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December Quality Report

Monthly Quality Report of AIESEC in Colombia

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NPS

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National Condition - General

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunAverage NPS 60 50 38 57 59 71Responses 139 28 29 136 164 48

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May

6050

38

57 59

71

Responses Monthly average

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National Condition –Monthly Average NPS

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

IGIP 25 0 0 100 23 0OGIP -25 0 0 -50 0 0

IGCDP 64 69 38 25 78 0OGCDP 58 40 40 50 40 0

TMP 68 20 -100 75 63 88TLP 50 0 57 56 68 68

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

IGIP OGIP IGCDP OGCDP TLP TMP

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National Condition – MC term Average NPS

Program average NPS (2012-07-01 to 2012-12-31)

Program Code Response Detractor Passive Promoter NPSGIP 28 8 9 11 11

GCDP 168 17 43 108 54TMP 220 18 47 155 62TLP 131 8 31 92 64

Total 547 51 130 366 58

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National Condition – Monthly Comment Summary

IGIP

Promoter issues N/A

Detractor issues N/A

(No answers)

OGIP

Promoter issues N/A

Detractor issues N/A

(No answers)

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National Condition – Monthly Comment Summary

IGCDP

Promoter issues N/A

Detractor issues N/A

(No answers)

OGCDP

Promoter issues N/A

Detractor issues N/A

(No answers)

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National Condition – Monthly Comment Summary

TLP

Top Promoter issues Experience

Working for a team purpose (36%) Collaborative team environment (36%)

Activities to become a better leader Clarity on role and contribution to

AIESEC’s ambition (45%) Global Network

Collaborative learning environment (100%)

Top Detractor issues Experience

Working for a team purpose (50%) Collaborative team environment (50%)

Activities to become a better leader Connection to the external world

(100%)

TMP

Top Promoter issues Overall Development

Defined learning objectives (64%) Experience

Working for a team purpose (61%) Activities to become a better leader

Connection to the external world (37%)

Top Detractor issues Overall Development

Defined learning objectives(100%) Experience

Working for a team purpose (67%) Global Network

Collaborative learning environment (100%)

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Firefighting - General

GCDP GIP TLP TMP

Open cases left 150 66 196 173

In process 14 10 1 1

Closed cases 39 20 20 17

Promoter collected 6 0 0 0Detractor collected 5 4 0 0

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LC Name Last Login Monthly Av. NPS Responses All open case since 12-01-01 All closed case

Andes 13-01-04 0 0 48 5

Bucaramanga 12-12-10 75 4 22 1

Cali 13-01-04 0 2 36 1

Cartagena 13-01-03 0 0 15 2

EAFIT 13-01-14 75 4 50 5

EAN 13-01-11 83 6 31 2

ECI 13-01-11 100 3 21 1

EIA 13-01-13 100 6 42 4

Javeriana 13-01-11 -50 2 41 1

Manizales 12-12-10 100 2 33 3

Pereira 12-12-28 0 0 23 1

Rosario 13-01-04 100 2 21 4

Santa Marta 12-12-10 0 0 16 2

Tolima 13-01-11 0 0 20 2

Uniatlantico 12-12-10 0 1 15 0

Uninorte 13-01-10 80 10 85 7

Valledupar 13-01-07 57 7 9 9

Local Condition

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ICX TN Taker feedback

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National Condition

Last Month This Month Growth

Average NPS N/A N/A N/A

Responses N/A N/A N/A

GCDP N/A N/A N/A

GIP N/A N/A N/A

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National Condition

Promoter issues

N/A

Detractor issues

N/A

14

LC Name Needed Received % of completion NPS Issues

Andes

Bucaramanga

Cali

Cartagena

EAFIT

EAN

ECI

EIA

Javeriana

Manizales

Pereira

Rosario

Santa Marta

Tolima

Uninorte

Uniatlantico

Valledupar

Local Condition

15

NCB

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National Condition

Consultant

N/A

Cases report

N/A