Moffitt Virtual Visit2. The Moffitt Virtual Visit sign in page displays. Type your email address. 3....
Transcript of Moffitt Virtual Visit2. The Moffitt Virtual Visit sign in page displays. Type your email address. 3....
MoffittVirtualVisitPatientPreparationGuide
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IntroductionThePatientPreparationGuidewalksyouthroughstep-by-stepinstructionstoprepareyouforavirtualvisitwithaMoffittCancerCenterdoctorusingeVisit,including:
• GettingStarted• Enrollment• PersonalProfile• VisitConfirmation• Notifications• EquipmentandEquipmentTest
YoucancompletethestepsinthisguideafteryouconsenttoparticipateandreceivetheWelcomemessageemailwithyourscheduledappointmentdateandtime.
GettingStartedMoffittVirtualVisitregistrationmustbecompletedonlineusingoneoftheseinternetbrowserapplications:
Google®Chrome® MozillaFirefox®
Note:TheSafaribrowseronApple®devices,likeiPhones®oriPads®,shouldnotbeusedforregistration.
TodetermineifyouhaveGoogleChromeorMozillaFirefoxonyourcomputer,lookfortheicons(above)orfollowthesesteps:
1. ClicktheStartbutton.
2. TypeGoogleChromeorFirefoxinthesearchbox.
3. Resultsautomaticallydisplayinthetopportionofthewindow.
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Enrollment(Registration)AfterconsentingtoparticipateinavirtualvisitwithyourdoctoratMoffittCancerCenter,youwillreceiveanemailwelcomingyoutoMoffittVirtualVisitfromno-reply@evisit.com.
TheWelcomeemailcontainsalinktologinandcompleteenrollment,aswellaslinkstocustomersupport,theAppleAppstore,andGooglePlayforAndroiddevices.
Note:Ifyouclickthelinktologinandcompleteenrollmentandthefollowingscreendisplays,itmeansthatthecomputerdoesnothavetherightinternetbrowserinstalled.YouwillneedtoinstallGoogleChromeorFirefoxinordertoproceed.
• GoogleChromeDownloadàhttps://www.google.com/chrome/browser/desktop/index.html• FirefoxDownloadàhttps://www.mozilla.org/en-US/firefox/new/
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Tocompleteenrollment:
1. IfyourdefaultbrowserisGoogleChromeorFirefox,simplyclickthelink.Alternatively,youcancopythelink,opentheGoogleChromeorFirefoxbrowser,andpastethelinkintotheaddressbar.
2. TheMoffittVirtualVisitsigninpagedisplays.Typeyouremailaddress.3. Thentypeapasswordandenterthepasswordagaintoconfirm.4. ReviewtheeVisitandMoffittCancerCenterterms,andthencheckthetwoboxestoagree.5. ClickRegister.
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Note:Ifyouarealreadyregistered,clickIalreadyhaveanaccounttologin.
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6. Aconfirmationmessagedisplaysyourscheduledappointmentinformation.ClickCreateaccounttocontinue.
7. ClickYesorNotoconfirmifyouareadependent.
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PersonalProfileBeforeyourfirstvirtualvisitwiththedoctor,yourMoffittVirtualVisitprofilemustbecomplete.
1. WeurgeyoutofilloutasmuchofthisinformationaspossibleoneVisit’ssecuresite,including:
• FirstName• MiddleName• LastName• DateofBirth• Gender• Country
• HomePhone• MobilePhone• Address• City• State• Zip
2. Whenyouarefinished,clickContinue.
YoucanleaveNoselected.
Youcanclickthepencilicontouploadaphotoofyourself.
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NotificationsNowthatyouareregisteredineVisitandyourprofileiscomplete,youwillautomaticallyreceivethreeremindernotificationsatthesetimes:
• 24hoursbeforethevirtualvisit• 30minutesbeforethevirtualvisit• Atthetimeofthevirtualvisit
eVisitcansendremindernotificationsviaemail,voicemail,ortextmessage(preferred).YoucanchoosehowyoureceivenotificationsontheSettingsscreen.
1. Clickthearrownexttoyournameatthetopofthemainscreen,andselectMyAccount.
2. Yourprofileinformationdisplays.ClickSettingsontheleftside.
3. ClickthebuttonstoturnnotificationsOn()orOff().
4. Whenfinished,clickMoffittVirtualVisittoreturntothemainscreen.Yournotificationchangessave.
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Youcanattachadocument,report,orimage,ifdesired.
Youcanalsochangeyouremailaddressor
passwordontheSettingsscreen.
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ExamplesofNotifications
NotificationReceived:
TextMessage Email
Afterenrolling.
30minutespriortoappointment.
Attimeofvirtualvisit.
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EquipmentInorderforthevirtualvisittobesuccessful,youwillneedtodecideifyouaregoingtouseacomputer/laptoporasmartphone/tabletandmakesurethedeviceyouchooseisequippedandreadyforthevirtualvisit.
Computer/LaptopPriortoyourappointmenttime,confirmthefollowingequipmentisconnectedandreadytouseonthecomputerorlaptop:
□ Internetconnection(wiredispreferred,butwirelesswillwork)□ GoogleChromeorFirefox(internetbrowser)□ Microphone□ Speakers□ Webcamera□ Power
SmartPhone/TabletSmartphonesandtabletscanbeeitherAndroidorApple(iPhoneoriPad).
Priortoyourappointmenttime,confirmthefollowingisavailableonthesmartphone:
□ Internetconnection(4GorWiFi)□ eVisitapp(seebelowforinformationaboutdownloadandinstallation)□ Microphone□ Speakers□ Webcamera□ SufficientBattery
Note:AbrowserlikeGoogleChrome,Firefox,orSafariisnotneededifyouuseasmartphoneortablet.
TodownloadandinstalltheMoffittVirtualVisitapp:
• Androiddevices–GotothePlayStore(GooglePlay)andsearchforMoffittVirtualVisit.• Appledevices–GototheAppStoreandsearchforMoffittVirtualVisit.Youwillneedtoknowyour
iTuneslogininformation(IDandpassword)tocompletethedownloadandinstallation.
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EquipmentCheck–Computer/LaptopWhenyouareconfidentyourcomputer/laptopandequipmentisfunctionalandreadytouse,followthesestepstoconductanEquipmentCheck:
1. FromeitherGoogleChromeorFirefox,gototheeVisitwebsiteandlogin.
2. Clickthearrownexttoyournameatthetopofthemainscreen,andselectEquipmentTest.
3. TheEquipmentcheckscreendisplays.Ifthemicrophone,camera,orspeakersarenotproperly
connectedorsetup,anerrormessagedisplays.Youcancontinuethetestwithoutthelistedequipment,butyourappointmentwithyourdoctorwillnotbesuccessfuluntiltheissue(s)is/areresolved.
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4. ClickStart.
5. Afterthetestcompletes,resultsdisplay.Youcanclickoneachsectiontoseemoredetailsaboutwhat
passedandwhatfailed.
6. Whenyouarereadytoproceed,clickContinue.
ThemaineVisitscreendisplays.
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EquipmentCheck–SmartPhone/TabletWhenyouareconfidentyoursmartphone/tabletisfunctionalandreadytouse,followthesestepstoconductanEquipmentCheck:
1. OpentheMoffittVirtualVisitapp,typeyouremailaddress,password,andtapSignIn.
2. Youmaybepromptedtouploadaphotoofyourself.TapUpdateLatertocontinue.
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3. Themainscreendisplays,listingyourscheduledvisitandavailableproviders.Toperformtheequipmentcheck,taptheMenuicon.
Note:Ifyoudonothaveascheduledvisit,thescreenwilllooklikethis:
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4. TapHelp.
5. TheHelpscreendisplays.TappreVisitEquipmentTutorial.
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6. AbrowseropenstothePre-VisitEquipmentCheck.TapStartTest.
7. Followtheon-screeninstructionsandanswerquestionsaboutyourdevicetocompletetheEquipment
Check.
YoushouldnowbepreparedtoparticipateinavirtualvisitwithyourMoffittCancerCenterdoctorusingeVisit.
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SupportandContactInformationMoffittCancerCenteroffersremotevirtualvisitstoselectpatients.UpdatedinformationispostedonMoffitt’swebsiteasitbecomesavailable:https://moffitt.org/virtualvisit.
Fortechnicalassistancewithsettingupyourcomputerorphone,contact:
MoffittVirutalVisitSupport
MondaythroughFriday,8:00a.m.to5:00p.m.(Eastern)
Phone:866-241-6860
Email:[email protected]
Forassistancewithscheduling,rescheduling,orcancelingvirtualvisits,contact:
MoffittPatientAppointmentCenter
Phone:888-663-3488