Monitoring and Operations with SAP Solution Manager · 8 Contents 2.5 Initial Configuration of SAP...

Lars Teuber, Corina Weidmann, and Liane Will

Monitoring and Operations with SAP® Solution Manager

Bonn � Boston

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Contents at a Glance

1 Introduction to Technical Operations .................................... 21

2 Architecture and Configuration of SAP Solution Manager 7.1 ............................................................................ 39

3 Implementation Projects ........................................................ 91

4 Root Cause Analysis ............................................................... 125

5 Technical Monitoring .............................................................. 227

6 Monitoring Special Solutions ................................................ 311

7 Technical Administration ........................................................ 413

8 Technical Analysis and Reporting ........................................... 449

9 Data Volume Management ..................................................... 505

10 Job Scheduling Management ................................................. 559

11 Business Process Operations .................................................. 605

12 Authorizations in the SAP Solution Manager System ............ 619

A Literature ................................................................................ 663

B Glossary .................................................................................. 665

C The Authors ............................................................................ 671

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Contents

Foreword by the Board of Directors ........................................................... 17Foreword ................................................................................................... 19

1 Introduction to Technical Operations ...................................... 21

1.1 Operations Control Center and Run SAP Like a Factory ............... 211.2 Significance of Application Lifecycle Management

for Technical Operations ............................................................. 231.2.1 Application Lifecycle Management ............................... 231.2.2 ALM Phases .................................................................. 251.2.3 ALM Processes ............................................................. 27

1.3 Technical Operations Using SAP Solution Manager ..................... 291.4 Project Management .................................................................. 32

1.4.1 What Is a Project? ......................................................... 321.4.2 Run SAP Method .......................................................... 33

1.5 Toys Inc.: Initial Situation ............................................................ 341.5.1 Company ...................................................................... 341.5.2 System Landscape ......................................................... 341.5.3 IT Operations ................................................................ 35

1.6 Additional Documentation .......................................................... 38

2 Architecture and Configuration of SAP Solution Manager 7.1 39

2.1 Architecture of SAP Solution Manager ........................................ 392.1.1 User Interface ............................................................... 402.1.2 Components of the SAP Solution Manager System ........ 412.1.3 Logical Layers ............................................................... 422.1.4 Managed Systems ......................................................... 44

2.2 Infrastructure and Communication with SAP Solution Manager ................................................................ 482.2.1 SAP Host Agent ............................................................ 482.2.2 Diagnostics Agent ......................................................... 53

2.3 Landscape Management and Presentation in SAP Solution Manager ................................................................ 63

2.4 Navigation in SAP Solution Manager 7.1: Work Center ............... 67

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Contents

2.5 Initial Configuration of SAP Solution Manager ............................ 702.5.1 Configuration of SAP Solution Manager ........................ 712.5.2 System Preparation ....................................................... 712.5.3 Basic Configuration ...................................................... 762.5.4 Configuration of Managed Systems ............................... 82

2.6 Customer Example: SAP Solution Manager Implemented at Munich Re .............................................................................. 86


3 Implementation Projects .......................................................... 91

3.1 Projects versus Solutions ............................................................. 913.2 Project Types .............................................................................. 92

3.2.1 Template Project .......................................................... 933.2.2 Implementation Project ................................................ 933.2.3 Maintenance Project ..................................................... 943.2.4 Upgrade Project ............................................................ 94

3.3 Project Cycle ............................................................................... 943.3.1 Project Administration ................................................. 953.3.2 Blueprint ...................................................................... 953.3.3 Configuration ................................................................ 963.3.4 Testing .......................................................................... 973.3.5 Training ........................................................................ 973.3.6 Go-Live ......................................................................... 97

3.4 Prerequisites for Project Creation ................................................ 983.4.1 General Information on Configuration ........................... 983.4.2 Necessary Authorizations .............................................. 983.4.3 Additional Requirements .............................................. 100

3.5 Project Definition and Project Administration ............................. 1003.5.1 Creating a Project ......................................................... 1013.5.2 General Data for Projects .............................................. 1033.5.3 Specifying the Project Scope ......................................... 1033.5.4 Defining Project Team Members ................................... 1043.5.5 Defining the System Landscape ..................................... 1053.5.6 Creating and Changing Project Templates ..................... 1073.5.7 Working with Milestones in the Project ........................ 1083.5.8 Working with Organizational Units in the Project ......... 1083.5.9 Project Standards .......................................................... 108

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Contents

3.6 Project Support for Monitoring Implementation ......................... 1093.6.1 Process Mapping .......................................................... 1093.6.2 Business Blueprint ........................................................ 1123.6.3 Maintaining Technical Contents .................................... 1143.6.4 Roadmap and AcceleratedSAP ...................................... 114

3.7 Implementation Documentation ................................................. 1163.7.1 Adjusting Business Processes ........................................ 1173.7.2 Adding Documents and Objects ................................... 1173.7.3 Maintaining Keywords and Attributes ........................... 119

3.8 Reporting ................................................................................... 1193.9 Documentation Transfer to Operations ....................................... 121

3.9.1 Creating a New Solution ............................................... 1213.9.2 Transferring Information to an Existing Solution ............ 123

4 Root Cause Analysis ................................................................. 125

4.1 Root Cause Analysis in SAP Solution Manager ............................ 1254.1.1 Prerequisites for Root Cause Analysis ............................ 1274.1.2 Navigation Concept ...................................................... 1284.1.3 Root Cause Analysis at Toys Inc. ................................... 131

4.2 Method-Independent Tools ........................................................ 1334.2.1 OS Command Console .................................................. 1344.2.2 File System Browser ...................................................... 1364.2.3 Introscope .................................................................... 138

4.3 End-to-End Methodology: Change Analysis ................................ 1444.3.1 Change Analysis Tools in SAP Solution Manager ........... 1444.3.2 Data Extraction and Storage .......................................... 1454.3.3 Using End-to-End Change Analysis ................................ 1494.3.4 Using the Change Reporting Tool .................................. 1534.3.5 Approaches and Examples ............................................ 1614.3.6 Configuration Validation ............................................... 163

4.4 End-to-End Methodology: Workload Analysis ............................. 1814.4.1 Workload Analysis Tools in SAP Solution Manager ........ 1814.4.2 Data Extraction and Storage .......................................... 1824.4.3 Using End-to-End Workload Analysis ............................ 1844.4.4 Using Database Analysis ............................................... 1884.4.5 Using Thread Dump Analysis ........................................ 1904.4.6 Approaches and Examples ............................................ 193

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4.5 End-to-End Methodology: Trace Analysis .................................... 1994.5.1 Trace Analysis Tools in SAP Solution Manager .............. 1994.5.2 Using End-to-End Trace Analysis ................................... 2004.5.3 Using Introscope Transaction Trace ............................... 2074.5.4 Approaches and Examples ............................................ 209

4.6 End-to-End Methodology: Exception Analysis ............................. 2094.6.1 Exception Analysis Tools in SAP Solution Manager ........ 2104.6.2 Data Extraction and Storage .......................................... 2104.6.3 Using End-to-End Exception Analysis ............................ 2114.6.4 Using the Log Viewer .................................................... 2134.6.5 Approaches and Examples ............................................ 2154.6.6 Exception Management ................................................ 217


5 Technical Monitoring ................................................................ 227

5.1 Motivation .................................................................................. 2275.2 Overview of Technical Monitoring .............................................. 2285.3 Monitoring and Alerting Infrastructure ........................................ 229

5.3.1 MAI Architecture .......................................................... 2295.3.2 MAI Data Providers ...................................................... 2325.3.3 Event Calculation Engine .............................................. 2365.3.4 Alert Consumer Connector ............................................ 2415.3.5 Template Concept for Monitoring System

Components ................................................................. 2425.4 Technical Monitoring Configuration ............................................ 246

5.4.1 Overview ...................................................................... 2475.4.2 Configure Infrastructure ................................................ 2475.4.3 Standard Users .............................................................. 2615.4.4 Template Maintenance ................................................. 2645.4.5 Define Scope ................................................................ 2855.4.6 Setup Monitoring ......................................................... 2865.4.7 Reporting ..................................................................... 2875.4.8 Complete ...................................................................... 288

5.5 Technical Monitoring Work Center ............................................. 2895.5.1 System Monitoring—Monitoring UI .............................. 2905.5.2 Alert Inbox ................................................................... 294

5.6 Monitoring Concept at Toys Inc. ................................................. 2965.6.1 Requirements for System Monitoring ............................ 297

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5.6.2 System Landscape Documentation ................................ 2975.6.3 Roles and Responsibilities ............................................. 2995.6.4 Metrics ......................................................................... 3005.6.5 Defining Thresholds ...................................................... 3015.6.6 Auto-Reaction Mechanisms .......................................... 3025.6.7 Instructions and Escalation Paths .................................. 302

5.7 Customer Example: Using SAP Solution Manager 7.1 for Technical Monitoring of an SAP Landscape for an Education Service Provider .......................................................................... 302

5.8 Customer Example: Using SAP Solution Manager 7.1 for Technical Monitoring at Geberit ................................................. 306

6 Monitoring Special Solutions .................................................. 311

6.1 BI Monitoring with SAP Solution Manager .................................. 3116.1.1 Properties of BI Monitoring .......................................... 3136.1.2 Configuring BI Monitoring ............................................ 3166.1.3 Purpose of BI Monitoring .............................................. 3266.1.4 Using BI Monitoring ..................................................... 327

6.2 Central Monitoring of SAP NetWeaver PI .................................... 3366.2.1 Advantages of PI Monitoring with SAP Solution

Manager ....................................................................... 3386.2.2 Configuring PI Monitoring ............................................ 3386.2.3 Using PI Monitoring ..................................................... 3506.2.4 Message Search ............................................................ 3576.2.5 Additional Documentation ........................................... 357

6.3 End-User Experience Monitoring ................................................ 3586.3.1 Concept of End-User Experience Monitoring ................ 3586.3.2 Technical Infrastructure ................................................ 3606.3.3 Configuring End-User Experience Monitoring ................ 3616.3.4 Creating EEMon Scripts ................................................ 3646.3.5 Using End-User Experience Monitoring ......................... 3686.3.6 Implementing EEMon in Toys Inc. ................................ 3746.3.7 Additional Documentation ........................................... 376

6.4 Monitoring Technical Connections .............................................. 3776.4.1 Configuring Connection Monitoring .............................. 3786.4.2 Using Connection Monitoring ....................................... 386

6.5 Interface Channel Monitoring ..................................................... 387

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Contents

6.5.1 Prerequisites for Interface Channel Monitoring ............. 3886.5.2 Configuring Interface Channel Monitoring .................... 3886.5.3 Using Interface Channel Monitoring .............................. 3946.5.4 Additional Documentation ........................................... 395

6.6 Self-Monitoring in SAP Solution Manager ................................... 3966.6.1 Setting Up Self-Monitoring ........................................... 3976.6.2 Using Self-Monitoring ................................................... 3986.6.3 Additional Documentation ........................................... 411

7 Technical Administration .......................................................... 413

7.1 Notification Management ........................................................... 4147.2 Maintaining Repeatable Activities: Overview .............................. 4167.3 Task Management ...................................................................... 4187.4 Central System Administration (CSA) .......................................... 4207.5 Guided Procedures ..................................................................... 425

7.5.1 Preparation ................................................................... 4267.5.2 Types of Guided Procedures .......................................... 4267.5.3 Maintaining Guided Procedures .................................... 427

7.6 Work Mode Management ........................................................... 4397.7 IT Calendar ................................................................................. 4427.8 Central Tool Access ..................................................................... 4447.9 Using Guided Procedures at Toys Inc. ......................................... 4467.10 Additional Documentation .......................................................... 448

8 Technical Analysis and Reporting ............................................. 449

8.1 Prerequisites and Motivation ...................................................... 4498.2 Service Level Management ......................................................... 451

8.2.1 Growing Importance of Service Level Management ....... 4518.2.2 Scope of Service Level Management ............................. 4528.2.3 Pros and Cons of Using Service Level Management ....... 453

8.3 Technical Analysis in SAP Solution Manager ................................ 4548.3.1 Generated Documents and Service Data Download ...... 4568.3.2 SAP EarlyWatch Alert .................................................. 4568.3.3 SAP EarlyWatch Alert for Solutions .............................. 461

8.4 Service Level Reporting ............................................................... 4628.4.1 CCMS Monitoring Infrastructure ................................... 463

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8.4.2 CCMS Enhancement Options ........................................ 4648.5 Setting Up Service Level Reporting ............................................. 464

8.5.1 Selection Options in the Service Level Report ............... 4668.5.2 Central Performance History ........................................ 4708.5.3 Central Performance History and Service Level

Reporting ..................................................................... 4718.5.4 Planned Downtimes and Critical Uptimes ..................... 4748.5.5 Service Level Reporting and Business Warehouse

Systems ........................................................................ 4758.5.6 Interpreting the Results from SAP EarlyWatch Alert

and Service Level Reporting .......................................... 4758.5.7 Post-processing the Service Level Report ...................... 4818.5.8 Publishing the Service Level Report .............................. 483

8.6 Interactive Reporting .................................................................. 4848.6.1 System Reports ............................................................. 4848.6.2 Metric Monitor ............................................................. 4888.6.3 Extractor Framework ..................................................... 4898.6.4 Self-Monitoring of BW-Based Reports ........................... 493

8.7 SAP NetWeaver Business Warehouse .......................................... 4948.8 Management Dashboards ........................................................... 495

8.8.1 Authorization Concept .................................................. 4978.8.2 Calling and Managing the Management Dashboard ...... 4978.8.3 Typical Management Dashboard Views ......................... 501


9 Data Volume Management ....................................................... 505

9.1 Motivation and Key Questions .................................................... 5069.2 Prerequisites and Setup .............................................................. 508

9.2.1 Strategic Use/Benefit .................................................... 5089.2.2 Users and Authorizations .............................................. 5099.2.3 Technical Preparation ................................................... 5109.2.4 Guided Initialization ..................................................... 5119.2.5 Initialization at Toys Inc. ............................................... 530

9.3 DVM Landscape ......................................................................... 5309.3.1 Technical Scenarios for Data Volume Management ....... 5309.3.2 Integrating More Systems ............................................. 533

9.4 Maintenance of DVM Infrastructure ............................................ 535

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9.4.1 Status Summary for the Data Volume Management Work Center ................................................................. 536

9.4.2 Treating Technical Problems ......................................... 5379.4.3 Data Volume Management at Toys Inc. ........................ 538

9.5 Configuring Analyses ................................................................... 5399.5.1 Defining the Analysis Scope .......................................... 5409.5.2 Definition of Analyses at Toys Inc. ................................ 544

9.6 Reporting Using the Data Volume Management Work Center ............................................................................... 5449.6.1 Statistics and Trend ....................................................... 5469.6.2 Potential Savings .......................................................... 5499.6.3 Archiving Information ................................................... 5509.6.4 Service Documents ....................................................... 5519.6.5 Query Execution at Toys Inc. ......................................... 551


10 Job Scheduling Management ................................................... 559

10.1 Overview and Motivation ........................................................... 55910.2 Requirements for Job Scheduling Management ........................... 561

10.2.1 Initial Analysis .............................................................. 56110.2.2 Analysis of Occurred Problems ...................................... 56210.2.3 Creating User Types and Assigning Roles ....................... 56210.2.4 Technical Requirements ................................................ 56610.2.5 Roadmap as an Integration Guide ................................. 566

10.3 Setting Up and Using Components of the JSM Suite ................... 56710.3.1 Job Overview ................................................................ 56910.3.2 Report BACKGROUND_JOB_ANALYSIS ........................ 57010.3.3 Job Management Work Center ..................................... 57010.3.4 JSM Health Check ......................................................... 57610.3.5 Create Job Documentation ........................................... 57910.3.6 Business Process Monitoring Alert Reporting Analysis ... 58410.3.7 SAP CPS by Redwood ................................................... 58610.3.8 Job Request, Job Redirect of a Job Request Shortcut,

and Job Interception ..................................................... 58910.3.9 ITSM Integration .......................................................... 59910.3.10 Notification .................................................................. 601

10.4 Toys Inc. ..................................................................................... 60110.5 Additional Documentation .......................................................... 602

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11 Business Process Operations .................................................... 605

11.1 Business Process Monitoring Tools .............................................. 60511.1.1 Methods: Stabilization and Improvement ..................... 60611.1.2 Business Process Analysis .............................................. 60811.1.3 Business Process Analytics ............................................ 61011.1.4 Business Process Monitoring ......................................... 61011.1.5 Dashboards ................................................................... 612

11.2 Monitoring Concept and Standard Processes .............................. 61411.2.1 Concepts and Roles in Business Process Monitoring ...... 61411.2.2 Standard Procedure for Alert Handling .......................... 61611.2.3 Additional Documentation ........................................... 618

12 Authorizations in the SAP Solution Manager System ............. 619

12.1 Maintaining the User Master Record ........................................... 61912.2 Password Management ............................................................... 62212.3 Maintaining Roles and Authorizations Using the PFCG

Transaction ................................................................................. 62412.3.1 Editing the Proposal Values of the PFCG Roles .............. 62812.3.2 The Role Concept in SAP Solution Manager .................. 63112.3.3 The Role Concept in Administered Systems ................... 63512.3.4 Work Center Roles in SAP Solution Manager ................ 63612.3.5 Functional Roles ........................................................... 64212.3.6 Infrastructure Roles ....................................................... 64612.3.7 CRM Authorization Roles .............................................. 64712.3.8 Authorizations in SAP Service Marketplace ................... 64712.3.9 Access Administration in SAP Solution Manager ........... 648

12.4 Information Sources for Authorization Assignments .................... 65012.4.1 Security Guide for SAP Solution Manager 7.1 ............... 65012.4.2 SAP Solution Manager—Security and Authorizations

Wiki ............................................................................. 65112.5 Creating an Authorization Concept ............................................. 652

12.5.1 Requirements Analysis .................................................. 65412.5.2 Basic Concept ............................................................... 65612.5.3 Detail Concept .............................................................. 65712.5.4 Implementation and Testing ......................................... 65812.5.5 Hand Over to Operations .............................................. 658

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12.6 Customer Example—Authorization Concept at Munich Re .......... 65912.7 Additional Documentation .......................................................... 660

Appendices ..................................................................................... 661

A Literature ............................................................................................. 663B Glossary ............................................................................................... 665C The Authors ......................................................................................... 671

Index ......................................................................................................... 677

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Interface Channel Monitoring 6.5

If you select the Dashboards tab, the following system monitoring information is displayed: Availability, Exceptions, Response Times, and the use of individual interface channels (see Figure 6.68). This information is displayed in time diagrams. Here, you can specify the time interval yourself.

Figure 6.68 Dashboard Interface Channel Monitoring

It’s possible to use filters to restrict a display screen to data for individual or all interface channels associated with a scenario. Later releases will provide an instance-specific view for RFC performance metrics and web service performance metrics.

If you select the relevant interface channel, you can use the link provided here to navigate directly to the alert inbox, where you can initiate further processing of an incident. In the case of web service and RFC exceptions, you can navigate to the exception management cockpit, where you can retrieve detailed information about individual exceptions.

6.5.4 Additional Documentation

Links

Further documentation is available in the Technical Ope rations wiki, which is available at http://wiki.sdn.sap.com/wiki/ display/TechOps/Home • Interface & Con-nection Monitoring Wiki.

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Monitoring Special Solutions 6

SAP Notes

Table 6.5 provides an overview of important SAP Notes for interface channel monitoring, which are available on SAP Ser vice Marketplace.

Description SAP Note

Corrections for ICMON 7.1 with SP05 1713380

Corrections for ICMON 7.1 SP06 1754704

Corrections for ICMON 7.1 with SP07 1769743

Web service monitoring 1639329

Table 6.5 Important SAP Notes for Interface Channel Monitoring

6.6 Self-Monitoring in SAP Solution Manager

In the previous chapters, you learned about the extensive functions that SAP Solu-tion Manager provides in terms of supporting the technical operations within your system landscape. However, how does a system administrator know whether the myriad of functions within SAP Solution Manager are working reliably? For example, is it possible to make a statement about the availability of all diagnostics agents? Is data collection working reliably? When alerts are sent, is this in line with expecta-tions and in accordance with the setup? How can we ensure, for example, that the relevant employee is quickly and purposefully informed about an incident in the support infrastructure? To answer these questions, we will use the example of Toys Inc. to demonstrate how you can use self-monitoring in SAP Solution Manager.

The support infrastructures for the MAI and other central SAP Solu tion Manager functions are monitored using self-monitoring and self-diagnosis. Integration into notification management and IT Service Management (ITSM) ensures that problems are forwarded to and processed by the relevant employees.

In the following sections, we will show you the necessary configuration steps for setting up self-monitoring.

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Self-Monitoring in SAP Solution Manager 6.6

6.6.1 Setting Up Self-Monitoring

The starting point for the configuration is the SAP Solution Manager Configura-tion work center (Transaction SOLMAN_SETUP). In the navigation area, choose Technical Monitoring. Then, choose SolMan Self-Monitoring from the selec-tion options available on the left-hand side of the screen.

The configuration for self-monitoring follows the principle approach described in the previous chapters. Therefore, we will not discuss the Overview and Configure Infrastructure steps here. Instead, we will limit our discussion to those specific characteristics associated with setting up self-monitoring.

We will therefore start with step 3, in which we will set up Monitoring & Alert-ing. The most important step here is step 3.2, which contains the actual configu-ration for self-monitoring. In this step, you specify the administration objects for which alert generation is to be activated. A table outlining all possible options is displayed in this step. The first column displays all possible self-monitoring options for SAP Solution Manager in a tree structure. The main components of the support infrastructure are as follows:

EE Agent Framework

EE Self-Diagnosis

EE Introscope Enterprise Manager

EE LMDB

EE Monitoring and Alerting Infrastructure

EE Alert Consumer Connector

Each of these components is checked in terms of the categories you have assigned. For this to happen, configure alert generation by selecting the relevant monitoring categories in the Generate Alerts column. Choose Save to save your settings and exit the basic configuration.

You have now activated self-monitoring for the elements you have selected. As you already know from other scenarios, you can now generate standard users or define notification scenarios.

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6.6.2 Using Self-Monitoring

The starting point for using self-monitoring and monitoring of the central functions in SAP Solution Manager is the SAP Solution Manager Administration work cen ter (see Figure 6.69).

Figure 6.69 SAP Solution Manager Administration Work Center (Including Self-Diagnosis)

In the following subsections, we will reveal which functions are concealed behind the Self-Monitoring and Infrastructure menu options.

Self-Monitoring

First, choose the Self-Monitoring menu option to obtain an overview of the infrastructure components and any errors. You can then choose Self Monitoring Overview to open the overview in a new window. The Self Monitoring Alert Inbox enables you to navigate directly to the alert inbox.

The Component column provides an overview of the components in the support infrastructure (see Figure 6.70). The number of alerts collected for each support infrastructure component is displayed in the Value column. Table 6.6 lists the categories available for system monitoring values.

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Figure 6.70 Self-Monitoring Overview

Category Explanation

Availability Information about the system’s availability and instances.

Configuration Information about the system’s configuration status, including the check results for and changes to configuration settings.

Exception Information about error messages in the system.

Performance Information about the status of critical performance indicators. In addition to the current value, you can display a value history that will enable you to identify trends in the longer term or to compare the current value against long-term developments.

Table 6.6 Value Categories

If you wish to obtain detailed information, you can expand the individual nodes in the support infrastructure components. Such detailed information includes the relevant status messages. In the Description column, you can obtain additional facts and figures for the individual components being monitored. Explanations and instructions for error analysis are also stored here.

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In Figure 6.71, you see, for example, that performance problems occurred in the Event Calculation Engine area at a particular time. You recognize this by the yellow warning in the Status column for the row Calculation Operations per Second. Double-click the row Calculation Operations per Second to call detailed information. Here, you can see that the Event Calculation Engine is executed with the job SAP_ALERT_CALCULATION_ENGINE and the report ACE_CALCULATION_CONTROL-LER. To analyze the problem further, the system suggests executing Transaction SLG1 with the relevant parameters in the Object and Subobject fields.

Figure 6.71 Sample Event Calculation Engine

Now, choose ECE Performance History in the Tool column, which denotes the Event Calculation Engine. You thus navigate directly to a graphical display of the alert calculation performance history, runtime components involved, metric coun-ter, and arithmetic operations executed per second (see Figure 6.72). This provides you with additional hints for solving the problem.

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Figure 6.72 Alert Calculation Performance History

Infrastructure Monitoring

A complete, well-functioning infrastructure is a prerequisite for consistent, well-functioning system landscape monitoring. In other words, you must ensure that the components that supply the MAI in SAP Solution Manager with information are also available and ready for use. You can call infrastructure monitoring from the Infrastructure menu option in the navigation area of the SAP Solution Manager work center. Its primary purpose is to monitor and manage the follow-ing components, as well as analyze any problems that arise:

EE Introscope Enterprise Manager

EE Diagnostics Agent Framework

EE EFWK

EE Alerting Framework

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You can select the relevant work area by choosing Introscope, Offline Log Viewer, BW Reporting, Framework, and Administration (see Figure 6.73).

Figure 6.73 Infrastructure Monitoring

You can then select the relevant component on the Introscope, Agent Framework, Extractor Frame work, and Alerting Framework tab pages. Depending on the area you have selected, you can select further options in the underlying area.

Next we will describe the settings for the individual components in greater detail.

Introscope Enterprise Manager

Figure 6.73 shows a detailed overview of the information and settings associated with Introscope Enterprise Manager—for example, the product version used (Ver-sion column), percentage utilization (Capacity column), and communication port used (Port column).

On the Configuration tab page within the relevant tab page for the component, you can import installed Enterprise Manager installations in order to respond to a percentage utilization that is too high or connect existing Enterprise Manager installations with SAP Solu tion Manager. Furthermore, you can implement Intro-scope Enter prise Manager Cluster or Introscope Enterprise Manager of Managers. Further information is available on SAP Service Marketplace at service.sap.com/diagnostics.

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The Performance tab page contains performance-relevant metric information for a freely definable period. The most important characteristics are listed below and can be displayed in a detailed graphic via the selection list, which you open by choosing Display:

EE Number of agents connected to Enterprise Manager

EE Number of metrics known to Enterprise Manager

EE Total capacity, which is calculated from different metrics in order to obtain a total value for the Enterprise Manager utilization. This value is displayed as a percentage. CPU utilization, garbage collection, and utilization of the dynamic memory, among other things, form the basis for the calculation.

EE Necessary system load analysis data from the smart store. The smart store is a data store from Introscope, in which all Introscope metrics are stored. The sys-tem load over the duration of the smart store query is displayed.

EE The heap capacity shows utilization of the dynamic memory on which Introscope Enterprise Manager is running. The percentage EM CPU usage provides infor-mation about CPU utilization for Enterprise Manager.

EE GC duration for analyzing the duration of the garbage collection on the virtual machine on which Introscope Enterprise Manager is processed.

The example shown in Figure 6.74 refers to the number of metrics that are to be processed. Here, you see the number of metrics processed by Enterprise Manager in 15-second time intervals.

If the number of metrics processed is fewer than the number of metrics known to Enterprise Manager, there may be performance problems in Enterprise Manager. In this case, you should look into setting up Introscope Enterprise Mana ger of Managers for the purposes of load balancing.

Diagnostics Agent Framework

The agent framework contains different tools and functions for central monitoring of diagnostics agents (see Figure 6.75).

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Figure 6.74 Number of Metrics Available

Figure 6.75 Agent Framework

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You obtain an overview of all diagnostics agents registered on SAP Solution Man-ager and can use status icons to read statuses at a glance. In the Summary area in Figure 6.75, you see that none of the diagnostics agents have a green status ( ).

Here, you can choose Agent Admin to access various functions for managing diag-nostics agents. The SAP MC button starts a central administration platform known as the SAP Management Console.

The following four tab pages are also available to you:

EE Status On the Status tab page, you see whether the agents are connected to SAP Solu-tion Manager.

EE Configuration On the Configuration tab page, you can assign a new diagnostics agent to a technical component if the diagnostics agent that was originally assigned is not available.

EE Performance On the Performance tab page, you can view the time a diagnostics data collec-tor requires in order to collect data for a particular period.

EE Exceptions The Exception tab page provides information about existing problems with individual diagnostics agents. If you want to obtain further information, select the erroneous diagnostics agent.

Extractor Framework

The Extractor Framework (EFWK) in SAP Solution Manager is used as the central infrastructure for data collection and distribution. If errors occur in this framework, no alerts or only alerts of limited use are generated. Consequently, the EFWK is extremely important for monitoring the system landscape.

To obtain status information about the extractors and perform an error diagno-sis, call the following tab pages in succession: Extractor Framework • Status • Extractor Framework (see Figure 6.76). Alternatively, choose Framework and then select the Extractor Framework option.

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Figure 6.76 Status Overview of the Extractor Framework

The tab pages already introduced in conjunction with other frameworks are also available for the EFWK. In addition, the EFWK also has the Resource Manager tab page on the third level.

In the following list, we will introduce you to the most important options in the EFWK and describe the tab pages on which they are located:

EE Extractor Framework • Status • Extractor Framework tab page Here, you see an overview of all extractors and their respective status. You can choose Activate or Deactivate to activate or deactivate erroneous extractors.

EE Extractor Framework • Status • Resource Manager tab page On this tab page, you see the next planned run for the resource manager.

EE Extractor Framework • Configuration tab page On this tab page, you can check and manage the necessary resource cap settings for the RFC connections.

EE Extractor Framework • Performance • Extractor Framework tab page On this tab page, you retrieve performance-relevant information for the EFWK.

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EE Extractor Framework • Performance • Resource Manager tab page On this tab page, the following fields are available:

EE In the Metric Name field, you can select whether you want to analyze the runtime or throughput.

EE The Resource Manager Runtime field provides information about the time needed to process the results of the extractors.

EE The Resource Manager Throughput field displays, in a graphic, the per-centage number of extractors started. Here, the value 1 corresponds to 100%. In general, if you find lower values here, you can assume that there is a per-formance problem. Further information is available at the end of this section. If you want to switch between the graphical and numerical displays for mea-surement readings, you can choose Graphic or Table.

EE Extractor Framework • Exception tab page This tab page provides information relevant for conducting an error analysis on the extractors, which you can also run by calling Transaction SLG1.

Alerting Framework

You call the Alerting Framework on the corresponding tab page. Alternatively, you can choose Framework and then select the Alerting Framework option (see Figure 6.77). You can use the functions available here to check the status, performance, configu ration, and potential exception situations associated with alert generation in SAP Solution Manager.

The Alerting Framework comprises the Alert Consumer Connector, data providers, and the Event Calculation Engine. It is the centerpiece of alert generation. We have already discussed in detail how alert generation works (see Section 5.3). Therefore, we will now take a look at the individual monitoring or configuration options for the components involved.

Figure 6.77 shows the Status tab page, which contains status information on data providers. Here, you can use the View field to restrict the view to the Active Sta-tus or Last Status. In the Active Status view, you see whether the extractor is running. In the Last Status view, on the other hand, you see the result.

You can use the relevant buttons (Activate and Deactivate) to query error mes-sages or to start or switch off the data providers. We do not recommend switching off a data provider.

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408


Figure 6.77 Status Overview of the Alerting Framework

On the Configuration tab page, you can adjust the data provider configuration and, for example, configure load balancing for the web services to be processed (see Figure 6.78). Here, load balancing is defined on the basis of the following two parameters: rdisp/http_check and rdisp/http_min_wait_dia_wp.

Figure 6.78 Configuring Load Balancing for the “Push” Data Provider Connector

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The parameter rdisp/http_check defines how to execute a test that checks the availability of a sufficient number of free dialog work processes, which are needed to process the web services. You can use Transaction RZ11 to set this parameter to the value 1 and, therefore, to active. A system restart is not required here.

The parameter rdisp/http_min_wait_dia_wp defines the number of dialog processes available for the end user. In order to avoid performance bottlenecks, you should take the settings for these dynamic parameters into account. For more information about load balancing, see SAP Note 751873.

On the Performance tab page, you can consider the runtime of various infrastruc-ture components in a variety of ways.

In each case, there is a separate tab page for the Data Provider Connector (DPC), Event Calculation Engine, and Alert Consumer Connector, along with numerous performance-relevant metrics. The values associated with the data available can be used for further error analysis. A detailed description of the metrics is available at http://help.sap.com/saphelp_sm71_sp01/helpdata/en/ba/533defc9724d47b636c5ddff 28d456/content.htm.

Using the CCDB to Perform a Consistency Check on Landscape Components

The Change and Configuration Database (CCDB) contains configuration data for the system landscape and thus enables you to analyze, among other things, information about changes made. This is particularly useful in relation to change diagnostics analysis, reporting, and the cross-system validation of configurations. The configura-tion data is loaded from the relevant managed systems once per day via the EFWK. The configuration data (for example, parameters, settings, database configurations, software configurations, user authorizations, and so on) is then saved to the con-figuration store in the CCDB. This data is available for applications such as SAP Service sessions, change analysis, and configuration validation.

To check the status of the CCDB, choose Administration and then select the Configuration Change Database option.

You can determine a general status for the CCDB infrastructure on the following tab pages: Configuration Change Database • Status • General. Figure 6.79 shows that four critical problems occurred in the configuration store.

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410


Figure 6.79 CCDB Status

You can now analyze the CCDB infrastructure and the status of the configuration stores and thus perform an additional error analysis in a targeted manner.

Call the lower-level Technical Systems tab to display the status messages relat-ing to the technical systems in the CCDB (see Figure 6.80). The number of failed attempts at loading configuration data into the configuration store is displayed in the Error column.

As you can see in Figure 6.80, one error occurred while loading data into the ABAP instance of the system BSL. You can view information about failed extractors in the same way as information about the configuration store—in other words, in the Failed Extractors column. Consequently, an extractor run failed for the ABAP instance of the system BSL. To display further information about the errors in the

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411


area below the table, select the relevant rows that contain one or more red entries. Any entries that are not considered relevant have a gray status, which indicates that these configuration stores are no longer required.

Figure 6.80 Overview of Technical Systems

By using these examples, we have demonstrated the basic principles associated with using self-monitoring or infrastructure monitoring and, therefore, laid the foundation for performing a technical analysis of the system landscape. In Chapter 7, we will turn our attention to technical analysis and its implementation in SAP Solution Manager. Furthermore, we will use the example of Toys Inc. to explain how to set up technical administration.

6.6.3 Additional Documentation

Links

Further information about performance metrics is available at the following URLs:

EE http://help.sap.com/saphelp_sm71_sp01/helpdata/de/ba/533defc9724d47b636c5ddff28d456/content.htm

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412


EE http://help.sap.com/saphelp_sm71_sp05/helpdata/de/d0/e46b2f15dd40ae-80bd0dae2981de83/content.htm

SAP Notes

Table 6.7 provides an overview of important SAP Notes for self-monitoring in SAP Solution Manager.

Contents SAP Note

Problem analysis during HTTP load balancing 751873

RFC and HTTP checks in the dispatcher 670165

Table 6.7 SAP Notes for Self-Monitoring

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677

A

ABAP, 665aborted job, 217application, analysis, 207application log error, 217authorization, 638dump, 468dump analysis, 216proxy, 344, 345, 347runtime error monitor, 572short dump, 217source system, 313trace, 200, 209web service error, 217workload monitor, 195work process information, 233

ABAP SQL trace, 200, 209ABAP SysLog error message, 217AcceleratedSAP, 114Accelerators, 114, 116Accounting number, 469Accounting profile, 468, 469Activity type, 592

SMCR, 566, 600SMIN, 566, 599, 600

Adapter engine, 344, 345, 347, 354Adaptive Computing Infrastructure, 51Ad-hoc analysis, 138Ad-hoc trend analysis, 578, 585Adobe Flash Player, 41, 443Agent, 45

controller, 63framework, 60, 397, 403

Agent Administration, 60Agent Node Concept, 56Agent-on-the-fly concept, 61Aggregation level, 145Alarm -> Alert, 31Alert, 240

calculation job, 237comment, 294create, 282

Alert (Cont.)define name, 284details, 295flooding, 294group, 294link, 284priority, 283rule, 283

Alert consumer, 231, 241, 256Alert Consumer Connector, 230, 236, 241,

397, 407Alert database -> Alerting Directory, 42Alert handling, 617Alert inbox, 31, 43, 44, 220, 228, 240, 241,

268, 294, 316, 329, 370, 387, 575alert group view, 294alert type view, 294central, 316detail view, 295

Alerting Directory, 42Alerting Framework, 401, 407Alert rule, 348Alert Store, 231Alert type view, 294Alias, 147ALM, 23, 30, 32, 559

design, 26implementation and operation, 27phase, 25, 94processes, 27requirement, 25structure, 26testing, 26

Analysis, 119component-specific, 187execution frequency, 525of business data, 494report, 251scope, 540tool, 450, 606

Android, 373Apache Tomcat, 318

Index

ch16_IND_6412.indd 677 10/3/13 5:03 PM

678

Index

Application, 43operation, 76

Application Lifecycle Management (ALM), 23

Application Management, 121, 131Application performance, 132Application server, 665Application-specific indicator, 610Archiving activity, 550Archiving information, 550Archiving object, 542Archiving options, 548AS ABAP, 54, 64, 84, 150, 183, 455, 486

database query, 207AS Java, 41, 46, 48, 151, 183, 318, 455

analysis, 207Attribute, 119Authorization, 98, 386, 657

analyze, 179associated links, 639data, 627error analysis, 644field, 643Java, 631object, 99, 629, 643profile, 627, 627, 631, 632role, 98security setting, 179test, 643, 644typical task, 641

Authorization concept, 126, 563, 619, 652basic concept, 656detailed concept, 657implementation, 658requirements analysis, 654test, 658transfer, 658user group, 655

Authorizationsuse case, 652

Auto-incident, 271Automated monitoring, 228Auto-notification, 271Auto reaction method, 302Availability, 479

measurement, 479Average response time, 449

B

Back destination, 593Background processing, 416, 665Backlog figure, 609Backlog monitor, 355BAE license, 588Basic configuration, 76, 414Best practice, 451BEx Query Designer, 494BEx Web Application Designer, 494BI Content, 257BI data, 77BI monitoring, 311, 312

alert overview, 328configuration, 316control element, 331infrastructure, 316key performance indicator, 313last run, 327options, 313purpose, 326SAP HANA system, 335system layer, 318system type, 312use, 327worst case, 327

BI object, 577BI overview, 328BI scenario, 312Blocked thread, 193Blueprint, 26, 95BMC AppSight, 206BO data services monitor, 319, 325, 335

configure, 326BO job, 321BO job monitor, 319, 329

configure, 320threshold, 322, 323

BO server, 313BPMon alert reporting analysis, 584BPR, 93, 109Business Blueprint, 95, 110, 112Business indicator, 608Business Intelligence, 311Business object footprint, 548Business partner, 414, 564, 572

884_Book.indb 678 10/3/13 4:38 PM

679

Index

Business process, 91, 96, 112, 117, 605adjust, 117analysis, 608assign objects, 117engine, 344, 345increase transparency, 547monitoring, 605optimization potential, 610performance problem, 181relevant key performance indicator, 606upload, 111

Business Process Analytics, 610Business process monitoring, 97, 584, 610

concept, 614implementation, 586role, 614

Business process operations, 31, 605dashboard, 612improvement, 606stabilization, 606

Business Process Operations work center, 427, 612

Business Process Repository, 93, 109Business Scenario, 96, 112BW analysis tool, 333BW authorization concept, 80BW client, 569BW extractor, 80BW object, 515BW process chain, 314

data record, 323BW process chain monitor, 319, 329, 331

data package, 323, 324data record, 323initial, 332overview, 331

BW query monitor, 324BW report monitor, 315, 319, 324, 334BW system, 577BW template monitor, 324

C

Calendar week, 475CA Wily Introscope Byte Code Adapter, 45,

86, 140, 229, 665

CA Wily Introscope Enterprise Manager -> Introscope Enter, 42, 665

CA Wily Introscope Enterprise Manager of Managers, 402, 403

CA Wily Introscope -> Introscope, 41CA Wily Introscope workstation, 41CA Wily Introscope Workstation, 140, 198CCDB, 43, 146, 409, 665

infrastructure, 409CCMS, 227, 233, 441, 463, 665

data provider, 277enhancement option, 464metric, 273, 279ping, 479

CCMS Agent, 48, 50, 51CCMS Monitoring, 273, 276CCMSPING agent, 464Central adapter engine, 344, 345, 347, 351Central alert inbox, 316Central composite note, 74, 517Central integration engine, 342, 344, 345,

347Centralized documentation, 126Central job overview, 575Central Performance History -> CPH, 462Central SLD, 76Central system administration -> CSA, 416Central tool access, 444Change

actual situation, 146detail, 153event, 599historical statistics, 146

Change analysis, 126data extraction, 145, 148data storage, 145example, 161Java instance, 162performance problem, 161

Change Diagnostics, 31analysis, 409

Change Impact Analysis, 26Change Management, 21, 23, 29, 105Change Management Process, 29Change reporting, 145

compare instances, 158compare landscapes, 156

884_Book.indb 679 10/3/13 4:38 PM

680

Index

Change reporting (Cont.)compare times, 156display configuration, 153tool, 153

Change Request Management, 94Change time stamp, 147Channel availability monitor, 346Channel monitor, 353Channel monitor -> PI monitoring, 353Chart type, 184

average response time, 186total response time, 186

Check level, 382, 384, 385Child role, 625CIM, 65, 342, 665Client configuration, 151Client information, 206Cluster environment, 61Collection schema, 471Common Information Model -> CIM, 65, 342,

665Company code, 543Comparison list, 166

edit, 168maintain, 168

Comparison systems, 166Component

SAP Customer Relationship Management, 41

SAP NetWeaver BW, 41Service and Support, 41, 42

Component monitor, 352Component self-test monitor, 345Component-specific analysis, 187, 195Composite role, 620, 624

SAP_CV_ADMIN_COMP, 165SAP_CV_DISPLAY_COMP, 165

Computing Center Management System -> CCMS, 665

Configuration and change database -> CCDB, 43

Configuration and Change Database -> CCDB, 146

Configuration change, 216Configuration database, 409Configuration item, 172Configuration program, 71

Configuration reporting, 174Configuration store, 146, 409

change category, 147change group, 147

Configuration users, 563Configuration validation, 145, 163, 654

application scenario, 179authorization, 165basic prerequisite, 163bookmark, 176comparison list, 166data extraction, 164evaluation value, 170execute report, 170function, 165report, 171report directory, 176target system, 166trend analysis, 178

Connection level, 382Connection monitoring, 377

configuration, 378scope, 380use, 386

Connection source, 385Connectivity, 74Console mode, 140, 141, 198Conversion job, 518Correlation ID, 200CPH, 462, 463, 470CPU, 487

load, 197resource, 197utilization, 487

Criteria Manager, 594, 596, 598Criteria profile, 596, 597CRM authorization role, 634, 647CRM document, 599CRM Java application performance, 468CRM object, 564Cross-application indicator, 611CSA, 416, 420, 433

framework parameter, 421language, 421log book, 421select system, 420warning and alarm function, 421

884_Book.indb 680 10/3/13 4:38 PM

681

Index

CTS+, 160Customer Code Management, 29Customer-defined setting, 385Customer namespace, 658Customer system, 459Customer table, 629Customer template, 244, 265, 524

characteristics, 243configure, 268create, 266

D

Dashboard, 555, 557, 613app, 495framework, 456

Data allocation statistics, 546Database, 666

analysis, 131, 132, 182, 188, 196availability, 486cockpit, 85configuration, 147performance, 189time, 188version, 172

Data collection, 610method, 80, 450

Data processing, 148Data provider, 64, 230, 232, 407, 408

type, 232Data Provider Connector, 230, 234, 236, 409,

666Data quality, 485Data retrieval, 42DataStore, 42Data supplier, 339Data viewer, 141Data Volume Management -> DVM, 505Data Volume Management work center, 506,

544technical preparation, 510

DBA Cockpit, 85, 182, 196DB setup, 229Deadlock, 192, 196, 487Dedicated configuration user, 81Dedicated server, 587

Dedicated SLD server, 76Default users, 78Deletion project, 548Delta information, 123Detail view, 295Development system, 106Diagnostics agent, 45, 47, 48, 53, 210, 213

agent controller, 63Agent Node Concept, 56cluster environment, 61cluster solution, 56connecting, 85connection status, 61framework, 401, 403high-availability environment, 61installation, 56logon procedure, 75monitoring, 403OTF concept, 61, 63parameter, 59planning, 54preparation, 54update, 61version, 55

Dialog process, 488Dialog step, 202, 203, 204

response time, 206Dialog user, 636Dialog work process, 666Dispatcher, 666Distributed Management Task Force, 666Distribution of response times, 486DMTF, 666Documentation, 116

attribute, 119keyword, 119reporting, 119tool, 91

Document-based reporting, 228Downtime, 474DPC, 230, 234, 236, 408, 666

infrastructure, 276DVM, 505

analysis, 539authorization, 509basic configuration, 518BI content, 515

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682

Index

DVM (Cont.)business object footprint, 548connected system, 510, 521, 533content, 522, 523conversion job, 518data allocation statistics, 546expert, 509extractor settings, 518initialization, 511key questions, 506landscape, 530, 539managing system, 514more systems, 533potential savings, 545, 549production system, 512project, 505, 508query, 552reporting, 544scenario, 530scope selection, 521statistics and trend, 545, 546strategy, 505, 506, 508system, 509system preparation, 518table statistics, 547technical problem, 537technical scenario, 530template configuration, 523template users, 519, 528time-based data distribution, 548typical warning, 537user, 510

DVM extractor, 526activate, 527execution, 526

DVM infrastructure, 508, 522, 523, 533functioning, 535maintenance, 535status summary, 536

E

EarlyWatch Alert, 80, 86eCATT, 96, 105ECR, 592

EEMon, 358alert inbox, 370configuration, 362end-to-end trace analysis, 371HTTP script, 365monitoring concept, 375real-time monitoring UI, 369, 371recorder, 360, 364, 365, 366robot, 360, 362, 364, 375SAP GUI script, 364scenario report, 373self-check script, 369, 373SLA report, 372smartphone, 373technical infrastructure, 360threshold, 376use, 368wiki, 364

EEMon editor, 365, 366modification, 368

EEMon script, 360, 364create, 364transfer, 368

Efficiency, 22EFWK, 42, 148, 182, 210, 229, 401, 405, 489,

527, 533, 535administration interface, 491architecture, 490self-monitoring, 493

Email, 241, 461, 483End-to-end analysis, 130End-to-end change analysis, 144, 149, 233

component-specific details, 150period, 150relevant change type, 151

End-to-end diagnostics, 229End-to-end exception analysis, 210, 211, 233End-to-end management, 451End-to-end methodology, 126, 666

change analysis, 126, 144exception analysis, 126, 209trace analysis, 126, 199workload analysis, 126, 181

End-to-end trace analysis, 133, 199, 200analyze trace, 204EEMon, 359, 371

884_Book.indb 682 10/3/13 4:38 PM

683

Index

End-to-end trace analysis (Cont.)perform trace, 201postprocess trace, 203

End-to-end workload analysis, 181, 184, 195, 233chart types, 184period, 184

End user, 97, 358End-user activity, 361End-user experience monitoring -> EEMon,

358End-user PC, 39, 40Engine, 42Enhanced Change and Transport System, 160Enterprise location, 359Enterprise services repository, 344, 345Error monitor, 355Evaluation value, 170Event, 239

rule, 239schedule, 443status, 239

Event Calculation Engine, 230, 236, 241, 269, 400, 407, 409alert, 240event, 239metric, 238report, 236

Exception analysis, 126, 209approach, 215

Exception errortrend analysis, 216

Exception Management, 217configuration, 224follow-up activity, 219individual exception, 218multistep exception, 221

Exception management cockpit, 395Exception situation, 209Expert mode, 439External scheduler, 589, 596Extractor, 85, 229, 489Extractor framework -> EFWK, 42Extractor run, 148

F

Factory calendar, 254, 471Feature Package, 666File system, 136File system browser, 136, 216

address area, 137download file, 137navigation area, 137work area, 137

First-level support, 28FP, 666Framework, 42Functional role, 632, 642Function module, 221

G

Go-live, 33, 97Graphical User Interface, 666Groups, 621Growth rate, 546GUI, 666Guided procedure, 416, 425, 635

activity, 432automatic step, 437business process operations, 427correction note, 436create, 428define step, 431development environment, 426execute, 437, 438expert mode, 439language, 426maintenance, 427manual step, 433Microsoft Excel, 428naming convention, 426root cause analysis, 427setup, 425structure, 430substep, 431technical administration, 427test, 437type, 426

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684

Index

H

Hardware capacity, 467Hardware configuration, 477Health check, 256Heap capacity, 403Help document, 135High availability, 666High-availability environment, 62High-availability solution, 56High-workload situation, 62Host analysis, 131, 182, 197Host availability, 486Host system, 64HR data, 126HTML, 666

report, 484HTTP, 667HTTP connection

monitoring, 377request, 206script, 360, 366, 367session, 487

I

IBM WebSphere, 45, 318IDoc, 608IMG, 667

object, 93, 96project, 105

Implementation, 28project, 93

Implementation Guide, 667Implementation/Upgrade work center, 98,

100Inbound delivery, 607Incident, 228

information module, 251Incident Management, 21, 23, 28Indicator

application-specific, 610cross-application, 611industry-specific, 611

Individual exception, 218InfoCube, 149, 490, 495

Infrastructure, 646component, 398monitoring, 401prerequisite, 248role, 632, 646

Inheritance relationship, 625Initial password, 622Inside discovery, 66Instance, 667

availability, 486homogenize, 158

Instructions, 425, 447Integration directory, 344, 345Integration engine, 351Integration flow, 348Interactive reporting, 228, 373, 484

extractor, 489system user, 489

Interface channel, 392attribute, 389RFC, 392

Interface channel monitoring, 378, 387configuration, 388prerequisite, 388UI, 388use, 394

Interface channel name, 393Internet Transaction Server, 667Introscope, 41, 138, 181, 196, 490

console mode, 140, 141, 198dashboard, 196data, 140investigator mode, 141, 143, 198lens function, 142main dashboard, 141smart store, 403Transaction Tracer, 141

Introscope Byte Code Adapter, 45, 86, 140, 229, 665

Introscope Enterprise Manager, 42, 48, 78, 80, 86, 140, 397, 401, 402, 665cluster solution, 79distributed solution, 79heap capacity, 403remote installation, 79single installation, 79

Introscope Enterprise Manager Cluster, 402

884_Book.indb 684 10/3/13 4:38 PM

685

Index

Introscope Host Adapter, 140, 198, 229Introscope infrastructure

agent, 140Introscope Transaction Trace, 200, 207, 209Introscope WebView, 139, 198Introscope Workstation, 41, 140, 198Investigator mode, 141, 143, 198iOS, 373ISO 9000, 452IT calendar, 442

event, 443refresh, 444

IT Infrastructure Library (ITIL), 451ITS, 667IT service lifecycle, 453IT Service Management -> ITSM, 28, 31, 239,

560, 667ITSM, 46, 71, 239, 316, 375, 386, 560, 667

concept, 566process, 601scenario, 647

J

J2EE SQL trace, 209Java application performance, 468Java authorization, 631, 634Java component, 459Java Garbage Collection, 487Java package, 190Java runtime environment, 41Java trace, 208Job

data service, 325Job application, 572, 590

activity type, 566detailed, 590form, 590, 592simple, 590

Job application shortcut, 590, 592configuring, 593criteria hierarchy, 595criteria profile, 594

Job chain, 589documentation, 581

Job definition, 588

Job documentation, 560, 572, 579generation, 580manual, 581template-based, 583

Job execution, 578, 586Job Interception, 587, 590, 595, 596

activate, 596Job management, 559Job Management work center, 559, 570

activation, 570authorization, 571construction, 572

Job monitoring, 586Job name, 591Job overview, 569, 572

central, 575Jobs

import, 572scheduling, 586step information, 581

Job Scheduling Management -> JSM, 559, 667

JRE, 41JSM, 559, 667

analysis, 562authorization, 563Change Request Management integration,

600establishing an objective, 569implementation, 568Incident Management integration, 599initial analysis, 561ITSM integration, 599notification concept, 601requirement, 561, 566roadmap, 567scenario, 560user, 562

JSM Health Check, 560, 562, 576initialize, 576use, 577

JSM Suite, 560component, 567use, 567

JVM memory analysis, 197JVM, shutdown, 190

884_Book.indb 685 10/3/13 4:38 PM

686

Index

K

Kernel version, 172Key performance indicator, 606

business process-relevant, 606Key performance indicator -> KPI, 143Keyword, 119Knowledge transfer, 454KPI, 21, 143, 413, 450, 451, 467

threshold, 468type, 468

L

Landscape component, 216Landscape management, 46, 63, 76Landscape Management Database -> LMDB,

30, 42, 46, 667Landscape modeling, 64Landscape Transformation Management, 29Level 1 user, 262, 341, 386Level 2 user, 263, 341, 386LMDB, 42, 46, 55, 65, 66, 75, 83, 318, 339,

342, 397, 490, 667Load balancing, 187Local system account, 50Log file, 214Logical component, 86, 95, 105, 123, 583,

585Logical layer, 42Logical system, 95Log viewer, 210, 213

M

MAI, 48, 217, 227, 229, 455, 475architecture, 229automation, 227data provider, 230, 232Event Calculation Engine, 236prerequisite, 229support infrastructure, 396template maintenance, 264

Main memory, 487Maintenance license, 77

Maintenance Optimizer, 29, 76, 86, 633, 636, 642, 648, 656, 667

Maintenance project, 94Malfunction, 592Managed system, 39

configuration, 82non-SAP system, 44SAP system, 44

Management dashboard, 455, 495authorization concept, 497view, 501

Manager of Managers, 402, 403, 667Mapping runtime, 344, 345Mass user maintenance, 621Master and configuration data, 42Material Requirements Planning, 608MEA Repository, 42Memory bottleneck, 212Message alerting, 348Message ID, 348Message monitor, 354Message overview monitor, 347, 356Message search, 357Metric, 230, 238

create, 278deactivate, 287define availability, 280define name, 281detailed information, 292historical value, 293lifetime, 258maintain description, 279monitor, 293preconfigured, 242prioritize, 300requirement-specific, 300retention, 258threshold type, 281validity, 281

Metric and Event Store, 230, 236Metric, Event & Alert Repository, 42Metric monitor, 488Metrics, events, and the alerts hierarchy, 240Microsoft Excel, 112, 428Microsoft Internet Explorer, 202Microsoft Management Console, 51Microsoft Powerpoint, 112

884_Book.indb 686 10/3/13 4:38 PM

687

Index

Microsoft SharePoint, 45Microsoft Silverlight, 41Microsoft Word report, 483MoM, 403, 446, 667Monitor

application-specific, 584cross-application, 585

Monitoring, 42BI, 312Business Warehouse, 312BW process chain, 314query, 315SAP BusinessObjects job, 315

Monitoring and Alerting Infrastructure -> MAI, 48, 227

Monitoring concept, 296contact person, 299instruction, 302requirement, 297system landscape, 297

Monitoring content, 260administration, 260update, 261

Monitoring environment, 297Monitoring infrastructure, 247Monitoring types, 228Month-end activity, 62MRP run, 608MTE class, 273, 276Multistep exception, 221, 222

N

Namespace, 99, 632Naming convention, 426, 590Navigation area

associated links, 70general, 70reports, 70specific views, 70subview, 70typical tasks, 70

Navigation bar, 641Navigation button, 641NIPING, 206

Non-ABAP component, 48Note Assistant, 29Notification, 414

channel, 251management, 253, 414

NWBC, 40, 668

O

Object definition, 517Operating instructions, 562Operating process

relevance, 562Operating system, 48, 66, 134, 668

collector, 49, 50, 53, 55, 235configuration, 147, 151information, 49

Operations Control Center, 21, 31Operator validation, 173, 174Optimization, 22OS, 668OS command console, 134

interval, 136system status, 136

OTF concept, 61, 63Outside discovery, 66, 67Outsourcing model, 453

business process outsourcing, 453outtasking, 453

Overview monitor, 350

P

Paging rate, 487Parameter change, 151Parent role, 625Password concept, 623Peak load, 186Performance, 668

bottleneck, 187, 409Performance problem, 131

specific, 194, 199system-wide, 194

Perform trace, 201

884_Book.indb 687 10/3/13 4:38 PM

688

Index

Personal object worklist -> POWL, 668PFCG role, 624

proposed value, 628Phases of software lifecycle, 23PI domain, 337, 338, 340

create, 342metadata, 344overall status, 350select, 343

PI infrastructure, 342PI interface channel, 394PI message alerting, 339PI monitoring, 337, 353

backlog monitor, 355component monitor, 352configure, 338, 340error monitor, 355message monitor, 354message overview monitor, 356message search, 357overview, 350scope, 342use, 350

Ping, 352PI runtime component, 348Pop-up window, 668Port, 668Portfolio and Project Management, 28Post Processing Framework, 601Potential savings, 549POWL, 574, 668PPF, 601Proactive action, 23Proactive checking mechanism, 72Proactivity, 23Problem Management, 21, 28Process automation, 587Process issue, 609Process mapping, 109Process step, 96, 112, 117, 221Process structure, 93, 95Product instance, 64Production operation

incident, 144Productive operations, 92Product system, 64

Profile, 620generator, 629parameters, 49, 622

Project, 91, 92administration, 95, 100create, 101creation/prerequisite, 98definition, 100distribute, 106documentation type, 109general data, 103information, 120involved SAP partners, 104keyword, 108language, 102management, 32, 91, 103milestone, 108namespace, 99organizational unit, 108overall progress, 121phase, 32plan, 114process mapping, 109quality gate, 108roadmap, 108scope, 103standard, 95status, 101status value, 108structure, 99structure element, 107team members, 104template, 107, 108

Project cycle, 94blueprint phase, 95configuration phase, 96go-live, 97project administration, 95testing, 97training, 97

Project type, 92, 102implementation project, 93maintenance project, 94template project, 93upgrade project, 94

Proposal value, 644

884_Book.indb 688 10/3/13 4:38 PM

689

Index

PSLE, 80Public holiday calendar, 254Pull data provider, 232Pull mechanism, 42, 668Purchase order, 607Purchase requisition, 607Push data provider, 232Push diagnostics agent, 235Push Introscope, 234Push mechanism, 43, 668

Q

Quality gate, 108Quality Gate Management, 29, 105Query, 475

execute, 552granularity, 553result, 555timeframe, 553

Quick criteria maintenance, 419, 428, 445

R

rdisp/http_check, 409rdisp/http_min_wait_dia_wp, 409Read and write activities, 189Real-time monitoring tool, 241Real-time monitoring UI, 361Recipient, 415

list, 255pool, 253

Recordingscript, 365

Redesign, 94Reference instance, 159Reference landscape, 157Release Management, 29Remote agent installation, 57Remote function call -> RFC, 668Reorganization job, 570Repetition pattern, 588Reporting, 287, 449

document-based, 228interactive, 228

Reporting (Cont.)option, 449

Repository, 42Request for change, 28Requirements analysis, 654Residence time, 519, 541, 550Resource bottleneck, 62, 158Resource cap setting, 406Resource consumption, 138Resource utilization, 62Responsibility, 615RFC, 98, 668

interface channel, 392link, 635performance, 395

RFC connection, 78, 84, 180, 184, 391, 394, 486configuration, 147monitoring, 377resource cap setting, 406

RFC Pull, 277DBMS, 234ST, 233ST-BW, 233ST-PI, 232

RFC user, 645Roadmap, 95, 108, 114, 566, 567

add, 115chapter, 116subchapter, 116work package, 116

Role, 620description, 624functional role, 642inheritance hierarchy, 625work center basis role, 632, 636, 639work center navigation role, 632, 634,

637Role concept, 44

administered system, 635productive system, 635

Role maintenance, 624, 638, 640, 646Root cause analysis, 31, 42, 76, 125, 229

additional tool, 129components, 127method-independent tool, 133

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690

Index

Root Cause Analysis work center, 128, 149, 165, 181, 189, 197, 210menu, 128tools, 129

Run SAP like a Factory, 21, 22, 30, 31, 115, 559

Run SAP method, 33roadmap, 33

Runtime error, 486

S

Sales organization, 543sapacosprep, 50SAP best-practice documents, 114SAP BusinessObjects, 62, 311

cluster, 318server process, 331system, 313

SAP BusinessObjects Dashboards, 500SAP BusinessObjects job, 315, 322

monitoring, 333SAP Business Passport, 222SAPCAR, 57SAPCCM4X, 51SAPCCMSR, 50, 51SAP Central Process Scheduling by Redwood

-> SAP CPS by R, 668SAP Central Services, 668SAP Client Plug-In, 133, 201, 202, 365SAPconnect, 78, 483SAP CPS by Redwood, 560, 573, 576, 582,

586, 597, 668license, 588object, 588set up, 587use, 587

SAP CRM, 41SAP CRM user interface, 569SAP_CV_ADMIN_COMP, 165SAP_CV_DISPLAY_COMP, 165SAP data services job, 335SAP EarlyWatch Alert, 455, 456

overview, 467SAP EarlyWatch Alert for Solutions, 461SAP Easy Access, 166, 626

SAP ecosystem, 126SAP Exception Management Instrumentation

Platform, 221SAP Financial Closing Cockpit, 587SAP GUI, 40, 668SAP GUI script, 362, 364, 367SAP HANA, 313, 335SAP host agent, 45, 48

host agent, 49installation, 51instance agent, 49sapadm, 53saphostcontrol, 49saphostexec, 50sapstartsrv, 49sapsys, 53setup, 52user group, 52work directory, 53

saphostcontrol, 49saphostexec, 50sapinit, 51SAPinst, 52, 57SAP Instance, 667SAP kernel release, 477SAP Knowledge Warehouse, 103SAP Management Console, 51, 668SAP MMC, 51, 668SAP name space, 637SAP NetWeaver

dual-stack system, 41SAP NetWeaver Business Client, 40, 668SAP NetWeaver BW, 77, 311, 313, 494

source system, 80SAP NetWeaver BW configuration, 147SAP NetWeaver PI, 336

domain, 337SAP NetWeaver Portal, 45SAP Note

report, 174SAP operating system information, 49SAPOSCOL, 49, 50, 53, 235SAP Passport, 221SAP Product Support for Large Enterprises, 80SAProuter, 127, 128, 668SAP Service Marketplace, 459, 560

authorization, 647

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691

Index

SAP Solution Manager, 29, 71administrator, 73Agent Administration, 60architecture, 39authorization concept, 619basic configuration, 71, 76central composite note, 74, 517communication, 48configuration, 70configuration of managed systems, 82configuration program, 71configuration user, 81documentation, 91email, 79infrastructure, 48landscape component, 75landscape management, 63license, 74logical layers, 42role concept, 631root cause analysis, 125Security and Authorizations Wiki, 651self-diagnosis, 127self-monitoring, 396Service Desk, 113system landscape, 30system parameter, 74system preparation, 71, 73three-level hierarchy, 93training environment, 97user, 73work center, 67, 68

SAP Solution Manager Administration work center, 55, 122, 164, 398

SAP Solution Manager Configuration work center, 71, 78, 83

SAP Solution Manager Diagnostics, 459SAP Solution Manager Scheduling Enabler,

560, 576SAP standard job, 583SAP standard report, 178SAP standard template, 242, 286, 524

characteristics, 243template hierarchy, 244update, 242

sapstartsrv, 49SAPsystemnumber, 49

SAP User Management Engine, 563, 569Sarbanes-Oxley Act, 452Savings potential, 541, 550Scenario, 319

level, 382, 383, 384Scenario user, 563, 566

administrator, 563viewers, 563

Scope selectionAge of record determination, 540Business Object Footprint, 543complex archiving object, 542DVM KPI, 542simple archiving object, 542template selection, 543

Scope Selectionsaving potential, 541

ScriptEEMon, 360HTTP, 360

SCS, 668instance, 668

Second-level support, 28Security Guide, 650

main part, 651scenario-specific part, 651

Security Guide for SAP Solution Manager 7.1 -> Security G, 650

Security standard, 652Segregation of duties, 655Self-check, 80Self-diagnosis, 396, 397Self-monitoring, 396, 398

configure, 397use, 398

Self-service, 551Server, 669

node, 162Service channel, 459Service data download, 455, 462Service Desk, 113, 241

integration, 362message, 617

Service document, 551Service Level Agreement, 300, 359, 451, 595Service Level Management, 451Service level report, 466

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692

Index

Service level reporting -> SLR, 451Service notifications, 116Service-oriented architecture, 452Service request, 28Service Request Management, 28Service Tools for Applications -> ST-A/PI, 46SID, 669Simple Object Access Protocol, 669Single role, 624Single sign-on -> SSO, 40, 669Single Source of Truth, 30SLA, 300, 359, 451

report, 363, 372SLD, 30, 46, 64, 75, 76, 339, 342, 669

setup, 75SLM, 451

process, 455SLR, 451, 585

setup, 464SLT, 335SMAD document, 600Smartphone, 373Smart store, 403SMCR document, 600SM_EFWK, 489SMS, 241SMSE, 560, 576SMSY, 30, 42SM_WC_VIEW, 640, 641Snapshot, 190SOAP, 669SoD matrix, 655Software component, 64Software configuration, 477Software lifecycle, 24SOLMAN_ADMIN, 73, 78SOLMAN_BTC, 489SOLMAN_SETUP, 566Solution, 91, 92, 113, 121, 585

create, 121documentation, 28, 31transfer information, 123

Solution Directory, 462Solution Manager Administration work

center, 499, 585Solution Manager System Landscape, 42Solution operations, 32

Solution ToolImplementation Content, 100

Solution Tools Plug-In -> ST-PI, 46Specific performance problem, 194, 199SQL query, 190SQL requests, 133SSO, 40, 669

ticket, 40Stakeholder, 503Standard absence, 254Standard process hierarchy, 93Standard role, 632

copying, 633Standard text module, 268Standard user, 386ST-A/PI, 46, 84Start and stop process, 61ST-ICO, 100Storage requirement, 546ST-PI, 46, 84, 210, 232Structure attribute, 95, 97Structure element, 107Subalias, 147Support Package, 669S User, 77, 647, 648SysLog error, 211System

analysis, 130availability, 486cluster, 56compare, 162validate, 180

System administrationregular task, 418

System hierarchy, 291System landscape, 95, 449, 669

change, 145growth, 542homogeneity, 163

System Landscape Directory -> SLD, 46, 669System Landscape Directory (SLD), 30System list, 290System monitor, 330System monitoring, 44, 247, 290

scope, 285select system type, 290system hierarchy, 291

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693

Index

System monitoring (Cont.)system list, 290technical scenario, 242UI, 241

System performance, 187, 486System preparation, 71, 73System report

time interval, 484, 485, 486System-wide performance problem, 194

T

Table statistics, 547Tablet, 373Target system, 166, 385

define, 167maintenance, 166

Task, 416, 418, 419context, 420customer-specific, 422description, 420execution, 420execution data, 425inbox, 425management, 416, 418notepad, 422task header, 419

Technical Administration work center, 259, 413, 415, 418

Technical analysis, 449Technical component, 312

response time, 181Technical connection

monitoring, 377Technical content, 114Technical default user, 77Technical monitoring, 227

configuration, 246motivation, 227process, 231standard user, 261template concept, 242

Technical Monitoring work center, 44, 229, 289

Technical operations, 31Technical reporting, 44

Technical requirements, 84Technical scenario, 242, 363, 530, 536

select, 552Technical system, 64

performance problem, 161Technical user, 563, 621, 655Technological basis, 83Template

add alert, 273add metric, 273alert, 270concept, 242configure, 246, 268create, 266custom metric, 271maintenance, 244, 264managed object, 271metric, 268project, 93user, 563work mode, 441

Test case, 114Testing, 97Test Management, 29Test package, 97, 114Test plan, 97, 114Test user, 658Text element, 426Text module, 426Third-party component, 256Third-party connector, 256, 385Thread dump, 182

blocked thread, 193details, 193load balancing, 193number, 192trigger, 192

Thread dump analysis, 131, 182, 190use case, 190, 192

Three-level hierarchy, 93Three-system landscape, 62Threshold, 240, 463, 480, 615

adjust, 287definition, 301type, 238, 269, 281

Throughput figure, 608, 609Time-based data distribution, 548

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694

Index

Time-based distribution, 550Time criterion, 540Timetable template, 479Tool access

central, 445Top Load Transaction, 467Toys Inc., 34

analysis, 544Application Management, 37automation, 446Data Volume Management work center,

538DVM, 530EEMon, 374IT department, 35IT support, 38JSM, 601JSM Health Check, 579monitoring concept, 296Operations Control Center, 36query, 551system administration, 36system landscape, 34

Trace analysis, 126, 199approach, 209

Trace preparation, 201Training, 97

environment, 97Transaction, 669Transaction code, 669Transaction Tracer, 141Transaction type

SMDT, 220SMIN, 220SNWS, 220

Transparency, 22Transport analysis, 179Transport statistics, 174Trend analysis, 462, 468, 610

U

UME, 563, 569UNIX time stamp, 138Update error, 486Update termination, 468

Upgrade Management, 29Upgrade project, 94URL, 669User

initial password, 622User activity

record, 365User administration, 563, 620User authorization, 147User group, 621, 655User interface, 40User maintenance, 619User master record, 619User Task Area, 423User type

communication, 622reference, 622service, 622system, 621

V

Visual Basic file, 366Visual Basic script, 365

W

Web browser, 40Web Dispatcher, 75Web Dynpro applications, 113Web Dynpro object, 574Web service, 394

call, 391performance metric, 395

Web service consumer, 486Wiki SMAUTH, 651Work center, 43

authorization system, 68basic role, 632, 636, 639Business Process Operations, 585concept, 40navigation area, 69navigation bar, 69role, 632role concept, 44

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695

Index

Work center (Cont.)structure, 69System Monitoring, 460Technical Monitoring, 462user interface, 642work area, 69work area (tray), 69

Work center navigation role, 632, 636creating, 638

Workload, 189Workload analysis, 126

approach, 195data extraction, 182data storage, 182

Work mode, 363assign, 440configuration, 317

Work mode (Cont.)create, 440management, 229, 439schedule, 259setting, 259title, 441

X

XML, 669file, 366

Y

Year-end closing, 439

884_Book.indb 695 10/3/13 4:38 PM

Monitoring and Operations with SAP Solution Manager · 8 Contents 2.5 Initial Configuration of SAP...

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