Monitoring and sustaining services: Lessons learned from WaterAid's post-implementation monitoring...

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www.wateraid.org Monitoring and sustaining services Lessons learned from WaterAid’s post- implementation monitoring surveys and the use of information and communications technology (The Mozambique pilot)

Transcript of Monitoring and sustaining services: Lessons learned from WaterAid's post-implementation monitoring...

Page 1: Monitoring and sustaining services: Lessons learned from WaterAid's post-implementation monitoring surveys and the use of information and communications technology (The Mozambique

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Monitoring and sustaining services

Lessons learned from WaterAid’s post-implementation monitoring surveys and the use of information and communications technology

(The Mozambique pilot)

Page 2: Monitoring and sustaining services: Lessons learned from WaterAid's post-implementation monitoring surveys and the use of information and communications technology (The Mozambique

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Introduction• WaterAid Mozambique started operations in

Niassa Province in 1995/6, • One of the problem of the programe

implementation in Mozambique is the Sustainability of the infrastrutures,

• PIMS as part of the approach to sustainability• PIMS took place from 20 August to 6 September 2012• It covered 2 Programs (Rural and Urban) in Niassa, Zambezia

Province and Quelimane and Maputo citys

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PIMS-Process 2 Trainings of data enumerators

Field work (data record)

•Introduction to the PIMS•Technology•Surveys

•Project Officers•Goverment Staff•CBO Activists

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PIMS-Methodology • Statistically significant sample used;• 3 Surveys used (House hold ;Water and

Sanitation infrastructures;• Randomly selection of HH for HH rapid

survey;• 3 years covered (2007, 2009, 2011);• Mobile data collection technology piloted

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Technology used:

PSI Fusion Samsung GT-S5690 Xcover

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PIMS Mapper generation WaterPoint Mapper

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Maps of water results

Page 8: Monitoring and sustaining services: Lessons learned from WaterAid's post-implementation monitoring surveys and the use of information and communications technology (The Mozambique

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Sanitation results

Page 9: Monitoring and sustaining services: Lessons learned from WaterAid's post-implementation monitoring surveys and the use of information and communications technology (The Mozambique

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Cost of using ICTCost of PIMS 2012/13 Pilot Phase for Four Country Programmes

Central Costs £81,805Example of in Country Costs of Pilot PIMS delivery

(Mozambique)£10,438.26

Expected Annual Cost of PIMS in future years for a typical Country Programme

Central Costs (apportioned between 20 Country Programmes)

£4,400

In Country Costs based on PIMS pilot delivery (Mozambique) £7,990

Page 10: Monitoring and sustaining services: Lessons learned from WaterAid's post-implementation monitoring surveys and the use of information and communications technology (The Mozambique

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BenefitsBenefits of approach Reason

Speed/Ease of Review Significantly faster and easier for enumerators once initial technical familiarity was overcome.

Conditionality of survey questions

Speeds up survey responses – reduces confusion

Single entry of data No data entry reduces cost and reduction of human error

Ability to review data real-time Ensure quality control & easy project management

Ability to track users / devices Protects against theft/loss

Single piece of hardware Surveys, GPS & Camera all on one device

Page 11: Monitoring and sustaining services: Lessons learned from WaterAid's post-implementation monitoring surveys and the use of information and communications technology (The Mozambique

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IssuesIssues of approach Reason

User familiarity with technology Trade off between older & more experienced WASH staff and younger technologically savvy enumerators

Connectivity Endemic problem of network availability in rural contexts – largely manageable with morning & evening synchronisation when enumerators were more likely to be in areas with connectivity

GPS dropout rate 5% of GPS coordinates were dropped

Synchronising problem Even when network was available – devices sometimes struggle to synchronise to network

Data management & storage Cost and expertise required to effectively manage and maintain the secure storage of the growing dataset

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What will Wateraid Moz do next • Impact on programmatic approach

• Reallocation of funds,• Rehabilitation of the broken infrastructures,• Training of local mechanics/ artisans

• PIMS integrated into the monitoring system

• Learning review of ICT pilot phase

Page 13: Monitoring and sustaining services: Lessons learned from WaterAid's post-implementation monitoring surveys and the use of information and communications technology (The Mozambique

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Obrigado!Questions and comments