MONA SCHOOL OF BUSINESS

Professor Evan W. Duggan – Executive Director

WORK OF THE SCHOOL

The need for high-quality management

education, with the appropriate

rigour, to develop transformational leaders

equipped to contribute to the creation and

preservation of national wealth and the

competitiveness of the region, is

undoubtedly greater now than when the

Mona School of Business (MSB) began in

1987. Yet the protracted decline in the

global and national economic crises with

their now well-known and dire

consequences is placing the cost of such

education progressively beyond the reach of aspiring managers. The

inconspicuous passage of the typically discernable post-July calm

(signalling the departure of graduating students) after the great May to July

bustle, when graduating, on-going and new students coexist in noisy

congestion, is a quiet reminder of these unfavourable economic

conditions. For the second year running our advertising and promotional

efforts delivered a large pool of qualified applicants, but several prospects

were unable to accept admission offers; hence a second year of low

enrolment. We were unable to assemble an EMBA cohort this year.

The impact of the prevailing conditions continues to be evident in a variety

of ways including high accounts receivables from student and increased

requests for leave of absence. Companies no longer sponsor employees,

provide time off, or offer scholarships. The response to requests for

sponsorship of MSB events and advertising in MSB-sponsored

publications has abated. Local funding for research and development

activities is virtually non-existent. Increasing price sensitivity has forced us

to maintain tuition fees at the same rate for the past three years, and to

offer discounts in a variety of cases. These conditions and the fact that

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many organizations have slashed training budgets have also affected the

earning potential of the Professional Services Unit (PSU). While our free

public lectures and workshops have attracted full houses, paid events are

not well supported.

This year’s approximately 200 graduates matriculated at the onset of this

crisis. They are therefore the first cohort of students to have studied

through the entire period of the unusual economic and social pressures of

these times; many of their colleagues did not make it for financial reasons.

Other MSB “firsts” include graduates from the Western Jamaica Campus,

the MSc in Telecommunications Policy and Technology Management

programme, and Cohort 1 of the upgraded Diploma in Business

Administration. One major consideration this year is whether we have

been responsive enough in providing the kind of business management

education that is demanded in these turbulent times.

As these graduates depart, we are pursuing a thorough review of the MBA

and EMBA curricula, responding to well supported calls to strengthen risk

management, services management, supply chain management, and the

treatment of ethics in our programmes and to give greater prominence to

the development of effective communication skills. These indications

have been endorsed by several entities, including, board members,

external examiners, the Association to Advance Collegiate Schools of

Business (AACSB) in their body of knowledge guidelines, the Association

of MBAs (AMBA) and other collaborating institutions.

Similarly, the demands of national competitiveness justify an extensive

emphasis on corporate “intrapreneurship” and the erosion of job

opportunities is pushing us further towards a more thorough focus on

innovation creation and entrepreneurship. However, we need to do more

than bolster the confidence of students and provide concrete examples of

how ambitious young entrepreneurs, innovative new businesses, and

inspired enterprises emerge from the ashes of economic recession and

help them visualize a path toward the commercialization of the business

opportunities they conceive.

But there are other non-curricular issues that we cannot ignore, such as

whether our graduates are endowed with the confidence to apply their

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education and training to provide the leadership and the managerial and

technical skills to assist organizations successfully navigate the

uncertainties and complexities that have become regular features of

conducting business in the modern enterprise. Will they operate beyond

the locus of their learning at MSB and open their minds to new

perspectives in order to generate novel and relevant solutions? Have we

instilled in them the moral courage to help reduce the deficit in ethical

principles and standards that pervade our society? These issues now

inform the programme outcomes in the major curricula review that is

underway.

Despite the generally unfavourable economic circumstances and the

intensity of competition in what has become the global business education

industry, MSB continues to forge ahead with ambitious plans and

strategies designed not merely to ensure our premier place in this market,

but to increase our competitive distance by defining a compelling value

proposition. Some recent indicators have signalled that we are moving in

the right direction:

¡ We have consistently ranked among the 30 most popular

Business Schools in the Americas (Canada, Latin America, and

the Caribbean) in the MBAFinder web listing

¡ The MSB/UWI Mona team that represented us in Atlanta this

year won the Opportunity Funding Corporation Venture

Challenge (OFCVC) competition and retained the prize for the

Best Presentation, in the process, beating twenty other US-based

institutions

¡ The visiting AMBA accreditation panel adjudged that we had

amply satisfied their accreditation criteria and awarded

accreditation for the maximum period of three years for first time

applicants. The panel expressed great satisfaction with our

standards of postgraduate management education and our

commitment to continual improvement

Accreditation, however, comes with provisos that are not cost free. These

include the non-negotiable maintenance of cohort sizes at a minimum of

20 and the ineligibility of students with less than 3 years post-graduation

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work experience; the stipulation to maintain a “reasonable” level of

full-time faculty (higher than our current level); the requirement to

formally identify and assign to particular staff members, specific student

services responsibilities beyond course coordination; and the strongly

recommended minimum-term, fixed-period curriculum reviews. In the

short term, and until the benefits trip in, these requirements will impose

additional fiscal pressures on us.

We have engaged in several successful belt-tightening initiatives; however,

it is clear that substantial income replacement and generating innovations

are required. We have begun the planning therefore to employ those

revenue sources that have hitherto been underworked. Accreditation will

assist in our efforts to attract international students for our full-time

programme, for which we have capacity and to compete for the very best

students. We intend to pursue endowments to promote entrepreneurship

and the commercialization of innovative projects. We have begun to

engage our Alumni body seriously and eventually will seek small, periodic

contributions from them.

We have focused extensively in the preceding on the challenges to building

human capital, which is a very important component of our mandate;

however, MSB’s engagement of a wide range of other business activities

continues to help extend our footprint in the business community. Our

provision of professional and executive development options is a boon for

public and private sector entities grappling with the problem of finding

solutions to the complex business issues of our times and the volatility of

the business environment.

The research output of the School is quite commendable for an academic

staff of that size and helps to extend the boundaries of knowledge in the

various business disciplines through the conduct of scholarly research.

The Centre of Excellence (CoE) for IT-enabled Business Innovations has

made a strong contribution to research and innovation efforts for small

and medium enterprises (SMEs) and a mega-effort related to Mobile

Financial Services. The Telecommunications and Policy Management

(TPM) unit continues its impressive research efforts to guide

telecommunications policy and development and the outreach activities of

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the school are exemplary; it greatly supports our thrust to obtain greater

visibility and build social capital.

Many of the activities mentioned in this report denote the diligence of our

small core of full-time Faculty and Staff (for the most part), ably supported

by a pool of trusted associates. The energy of the faculty and staff provides

the fulcrum for our notable achievements. These performances typically

exceed the call of duty by a large margin.

ACADEMIC PROGRAMMES

The 2010/2011 academic year attracted the accustomed high level of

activity in the Unit with visits by external examiners, Open House for

prospective applicants and students, numerous information and

application sessions, new student intake, the bustle of teaching and

learning, and graduation and awards ceremonies.

MSB Graduates 2010

Approximately 204 MSB students graduated this year from the MBA,

EMBA, Diploma in Business Administration and MSc.

Telecommunications Policy & Technology Management (MSc. TPM)

programmes. MSc TPM, the MBA– Western Jamaica Campus, and the

Diploma, graduated their first cohorts.

The MSB annual Awards Ceremony took place on Wednesday, November

24, 2010 at the Mona Visitors Lodge to honour outstanding students,

groups that excelled in the Vincent HoSang Venture Competition, and

long-serving staff members.

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Table 1 provides a breakdown of MBA graduates based on

Concentrations.

TABLE 1: BREAKDOWN OF MBA GRADUATES BY CONCENTRATION

Area of Concentration Number of PercentageStudents

Banking and Finance 60 39%General Management 28 18%International Business management 29 19%Marketing Management 26 17%Human Resource Management 4 2%MIS 8 5%

Finalizing Students

Table 2 indicates the number of students who proceeded to the final

phase of their programmes during the period under review. In the case of

the part-time students (MBA and EMBA), they commenced studies in

May 2009, are now doing their final courses and should be eligible for

graduation in November 2011. The full-time students entered in May

2010 and are due to graduate in November 2011.

Table 2: Finalizing Students

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Programme Total

MBA FT 15

MBA PT, Sundays 43

MBA PT, Evenings 93

EMBA 25

Total EMBA and MBA 155

Diploma 11

Grand Total 189

Admissions and Enrolment

In an effort to support the application campaign, MSB hosted information

sessions on December 1, 2010 at the Mona Campus and December 4,

2010 at the Western Jamaica Campus. These information sessions were

aimed at providing the one-on-one contact that is essential when making a

decision to pursue a graduate programme and reaped a number of

on-the-spot applications. However, persistent economic decline has again

negatively impacted our recruitment efforts. For the second year running

our advertising and promotional efforts delivered a large pool of qualified

applicants but several prospects were unable to accept admission offers.

There was no new student intake for the EMBA group this year due to the

low numbers. A survey of these applicants produced similar responses to

those we obtained last year; despite their interest in, and conviction about

the benefits of, graduate management education and the desire to enrol,

their financial situation precluded such a financial undertaking in this

climate.

MSB Western Jamaica Campus (WJC)

For the first time, students from the Western Jamaica Campus have

transferred to the Mona Campus to take advantage of the concentration

courses not offered at the Western Campus.

The MSB eLearning Course Management System (MSB-ELS)

The MSB Course Management System (MSB-ELS) is now

well-established and being used to support the majority of classes in the

MBA Program for content delivery and interaction. Currently all courses

are web supported, with a few such as MIS and Financial Management

being web enhanced (replacement of approximately 30 percent of

face-to-face classes). Lecturers are utilizing the facility for content delivery

and contact; however, more use needs to be made of the discussion

forums.

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QUALITY ASSURANCE

AMBA Accreditation

The Mona School of Business (MSB) has received accreditation from the

international Association of MBAs (AMBA) for achieving what AMBA

describes as the highest standard in Postgraduate Business Education. The

recognition was received in June 2011 from the AMBA Board. This

recognition, according to AMBA, is earned only by Business Schools with

the “best programmes”. AMBA’s accreditation service is internationally

recognised as the global standard for all MBA, MBM and DBA

programmes. MSB received special commendation for the close

relationship between the School and the local business world; the role of

the cluster coordinators as mentors and controllers of quality especially in

relation to the adjunct teaching staff; the close relationship between the

School and the local business world; and the quality and the commitment

of the students and graduates of the MBA programmes. The school was

also commended for its process for dealing with poor teaching

performance, staff development opportunities available to both full-time

and adjunct faculty, the enthusiasm and commitment of the MBA faculty,

student membership of the School’s Board and the flexibility of delivery of

the MBA programmes.

External Examiners’ Meetings

The Board of Examiners’ meetings were held for the Mona and Western

Jamaica Campus programmes August 2010. The external examiners

provided positive feedback and contained very useful recommendations

for improvement and renewal. The most recently contracted external

examiner is Professor Barron Harvey, Dean of the Howard Business

School. We are forging ahead with collaborative arrangements with him in

other areas.

Exit Interviews & Focus Group Meetings with Graduating Students

All graduating students were asked to fill out an exit questionnaire and

four (4) focus group meetings have been conducted with randomly

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selected graduates from the EMBA, MBA part time, MBA full time, and

the Diploma programmes respectively. The results have been compiled,

and they will be used to provide insights for enriching the MSB student

experience.

NEW AND REVISED PROGRAMMES

Work continues with the design of several new programmes and courses:

An MSc programme in Enterprise Risk Management to be offered jointly

with the Department of Mathematics; The MSC in Sports and Events

Management; The development of a Services Management concentration,

which will be offered initially at Western Jamaica Campus; and a suite of

courses in Competitiveness which will be available in the General

Management concentration.

Doctorate In Business Administration (DBA)

The MSB welcomed the 9 members of its third cohort of the Doctorate in

Business Administration (DBA) programme at orientation on January 10,

2011. Members of Cohort 1 are now defending their research proposals;

and Cohort 2 is preparing for comprehensive exams.

Executive Master in Educational Management (EMEM)

The MSB together with the MICO University College jointly offers an

Executive Master in Educational Management (EMEM) for Principals

and Senior Administrators. The first Cohort of the EMEM commenced

in July 2009. That cohort completed the programme and their

graduation ceremony was held on December 4, 2010.

Master of Business Management (MBM)

The Master of Business Management (MBM) programme to

accommodate students with less than 3 years business experience

(excluded from consideration for the MBA by AMBA’s accreditation

rules) welcomed its first cohort of the new MBM programme at the

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orientation session on September 6, 2010. Fifteen (15) persons accepted

offers and although this was lower than was hoped, it was decided that the

programme should be initiated with slightly less than the breakeven

number.

Sports and Events Management

The proposed concentration for Sports Management in the MBA

programme has gone through all the approval stages at Mona and the

University Board for Graduate Studies and can now be offered to the

batch of students going forward.

SPECIAL EVENTS

Kingston 360° Breakfast Talk Series and Thought Leaders Dinner

The Mona School of Business in conjunction with the Spanish Court

Hotel hosted the first in the series of “Kingston 360° Breakfast Talks” on

August 20, 2010 at the Spanish Court Hotel. The event featured Professor

Obika Gray, Professor of Political Science from the University of

Wisconsin, USA, as the guest speaker. His talk focused on the topic

“Cultural Development in a Post Independent Jamaica”. The Thought

Leaders dinner and second Kingston 360° Breakfast Talk was held

on March 25 and 26, 2011 respectively. Professor Peter Blair Henry was

the guest speaker at both events and Dr. David Tennant the discussant at

the breakfast, which was moderated by the Hon. Oliver Clarke. The

breakfast brought together retiring and emerging thought leaders who

engaged in stimulating discussions related to Jamaica’s productivity and

state of development.

MSB Business Review Magazine

The second issue of the MSB Business Review has been published. In

addition to the running themes of the magazine – Policy,

Entrepreneurship, Strategy & Solutions, Technology, and Finance and

Economy, Talent Management was featured as the cover story. As was the

case with the first issue, MSB distributed several complimentary copies on

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its way to establishing a subscription arrangement for both print and

electronic editions of the magazine. The magazines can also be bought in

the Documentation Centre of the MSB and island-wide distribution is

being administered by Novelty Trading Company Ltd.

Opportunity Funding Challenge Venture Competition (OFCVC)

The team of Danielle Barnett, Christene Gittens, Rohan Hylton and Taja

Simpson from MSB/UWI participated in the annual OFCVC Business

Plan Competition in Atlanta where they won first place and received the

award for best presentation among the over 20 participating schools. Ours

was the only non-US team.

MSB Strategic Review

The Mona School of Business, in its quest to continually reinvent itself and

to remain relevant to its valued stakeholders, undertook a review of the

strategic priorities it established in 2008. An all-day strategic retreat was

held on November 20, 2010 at Eden Gardens. Invitees included MSB

directors, members of the MSB board of directors and students of the

doctoral programme and prominent corporate business associates.

Professional Services Unit (PSU)

The Professional Services Unit provides Professional & Executive

Development Training either customized or standard, organizes Business

Conferences & Seminars (delivering a major conference – MSB

Roundtable 2011), offers Management Consultancy, and establishes

Research Databases & Business Cases. Their mandate is to exploit

opportunities for improving the competencies of leaders and managers in

both private and public sector organizations and NGO’s and to assist

organizations to improve their operations and competencies. Throughout

the year, PSU continued its growth momentum and contributed to

profitable revenues at MSB and building brand image and reputation of

the School. The main challenge facing the PSU was demand generation in

a climate of economic recession with weak demand and increasing price

sensitivity of client organizations.

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Center of Excellence (CoE) For It-Enabled Business Innovations

MSB’s Centre of Excellence (CoE) gained the distinction of being one of

20 best winning Innovation ideas selected for the Multi-Agency Initiative

“Technologies for Financial Inclusion Program”. The Call for project

ideas that would improve the low-income population’s access to financial

services by applying innovative technological solutions in Latin America

and the Caribbean (LAC), attracted 420 idea submissions from 30

countries. MSB’s submission was one of only two successful Caribbean

projects selected. As a result, MSB participated in the Microenterprise

Forum (Foromic 2010), the biggest gathering of microfinance institutions

in Latin America and the Caribbean held in Montevideo, Uruguay from

October 6-8, 2010.

Mobilization activities for the One-Laptop-Per-Child (OLPC) Pilot

projects to be implemented at Providence Methodist Basic and August

Town Primary were carried out. Funded by P.A.C.E. Canada and in

collaboration with the UWI Township Initiative, the project involves the

installation of 115 XO Laptops at the two schools and will provide

multiple research agendas (Technology Adoption, Technology in Early

Childhood Education, Social Intervention/Outreach).

The CoE/MSB led a UWI effort to organize a one-day Mobile Financial

Services (MFS) conference on December 10, 2010, to clarify important

considerations related to Governance and Ownership, regulatory issues,

technical options, case studies, commercial dimensions, and economic

impacts, among others and build a consensual framework for the way

forward. The conference featured an impressive cadre of International

experts.

Three of the SME Case Projects implementing FOSS applications are

being prepared for Production (one of the original participating

companies dropped out of the program, due to winding down operations).

As part of the close-out process, the unit will be formally evaluating the

user experience and value perception of the applications for the

companies.

They are also currently exploring several commercial business

opportunities for deployment of one or more of the 3 primary FOSS

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Applications: Human Resource Management System, Customer

Relationship Management System and Corporate eLearning System.

Telecommunications Policy & Management Programme

(TPM)

TPM hosted an ICT Policy Conference in recognition of the World

Telecommunication and Information Society Day 2011. It was held at the

New Faculty of Law Building, May 17-18. Over 90 persons from

Government, Regulatory Agencies, Industry, Civil Society and Academia

participated. The Conference sought to address topical issues in ICT

policy, regulation and industry while highlighting the research work of the

TPM Programme under the Networks for Development, The Caribbean

ICT Research Programme 2009-2011, supported by the International

Development Research Centre (IDRC).

The TPM completed the Caribbean’s first national survey of broadband

usage patterns and other ICT indicators, at the household and individual

levels in Jamaica. The study was carried out as part of a larger project

funded by the International Development Research Centre (IDRC) of

Canada, with the collaboration of the Caribbean Telecommunications

Union (CTU), UWI St Augustine and the ITU. Jamaica’s STATIN was

engaged to carry out the fieldwork, which ended in January 2011. The

study was launched and well received at an MSB Media Briefing on April

14, at the Wyndham Hotel in Kingston.

The Broadband and ICT Indicators Study was led by TPM’s Director,

Professor Hopeton Dunn, and formed an integral part of the cluster of

other key research initiatives which received the Principal’s Award for the

Research Project Attracting the Most Research Funds in the Faculty of

Social Sciences for the current academic year. Another leading component

of the Project, also completed by TPM, is a regional research report called

Rethinking ICT Policy-making and Regulation in the Caribbean.

TPM has also held briefings on the results of the ICT survey for various

stakeholders including meetings with the Minister with responsibility for

Telecommunications, Hon. Daryl Vaz and his team; Leader of

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Opposition, Mrs Portia Simpson Miller and some members of the shadow

cabinet; as well as industry stakeholders.

Professor Hopeton Dunn, Director of TPM, won the Principal’s Award

for the FSS research project attracting the most funding.

CONFERENCES / SYMPOSIA / SPECIAL LECTURES

5th Caribbean Dispute Resolution Conference

MSB partnered with the Dispute Resolution Foundation and the

Chartered Institute of Arbitrators (CIArb), Caribbean Branch to host the

5th Caribbean Dispute Resolution Conference April 28 - 30, 2011, at the

Jamaica Conference Centre. Deliberations at the conference were centred

on mediation, arbitration, and restorative and community Justice under

the theme “Encouraging a Culture of Justice and Peace through Conflict

Resolution: Strengthen your Role!” Over 200 professionals registered for

this event.

One-day Mobile Financial Services (MFS) Conference

MSB led a UWI effort to organize a one-day Mobile Financial Services

(MFS) conference on December 10, 2010, to elucidate important

considerations related to Governance and Ownership, regulatory issues,

technical options, case studies, commercial dimensions, and economic

impacts, among others and build a consensual framework for the way

forward. The conference took place at the Terra Nova and featured an

impressive cadre of International experts, with the Minister of Finance

and the Public Service, the Hon. Audley Shaw, giving the Keynote address

at the opening session. Other active institutional sponsors/participants

included: The PSOJ, Development Bank of Jamaica (DBJ) IDB’s

Mulilateral Investment Fund, and USAID. The Mobile Financial Services

(MFS) Pre-Conference was held on Thursday, December 9th at

Strawberry Hill Hotel, featuring the overseas presenters at the MFS

conference.

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Secrets to Business Success Forum

On February 15, 2011, MSB in partnership with Exim Bank and the

Jamaica Bankers Association hosted a forum entitled “Secrets to Business

Success” at the Jamaica Pegasus Hotel. Highlights of the day included a

panel discussion, chaired by Professor Alvin Wint, which involved six (6)

successful entrepreneurs and business leaders discussing their “secrets to

success”. This was followed by a special luncheon event, “A conversation”

with Denis O’Brien, the founder and Chairman of Digicel. This session

was moderated by Mr. Milton Samuda, President of the Jamaica Chamber

of Commerce who “conversed” with Mr O’Brien. Members of the

audience fielded questions to Mr. Obrien through Mr. Samuda during the

conversation.

Issues Management and Crisis Communications Workshop

An Issues Management and Crisis Communications Workshop was held

under the theme “Managing the Ethical Dilemma” on March 30, 2011 at

the MSB. Aimed at marketing, communications, media and brand

professionals, business executives, entrepreneurs and public officials, the

workshop sought to equip participants with a range of perspectives on

crisis communications management, handling the ethical dilemma, crisis

communication planning tools and media relations imperatives. The

workshop was jointly hosted by the MSB and Illuminarte

Communications Ltd.

MSB Roundtable 2011

The Roundtable was held on June 16, 2011 at the at the Mona Visitors’

Lodge. The PSU organized MSB Roundtable 2011 in partnership with

Deloitte, the world’s largest professional services firm, and Turnaround

Management Association, the only non-profit organization dedicated to

corporate renewal under the theme: “Organizational Renewal – From

Recession to Recovery and Growth”, with a focus on strategic

management. Over 100 CEOs, managers, academics and other

professionals met in dialogue. This discourse evolved several

recommendations to guide national policy and business strategy including

extension of the Companies Act to include a full bankruptcy code for

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rehabilitating viable firms in profit trouble and attainment of global

competitiveness through more inter-organizational partnerships and

better prepared human capital.

JPC Study on Electricity Generation and Distribution

On Thursday, July 28, 2011, the PSU coordinated a symposium held

jointly by MSB and the Jamaica Productivity Centre (JPC) to release

findings from a 2010 JPC study on electricity generation and distribution

in Jamaica. This study benchmarked the performance of Jamaica relative

to other countries in Latin America.MSB/JPC Symposium – was a high

profile event that we partnered with the Jamaica Productivity Centre (JPC)

to host on July 28. The results of a survey that was done last year on the

electricity rates in other Caribbean countries and an analysis/comparison

of JPS’ rates, was presented at the symposium, along with 3 panel

discussions: (1) Generation, (2) Distribution and (3) Policy and

Governance. The JPC report argues that the JPS can save $billions by

instituting some of the recommendations. It has generated quite a lot of

debate in the public fora.

Public Lecture on Organizational Renewal

MSB’s Professional Services Unit hosted a public lecture on

Organizational Renewal at the Faculty of Law’s Lecture Room 1B on April

6, 2011, as a preview of the Annual Roundtable event scheduled for June

16. The presentations by Dr. William Lawrence (on Developing Strategies

for Business Renewal) and Mr. Anura Jayatillake, Partner, Consulting and

Investment Advising Services, Deloitte (on Enhancing Shareholder

Value) were compelling.

Software Developers’ Conference

On February 24 -25, 2011, the CoE hosted a Software Developers’

conference which was planned in collaboration with ./roots (pronounced

slashroots), a newly formed organization of young software developers

whose aim is to foster and support innovation within the Jamaican

developer and technology communities. The conference was highlighted

by a developer competition where 15 teams of local and international

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developers competed in the building of a Business Intelligence application

in the Agriculture domain. The conference was partly funded by the

IDRC, as part of its OpenData research initiative.

Editors’ Breakfast and Media Briefing

MSB held the first in the series of the Editors’ Breakfast and Media

Briefing on Thursday, April 15, 2011 at the Wyndham Kingston Hotel.

The main objective of these events is to engage the media as partners in

promoting the programmes and offerings of MSB by conveying the

relevance of these to the wider society. At this inaugural briefing, the

results of a study of the Caribbean’s first national survey of broadband

usage patterns and other ICT indicators were released. The study was

carried out as a larger project funded by the International Development

Research Centre (IDRC) of Canada, with the collaboration of the

Caribbean Telecommunications Union (CTU), UWI St. Augustine and

the ITU.

Colloquium

On March 14, 2011, the CoE and UWI’s Department of Computing,

jointly hosted a presentation by Dr. Vivek Mansingh, President, Voice,

Video, Virtualization & Unified Communication groups, Cisco India at

the new Faculty of Law Building, UWI. The presentation was titled:

“Globalization: Opportunities for Emerging/Developing Countries” and

addressed a range of topics related to Globalization at Cisco, India as a

Case Study in The New Global R&D Model and The Role of Technology

& Innovation in emerging markets.

World Bank Presentations

Dr. Auguste Kouame, the World Bank’s lead economist and sector leader

for Poverty Reduction and Economic Management for the Caribbean,

made a presentation on “Jamaica and the World Bank’s Development

Policy Loans, 2009 to 2011 - Recession, Restructuring, Reform” to MSB

students, faculty and members of the business community on September

22, 2010 at the MSB. Dr. Kouame and the audience then participated in an

engaging question and answer session. Dr. Pamela Cox, the World Bank’s

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Vice President for Latin America and the Caribbean also made a

presentation on “The Caribbean Region – Opportunities for All in

Challenging Times” to MSB and other FSS students, faculty and members

of the business community on November 17, 2010 in the University

Council Room. The audience then engaged Dr. Cox in a spirited Q&A

session. The lecture was hosted jointly by MSB and the Office of the

Principal.

PUBLICATIONS

* D. Chevers, E.W. Duggan, S. Goulbourne, and S. Moore “Key

influencing factors of information systems quality and success in

Jamaican organizations” (2011). AMCIS 2011 Proceedings - All

Submissions. Paper 296.

* Duggan, E.W. and Lawrence Nicholson. (2010). (Guest Eds)

Special Issue of Social and Economic Studies (SES) on Family- and

Women-owned Businesses in the Caribbean, 59(3), September.

* Donaldson, O., & E.W. Duggan, (2011). Examining Social

Networking Systems Adoption through the Lenses of

Motivational Theory. Proceedings of the 17th Americas Conference on

Information Systems, Detroit, MI, August 4-8.

* Dunn, Hopeton, (2011). Maximizing the Potential of ICTs and

New Media in Islands as Crossroads: Sustaining Cultural Diversity

in Small Island Developing States, Tim Curtis Ed. UNESCO: pp

191-208.

* Dunn, Hopeton, and Kwame Boafo (2011). Digital Domains and

the New Development Strategies: Revisiting ICT Policy Making in

the Global South. Journal of African Communication Research, 3,1. pp

37-60.

* Dunn, Hopeton (2010). Communication and Citizenship:

Rethinking Crisis and Change – Reflections on the Theme of

IAMCR’s 2010 Conference, In Communication and Citizenship:

Rethinking Crisis and Chang, Manuel Pinto and Helena Sousa

(Eds).

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* Dunn, Hopeton (2011). ICT Policy-Making and International

Trade Agreements in the Caribbean in Handbook of Global Media

and Communication Policy, Robin Mansell and Marc Raboy (Eds),

Wiley Publications.

* Mansingh G., L. Rao, K.M. Osei-Bryson and A.Mills (2010)

Application of a Data Mining Process Model: A Case Study-

Profiling Internet Banking Users in Jamaica. The 16th Americas

Conference on Information Systems (AMCIS), Lima, Peru,

August 12 - 15.

* Rai. A., I. Arikan, M. McNaughton and J. Wareham, 2010.

Explaining Efficient Boundary Shifts: Integration of

Organizational Economics and Capabilities. Proceedings of the

30th SMS Annual Conference (Strategic Management Society),

Rome, Italy, September 12-15.

* Rao L., Mansingh G., Osei-Bryson K.M. (2011) A

MCDM-based Decision Support System for Business Process

Re-engineering Project Selection. The 21st International

Conference on Multiple Criteria Decision Making, Finland,

June 13-17.

* Nicholson, Lawrence, (2010). Jamaican Family-Owned

Businesses: Homogeneous or Non-Homogeneous? Social and

Economic Studies, 59(3), 7-29.

* Lawrence, William W. (2011, May). Correcting for the Future.

Industrial Engineer, 43(5), 26-31.

PUBLIC SERVICE

Mr. Harry Abrikian

– Member, CVSS/United Way Projects and Programmes

Committee.

Mr. Maheshwar Boodraj

– President, Ardenne Alumni Association.

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– Member, Board of Management, Ardenne High School.

– Chair, ICT Committee, Ardenne High School.

Dr. Olivene Burke

– Member, Grace Missionary Church Council

– Director, Grace Missionary Church Youth Department

– Member, Jamaica National, Papine branch Advisory Council

– Board Member, Hope Valley Experimental Infant and Primary

School

– Board Secretary, Hope Valley Experimental Infant and Primary

School

– Board Member, Hermitage Basic School

– President, Hope Valley Infant and Primary School Parent

Teachers’ Association

Mrs. Marvalyn Campbell

– Member, Board of Directors, Mico University College

– Vice Chair, Procurement Committee, Mico University College

– Member, Board of Directors, Vauxhall High School

– Member, Human Resources Committee, ODPEM

– Technical Director, Jamaica Amateur Softball Association

(JASA)

– Volunteer, Peace Management Initiative (PMI)

– Member, Jamaica National Building Society Advisory

Committee, Papine Branch

Mr. Kamau Chionesu

– Contributor, Caribbean Dialogues Forum

– Advisor/Social & Economic Analyst, Jamaicans for Justice,

Social & Economic Justice Project.

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Professor Evan Duggan

– Associate Editor, Communications of the Association of information

systems (CAIS) and Journal of Organizational and End-User

Computing.

– Global Editorial Advisory Review Board Member, Idea Group

Inc. Publishing Company

– Chairman, Board of Directors for SynCon Technologies Ltd.

– Member, PSOJ Steering Committee for the Commercial

Alternative Dispute Resolution Centre (CADRC).

– Member, National Commercial Bank’s Corporate Learning

Campus Governing Council

– Member, a 3-member Advisory and Executive Project

Committee for Mobile Financial Services

– Member, Board of Directors of the Jamaica Diaspora

Foundation

Professor Hopeton Dunn:

– Secretary General, International Association for Media and

Communication Research (IAMCR).

– Chairman, Broadcasting Commission of Jamaica.

– Member, Jamaica National Commission for UNESCO.

– Steering Committee of the Jamaica Press Institute (JPI) which

falls under the Press Association of Jamaica (PAJ).

– Associate Editor, Critical Arts – Journal of South-North

– Member, ICT Task Force, Planning Institute of Jamaica

– President, Jamaica-South African Friendship Association

(JASAFA)

Dr. William Lawrence:

– Member, Board of Trustees, Small Business Association of

Jamaica.

– Member, Board of Directors of the McIntosh Bedding

Company Limited.

507

– Member, Turnaround Management Association (TMA).

Dr. Maurice McNaughton

– Member, Committee responsible for implementing the vision

and concept of GovNet

Dr. Lawrence Nicholson

– Chair, Steering Committee, second iteration of Poverty

Reduction Programme (PRP II)

– Deputy Chair, Board of Governors, Mona High School.

– Member, Steering Committee of PSOJ’s Family Business

Project.

– Director, Television Jamaica (TVJ).

Mrs. Patricia Lothian

– Member, Jamaica South African Association

– Board Member, FISH Medical, Dental and Eye Clinic

– Member, Fund Raising Committee, Special Olympics of

Jamaica.

– Member, Human Resource Management Association of

Jamaica (HRMAJ)

– Fellow, Jim Moran Institute for Global Entrepreneurship

– Member, National Business Incubation Association, USA

– Member, WIGUT Membership Committee

Dr. Lila Rao-Graham

– Reviewer, Americas Conference on Information Systems

(AMCIS)

– Reviewer, European Conference on Information Systems

(ECIS)

– Reviewer, Communications of the Association for Information

Systems

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– Local Organizing Co-Chair, The International Conference on

Information Resources Management (Conf-IRM 2010)

– Professional Member, Association for Computing Machinery

(ACM).

– Member, Association of Information Systems (AIS).

MSB’s Jamaica National Children’s Home (JNCH) OutreachProgramme

MSB’s Outreach Programme continued during the period, with the award

of the first MSB Outreach award for “Outstanding Personal Achievement

and Community Service to a Former Resident of Jamaica National

Children’s Home”. The award, which was presented at the MSB Awards

Ceremony on November 26, 2010, highlighted the achievements of

recipient Tashauna Taylor, a former resident of the JNCH who has made

several academic and personal achievements.

A very successful MSB/JNCH Sports Day and Christmas Treat was also

held on December 17, 2010 on the JNCH Grounds. There was a large

turnout of MSB staff members and residents of the Home. About 30 races

were held and special guest Olympians Grace Jackson and Vilma Charlton

were present and were involved in the medal presentation awards

ceremony. The day closed with a Christmas treat of ice-cream, cake

sharing and gift-giving to the children from voluntary contributions.

Almost the entire cost of the event was off-set by donations and

contributions by partners, corporate donors and MSB staff.

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