Monitor & Manage Citrix Application Performance Using Microsoft SCOM

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Expand SCOM’s Capabilities to Manage Performance for Citrix XenApp/XenDesktop/XenMobile with eGEnterprise

Monitor & Manage Citrix using Microsoft SCOM

Transform Microsoft SCOM into an End-to-End Monitoring & Diagnosis Powerhouse for Citrix


Moderator

Christine AckleyDirector of Marketing OperationseG [email protected]


Logistics

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A copy of this presentation is posted on Slideshare:http://www.slideshare.net/eginnovations/

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Today’s Presenter

Bala VaidhinathanCTOeG Innovations

[email protected]


Agenda

• Citrix Management today

– Multi-tier, Heterogeneous, Virtualized

• Microsoft SCOM Limitations with Citrix

• The eG Universal Management Pack for SCOM

• Citrix Performance Management using SCOM & eG - Live Demonstration

• Q&A


Citrix User View


Network IIS Web on

ESX

Active DirectorySQL

Citrix XenApp on

VMware ESXCitrix ZDC on

VMware ESX

MS Terminal, Citrix

License Server

Profile Server

Enterprise

Apps (Exchange,

SAP, Dynamics, …)

vCenterOracle

Client

The IT Administrator’s View

SANSwitch

What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Citrix?

“My

application is

slow!”


System Center Operations Manager

ActiveDirectory

SharePoint SQL ServerWindowsHyper-V

Exchange Server

SCOM provides great visibilityinto Microsoft platforms …

… but what about business citrix apps & platforms

like these?

XenMobile

Virtual Platforms

XenApp

XenDesktop


Management packs from different vendors are not integrated

Multiple management packs add cost & complexity

Licensing of each MP is different; no consistency across MPs

Many alerts, but very little actionable information due to lack of correlation and root cause diagnosis

Leads to long problem isolation & diagnosis cycles, resulting in poor user experience and increase in IT operation cost

SCOM Monitoring Limitations


Great User Experience

Pro-active issue resolution

End to End Visibility

Single unified View with Correlation

What Matters in a Citrix Environment?


eG Enterprise Server

eG SCOM Plugin

SCOM Management

ServerOperations Console

ActiveDirectory

SharePoint SQL ServerWindowsHyper-V

Exchange Server

Microsoft Platforms

Non-Microsoft Platforms

SAP Systems

Virtual Platforms

Citrix

J2EE Application Servers

• Universal management pack extends performance monitoring scope, visibility & detail beyond MSFT platforms

• Accelerates & simplifies monitoring & diagnosis• Reduces cost & complexity

The Universal Management Pack Solution


• The “eG SCOM Connector” developed by eG Innovations seamlessly integrates eG Enterprise into Microsoft SCOM framework.

• The integration allows SCOM administrators to extend their visibility into key applications and platforms that are not supported in-depth by SCOM.

• These include Citrix XenApp, XenServer, Provisioning Servers, NetScaler, XenDesktop, VMware vSphere and View, besides others.

• Supports Microsoft System Center Operations Manager 2007 R2 / 2012 / 2012 SP1 / 2012 R2

Overview of eG SCOM Integration


eG Manager

SCOM Management

Server

Deep Citrix Drill-Down from SCOM to Additional eG Details

eG Expands SCOM Visibility

eG SCOM Connector

SCOM Console with eG Citrix info

Citrix Service, App & User R/T Dashboards via SCOM (or URL)


The eG Universal Monitor

•A single monitor license for Windows,

Linux, Solaris, HPUX, AIX, VMware, Tru64

•A single price, regardless of OS or server

configuration - 2, 4, 8, 16 CPUs

•A single monitor for monitoring any

application

•A single price to manage multiple

applications on the same server

•Auto-upgradeable

•Agentless monitoring option

•100% web-based – HTTP/HTTPS


eG/SCOM Integration Architecture

HTTP/SSCOM

SDK

SDK Service

TCP

eG Connector Event Log

State Integration Service

Discovery Integration Service

Unknown State Integration Service

Monitoring Host

Health Service

eG Management Packs Configuration

Service

eG Connector Service

SCOM Agent

SCOM Management

ServerDiscovery, State & ConfigData Provider

eG Manager

eG SCOM Plugin Server


Live Solution Tour: eG SCOM Management


What Citrix Admins Say About Helpdesks


Citrix Admins Deal with Too Many Tools!

68%CitrixAdmins

want to be proactive

Citrix Admins Wish They were Proactive


Virtualization-Aware Root-Cause DiagnosisWithout root-cause diagnosis, you have no idea where the problem lies

The root-cause of

the problem

Effects of the

problem

All the problems

appear to be equally

important.

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.


Benefits of the eG SCOM Integration• Integrated end-to-end monitoring solution for heterogeneous

platforms: Single pane of glass view of entire service infrastructure (not just Microsoft applications)

• Add custom monitoring easily to SCOM: Use the eG Integration Console to monitor and report on new applications/devices easily in the SCOM console.

• Short Learning Curve for SCOM Administrators: No need to learn another monitoring tool – continue using the familiar SCOM console. No need to learn about different management packs.

• Maximize the Returns on your SCOM Investment: Combine eG Enterprise's increased monitoring depth and breadth with SCOM's expertise in monitoring Microsoft technologies


Gartner on the eG SCOM Integration

• eG Innovations goes deeper than Microsoft SCOM in the areas of Solaris, AIX, HP-UX and Linux.

• Monitoring of Citrix, Microsoft, Red Hat and VMware virtualization technologies is natively supported by eG Innovations.

• A large number of application components can now be monitored with SCOM, including those provided by IBM, SAP and Oracle.

• This monitoring platform can be integrated into OpsMgr 2007 and OpsMgr 2012.

Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing Costs.

with SCOM


&


Next Steps

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Call Us+1 (866) 526 6700

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Monitor & Manage Citrix Application Performance Using Microsoft SCOM

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