8/19/2019 Monzeratt Eliseria Silgero Work Resume

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MONZERATT ELISERIA SILGERO

10710 Westwood DriveCorpus Christi, Texas 78410

(361) 558-30! " #o$%e&si'ero*ahoo+o#

EDUCATION:

Texas A&M University Corpus Christi; M. A. English Currently enrolled in program

Texas A&M University Corpus Christi; B. A. English Graduation Date May !"# "$!"Tuloso%Miday 'igh ()hool# Corpus Christi# T* Graduation Date May "+# "$$,

EXPERIENCE:

Coastal Bend Coun)il o- GovernmentsAging and Disa/ility 0esour)e CenterArea Agen)y on Aging o- Coastal Bend August "$!1%present 

2n-ormation & 0e-erral (pe)ialistCaregiver support per-orm a multitude o- tas3s varying-rom )leri)al or3 to dire)ting )lients to the proper resour)es needed on a )lient to )lient /asis.4rinting# )opying# multi% line phone# re-errals -or )oordination. '244A trained. 5noledgea/lein the purpose o- the AD0C program and the servi)es it provides through resour)es su)h as6ptions Counseling# 'ousing 7avigation and 0espite )are. Maintains intervieing expertise /yansering a multi%line phone system -or 7o 8rong Door(ingle Door Entry 4oint (ystem into

9ong%Term (ervi)es. Understand )lients: rights and grievan)e pro)edures through )lient0ights and 0esponsi/ilities. 4rovide persons ith in-ormation a/out Medi)are /enets#health)are providers# )urrent insuran)e )over either through Medi)are disa/ility#

6riginal Medi)are or Medi)are 'ealth)are plans. 4res)ription )overage# pres)ription programs.5noledge o- A4( or C4( mandated reporting proto)ols and Children servi)e deliverysystems# long%term )are and aging servi)e delivery system options through servi)es -unded /yDAD(. Condu)t euestions regarding our agen)ies servi)es. 0espond to )onsumers ith patien)e#and ithout ?udgment. Trained and 3noledgea/le in disa/ility denitions# )on)epts#

eti>uette# and independent living philosophy. 2ntrodu)ed to 4erson%)enter )on)epts viae/inar. 2n-ormed in the aging pro)ess. Made aare o- Cultural )ompeten)e via phone)on-eren)e# Crisis intervention training. Aare o- and )apa/le o- re)ogni=ing a/use andexploitation via Aging symposium. A/le to re)ogni=e )hara)teristi)s o- other target

 populations served /y the AD0C.

Del Mar College (eptem/er "$!@%De)em/er "$!@4ro-essional Tutor 0esponsi/ilities in)lude one%on%one -a)e%to%-a)e tutoring ithstudents and mem/ers o- the )ommunity. 'al- hour sessions. (upervisory responsi/ilitiesover student assistants. 8al3ing main oor and ansering >uestions hen prompted /ythose in need o- assistan)e.

The Ar3 Assessment Center -or outh une "$!@% (eptem/er "$!@Case or3er4rovider 0esponsi/ilities in)lude )aring -or )hildren ages $%!, years o- age.4roviding )lean )lothing# -ood# attention and a sa-e living environment.

0oss Dress For 9ess (tore anuary "$!@%uly "$!@Front End (upervisor FE(Asso)iate 0esponsi/ilities in)luded ex)ellent )ustomer servi)es3ills# 3eeping up ith sto)3 and ma3ing sure registers and -ront end are neat andorgani=ed. 0esponsi/le -or maintaining that all asso)iates too3 /rea3s and lun)hes in atimely manner.

Calallen 2(D 6)to/er "$!"% anuary "$!@

mailto:monze_silgero@yahoo.commailto:monze_silgero@yahoo.com

8/19/2019 Monzeratt Eliseria Silgero Work Resume

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4arapro-essional assist loer end students o- grades 4re 5%@rd. 'elp students in)omprehension# and attentiveness. 0eport to superiors. Monitor student groth.

 a)3sonoods 4res/yterian Chur)h De)em/er "$$ to "$!"Heteran 7ursery Attendant at)h over )hildren ages $%I years during mass hours or

spe)ial events.

9a Juinta 2nn & (uites Mar)h "$$, to August "$$,Front Des3 Cler3 )ondu)ting ex)ellent )ustomer servi)e and ta3ing reservations and

money.

VOLUNTEER WORK: "$$" to "$$@ volunteer li-e s3ills teen -a)ilitator ith the Choi)e 9iving 4rogram; agender spe)i)  prora# or .uve$i'e e#a'es i$vo'ved i$ the

 /uve$i'e /ustie *ste#+004 to 007 as a aster2residi$ /uror or the ueess Cou$t* Tee$ Court+003 to 00! over 5 *ears o experie$e as a vo'u$teer or Driso'' Chi'dre$s

ospita'

$or#atio$ des9: speia'i%i$ i$ 'eria' a$d usto#er servie

Chi'd 'ie: speia'i%i$ i$ o#pa$io$ship with the hi'dre$

 ;oo# servie: e #ahi$er*, usto#er servie

?$o'o* support roup: e$tertai$i$ the hi'dre$ whi'e pare$ts were i$ sessio$

@it shop: ashier, #a$ai$