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“it is not the Strongest of the

Species that survive,

nor the most Intelligent, but the

One most responsive To change”

| |

“Every Century or so, Fundamental Changes in the Nature of Consumption Create New Demand Patterns that Existing Enterprises can’t Meet”

Soshana Zuboff

Prof Business Admin

Harvard University

Digital Dinosaur

Digital Immigrant

Digital Native

Operational

Process

Customer

Experience

Business

Model

| |

Telecom

& IT

Health

Retail

Energy

& Utility

Media

& Ent.

Finance

Mobility,

Travel &

Leisure

Thank You