www.proaxia-­‐consul/ng.ch  

ValueApps for more business!

October  29th  2012    

Next generation Mobile Business Solutions!

Spreitenbach  –  Regensdorf  –  Nuremberg  –  Wroclaw  –  Moscow  –  Beijing  –  Hyogo  –  Tokyo  –  Osaka

Peter M. Brak!Partner!proaxia consulting group!!

©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    

§  proaxia  consul/ng  group  

§  ValueApps    –    Next  Genera/on  Mobile  Business  Solu/ons  

§  ValueApps  create  more  business    –    Customer  Example  

October  29th  2012    

©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    

proaxia  consul6ng  group  ag  

2011:  Revenue  CHF  17  Mio  -­‐  150  Employees  

Industries  /  Processes  •  Automo/ve  /  Heavy  Equipment  •  Discrete  Manufacturing  •  Cross  Industries:    

-  Sales  and  Service  Processes  -  Mobile  Business  Solu/ons  

Services  /  Products  

Projects  Mobile  Solu6ons  (Exctract)  

proaxia  is  VAR  and  exper/se  partner  für  Sybase  Unwired  Pla:orm  (SUP)  

©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    

Mobile  Business  Solu/ons  that  

proaxia  create  

•  op/mize  the  customer  interac/on  process  

•  generate  more  business  

•  increase  customer  sa/sfac/on  

•  excellent  Business  Case  

•  great  User  Experience  

•  seamless  Integra/on  into  Backend-­‐Systems  

They  convince  with  

   Next  genera6on  Mobile  Business  Solu6ons  

©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    

Customer  Example:  Mobile  Service  Advisor  

§  Customer:Autohaus Bald, one of the top ten Mercedes-Benz car dealers in Germany!

Mobile Service Advisor!

Today!

With iPad!

§  Use Case:Vehicle Reception for service at Customer’s Vehicle!

§  Challenge: Only 20 Min / Customer for the complete Process. It is not possible with todays Tools!!

§  Solution:Backend integrated iPad App supports the whole Reception at Customer’s Vehicle!

©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    

Interac6ve  Recep6on  A Survey of Dekra Consulting GmbH shows: !

§  Benefit: without interactive reception only 24% of the necessary service work was identified. With Interactive Reception about 90%. !

Business  case  enabled  with  Mobile  Service  Advisor  

§  More Orders: without interactive reception the customer orders only in 50% of the cases additional services.With Interactive Reception in 83% of the cases. !

§  More Revenue: With interactive reception you can sell more services, in average 57 EURO plus per workshop order.!

30% more interactive receptions with 20 service advisors -> 600’000 EUR/year additional revenue.!

©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    

Interac6ve  Vehicle  Recep6on  

•  Improve  Customer  Interac/on  

•  Crea/ng  more  Business  

Demo:  Mobile  Service  Advisor  

www.proaxia-­‐consul/ng.ch  

Contact  

proaxia  consul6ng  group  ag  Industriestrasse  176  CH-­‐8957  Spreitenbach  Tel.:  +41  (0)56  418  20  80  

Peter  M.  Brak  Partner  

Mobil:    +41  (0)79  353  38  15  peter.brak@proaxia-­‐consul/ng.com  

Thanks  for  your  aRen6on  !