Mojo Surveys v2.0

What’s new?

Fusion Software Ltd

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What is Mojo Surveys?

• Mojo Surveys is a customer feedback survey tool built solely for Microsoft Dynamics CRM 2011

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Version 2.0

Mojo Surveys is growing! It's grown from being a survey product, to a much richer CRM feedback solution for the customer service and customer experience professional.

It's still focused on Microsoft Dynamics CRM, and it is still laser focused on customer feedback without any other ‘baggage’.

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What’s new: Piping

• Personalise surveys with customer data to improve response rates and accuracy

“Paul, you recently contacted us via the support centre regarding the DSU-360 and spoke to Sarah”

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What’s new: Theme designer

No CSS required!

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What’s new: Net Promoter® Score• Calculate NPS® for your customers• Provide immediate feedback to the CRM User• Display NPS® status on customer record • Allow promoters to promote via social media

NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld

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What’s new: Survey Branching• Surveys can now skip to, show/hide, show if/hide if

and end survey• Configurable within CRM• Surveys are relevant and interactive – improving

response rates

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What’s new: Survey actions• Improved logic to create actions based the

customer responses e.g. • trigger a complaint email if customer has complained AND happy to contacted

• Easily configured from within CRM• CRM User can be sent immediate feedback based

on role.

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What’s new: Question types• Ranking

• Fixed Sum

Increasingly useful to gather customer expectations

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What’s new: Response scoring• Create a satisfaction or loyalty index based on

multiple, weighted questions.• Take actions based on overall score

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What’s new: Rank vs. Rate

• Compare the responses of one question against the responses of another. • Typically used to gather what is important to the

customer and then ask the customer to rate the responses

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What’s new: Rank vs. Rate

• Being kept informed is highly important to the customer and customers are dissatisfied (focus resources here)

• Speed of service is not is important to customers but they are highly satisfied (less focus of resources here)

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What’s new: Anything else?• Multi-lingual surveys• Improved reporting and exporting of data to excel• Captcha• Versioning• Customer Effort Score (CES)• CRM 2011 On premise (IFD) and online• Unsubscribes• Improved survey re-use through cloning and importing• And many more!

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Mojo Surveys

• More information:• http://www.fusionsoftware.com/mojosurveys• info@fusionsoftware.com

Request a free, no hassle, no credit card details required, 30 day trial (we’ll even commission the CRM 2011 trial environment) at

http://www.fusionsoftware.com/mojosurveys/trial

Thank you.