Monthly quality report.2013.jan
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Transcript of Monthly quality report.2013.jan
1
2013 January Quality ReportMonthly Quality Report of AIESEC in Colombia
2
NPS
3
National Condition - General
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunAverage NPS 60 47 28 57 59 58 45
Responses 139 73 68 137 166 195 60
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
60
47
28
57 59 58
4550
Responses Monthly average
4
National Condition –Monthly Average NPS
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
IGIP 25 30 -10 100 29 25 100 0
OGIP -25 29 12 -50 0 22 46 0
IGCDP 64 60 50 25 78 17 27 0
OGCDP 58 44 38 50 40 64 60 0
TMP 68 33 -100 76 63 89 0 0
TLP 50 57 50 56 68 64 100 50
Jul Aug Sep Oct NovDec Jan FebMarAprMayJun
25 30
-10
100
29 25
100
0
IGIP
Jul Aug Sep Oct NovDec Jan FebMarAprMayJun-25
2912
-50
0
22
46
0
OGIP
JulAug
Sep
Oct NovDec
JanFe
bM
arApr
May
Jun
64 6050
25
78
1727
0
IGCDP
JulAug
Sep
Oct NovDec
JanFe
bM
arApr
May
Jun
5844 38
5040
64 60
0
OGCDP
JulAug
Sep
Oct NovDec
JanFe
bM
arApr
May
Jun
50 57 50 5668 64
100
50
TMP
JulAug
Sep
Oct NovDec
JanFe
bM
arApr
May
Jun
6833
-100
76 6389
0 0
TLP
5
National Condition – MC term Average NPS
Program average NPS (2012-07-01 to 2013-01-31)
Program Code Response Detractor Passive Promoter NPS Trend
GIP 113 28 32 53 22 up
GCDP 294 33 82 179 50 down
TMP 263 21 58 184 62 same
TLP 170 8 35 127 70 up
Total 840 67 167 459 57 down
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DECRe-make due to the lack of respond in last time
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National Condition – Comment Summary
IGIP Promoter issues
Cross cultural Cross-culture working experience (44%) Awareness about local culture (33%) Living diverse cultures and having a
multi-cultural experience (22%) Support Professional Development
Education, training and tools to fulfill the job (100%)
Detractor issues Support Professional working environment
The working environment of the organization (100%)
Professional development Supervision and learning development
plan (100%)
OGIP Promoter issues
Cross cultural Cross-culture working experience (33%) Awareness about local culture (33%) Living diverse cultures and having a multi-cultural
experience (33%) Job Description
Job-description aligned with the TN form (67%) Job description clarity (33%)
Professional Development Education, training and tools to fulfill the job (50%) Supervision and learning development plan (50%)
Professional working environment Role and responsibilities within the organization
(50%) The working environment of the organization (50%)
Detractor issues Job Description
Job-description aligned with the TN form (50%) Job description clarity (50%)
Integration Logistic
Introduction to the organization/project (67%) Accommodation (33%)
Selection Communication and clarity around the process
(100%)
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National Condition – Comment Summary
IGCDP Promoter issues
Integration Integration into the local culture (57%) Integration into the local chapter (43%)
Culture Preparation Cultural preparation meeting or events
(50%) Resource/contact sharing for cultural
preparation (50%) Detractor issues
Job Description Job-description aligned with the TN form
(67%) Job description clarity (33%)
Logistic Accommodation (38%) Introduction to the organization/project
(38%) Pick-up (23%)
Communication Communication by the host LC (50%) Information about the acceptance
process (50%)
OGCDP Promoter issues
Job Description Job-description aligned with the TN form
(50%) Job description clarity (50%)
Culture preparation Cultural preparation meeting or events
(67%) Resource/contact sharing for cultural
preparation (33%) Detractor issues
Logistic Accommodation (57%) Introduction to the organization/project
(29%) Pick-up (14%)
Culture preparation Cultural preparation meeting or events
(100%) Job description
Job description clarity (67%) Job-description aligned with the TN form
(33%) Support
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National Condition – Monthly Comment Summary
TLP Top Promoter issues
Experience Working for a team purpose (39%) Collaborative team environment (30%) Being the ultimate responsible for a team/entity
(30%) Overall Development
Defined learning objectives(56%) Defined individual deliverables (44%)
Global Network Collaborative learning environment (100%)
Top Detractor issues Activities to become a better leader
Connection to the external world (50%) Clarity on the role and contribution to AIESEC’s
ambition (25%) Understanding of AIESEC;s ambition and what we
envision (25%) Experience
Working for a team purpose (40%) Collaborative team environment (40%) Being the ultimate responsible for a team/entity
(20%) Skill Development
Education about the role (67%) Transition about the role (33%)
TMP Top Promoter issues
Overall Development Defined learning objectives (61%) Defined individual deliverables (39%)
Experience Working for a team purpose (59%) Collaborative learning environment (41%)
Activities to become a better leader Connection to the external world (38%) Understanding of AIESEC’s ambition and what we
envision (32%) Clarity on role and contribution to AIESEC’s
ambition Global Network
Collaborative learning environment (100%) Top Detractor issues
Experience Working for a team purpose (64%) Collaborative learning (36%)
Overall Development Defined learning objectives(61%) Defined individual deliverables (25%)
Skill Development Education about the role (86%) Transition about the role (14%)
10
JAN
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National Condition – Comment Summary
IGIP Promoter issues
Information Objectives of the program (50%) Program benefits explanation (33%) Exchange participant responsibilities &
programme policies (XPP) (17%) Communication
Communication by the Home LC (25%) Communication by the host
organization (25%) Communication by the Host LC (25%) Information about the acceptance
process (25%) Detractor issues
Integration Integration into the local culture (50%) Integration into the local chapter (50%)
Culture Preparation
OGIP Promoter issues
Matching Matching process explanation (67%) Matching tools and emails training (17%) Myaiesec.net training (17%)
Information Program benefits explanation (43%) Objectives of the program (29%) Exchange participant responsibilities and
program policies (29%) Induction
Education about the AIESEC experience (60%)
Education about the AIESEC Way (20%) Education about AIESEC’s activities (20%)
Detractor issues Selection
Communication and clarity around the process (67%)
The selection panel/interview(33&)
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National Condition – Monthly Comment Summary
IGCDP Promoter issues
Integration Integration into the local chapter (50%) Integration into the local culture (50%)
Matching support Myaiesec.net training (50%) Matching process explanation (50%)
VISA Information about the visa process (33%) Information about the exchange conditions
(33%) VISA documents processing time (33%)
Detractor issues Communication
Communication by the host LC (50%) Information about the acceptance process (50%)
Information Program benefits explanation (33%) Objectives of the program (33%) Exchange participant responsibilities and
program policies(33%) Job description
Job-description aligned with the TN form (50%) Job description clarity (50%)
OGCDP Promoter issues
Cross cultural Living diverse cultures and having a multi-
culture experience(38%) Cross-culture working experience (38%) Awareness about local culture (25%)
Personal Development Personal goal setting (100%)
Social Impact Visible impact of the role/responsibility (33%) Visible impact of the project/organization
(67%) Detractor issues
Support Logistic
Accommodation (50%) Pick-up (25%) Introduction to the organization/project (25%)
Integration Integration in to the local chapter (167%) Integration into the local culture(33%)
13
National Condition – Monthly Comment Summary
TLP Top Promoter issues
Experience Working for a team purpose
Activities to become a better leader Clarity on role and contribution to AIESEC’s
ambition Global Network
Collaborative learning environment (100%) Skill development
Education about the role Overall development
Top Detractor issues Skill development
Education about the role Activities to become a better leader
Connection to the external world Clarity on role and contribution to AIESEC’s
ambition (each issue has 1 answer)
TMP
Top Promoter issues Skill Development
Education about the role
Overall Development Defined learning
objectives
Top Detractor issues N/A
(Only 1 response)
14
Firefighting - General
GCDP GIP TLP TMP
Open cases left 163 75 193 166
In process 25 10 1 1
Closed cases 43 21 25 26
Promoter collected 6 0 0 0
Detractor collected 5 4 0 0
15
LC Name Last Login Login times Monthly Av. NPS NPS Trend since July
Responses % since July
All open case since 12-01-01 All closed case Case collected
Andes 28/01/2013 21 70 Up 20% 20 43 7
Bucaramanga 10/12/2012 3 100 Up 22% 26 1 0
Cali 07/02/2013 14 67 Down 25% 42 1 0
Cartagena 08/02/2013 14 100 Up 19% 18 3 2
EAFIT 02/02/2013 26 83 Same 18% 61 6 2
EAN 11/01/2013 4 0 Up 20% 32 3 0
ECI 11/01/2013 9 -100 Down 33% 25 1 1
EIA 13/01/2013 15 29 Same 26% 56 4 1
Javeriana 02/02/2013 21 50 Up 19% 53 1 0
Manizales 04/02/2013 14 100 Up 25% 22 19 1
Pereira 28/01/2013 12 100 Up 22% 22 1 0
Rosario 04/01/2013 5 33 Down 21% 22 4 1
Santa Marta 10/12/2012 5 67 Up 15% 22 3 0
Tolima 11/01/2013 4 0 Up 18% 20 2 0
Uniatlantico 08/02/2013 7 -50 Down 20% 16 0 0
Uninorte 11/02/2013 24 21 Down 20% 90 9 0
Valledupar 11/02/2013 20 0 Down 18% 9 10 2
Local Condition
16
ICX TN Taker feedback
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National Condition
Last Month This Month Growth
Average NPS N/A N/A N/A
Responses N/A N/A N/A
GCDP N/A N/A N/A
GIP N/A N/A N/A
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National Condition
Promoter issues
N/A
Detractor issues
N/A
19
LC Name Needed Received % of completion NPS Issues
Andes
Bucaramanga
Cali
Cartagena
EAFIT
EAN
ECI
EIA
Javeriana
Manizales
Pereira
Rosario
Santa Marta
Tolima
Uninorte
Uniatlantico
Valledupar
Local Condition
20
NCB
21
National Condition
Consultant
N/A
Cases report
N/A