d)

Spark plugs At every 6th Engine OilService (approximately

60,000 miles)

Emission ControlComponents

Oxygen sensor 120,000 miles

Oxygen sensor(320i, 320i xDrive, 328i,328i xDrive, 328i xDriveGran Turismo, 328ixDrive Sport Wagon,335i, 335i xDrive, 335ixDrive Gran Turismo,528i, 528i xDrive, 535i,535i xDrive, 535i GranTurismo, 535i xDriveGran Turismo, 740i,740Li and 740Li xDriveif eligible for theCalifornia EmissionsWarranty)

150,000 miles

Oxygen sensor(SULEV (PZEV) only)

150,000 miles

Oxygen Sensor Service: The oxygen sensordeteriorates strictly on a mileage basis and musttherefore be replaced to maximize vehicle fueleconomy and minimize exhaust pollution.

10


Connectedmaintenance services itemsintervals for 2014 3 Series SportsWagonsbuilt prior to July 2013:

Fuel System

Air filter Replace at every 3rdEngine Oil Service

Ventilation microfilter At every brake fluidservice

Ignition System

Spark plugs At every 4th Engine OilService

12Volt BatteryCare*

If your car is driven only for short distances of lessthan 10 miles over a prolonged period of time,without an occasional drive at highway speeds, theengine’s charging system will not maintain thebattery. Insufficient use of the vehicle could resultin short term starting problems and, in the longterm, could damage the battery.

In case the car is not operated for several weeks,it is advisable to:� consider using a proper trickle charger,

following the charger manufacturer’sinstructions, to maintain the battery’s state ofcharge; or

� consult your authorized BMW center regardingbattery removal. Once removed, the batterymust be charged and stored in a cool, dryplace where it can be protected from freezing.If the battery will be stored for over 3 months, itmust be recharged every 3 months, or else itwill become damaged and useless.

Please consult with your authorized BMW centerfor further guidance and information.

*For the ActiveHybrid 3, ActiveHybrid 5 andActiveHybrid 7 the information above refers tothe 12 volt service battery and not the high-voltage battery.

Corrosion Protection

Extensive corrosion protection measuresimplemented by BMW nowmake it possible tooffer a 12-year unlimited mileage anti-corrosionwarranty against rust perforation on your vehicleprovided that the vehicle is properly maintained.

Information on proper maintenance is available inthis Booklet and your vehicle’s Owner’s Manual.

The major degree of corrosion protection is dueto the electrophoretic dip painting process whichcathodically deposits paint particles on all bodyparts, attracting paint particles into the minutestcavities or seams. Body parts are designed toprovide optimum corrosion protection.

During manufacture, metal exterior body partsreceive an additional corrosion protection coat.Hood, trunk, doors and other body parts arecoated with PVC and sealed from the outside.

All floor panels receive a resilient coating of PVCfor maximum protection against damage due tostones, etc.

Corrosion protection materials tested over manyyears are applied to the surfaces of cavities andto the entire underside of the vehicle during andafter assembly.

For additional information on the 12-yearunlimited mileage anti-corrosion warranty seethe Warranty Section of this Booklet (page 22).

Restoring corrosion protection

Please take care that anti-corrosion material isreplaced when your car is repaired after body orchassis damage.

BMWwill not accept any liability for repair of,or damage caused by, any parts andaccessories not approved byBMW.

Underbodymaintenance

The underbody has to be cleaned at least once ayear, in Spring, with plain water in order toremove mud, chemical sediments and otherdeposits. If those materials are not removed,corrosion (rust) will occur on metal components.

Your BMW authorized center can do thisanti-corrosion service for you.

Do not apply additional undercoating orrust-proofing on or near the exhaust

manifold, exhaust pipes, catalytic converter or heatshields. During driving, the substance used forundercoating could overheat and cause a fire.

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BMWRoadside Assistance

TheBMWRoadside Assistance Programreflects BMW’s commitment to yourcomplete satisfaction with the BMWownership experience.

It’s available for U.S. version BMWs in all50 states, Canada, and Puerto Rico 24 hours aday, 365 days a year.

It’s a valuable benefit provided to you at noadditional cost. (Subject to certain limitations andexclusions noted on page 14).

The BMWRoadside Assistance Program is not awarranty and does not affect your rights underthe New Vehicle Limited Warranty.

Services provided by a third-party businesspartner.

BMWRoadside AssistanceSmartphone Application

The free BMWRoadside Assistance SmartphoneApp dispatches fast, reliable service to yourBMW. For more details and to download the Appfor your iPhone®, BlackBerry®, Android™ orWindows Mobile® Smartphone, visithttp://roadsidemobile.com/bmw

Owner’s Eligibility

You are covered if your vehicle is:� A new BMW automobile, distributed by

BMWNA, and purchased at an authorizedBMW center, OR;

� A new BMW automobile, purchased under theBMWNA European Delivery Plan, OR;

� A new, U.S. version, BMW automobilepurchased under the Diplomatic or MilitarySales programs, operated in any of the50 states, Canada and Puerto Rico.

The vehicle itself is covered when driven by anyauthorized driver.

Protection:

New BMWs— Protection is provided for4 years/unlimited miles. NOTE: This does notaffect warranty coverage which remains at4 years/50,000 miles.Certified Pre-Owned BMWs— 6 years/unlimitedmiles from the original in-service date.

Getting Started

For your convenience, a decal showing RoadsideAssistance information has been affixed on thedriver’s side of the windshield and in the rearcompartment area.

Calling ForAssistance

The toll-free BMWRoadside Assistance number(1 800 332-4269) is answered by a BMWRoadside Assistance service representative. Inorder for you to receive quick and reliableservices, it is essential that you provide detailedand accurate information to the servicerepresentative.

Be prepared to give:� Your name.� Your complete Vehicle Identification Number

(found on your vehicle registration, or on thebottom driver’s side of your windshield).

� Model description of your vehicle.� License plate number of your vehicle.� Vehicle location (including nearby crossroads/

intersections, highway mile markers, streetnumbers, landmarks, etc.)

� Location you are calling from (including atelephone number where you can be reached).If you are calling from a public phone, waitthere for the return call. Do not leave thislocation without informing the RoadsideAssistance service representative.

� A description of your vehicle’s problem.Specific and accurate information will enablethe Roadside Assistance servicerepresentative to provide the proper help.

Note: If you are using the free BMWRoadsideAssistance Smartphone App, the informationabove is not required.

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EmergencyValet Service. Should there be aneed beyond BMWRoadside Assistance,Emergency Valet service will provide a personalassistant who will help in every way to get you toyour final destination. Emergency Valet servicewill help you locate a rental car or taxi agency,hotel or even help procure airline reservations. Inthe event of an emergency, this service will assistyou in getting information out to the proper party,whether it is business or personal. If we areunable to contact one of your party, the messagerelay service will document the information, andwill make reasonable efforts to deliver themessage to the message recipient.

Personal Trip Routing. Leave the planning tous. Simply give one of our Roadside Assistanceservice representatives a call, and we will provideyou with a detailed, easy to read, computerizedtrip itinerary and companion map package.Please allow up to two weeks to process yourrequest.

Services

From the information you provide, the BMWRoadside Assistance service representative willdetermine the type of help required.

Dispatch Service

A service provider will be dispatched to the siteof your disabled vehicle.

On-Site Assistance

On-site service for vehicle disablements such asflat tires, dead batteries, and out of fuelconditions is provided up to a maximum of$100.00 per incident by BMWRoadsideAssistance.

The cost for parts and fuel, when used on-site,are the responsibility of the owner/driver. TheNew Vehicle Limited Warranty does not cover anyof the above on-site services.

Lock-Out

Your BMW is equipped with an advanced entrysystem, which cannot be bypassed by traditionallocksmith methods without significant damage toyour vehicle. However, in the event that you find

yourself locked out, a simple telephone call toRoadside Assistance will help you get back onthe road. A representative will help you findtransportation or arrange towing service to thenearest authorized BMW center. Related towingcosts will be compensated up to $100.00 perincident. You, or the person driving your vehicle,are responsible for any expenses related toreplacement keys.

Towing Service

In the event of a mechanical breakdown normallycovered under the New Vehicle Limited Warranty,your vehicle will be transported (at no cost) to thenearest authorized BMW center. Your vehicle isalso covered in the event of an accident orcollision.

If a breakdown occurs after normal businesshours, your vehicle will be transported to a securelocation and transported to the nearestauthorized BMW center on the next businessday.

If you request that the vehicle be taken to alocation other than the nearest authorized BMWcenter, any additional expense will be yourresponsibility.

However, you may request (at no cost) to betaken to a different authorized BMW center aslong as it is within 50 additional miles of the“nearest” authorized BMW center.

Towing requests for vehicles disabled because ofcasualty, fire, act of God, or violation of law(federal, state or local) are provided at theexpense of the owner/driver.

If it is necessary for you to have your vehicletowed through your own arrangements, youmust contact BMWRoadside Assistance forprior authorization and instructions on claimprocedures. All claims must be submitted withinsixty (60) days of the disablement or occurrence,accompanied by the original receipts. Claimsreceived after that time period may bedishonored and are subject to the full discretionof BMWRoadside Assistance. If BMWRoadsideAssistance is not contacted for “prior”authorization, the maximum coverage for towingis $100.00.

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Sign-and-Drive

Typically, if you are within the terms of yourwarranty, the services you receive under theBMWRoadside Assistance program will notrequire payment. In most cases, you will simplysign a receipt from the provider of services.

Trip Interruption Benefits

Trip interruption benefits are provided formechanical breakdowns as follows:� Breakdowns that are warranty related, and;� Must occur in excess of 100 miles from the

driver’s primary residence, and;� Repairs cannot be completed during normal

business hours on the same day ofbreakdown.

Reimbursements will be made for meals, lodging,car rentals, and alternate transportation to bringthe driver and the BMW automobile togetherafter the vehicle has been repaired by anauthorized BMW center. Original receipts mustaccompany all reimbursement requests.

Trip interruption coverage is limited to $1,000.00per incident, for a maximum of five days perincident.

Always contact BMWRoadside Assistance fortrip interruption benefits. They will assist inmaking all the necessary arrangements.

CarRental Discounts

Discounts are available from several car rentalcompanies. Benefits may vary with eachcompany and location, and are subject to changewithout notice.

Simply use the following information to receiveyour discount:

Avis®:Discount Code: B7697751 800 331-1212

Budget®:Discount Code: T4643311 800 527-0700

Enterprise®:Discount Code: NA241091 800 RENT-A-CAR

Hertz®:Discount Code: CDP#16463381 888 204-0234

Exclusions

Specifically excluded from coverage are:� Fines, taxes, or impound towing fees caused

by a violation of local or state law.� Expenses related to extreme adverse weather

conditions including, but not limited to, floods,hurricanes and tornadoes (removal from water,snow, ice, etc.).

� Expenses for the removal of snow tires andmounting or removal of snow chains.

CustomerAssistance Information

Your satisfaction with our product and theservices provided by authorized BMW centers isof great importance to us. We take pride in ourproduct, as does the authorized BMW centerwho services it. If you should ever have aquestion regarding your authorized BMWcenter’s service or your BMW’s performance, werecommend that you contact your authorizedBMW center.

When contacting an authorized BMW center, wesuggest that, depending upon the nature of yourcontact, you discuss it with either the Sales,Service, or Parts Manager.

As all matters are resolved at the authorizedBMW center level, it is important that they begiven the opportunity to provide a solution.Should you feel that you were not provided withthe proper response, we urge you to contact theGeneral Manager or authorized BMWCenterOperator.

14


Despite the best intentions of all parties, amisunderstanding may occur between you andyour authorized BMW center. Should this occurand you require further assistance, pleasecontact the BMWNA Customer Relations andServices Department at:

Telephone: 1 800 831-1117

Email: [email protected]

Website: www.bmwusa.com

When contacting us, we ask that you provide thefollowing information:� Your name, address and telephone number� Vehicle Identification Number (last seven

digits)� Vehicle delivery date� Vehicle mileage� Selling authorized BMW center’s name� Servicing authorized BMW center’s name� Description of the problem

A BMWNA Customer Relations and ServicesRepresentative will carefully review all the factsinvolved and let you know what further action willbe taken in conjunction with your authorizedBMW center. Please remember: the first step inresolving a complaint is to contact the authorizedBMW center that performed the work on yourvehicle. They have the necessary equipment andthe personnel to achieve this goal.

We are confident that every effort will be made toensure your satisfaction.

CustomerAssistance - Notification

During a specific period (for example, the earlierof 12 months or 12,000 miles, though this periodvaries by state), some states require us or ourauthorized BMW center, to repair in a reasonablenumber of attempts, any defect or conditionwhich substantially impairs the use, value, orsafety of a new vehicle sold, leased or registeredin that state.

A reasonable number of attempts is generallydefined as (i) four or more attempts to repair thesame defect (the number of attempts vary bystate) or (ii) the vehicle is out of service by reasonof one or more repair(s) for more than a

cumulative total of 30 days (this period varies bystate), except for delays created by conditionsbeyond our control.

If we are unable to correct a defect or conditioncovered by these statutes in a reasonablenumber of attempts, we may be obligated eitherto replace the vehicle or reimburse the owner/lessee in an amount equal to the purchase priceor lease payments paid by the owner/lessee, lessthe amount directly attributable to use of thevehicle by the owner/lessee.

You should sendwritten notification directly toBMWofNorth America, LLC of the existence ofan alleged defect. Sendwritten communicationto the CustomerRelations and ServicesDepartment address listed below.

BMW of North America, LLCCustomer Relations and Services Department

P.O. Box 1227Westwood, NJ 07675-1227

Telephone: 1 800 831-1117


IMPORTANT: IF THIS VEHICLE HAS A DEFECTTHATSUBSTANTIALLYAFFECTS ITS USE,VALUE OR SECURITY, ORTHATMAYCAUSEDEATH OR SERIOUS BODILY INJURY IFDRIVEN, ANDWAS PURCHASED, LEASED ORREGISTERED IN NEW JERSEY, YOUMAYHAVETHE RIGHTUNDERTHE LEMON LAW INTHESTATE OF NEW JERSEYTO A REFUND OFTHE PRICE OF PURCHASE ORTOYOURLEASE PAYMENTS.

Here is a summary of your rights:

1. To qualify for compensation under the NewJersey lemon law, you must give themanufacturer or your dealer opportunity torepair or correct the defect of the vehicle withinthe terms of protection under the lemon law,which are the first 24,000 miles of operation ortwo years after the date of original date ofdelivery or whichever comes first.

2. If the manufacturer or your dealer cannot fixor correct the defect within a reasonableamount time, you may have the right to returnthe vehicle and receive a full refund, less adiscount for the use of the vehicle.

15


3. If it is assumed that the manufacturer or yourdealer cannot repair or correct the defect andif the same defect continues to substantiallyexist after that the manufacturer has receiveda notice of the defect, sent by certified mailwith return receipt, and has had a finalchance to correct the defect or conditionwithin 10 days of receiving the notice. Thisnotice must be received by the manufacturerwithin the terms of protection and can onlybe given after (i) the manufacturer or yourdealer has attempted two or more times tocorrect the defect; (ii) the manufacturer oryour dealer has attempted, at least once, tocorrect the defect if the defect is one whichcan cause death or serious bodily injury if thevehicle is operated; or (iii) the vehicle hasbeen out of service for repairs by a total of 20calendar days accumulation or more, or in thecase of a rolling motorized house(motorhome) 45 days or more.

4. If the same defect substantially continues toexist after the manufacturer has had the lastopportunity to repair or correct the defect,you may file a claim for compensation underthe New Jersey lemon law.

FOR COMPLETE INFORMATION ABOUTYOURRIGHTS AND RESOURCES UNDERTHIS LAW,INCLUDINGTHEMANUFACTURER’SADDRESS FOR NOTIFICATION OFTHEDEFECT, PLEASE CONTACT: NEW JERSEYDEPARTMENTOF LAW AND PUBLIC SAFETY,DIVISION OF CONSUMER AFFAIRS, LEMONLAWUNIT, POSTOFFICE BOX 45026,NEWARK, NEW JERSEY07101, PHONENUMBER: 1 973 504-6226

IMPORTANTE: SI EL VEHÍCULOTIENE UNDEFECTO QUE AFECTE DEMANERASUSTANCIAL SU USO, VALOR O SEGURIDAD, OQUE PUEDA CAUSAR LAMUERTE O LESIONESCORPORALES GRAVES SI SE MANEJA, YSECOMPRÓ, ARRENDÓ O REGISTRÓ EN NUEVAJERSEY, PUEDETENER DERECHO EN LOSTÉRMINOS DE LA LEYSOBRE DEFECTOSCONOCIDA COMO �LEMON LAW� DEL ESTADODE NUEVA JERSEYA UN REEMBOLSO DELPRECIO DE COMPRA O DEL PAGO DELARRENDAMIENTO.

Aquí le damos un sumario de sus derechos:

1. Para tener derecho a una indemnización enlos términos de la �Lemon Law� de NuevaJersey, debe dar el fabricante o a suconcesionaria la oportunidad de reparar ocorregir el defecto del vehículo dentro de losplazos de protección que establece esta ley,que son las primeras 24,000 millas deoperación o dos años a partir de la fecha deentrega original, lo que ocurra primero.

2. Si el fabricante o su concesionaria no puedenarreglar o corregir el defecto en un plazorazonable, puede tener derecho a devolver elvehículo y recibir un reembolso íntegro,menos un descuento por el uso del vehículo.

3. Se da por sentado que el fabricante o suconcesionaria no pueden reparar o corregir eldefecto si el mismo defecto continúaexistiendo de manera sustancial después deque el fabricante ha recibido una notificacióndel defecto enviada por correo certificadocon acuse de recibo, y ha tenido un últimaoportunidad de corregir el defecto oproblema en los 10 días posteriores a larecepción de la notificación. Esta notificacióndebe ser recibida por el fabricante dentro delos plazos de protección y sólo se puede dardespués de que (i) el fabricante o suconcesionaria han intentado dos o másveces corregir el defecto, (ii) el fabricante osu concesionaria han intentado, al menosuna vez, corregir el defecto si este puedecausar la muerte o lesiones corporalesgraves si se maneja el vehículo, o (iii) elvehículo ha estado fuera de servicio porreparaciones un total de 20 días calendario omás, o en el caso de una casa rodantemotorizada (casa rodante), 45 días o más.

4. Si el mismo defecto sigue existiendo demanera sustancial después de que elfabricante ha tenido la última oportunidad dereparar o corregir dicho defecto, puedepresentar una reclamación de indemnizaciónen los términos de la �Lemon Law� de NuevaJersey.

16


SI DESEAMÁS INFORMACIÓN ACERCA DESUS DERECHOSYRECURSOS EN LOSTÉRMINOS DE ESTA LEY, INCLUIDA LADIRECCIÓN DEL FABRICANTE PARANOTIFICACIONES DE DEFECTOS, ESTOSSON LOS DATOS DE CONTACTO: NEWJERSEYDEPARTAMENTOF LAW AND PUBLICSAFETY, DIVISION OF CONSUMER AFFAIRS,LEMON LAWUNIT, POSTOFFICE BOX 45026,NEWARK, NEW JERSEY07101, TELÉFONO:1 973 504-6226

BBBAuto Line

If your concern is still not resolved to yoursatisfaction, BMWNA offers additionalassistance through BBB AUTO LINE inARKANSAS, CALIFORNIA, GEORGIA, IDAHO,IOWA, KENTUCKY, MARYLAND,MASSACHUSETTS, MINNESOTA,PENNSYLVANIA, and VIRGINIA. BBB AUTOLINE is a dispute resolution programadministered by the Council of Better BusinessBureaus. BBB AUTO LINE resolves disputesthrough mediation or arbitration. Mediation is aninformal proceeding whereby a neutral third party(mediator) helps the parties to find an acceptableresolution. Arbitration is also an informalproceeding in which an impartial third partyrenders a decision after a hearing at which bothparties have an opportunity to be heard. You canselect mediation or arbitration or both.

The program is free of charge to you, theconsumer, but there are some minimumrequirements for participation in the program.Please contact BBB AUTO LINE at the addressor phone number listed below for more details:

BBB AUTO LINE3033Wilson Boulevard, Suite 600Arlington, VA 222011 800 955-5100

If you wish to use the program and you qualify forparticipation, you will be required to provide thefollowing information:� Your name and address� The Vehicle Identification Number (VIN)� The make, model and year of your vehicle� A description of the problem with your vehicle

BBB AUTO LINE will also ask you for otherinformation that may help resolve your concerns,such as the purchase price of your vehicle, anymileage at the time of purchase, the currentmileage, and copies of repair orders.

BBB AUTO LINE will notify you when your claimhas been filed. If you decide to arbitrate, you mayattend the hearing in person or by telephone. Youmay bring witnesses and give supportingevidence. You may also submit your claim inwriting and ask for a decision on the documentsyou submit, without attending a hearing. BBBAUTO LINE will usually render a decision within40 days from the time you file your complaint.The decision is binding on BMWNA if youdecide to accept it. BMWNAmust comply withthe decision within the time frame specified bythe arbitrator.

Important:You must use BBB AUTO LINEbefore asserting in court any rights or remediescreated by the Magnuson Moss Warranty Act,(The Act) 15 U.S.C. Sec. 2301, et seq. You mayalso be required to use BBB AUTO LINE beforeseeking remedies under your state’s Lemon Law.If you choose to seek redress by pursuing rightsand remedies not created byTitle 1 of MagnusonMoss Warranty Act, prior resort to the BBBAUTO LINE is not required by any provision ofthe Act.

California Residents

1. BMWOF NORTH AMERICA, LLC (BMWNA)participates in BBB AUTO LINE, a mediation/arbitration program administered by theCouncil of Better Business Bureaus [3033Wilson Boulevard, Arlington, Virginia 22201]through local Better Business Bureaus. TheArbitration Certification Program of theCalifornia Department of Consumer Affairshas certified BBB AUTO LINE and BMW.

2. If you have a problem arising under aBMWNA written warranty, we encourage youto bring it to our attention. If we are unable toresolve it, you may file a claim with BBBAUTO LINE. Claims must be filed with BBBAUTO LINE within six (6) months after theexpiration of the warranty.

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3. To file a claim with BBB AUTO LINE, call1 800 955-5100. There is no charge for thecall.

4. In order to file a claim with BBB AUTO LINE,you will have to provide your name andaddress, the brand name and VehicleIdentification Number (VIN) of your vehicle,and a statement of the nature of yourproblem or complaint. You will also be askedto provide: the approximate date of youracquisition of the vehicle, the vehicle’scurrent mileage, the approximate date andmileage at the time any problem(s) were firstbrought to the attention of BMWNA or one ofour dealers, and a statement of the relief youare seeking. There is no charge to thecustomer in bringing this claim.

5. BBB AUTO LINE staff may try to help resolveyour dispute through mediation. If mediation isnot successful, or if you do not wish toparticipate in mediation, claims within theprogram’s jurisdiction may be presented to anarbitrator at an informal hearing. Thearbitrator’s decision should ordinarily beissued within 40 days from the time yourcomplaint is filed; there may be a delay of7 days if you did not first contact BMWNAabout your problem, or a delay of up to 30 daysif the arbitrator requests an inspection/reportby an impartial technical expert or furtherinvestigation and report byBBB AUTO LINE.

6. You are required to use BBB AUTO LINEbefore asserting in court any rights or remediesconferred by California Civil Code Section1793.22. You are not required to use BBBAUTO LINE before pursuing rights andremedies under any other state or federal law.You are also required to use BBB AUTO LINEbefore exercising rights or seeking remediescreated byTitle I of the Magnuson-MossWarranty Act, 15 U.S.C. sec. 2301 et seq. Ifyou choose to seek redress by pursuing rightsand remedies not created by California CivilCode Section 1793.22 or Title I of theMagnuson-Moss Warranty Act, resort to BBBAUTO LINE is not required by those statutes.

7. California Civil Code Section 1793.2(d)requires that, if BMWNA or its representativeis unable to repair a new motor vehicle toconform to the vehicle’s applicable expresswarranty after a reasonable number ofattempts, BMWNAmay be required toreplace or repurchase the vehicle. CaliforniaCivil Code Section 1793.22(b) creates apresumption that BMWNA has had areasonable number of attempts to conformthe vehicle to its applicable expresswarranties if, within 18 months from deliveryto the buyer or 18,000 miles on the vehicle’sodometer, whichever occurs first, one ormore of the following occurs:

• The same nonconformity [a failure toconform to the written warranty thatsubstantially impairs the use, value or safetyof the vehicle] results in a condition that islikely to cause death or serious bodily injuryif the vehicle is driven AND thenonconformity has been subject to repairtwo or more times by BMWNA or its agentsAND the buyer or lessee has directlynotified BMWNA of the need for the repairof the nonconformity; OR

• The same nonconformity has been subjectto repair 4 or more times by BMWNA or itsagents AND the buyer has notified BMWNAof the need for the repair of thenonconformity; OR

• The vehicle is out of service by reason ofrepair of nonconformities by BMWNA or itsagents for a cumulative total of more than30 calendar days after delivery of the vehicleto the buyer.

NOTICETOBMWNAASREQUIREDABOVESHALLBESENTTOTHE FOLLOWINGADDRESS:

BMWofNorth America, LLCCustomerRelations and Services Department

P.O. Box 1227Westwood, NJ 07675-1227

1 800 [email protected]

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8. The following remedies may be sought inBBB AUTO LINE: repairs, reimbursement formoney paid to repair a vehicle or otherexpenses incurred as a result of a vehiclenonconformity, repurchase or replacement ofyour vehicle and compensation for damagesand remedies available under BMWNA’swritten warranty or applicable law.

9. The following remedies may not be sought inBBB AUTO LINE: punitive or multipledamages, attorney’s fees, or consequentialdamages other than as provided in CaliforniaCivil Code Section 1794(a) and (b).

10. You may reject the decision issued by a BBBAUTO LINE arbitrator. If you reject thedecision, you will be free to pursue furtherlegal action. The arbitrator’s decision andany findings will be admissible in a courtaction.

11. If you accept the arbitrator’s decision,BMWNA will be bound by the decision, andwill comply with the decision within areasonable time not to exceed 30 days afterwe receive notice of your acceptance of thedecision.

12. Please call BBB AUTO LINE at1 800 955-5100 for further details about theprogram. IDAHO Residents IMPORTANT: IFTHIS VEHICLE IS DEFECTIVE, YOUMAYBE ENTITLED UNDERTHE STATE’SLEMON LAWTO REPLACEMENTOF ITORA REFUND OF ITS PURCHASE PRICE ORYOUR LEASE PAYMENTS. HOWEVER, TOBE ENTITLEDTO REFUND ORREPLACEMENT, YOUMUSTFIRSTNOTIFYTHE MANUFACTURER, ITSAGENT, OR ITS AUTHORIZED DEALER OFTHE PROBLEM INWRITING AND GIVETHEM AN OPPORTUNITYTO REPAIR THEVEHICLE. YOU ALSO HAVE A RIGHTTOSUBMITYOUR CASETOTHE CONSUMERARBITRATION PROGRAMWHICHTHEMANUFACTURERMUSTOFFER IN THISSTATE.

Special Programs

SOMETIMESBMWOFNORTHAMERICA,LLC (BMWNA)OFFERSASPECIALADJUSTMENTPROGRAMTOPAYALLORPARTOFTHECOSTOFCERTAINREPAIRSBEYONDTHETERMSOFTHEWARRANTY.CHECKWITHYOURAUTHORIZEDBMWCENTERTODETERMINEWHETHERANYADJUSTMENTPROGRAM ISAPPLICABLETOYOURMOTORVEHICLE.

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Overview of BMWLimitedWarranties

Your vehicle has been specifically adapted and designed tomeet the particular operatingconditions and homologation requirements in your country and continental region in order todeliver the full BMWdriving pleasure while the vehicle is operated under those conditions.

If youwish to operate your vehicle in another country or region, youmaybe required to adaptyour vehicle tomeet different prevailing operating conditions and homologation requirements.You should also be aware of any applicable warranty limitations or exclusions for such countryor region. In such case, please contact the CustomerRelations and Services Department forfurther information.

The BMW limitedwarranties apply only to U.S.-specification BMWvehicles and is valid onlywhen repairs are performed at an authorized U.S. BMWcenter, subject to all applicableexclusions or limitations. All otherU.S.-specification programs such as Roadside Assistanceand theMaintenance Programs are also valid only in the U.S.

*The California Emissions Control System Limited Warranty applies to all 2014 U.S.-specification BMWvehicles registered in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey,Oregon, Pennsylvania, Rhode Island, Vermont orWashington. The California Emissions Control SystemLimited Warranty also applies to 2014 SULEV (PZEV) models registered in Delaware, Oregon, PennsylvaniaandWashington. The SULEV (PZEV) models registered in California, Connecticut, Maine, Maryland,Massachusetts, New Jersey, NewYork, Rhode Island and Vermont have different emissions warrantycoverage; please refer to the SULEV (PZEV) section beginning on page 39.

¹Refer to the California Emission Warranty Parts List on page 31, or page 37 for specific coverage.

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NewVehicle LimitedWarranty—2014Models (Valid Only in theU.S.A. including Puerto Rico)

Warrantor

BMW of North America, LLC (BMWNA) warrantsduring the Warranty Period the 2014 U.S.-specification BMW vehicles distributed byBMWNA or sold through the BMWNA EuropeanDelivery Program against defects in materials orworkmanship to the first retail purchaser, andeach subsequent purchaser.

WarrantyBegins

Coverage begins on the date of first retail sale orthe date the vehicle is first placed into service asa sales demonstrator, Aftersales MobilityProgram (AMP) Vehicle or company vehicle,whichever is earlier.

Warranty Period

The warranty period is 48 months or50,000 miles, whichever occurs first, except foras noted below.

WarrantyCoverage

To obtain warranty service coverage, the vehiclemust be brought, upon discovery of a defect inmaterial or workmanship, to the workshop of anyauthorized BMW center in the United States(including Puerto Rico), during normal businesshours.

The authorized BMW center will, without chargefor parts or labor, either repair or replace thedefective part(s) using new or authorizedremanufactured parts. The decision whether torepair or replace said part(s) is solely theprerogative of BMWNA. Parts for whichreplacements are made become the property ofBMWNA. In all cases, a reasonable time must beallowed for warranty repairs to be completedafter the vehicle is received by the authorizedBMW center.

Warranty repairs do not constitute an extensionof the original limited warranty period for thevehicle or a part thereof.

All maintenance services must be performed tokeep your warranty coverage valid. It is theowner’s responsibility to maintain the vehicle asindicated by the vehicle’s Condition BasedService (CBS) display and/or as outlined in theMaintenance Service Summary section of thisbooklet. Prior to performing service or repairwork under warranty, when necessary, the ownermust present to the authorized BMW centerproof that the periodic maintenance serviceswere performed at the required intervals. Therepair invoices/receipts for the completion ofrequired maintenances services should beretained for this purpose.

SafetyBeltWarranty - Kansas

Safety belts are covered under the BMWNewVehicle Limited Warranty for defects in materialor workmanship for a period of 10 years,unlimited mileage from the date of purchase. Inorder to be eligible for this coverage, the vehiclemust be a new car retailed in the State of Kansasand the repair performed by an authorized BMWcenter in Kansas.

Other Items

Wheel alignment, balancing and wiper bladeinserts are covered up to the first 2,000 miles onthe vehicle.

Itemswhich are subject to wear and tear ordeterioration due to driving habits orconditions, such as brake pads/linings, brakediscs, clutch disc, pressure plate, filters,upholstery, trim and chrome items, paintfinish, drive belts, glass, and similar items,are specifically limited to defects inmaterialorworkmanship.

What is not covered:

Remote control transmitter battery replacement.

Damage, including consequential, which resultsfrom negligence, improper operation of thevehicle, improper repair, lack of or impropermaintenance, environmental influences, flood,accident or fire damage, road salt corrosion, oruse of improper or contaminated fuel.

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Damage to the engine, transmission or anyrelated component caused by improper shiftingof the transmission.

Maintenance services and parts when replacedduring maintenance such as spark plugs(gasoline engines only), lubricants, fluids, enginetune-up parts, replacement of filters, coolant,and refrigerant.

Failure to maintain the vehicle properly inaccordance with the instructions in the Owner’sManual or the Service section of this Statement,that results in the failure of any part of the vehicle.

Modification of the vehicle or installation of anyperformance accessories or componentsattached to the vehicle which alters the originalengineering and/or operating specifications orwhich result in damage to the other originalcomponents, electrical interference, electricalshort, radio static, water leaks and wind noise.

Tires are warranted by their respectivemanufacturer. See the Tire Warranty Statementon page 39.

Driving over rough or damaged road surfaces,as well as debris, curbs and other obstaclescan cause serious damage towheels, tiresand suspension parts. This ismore likely tooccurwith low-profile tires that provide lesscushioning between thewheel and the road.Be careful to avoid road hazards and reduceyour speed, especially if your vehicle isequippedwith low-profile tires.

Non-genuine BMWParts —While you may electto use non-genuine BMW parts for maintenanceor repair services, BMWNA is not obligated topay for repairs of the non-genuine BMW parts orfor repairs of any damage resulting from the useof non-genuine parts.

BMWNAwill not accept any liability underthis warranty for repair of, or damage causedby, any parts and accessories not approvedbyBMW.

This warranty shall be null and void if theVehicle Identification Number (VIN) has beenaltered or cannot be read, if the odometer hasbeen replaced or altered and the truemileagecannot be determined, if the vehicle has been

declared a total loss or sold for salvagepurposes, or if the vehicle has been used inany competitive event.

General

These warranties give you specific legal rights,and you may also have other rights which varyfrom state to state.

THE DURATION OF ANY IMPLIEDWARRANTIES, INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY, ISLIMITEDTOTHE DURATION OFTHEEXPRESSWARRANTIES HEREIN.

BMWNA HEREBYEXCLUDES INCIDENTALAND CONSEQUENTIAL DAMAGES,INCLUDING LOSS OFTIME, INCONVENIENCE,OR LOSS OF USE OFTHE VEHICLE, FOR ANYBREACH OF ANYEXPRESS OR IMPLIEDWARRANTY, INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY,APPLICABLETOTHIS PRODUCT.

Some states do not allow limitations on how longan implied warranty lasts, or the exclusion orlimitation of incidental or consequentialdamages, so the above limitations andexclusions may not apply to you.

LimitedWarranty—RustPerforation 2014Models

BMW of North America, LLC (BMWNA) warrantsthis original vehicle against defects in materialsor workmanship which will result in rustperforation of the vehicle body for a period of12-years unlimited mileage. Coverage begins onthe date of first retail sale or the date the vehicleis first placed into service as a salesdemonstrator, Aftersales Mobility Program (AMP)Vehicle or company vehicle, whichever is earlier.

To obtain warranty service coverage, the vehiclemust be brought, upon discovery of any rustperforation, to the workshop of any authorizedBMW center. This authorized BMW center will,without charge for parts or labor, either repair orreplace the defective part(s). The decisionwhether to repair or replace said part(s) is solelythe prerogative of BMWNA. Parts for whichreplacements are made become the property ofBMWNA.

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BMW of North America, LLC (BMWNA) makesno other express warranty on this product exceptthe new car warranty or the warranty as to theemission control system.


BMWOF NORTH AMERICA, LLC (BMWNA)HEREBYEXCLUDES INCIDENTAL ANDCONSEQUENTIAL DAMAGES, INCLUDINGLOSS OFTIME, INCONVENIENCE, OR LOSSOF USE OFTHE VEHICLE, FOR ANYBREACHOF ANYEXPRESS OR IMPLIEDWARRANTY,INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY, APPLICABLETOTHISPRODUCT.

Some states do not allow limitations on how longan implied warranty lasts, or the exclusion orlimitation of incidental or consequentialdamages, so the above limitations andexclusions may not apply to you.

This warranty gives you specific legal rights, andyou may also have other rights which vary fromstate to state. Any legal claim or action arisingfrom any express or implied warranty containedherein must be brought within 12 months of thedate it arises.

This warranty does not apply to damagecaused by negligence, improper accidentdamage repairs, or improper use.

BMWNAwill not accept any liability underthis warranty for repair of, or damage causedby, any parts and accessories not approvedbyBMW.

This warranty shall be null and void if theVehicle Identification Number (VIN) has beenaltered or cannot be read, if the odometer hasbeen replaced or altered and the truemileagecannot be determined, if the vehicle has beendeclared a total loss or sold for salvagepurposes, or if the vehicle has been used inany competitive event.

Federal Emissions SystemDefectWarranty (Valid Only in the U.S.A.including Puerto Rico)

This warranty applies only to U.S.-specificationvehicles distributed by BMW of North America,LLC (BMWNA) or sold through the BMWNAEuropean Delivery Program.

In accordance with the defect warrantyprovisions of section 207(b) of the Clean Air Act,BMWNA warrants to the first retail purchaser,and each subsequent purchaser, that the car (a)was designed, built and equipped so as toconform, at the time of sale, with all regulationsof the U.S. Environmental Protection Agencyapplicable at the time of manufacture and (b) isfree from defects in materials and workmanshipwhich would cause it to fail to conform withapplicable regulations for a period of 2 years or24,000 miles, whichever occurs first, except forspecific emission control components (as listedon page 26), for which the warranty period is8 years or 80,000 miles, whichever occurs first.


Warranty claims must be made as soon asreasonably possible after a defect is discovered.To make a claim, the car must be brought to anyauthorized BMW center during normal businesshours.

The authorized BMW center will, without chargefor parts or labor (including diagnosis), eitherrepair or replace the defective part, if any. Thedecision whether to repair or replace said parts issolely the prerogative of BMWNA and must beexpected to correct the failure of the warrantedpart. Parts for which replacements are madebecome the property of BMWNA. In all cases, areasonable time must be allowed for warrantyrepairs to be completed after the car is receivedby the authorized BMW center.


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For assistance in determining which specificparts or components of your vehicle are coveredunder this warranty, please contact yourauthorized BMW center.

It is the owner’s responsibility to have allscheduled inspection and maintenance servicesperformed (at the owner’s expense), asprescribed in the maintenance schedule for theBMW Emission Control System. Service intervalsare computed by the onboard BMWConditionBased Service system and displayed on theinstrument panel. The instructions for propermaintenance and use can be found in theOwner’s Manual. It is strongly recommended thatany replacement parts used for maintenance,repair or replacement of emission controlsystems be certified BMWService Parts or BMWAuthorized Remanufactured Parts. Withoutinvalidating this warranty, the owner may elect tohave maintenance, repair or replacement of theemission control systems performed by anyautomotive repair establishment, or elect to useparts other than certified BMWService Parts.However, the cost of such service or parts will notbe covered under this warranty, except inemergency situations. In an emergency situation,where an authorized BMW center or a warrantyreplacement part is not reasonably available(within 30 days), repairs may be performed at anyavailable service establishment using anyequivalent part. BMWNA will reimburse theowner for such emergency repairs (includinglabor, parts and diagnosis not to exceedBMWNA rates for labor, parts, and diagnosis insaid area) that are covered under this warranty.Replaced parts and paid invoices must bepresented at an authorized BMW center as acondition of reimbursement for emergencyrepairs not performed by an authorized BMWcenter.

The use of replacement parts, which are not ofequivalent quality, may impair the effectivenessof the emission control system. If other thancertified BMWService Parts or AuthorizedRemanufactured Parts are used for maintenance,repair or replacement of components affectingemission control, the owner should obtain

assurances that such parts are warranted by theirmanufacturer to be equivalent to genuine BMWparts in performance and durability. BMWNAassumes no liability under this warranty withrespect to parts other than genuine BMW parts.

However, the use of non-genuine BMWreplacement parts or non-EPA certified partsdoes not invalidate the warranty on othercomponents, unless non-genuine BMW parts ornon-EPA certified parts cause damage towarranted parts.

What is not covered

This warranty does not cover malfunctionscaused by any of the following: accident, flood,misuse, improper adjustment, modification,alteration, tampering, disconnection, improper orinadequate maintenance. For gasoline engines,the use of leaded fuel or fuels containing morethan 10% ethanol, or other oxygenates with morethan 2.8% oxygen by weight (i.e., more than 15%MTBE or more than 3%methanol plus anequivalent amount of co-solvent). For dieselengines, the use of diesel fuel other than what isrequired as outlined on page 2 and in theOwner’s Manual or the accidental use ofgasoline.

The replacement of maintenance parts, such asspark plugs (gasoline engines only), filters andsimilar items used in required maintenanceservices, the repair or replacement ofmaintenance parts beyond the first requiredinspection/maintenance, or if the part has beenreplaced earlier for reasons other than it beingdefective.

The car or any part of the car, unless a failurecauses the car to fail to conform to applicableemission regulations.

Any car on which the odometer has beenreplaced or altered and the true mileage cannotbe determined.

The car, if the Vehicle Identification Number (VIN)is altered or cannot be read, or if the car has beendeclared a total loss or sold for salvage purposes.

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General

These warranties give you specific legal rights,and you may also have other rights which varyfrom state to state.


BMWNA HEREBYEXCLUDES INCIDENTALAND CONSEQUENTIAL DAMAGES,INCLUDING LOSS OFTIME, INCONVENIENCE,OR LOSS OF USE OFTHE VEHICLE, FOR ANYBREACH OF ANYEXPRESS OR IMPLIEDWARRANTY, INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY,APPLICABLETOTHIS PRODUCT.

Some states do not allow limitations on how longan implied warranty lasts, or the exclusion orlimitation of incidental or consequentialdamages, so the above limitations andexclusions may not apply to you. Additionally, ifyou are a California, Connecticut, Delaware,Maine, Maryland, Massachusetts, New Jersey,NewYork, Oregon, Pennsylvania, Rhode Island,Vermont orWashington resident and your vehicleis registered in that state, your vehicle is eligiblefor California Emissions Warranty coverage.

These federal warranty provisions also apply toall vehicles sold in all U.S. states and territoriesregardless of whether a state has enacted statewarranty provisions that differ from the federalprovisions.

Federal Emissions PerformanceWarranty (Valid Only in the U.S.A.including Puerto Rico)

In those states and jurisdictions that haveestablished periodic vehicle emissions tests toencourage proper vehicle maintenance andrequire the car to pass an emissions testapproved by the U.S. Environmental ProtectionAgency and:

1. The car was distributed by BMW of NorthAmerica, LLC (BMWNA), or sold through theBMWNA European Delivery Program; and

2. The car has been maintained and operated inaccordance with the instructions for propermaintenance and use set forth in the Owner’sManual supplied with the car; and

3. The car fails to conform to the applicableemissions standards of the EPA as judged byan EPA approved emissions test; and

4. The failure to conform results or will result inthe owner of the car having to bear a penaltyor other sanction (including the denial of theright to use the car) under local state orfederal law if the non-conformity is notremedied within a specified period of time.

Then, in accordance with the provisions ofsection 207(b) of the Clean Air Act, BMWNAwarrants that if the car is eligible for coverageunder this warranty, any non-conformities in thecar, which cause it to fail an EPA-approvedemissions test will, without charge for parts orlabor (including diagnosis), be adjusted, repaired,or replaced, at the option of BMWNA to properspecifications, in order to make the car complywith applicable emissions standards. Thedecision whether to adjust, repair or replace partsis solely the prerogative of BMWNA and mustreasonably be expected to correct the failure ofthe warranted part.

Coverage begins on the date of first retail sale orthe date the vehicle is first placed into service asa sales demonstrator, Aftersales MobilityProgram (AMP) Vehicle or company vehicle,whichever is earlier. This warranty continues for aperiod of 2 years or 24,000 miles, whicheveroccurs first, except for specific emissions controlcomponents (as listed on page 26), for which thewarranty period is 8 years or 80,000 miles,whichever occurs first.

This warranty is made subject to the terms andconditions that apply to the Emission ControlSystemWarranty and the New Vehicle LimitedWarranty.


No claim under this warranty will be denied on thebasis of use of a properly installed EPA certifiedemission part for maintenance and repair.

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A vehicle manufacturer may deny an emissionperformance warranty claim on the basis of anuncertified replacement part used in themaintenance or repair of a vehicle only if the vehiclemanufacturer presents evidence that theuncertified replacement part is either defective inmaterials or workmanship or not equivalent from anemission standpoint to the original equipment part.

Maintenance, replacement, or repair ofemission control devices and systemsmaybeperformed by any automotive repairestablishment or individual using anycertified part.

Immediately after the car has failed an EPAapproved emission short test, your claim can bemade at any authorized BMW center. Theauthorized BMW center will honor or deny yourclaim within the time period specified by local orstate laws (not to exceed 30 days), to avoidfurther penalties or sanctions. If the claim isdenied, the authorized BMW center will notifyyou in writing of the reason(s). The authorizedBMW center is required by law to honor the claimif notice of denial is not received by the ownerwithin the specified time period.

You may obtain further information concerningthe emission warranties, or report violations ofwarranty terms, by contacting the Director, FieldOperations and Support Division (6406J),Environmental Protection Agency, 401 M Street,SW, Washington, D.C. 20460.

The following systems are covered by theFederal Emission Performance Warranty for aperiod of 2-years or 24,000 miles, whicheveroccurs first. The specific systems may varyaccording to model; therefore, all of the systemslisted may not be used on your vehicle. Forassistance in determining which systems andspecific components within these systems applyto your vehicle, please contact your authorizedBMW center.

AIR INDUCTION SYSTEM

FUEL METERING SYSTEM

IGNITION SYSTEM

POSITIVE CRANKCASE VENTILATIONSYSTEM (PCV)

FUEL EVAPORATIVE CONTROL SYSTEM

EXHAUSTSYSTEM

ENGINE EMISSION CONTROL SYSTEMSENSORS/DEVICES

ONBOARD DIAGNOSTIC SYSTEM (OBD)

RELATED PARTS ASSOCIATEDWITHTHEABOVE SYSTEMS

The following components and/or systems are/iscovered under the Federal Emission Warranty fora period of 8 years or 80,000 miles, whicheveroccurs first.

CATALYTIC CONVERTER

ENGINE CONTROLMODULE (INCLUDINGONBOARD DIAGNOSTIC SYSTEM)

For assistance in determining coverage of thespecific components of the Onboard diagnosticsystem, please contact your authorized BMWcenter.

California Emission ControlWarrantyStatement*YourWarrantyRights andObligations

The California Air Resources Board and BMW ofNorth America, LLC (BMWNA) are pleased toexplain the emission control system warranty onyour 2014 vehicle. In California, new motorvehicles must be designed, built and equipped tomeet the State’s stringent anti-smog standards.BMWNAmust warrant the emission controlsystem on your vehicle for the periods of timelisted below provided there has been no abuse,neglect or improper maintenance of your vehicle.

*The California Emissions Control SystemLimited Warranty applies to all 2014 U.S.-specification BMW vehicles registered inCalifornia, Connecticut, Delaware, Maine,Maryland, Massachusetts, New Jersey, Oregon,Pennsylvania, Rhode Island, Vermont orWashington. This warranty also applies toSULEV (PZEV) models registered in Delaware,Oregon, Pennsylvania orWashington. TheSULEV (PZEV) models registered in California,Connecticut, Maine, Maryland, Massachusetts,New Jersey, NewYork, Rhode Island andVermont have different emissions warrantycoverage; please refer to the SULEV (PZEV)section beginning on page 39.

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Your emission control system may include partssuch as the fuel injection system, the ignitionsystem, catalytic converter, and enginecomputer. Also included may be hoses, belts,connectors and other emission-relatedassemblies.

Where a warrantable condition exists, BMWNAwill repair your vehicle at no cost to you includingdiagnosis, parts and labor.

Manufacturer’sWarrantyCoverage:– For 3 years or 50,000 miles, whichever occursfirst:

1. If your vehicle fails a Smog Check inspection,all necessary repairs and adjustments will bemade by BMWNA to ensure that your vehiclepasses the inspection. This is your emissioncontrol system PERFORMANCEWARRANTY.

2. If any emission-related part on your vehicle isdefective, the part will be repaired or replacedby BMWNA. This is your short-termemission control system DEFECTSWARRANTY.

– For 7 years or 70,000 miles (8 years or100,000 miles for certain models), whicheveroccurs first:

If an emission-related part specially noted onpage 31 as having coverage for 7 years or70,000 miles (8 years or 100,000 miles forcertain models, on page 37) is defective, the partwill be repaired or replaced by BMWNA. This isyour long-term emission control systemDEFECTSWARRANTY.


Owner’sWarrantyResponsibilities:– As the vehicle owner, you are responsible forthe performance of the required maintenancelisted in your Owner’s Manual. BMWNArecommends that you retain all receiptscovering maintenance on your vehicle, butBMWNA cannot deny warranty solely for thelack of receipts or for your failure to ensure theperformance of all scheduled maintenance.

– You are responsible for presenting your vehicleto an authorized BMW center as soon as aproblem exists. The warranty repairs should becompleted in a reasonable amount of time, notto exceed 30 days.

– As the vehicle owner, you should also be awarethat BMWNAmay deny your warrantycoverage if your vehicle or part has failed due toabuse, neglect, improper maintenance orunapproved modifications.

If you have any questions regarding yourwarranty rights and responsibilities, you shouldcontact:

BMW of North America, LLCCustomer Relations and Services DepartmentP.O. Box 1227Westwood, NJ 07675-1227

Telephone: 1 800 831-1117



or the

California Air Resources Board9528 Telstar AvenueEl Monte, CA 91731

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California Emission ControlSystem LimitedWarranty*

This warranty applies to California certifiedvehicles distributed by BMW of North America,LLC (BMWNA) or sold through the BMWNAEuropean Delivery Program, registered andoperated primarily in California.

*The California Emissions Control SystemLimited Warranty applies to all 2014 U.S.-specification BMW vehicles registered inCalifornia, Connecticut, Delaware, Maine,Maryland, Massachusetts, New Jersey, Oregon,Pennsylvania, Rhode Island, Vermont orWashington. This warranty also applies toSULEV (PZEV) models registered in Delaware,Oregon, Pennsylvania orWashington. TheSULEV (PZEV) models registered in California,Connecticut, Maine, Maryland, Massachusetts,New Jersey, NewYork, Rhode Island andVermont have different emissions warrantycoverage; please refer to the SULEV (PZEV)section beginning on page 39.

BMWNA warrants to the original purchaser andeach subsequent owner that the vehicle is:

a. designed, built and equipped so as toconform with the applicable California AirResources Board emission standards.

b. free from defects in materials andworkmanship which cause any part that canaffect emissions to fail to conform withapplicable requirements or to fail a CaliforniaSmog Check test or EPA approved short testfor a period of 3 years or 50,000 miles,whichever occurs first.

c. free from defects in materials andworkmanship in emission related parts, whichare contained in the California EmissionWarranty Parts List on page 31, for a period of7 years or 70,000 miles (8 years or100,000 miles for certain models, onpage 37), whichever occurs first.


To obtain service under this warranty, the vehiclemust be brought, upon failure of a Smog Checktest or upon discovery of the defect, to theworkshop of any authorized BMW center, duringnormal business hours. The authorized BMWcenter will honor or deny your claim within30 days. If the claim is denied, the authorizedBMW center will notify you in writing of thereason(s). The authorized BMW center isrequired by law to honor the claim if notice is notgiven to the owner within 30 days.

The authorized BMW center will, without chargefor parts or labor (including diagnosis), eitheradjust, repair or replace the defective part andother parts affected by the failure of thewarranted part, if any. If your vehicle failed theCalifornia Smog Check test or an EPA approvedshort test, then BMWNA will repair your vehicleso that it will pass this test. Items that requirescheduled replacement are warranted up to thereplacement interval specified in the Servicesection of this Statement. BMWNAmay repair apart in lieu of replacing it when performingwarranty repairs. Parts for which replacementsare made become the property of BMWNA. After3 years or 50,000 miles, and in accordance withparagraph (c) above, such repairs are limited tothe repair or replacement of those partsidentified in the California Emissions WarrantyList.

If your California registered vehicle is between 7and 8 years old and has been driven less than80,000 miles, then your vehicle is eligible foradditional warranty coverage under the FederalEmissions Warranty.

A repair performed as the result of a Smog Checktest failure due to a defect in a part, which iswarranted for 7 years/70,000 miles (8 years or100,000 miles for certain models), is covered.


In all cases, a reasonable time, not to exceed30 days, must be allowed for a warranty repair tobe completed, after the car is received by theauthorized BMW center.

28


It is the owner’s responsibility to have all requiredmaintenance services performed (at the owner’sexpense), as prescribed in the maintenanceschedule for the BMW Emission Control System.Service intervals are computed by the ConditionBased Service system and displayed on theinstrument panel.

However, BMWNA will not deny your warrantyrepair claims solely because you do not havemaintenance records or you did not perform therequired maintenance unless BMWNAdemonstrates that such lack of requiredmaintenance is a direct cause of the emissioncontrol system failure. The instructions forrequired maintenance and use can be found inthe Owner’s Manual and in the Service section ofthis Statement.

It is strongly recommended that any replacementparts used for maintenance, repair orreplacement of emission control systems begenuine BMWService Parts or BMWAuthorizedRemanufactured Parts. Without invalidating thiswarranty, the owner may elect to havemaintenance, repair or replacement of theemission control systems performed by anyautomotive repair establishment, or elect to useparts other than BMWAuthorizedRemanufactured or genuine BMWService Parts.However, the cost of such service or parts will notbe covered under this warranty, except inemergency situations. In an emergency situation,where an authorized BMW center is notreasonably available or a warranty replacementpart is not available within 30 days, repairs maybe performed at any available serviceestablishment or by any individual using anyreplacement part.

A repair not completed within 30 daysconstitutes an emergency. BMWNA willreimburse the owner for such emergency repairs(including labor, parts and diagnosis not toexceed BMW suggested retail price for allwarranted parts replaced and labor chargesbased on the manufacturer’s recommended timeallowance for the warranty repair and thegeographically appropriate hourly labor rate) thatare covered under this warranty. Replaced partsand paid invoices must be presented to anauthorized BMW center as a condition of

reimbursement for emergency repairs notperformed by an authorized BMW center.

The use of replacement parts, which are not ofequivalent quality, may impair the effectivenessof emission control systems. If other thangenuine BMWService Parts or AuthorizedRemanufactured Parts are used for maintenance,repair or replacement of components affectingemission control, the owner should obtainassurances that such parts are warranted by theirmanufacturer to be equivalent to genuine BMWparts in performance and durability. BMWNAassumes no liability under this warranty withrespect to parts other than genuine BMW parts.

However, the use of non-genuine BMWreplacement parts does not invalidate thewarranty on other components, unlessnon-genuine BMW parts cause damage towarranted parts.

What is not covered

This warranty does not cover malfunctionscaused by any of the following: accident, flood,misuse, modification, alteration, tampering,disconnection, improper or inadequatemaintenance, except if performed by anauthorized BMW center doing warranty repairwork, use of leaded fuel or fuel other than asspecified in the Owner’s Manual.

The replacement of maintenance parts, such asspark plugs (gasoline engines only), filters andsimilar items used in required maintenanceservices or the repair or replacement ofmaintenance parts beyond the first replacementinterval.


The car, if the Vehicle Identification Number (VIN)is altered or cannot be determined, or if the carhas been declared a total loss or sold for salvagepurposes.

29


General

The warranty gives you specific legal rights, andyou may also have other rights which vary fromstate to state.


BMWOF NORTH AMERICA, LLC (BMWNA)HEREBYEXCLUDES INCIDENTAL ANDCONSEQUENTIAL DAMAGES, INCLUDINGLOSS OFTIME, INCONVENIENCE, OR LOSSOF USE OFTHE VEHICLE, FOR ANYBREACHOF ANYEXPRESS OR IMPLIEDWARRANTY,INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY, APPLICABLETOTHISPRODUCT.

For assistance in determining which parts arecovered by this warranty, please contact yourauthorized BMW center or the BMWNACustomer Relations and Services Department at1 800 831-1117. You may obtain furtherinformation concerning the emissions warrantyor report violations of warranty terms bycontacting Air Resources Board (ARB), MobileSource Operations Division, 9528 TelstarAvenue, El Monte, CA 91731. Please include thetitle of the BMW service department head andtelephone number.

30


California EmissionWarranty Parts List (7 years or 70,000miles)

The following components are covered for defects by the California Emission Control System LimitedWarranty for a period of 7 years or 70,000 miles, whichever comes first. For certain models, thecomponents are covered for a period of 8 years or 100,000 miles, whichever comes first. See the tableon page 37 for models which components are covered for 8 years or 100,000 miles.

Models: 328d328d xDrive328d xDriveSportWagon

328i328i xDriveSULEV (PZEV)DE, OR, PA &WAonly

ActiveHybrid3 535d535d xDrive

550i550i xDrive550i GT*550ixDriveGT*

ActiveHybrid5

Coverage: 7Years70,000miles

7Years70,000miles

7Years70,000miles

7Years70,000miles

7Years70,000miles

7Years70,000miles

CatalyticConverter

• • • •

CatalyticConverterwith Muffler(Underbody)

•

Charge AirCooler

• • • •

Charge AirInductionTract

• •

ConnectionPipe(Charge Air)

• •

CylinderHead CoverGasket

• • • • • •

DeliveryUnit withIn-TankFuel Pump

• •

DieselParticulateFilter

• •

DSC(DynamicStabilityControlUnit)

• •

EGR Valve(Connectsto IntakeManifold)

• •

Electric A/CCompressor

• •

ElectricVacuumPump

• •

31






ActiveHybrid5


7Years70,000miles

7Years70,000miles

7Years70,000miles

7Years70,000miles

7Years70,000miles

EME(ElectricMotorControlUnit)

• •

EngineControlModule

• • • • • •

EvaporativeCanister

• • •

ExhaustCooler forEGR

• •

ExhaustManifold

• • •

ExhaustManifoldGasket

• • • • • •

ExhaustPipe(BetweenDPF andSCR)

• •

ExhaustPipe withSCRCatalyst

• •

Fuel FillerPipe

•

FuelInjector

• • •

FuelInjectorO-Ring

•

FuelPressureRegulatingValve

• •

Fuel SupplyModule

• • • •

Fuel Tank • • • •Gasket,DPF Inlet

• •

32






ActiveHybrid5


7Years70,000miles

7Years70,000miles

7Years70,000miles

7Years70,000miles

7Years70,000miles

Gasket,ExhaustPipeBetweenCat & Turbo

•

Gasket,Turbo toExhaustManifold

• • •

HighPressureFuel Pump

• • • • • •

HighPressureRail

• • •

HighPressureSensor(Fuel)

•

HV Battery • •HybridDrive(ElectricalMachine)

• •

IntakeManifold

• • • •

IntakeManifoldwith FlapControl

• •

IntakeManifoldGasket Set

•

IntakeMuffler

•

KnockSensor

•

MeteringUnit, SCR

• •

NOxSensor

• •

PressureAccumulator(Fuel Rail)

• •

33






ActiveHybrid5


7Years70,000miles

7Years70,000miles

7Years70,000miles

7Years70,000miles

7Years70,000miles

ProcessingUnit, SCR

• •

Pump Unit,SCR

• •

Radiator(with DORSystem)

•

SCR FillerTube

• •

SCRReagentReservoir

• •

StarterGenerator

• •

SupplyModule,SCR

• •

ThrottleBody

• • • • •

TorqueConverter

• • • •

TransmissionControlModule

• • • • • •

Turbocharger • • • • • •VacuumPump

• • • • • •

VacuumReservoir

•

ValvetronicActuator

• • • •

VANOS(VVT)AdjustmentUnit

• • • •

Vent Pipe •

*GT - Gran Turismo

34


Models: 750i750i xDrive750Li750Li xDrive

760Li ActiveHybrid 7 ALPINAB7ALPINAB7xDrive


7Years70,000miles

7Years70,000miles

7Years70,000miles

Catalytic Converter • • • •Charge Air Cooler • • •Charge Air InductionTract

•

Charge Air Tube •Cylinder Head CoverGasket

• • •

Cylinder Head CoverGasket Set

•

Delivery Unit withIn-Tank Pump, Right

•

DSC (Dynamic StabilityControl Unit)

•

Electric A/C Compressor •Electric Vacuum Pump •EME (Electric MotorControl Unit)

•

Engine Control Module • • • •Evaporative Canister •Exhaust Manifold • • •Exhaust Manifold Gasket • • • •Filtered Air Duct •Fuel Injector • • •Fuel Injector O-Ring • • •Fuel Pump Unit(Including Filter)

• •

Fuel Supply Module •Fuel Tank • • • •Gasket, ExhaustManifold-to-Intermediate Pipe

•

Gasket, Exhaust PipeBetween Cat & Turbo

• •

Gasket, Filtered Air Duct •Gasket, IntermediatePipe-to-Turbo

•

Gasket, Turbo to ExhaustManifold

• •

High Pressure FuelPump

• • • •

35


Models: 750i750i xDrive750Li750Li xDrive

760Li ActiveHybrid 7 ALPINAB7ALPINAB7xDrive


7Years70,000miles

7Years70,000miles

7Years70,000miles

High Pressure Pipe • • •High Pressure Rail • • • •High Pressure Sensor(Fuel)

• • •

HV Battery •Hybrid Drive (ElectricalMachine)

•

Intake Manifold • • •Intake Manifold (Lower) •Intake Manifold GasketSet

• •

Intake Manifold GasketSet (Lower)

•

Intake Manifold GasketSet (Upper)

•

Intake Manifold System(Upper)

•

Intermediate Pipe(Exhaust Manifold toTurbo)

•

Knock Sensor • • •Solenoid Valve •Starter Generator •Throttle •Throttle Body • • •Torque Converter • •Torque Converter RepairKit

•

Transmission ControlModule

• • • •

Turbocharger • • • •Vacuum Pump • • • •Vacuum Reservoir • • •Valvetronic Actuator •VANOS (VVT)Adjustment Unit

• • • •

36


California EmissionWarranty Parts List (8 years or 100,000miles)

The following components are covered for defects by the California Emission Control System LimitedWarranty for a period of 8 years or 100,000 miles, whichever comes first. The period is noted in thetable below:

Models: 328i328i xDrive328i xDrive GT*328i xDriveSportWagon

335i335i xDrive335ixDriveGT*

320i320i xDrive

528i 535i535i xDrive535i GT*535ixDriveGT*

740i740Li740Li xDrive


8Years100,000miles

8Years100,000miles

8Years100,000miles

8Years100,000miles

8Years100,000miles

CatalyticConverter

• • • • • •

Charge AirCooler

• • • • • •

Charge AirInductionTract

•

CylinderHead CoverGasket Set

• • • • •

EngineControlModule

• • • • • •

EvaporativeCanister

• • •

ExhaustManifoldGasket

• • • • • •

Fuel FillerPipe

• • •

Fuel PumpUnit(IncludingFilter)

•

Fuel SupplyModule

• • • • •

Fuel Tank • • • • • •HeatedFrontOxygenSensor

•

HeatedRearOxygenSensor

• • • •

HighPressureFuel Pump

• • • • • •

37


Models: 328i328i xDrive328i xDrive GT*328i xDriveSportWagon

335i335i xDrive335ixDriveGT*

320i320i xDrive

528i 535i535i xDrive535i GT*535ixDriveGT*

740i740Li740Li xDrive


8Years100,000miles

8Years100,000miles

8Years100,000miles

8Years100,000miles

8Years100,000miles

HighPressureRail

• • •

IntakeManifold

• • • • • •

IntakeMuffler

•

KnockSensor

•

Throttle • •TorqueConverter

• • • • • •

TransmissionControlModule

• • • • • •

Turbocharger • • • • • •VacuumPump

• • • • • •

ValvetronicActuator

• • • • • •

VANOS(VVT)AdjustmentUnit

• • • • • •

38


Notice

The “National Traffic and Motor Vehicle SafetyAct of 1966” requires manufacturers to be in aposition to contact vehicle owners when acorrection of a safety-related defect ornoncompliance issue with an applicable federalmotor vehicle safety standard becomesnecessary.

Please see the Correcting, Updating or ChangingVehicle-Related or Ownership Informationsection.

Correcting, Updating orChangingVehicle-Related orOwnershipInformation

To enable BMW to contact you with importantvehicle product and safety updates, includingvehicles with expired warranty coverage, pleaseupdate your vehicle-related or ownershipinformation by either:

� Logging on at www.bmwusa.com, to accessyour My BMWAccount (create a new accountas necessary)

� Contacting the BMWCustomer Relations andServices Department at 1 800 831-1117

� Complete and mail the Information ChangeCard, located at the back of this booklet

Please have your vehicle’s 17-character VehicleIdentification Number (VIN) available.

TireWarrantyStatement

Original equipment tires on new BMW vehiclesare warranted by their respective manufactureras detailed in the applicable tire manufacturer’swarranty statement.

The CD ROM BMW provides in the vehicle’sdocuments portfolio contains the warrantystatements for the following original equipmenttire manufacturers (as applicable to your vehicle):

� Bridgestone/Firestone� Continental� Goodyear/Dunlop� Hankook� Michelin� Pirelli

However, we also recommend either contactingor visiting the specific tire manufacturer’swebsite to ensure that you have the most currenttire warranty information that applies to your tires.

Should you have difficulty in obtaining theapplicable warranty service from a tiremanufacturer, your authorized BMW center willassist you in resolving the situation.

Instructions for proper tire care and maintenanceare contained in the Wheels and Tires section ofyour vehicle’s Owner’s Manual.

California EmissionWarranty—SULEV (PZEV)

Certain 2014 328i models are certified toCalifornia’s stringent Super Ultra Low EmissionVehicle (SULEV) standards and also qualify as aPartial Zero Emission Vehicle (PZEV) under theCalifornia Air Resources Board Zero EmissionVehicle program. In addition to very low tailpipeand zero-evaporative emissions, this PZEVcertification includes a unique warranty when thevehicle is registered in California, Connecticut,Maine, Maryland, Massachusetts, New Jersey,NewYork, Rhode Island or Vermont. The SULEV(PZEV) models registered in Delaware, Oregon,Pennsylvania andWashington are covered by theCalifornia Emissions Warranty; this coverage isdescribed beginning on page 26.

The emission certification standard can beverified on the Vehicle Emission ControlInformation label located in the enginecompartment. A representative label is shown onpage 1.

39


Overview of BMWLimitedWarranties for SULEV (PZEV)Models

Your vehicle has been specifically adapted and designed tomeet the particular operatingconditions and homologation requirements in your country and continental region in order todeliver the full BMWdriving pleasure while the vehicle is operated under those conditions.

If youwish to operate your vehicle in another country or region, youmaybe required to adaptyour vehicle tomeet different prevailing operating conditions and homologation requirements.You should also be aware of any applicable warranty limitations or exclusions for such countryor region. In such case, please contact the CustomerRelations and Services Department forfurther information.

The BMW limitedwarranties apply only to U.S.-specification BMWvehicles and is valid onlywhen repairs are performed at an authorized U.S. BMWcenter, subject to all applicableexclusions or limitations. All otherU.S.-specification programs such as Roadside Assistanceand theMaintenance Programs are also valid only in the U.S.

* The California Emissions Control System Limited Warranty applies to all 2014 U.S.-specification BMWSULEV (PZEV) vehicles registered in California, Connecticut, Maine, Maryland, Massachusetts, NewJersey, NewYork, Rhode Island or Vermont.

40


California Emission ControlWarrantyStatement SULEV(PZEV)*YourWarrantyRights andObligations

The California Air Resources Board and BMW ofNorth America, LLC (BMWNA) are pleased toexplain the emission control system warranty onyour 2014 vehicle. In California, new motorvehicles must be designed, built and equipped tomeet the State’s stringent anti-smog standards.BMWNAmust warrant the emission controlsystem on your vehicle for the periods of timelisted below provided there has been no abuse,neglect or improper maintenance of your vehicle.

*The California Emissions Control SystemLimited Warranty SULEV (PZEV) applies to all2014 U.S.-specification BMWSULEV (PZEV)vehicles registered in California, Connecticut,Maine, Maryland, Massachusetts, New Jersey,NewYork, Rhode Island or Vermont. The SULEV(PZEV) models registered in Delaware, Oregon,Pennsylvania orWashington have differentemissions warranty coverage; please refer to theCalifornia Emissions Warranty section beginningon page 26.

Your emission control system may include partssuch as the fuel injection system, the ignitionsystem, catalytic converter, and engine computer.Also included may be hoses, belts, connectors andother emission-related assemblies.

Where a warrantable condition exists, BMWNAwill repair your vehicle at no cost to you includingdiagnosis, parts and labor.

Manufacturer’sWarrantyCoverage:– For 15 years or 150,000 miles, whicheveroccurs first:

1. If your vehicle fails a Smog Check inspection,all necessary repairs and adjustments will bemade by BMWNA to ensure that your vehiclepasses the inspection. This is your emissioncontrol system PERFORMANCEWARRANTY.

2. If any emission-related part on your vehicle isdefective, the part will be repaired or replacedby BMWNA. This is your emission controlsystem DEFECTSWARRANTY.

Owner’sWarrantyResponsibilities:– As the vehicle owner, you are responsible forthe performance of the required maintenancelisted in your Owner’s Manual. BMWNArecommends that you retain all receiptscovering maintenance on your vehicle, butBMWNA cannot deny warranty solely for thelack of receipts or for your failure to ensure theperformance of all scheduled maintenance.

– You are responsible for presenting your vehicleto an authorized BMW center as soon as aproblem exists. The warranty repairs should becompleted in a reasonable amount of time, notto exceed 30 days.

– As the vehicle owner, you should also be awarethat BMWNAmay deny your warrantycoverage if your vehicle or part has failed due toabuse, neglect, improper maintenance orunapproved modifications.

If you have any questions regarding yourwarranty rights and responsibilities, you shouldcontact:

BMW of North America, LLCCustomer Relations and Services DepartmentP.O. Box 1227Westwood, NJ 07675-1227

Telephone: 1 800 831-1117



or the

California Air Resources Board9528 Telstar AvenueEl Monte, CA 91731

41


California Emission ControlSystem LimitedWarrantySULEV(PZEV)*

This warranty applies to California certifiedvehicles distributed by BMW of North America(BMWNA) or sold through the BMWNAEuropean Delivery Program, registered andoperated primarily in California.

*The California Emissions Control SystemLimited Warranty SULEV (PZEV) applies to all2014 U.S.-specification BMWSULEV (PZEV)vehicles registered in California, Connecticut,Maine, Maryland, Massachusetts, New Jersey,NewYork, Rhode Island or Vermont.

BMWNA warrants to the original purchaser andeach subsequent owner that the vehicle is:

a. designed, built and equipped so as toconform with the applicable California AirResources Board emission standards.

b. free from defects in materials andworkmanship which cause any part that canaffect emissions to fail to conform withapplicable requirements or to fail a CaliforniaSmog Check test or EPA approved short testfor a period of 15 years or 150,000 miles,whichever occurs first.

c. free from defects in materials andworkmanship in emission related parts for aperiod of 15 years or 150,000 miles,whichever occurs first.


To obtain service under this warranty, the vehiclemust be brought, upon failure of a Smog Check testor upon discovery of the defect, to the workshop ofany authorized BMW center, during normalbusiness hours. The authorized BMW center willhonor or deny your claim within 30 days. If the claimis denied, the authorized BMW center will notify youin writing of the reason(s). The authorized BMWcenter is required by law to honor the claim if noticeis not given to the owner within 30 days.

The authorized BMW center will, without chargefor parts or labor (including diagnosis), eitheradjust, repair or replace the defective part andother parts affected by the failure of thewarranted part, if any. If your vehicle failed theCalifornia Smog Check test or an EPA approvedshort test, then BMWNA will repair your vehicleso that it will pass this test. Items that requirescheduled replacement are warranted up to thereplacement interval specified in the Servicesection of this Statement. BMWNAmay repair apart in lieu of replacing it when performingwarranty repairs. Parts for which replacementsare made become the property of BMWNA.

A repair performed as the result of a Smog Checktest failure due to a defect in a part, which iswarranted for 15 years/150,000 miles, is covered.


In all cases, a reasonable time, not to exceed30 days, must be allowed for a warranty repair tobe completed, after the car is received by theauthorized BMW center.

It is the owner’s responsibility to have all requiredmaintenance services performed (at the owner’sexpense), as prescribed in the maintenanceschedule for the BMW Emission Control System.Service intervals are computed by the ConditionBased Service system and displayed on theinstrument panel.

However, BMWNA will not deny your warrantyrepair claims solely because you do not havemaintenance records or you did not perform therequired maintenance unless BMWNAdemonstrates that such lack of requiredmaintenance is a direct cause of the emissioncontrol system failure. The instructions forrequired maintenance and use can be found inthe Owner’s Manual and in the Service section ofthis Statement.

It is strongly recommended that any replacementparts used for maintenance, repair orreplacement of emission control systems begenuine BMWService Parts or BMWAuthorizedRemanufactured Parts. Without invalidating thiswarranty, the owner may elect to havemaintenance, repair or replacement of theemission control systems performed by any

42


automotive repair establishment, or elect to useparts other than BMWAuthorizedRemanufactured or genuine BMWService Parts.However, the cost of such service or parts will notbe covered under this warranty, except inemergency situations. In an emergency situation,where an authorized BMW center is notreasonably available or a warranty replacementpart is not available within 30 days, repairs maybe performed at any available serviceestablishment or by any individual using anyreplacement part.

A repair not completed within 30 daysconstitutes an emergency. BMWNA willreimburse the owner for such emergency repairs(including labor, parts and diagnosis not toexceed BMW suggested retail price for allwarranted parts replaced and labor chargesbased on the manufacturer’s recommended timeallowance for the warranty repair and thegeographically appropriate hourly labor rate) thatare covered under this warranty. Replaced partsand paid invoices must be presented to anauthorized BMW center as a condition ofreimbursement for emergency repairs notperformed by an authorized BMW center.

The use of replacement parts, which are not ofequivalent quality, may impair the effectivenessof emission control systems. If other thangenuine BMWService Parts or AuthorizedRemanufactured Parts are used for maintenance,repair or replacement of components affectingemission control, the owner should obtainassurances that such parts are warranted by theirmanufacturer to be equivalent to genuine BMWparts in performance and durability. BMWNAassumes no liability under this warranty withrespect to parts other than genuine BMW parts.

However, the use of non-genuine BMWreplacement parts does not invalidate thewarranty on other components, unlessnon-genuine BMW parts cause damage towarranted parts.

What is not covered

This warranty does not cover malfunctionscaused by any of the following: accident, flood,misuse, modification, alteration, tampering,disconnection, improper or inadequate

maintenance, except if performed by anauthorized BMW center doing warranty repairwork, use of leaded fuel or fuel other than asspecified in the Owner’s Manual.

The replacement of maintenance parts, such asspark plugs, filters and similar items used inrequired maintenance services or the repair orreplacement of maintenance parts beyond thefirst replacement interval.


The car, if the Vehicle Identification Number (VIN)is altered or cannot be determined, or if the carhas been declared a total loss or sold for salvagepurposes.

General

The warranty gives you specific legal rights, andyou may also have other rights which vary fromstate to state.


BMWOF NORTH AMERICA HEREBYEXCLUDES INCIDENTAL ANDCONSEQUENTIAL DAMAGES, INCLUDINGLOSS OFTIME, INCONVENIENCE, OR LOSSOF USE OFTHE VEHICLE, FOR ANYBREACHOF ANYEXPRESS OR IMPLIEDWARRANTY,INCLUDINGTHE IMPLIEDWARRANTYOFMERCHANTABILITY, APPLICABLETOTHISPRODUCT.

For assistance in determining which parts arecovered by this warranty, please contact yourauthorized BMW center or the BMWNACustomer Relations and Services Department at1 800 831-1117. You may obtain furtherinformation concerning the emissions warrantyor report violations of warranty terms bycontacting Air Resources Board (ARB), MobileSource Operations Division, 9528 TelstarAvenue, El Monte, CA 91731. Please include thetitle of the BMW service department head andtelephone number.

43


Notes:

44

BMW of North America, LLCP.O. Box 1227Westwood, NJ 07675-9868

Attn: Customer Satisfaction

NO POSTAGENECESSARYIF MAILED IN

THEUNITED STATES

BUSINESS REPLY MAILFIRST CLASSMAIL PERMIT NO. 131 WESTWOOD, NJ

Forimmediateupdatesoriftherearenocardsleft,pleasecontactthe

BMWCustomerRelationsCenterat:1-800-831-1117.

BMW of North America, LLCP.O. Box 1227Westwood, NJ 07675-9868

Attn: Customer Satisfaction

NO POSTAGENECESSARYIF MAILED IN

THEUNITED STATES

BUSINESS REPLY MAILFIRST CLASSMAIL PERMITNO.131 WESTWOOD, NJ

Forimmediateupdatesoriftherearenocardsleft,pleasecontactthe

BMWCustomerRelationsCenterat:1-800-831-1117.

891792_Info Change Card_BMW.qxd:Info Change Card_BMW 1/6/11 3:18 PM Page 1

Information Change CardPlease print new owner or update your customer informationFor immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.

The information provided by you will be used by BMW to updatenew owner and customer information. Rest assured that we willnot rent or sell your personal information to anyone. To see ourprivacy policy please go to www.bmwusa.com/about/privacy.htmlor call 800-831-1117 to request a copy.

Please Check One: � Address Change � Ownership Change

� Mr. � Mrs. � Ms. Last Name First Name Middle Initial

Address: Number Street Apt./Suite

City State Zip AM Phone PM Phone

Email Cell Phone

Comments

VIN Current Date: _________________________________________Date of Change of Status: ______________________________Sold Privately � (Print name & address of new owner above, if known)

Purchased Privately � Exported �

Traded � Destroyed �

Lease Ended � Stolen �

Gifted � Never Owned �

Information Change CardPlease print new owner or update your customer informationFor immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.

The information provided by you will be used by BMW to updatenew owner and customer information. Rest assured that we willnot rent or sell your personal information to anyone. To see ourprivacy policy please go to www.bmwusa.com/about/privacy.htmlor call 800-831-1117 to request a copy.

Please Check One: � Address Change � Ownership Change

� Mr. � Mrs. � Ms. Last Name First Name Middle Initial

Address: Number Street Apt./Suite

City State Zip AM Phone PM Phone

Email Cell Phone

Comments

VIN Current Date: _________________________________________Date of Change of Status: ______________________________Sold Privately � (Print name & address of new owner above, if known)

Purchased Privately � Exported �

Traded � Destroyed �

Lease Ended � Stolen �

Gifted � Never Owned �

891792_Info Change Card_BMW.qxd:Info Change Card_BMW 1/6/11 3:18 PM Page 2

Owner/Driver Information:

Name _____________________________________________________________________

Address _____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Owner/Driver Telephones:

Business _____________________________________________________________________

Home _____________________________________________________________________

Model ________________________________________________ Year_______________

VIN

Retail / In-Service Date _________________________________________________________

Trim Code ___________________________________ Color Code _____________________

Production Date _______________________________________________________________

License Plate Number _________________________________________________________

BMW Center Telephone Numbers:

Offices _____________________________________________________________________

Services _____________________________________________________________________

3 Series, 5 Series & 7 Series 2014

© 2013 BMW of North America, LLCWoodcliff Lake, New Jersey 07677The BMW name, model names and logo are registered trademarks.Printed in U.S.A. 07/14

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*SD92-452*

Service and Warranty Information

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