Module+Handbook+ +POM 2

AURO UNIVERSITYSurat, Gujarat

(INDIA)

The School of Management & Entrepreneurship

Master of Business Administration (MBA)

Module

Production & Operations Management

Semester-2 (2012-2014)

Module Leader MR CHIRAG GUJARATI

http://www.aurouniversity.edu.in

Auro University The School of Management & Entrepreneurship

CONTENTS

Course Outcomes and Objectives 02

Learning Outcomes 04

Readings 04

Learning Process 06

Support for Your Learning 07

Course Assessment 08

Regulations 08

Expectations 09

Using Unfair Means 09

Coursework Task 1: Ungraded End of the Chapter Assignments 11

Coursework Assessment Task 2: Assessed Project Report and Presentation–Individual 12

Coursework Assessment Task 3: Assessed Group Presentations 14

Weekly Coverage 15

Week 1: Operations and Productivity, Operations Strategy in a Global Environment 16

Week 2: Forecasting, Designing Operations 17

Week 3: Managing Quality, Statistical Process Control 18

Week 4: Process Strategy, Capacity Planning 20

Week 5: Location Strategies, Layout Strategies 21

Week 6: Supply Chain Management, Outsourcing as a Supply Chain Strategy 22

Week 7: Inventory Management, Aggregate Planning 24

Week 8: Material Requirements Planning and ERP 25

Course Outcomes and Objectives:

The Production & Operations Management course aims at imparting knowledge and decision making skills in order to optimise resources at the workplace by learning the conceptual underpinnings of Production & Operations Management. The course will aim at imbibing concepts and integrating it with the spread sheet skills so as to make the students comfortable in decision making with the help of spread sheets.

The course has two pronged focus. Firstly the students are expected to enhance their learning of the various aspects and dimensions of Production & Operations Management. The students will also have an enhanced understanding about various tools and techniques to help them in the process of planning, implementation and control. In the modern times, spread sheets have



been used and are in vogue in the process of teaching decision making.

The course aims at imparting the various tools of planning and decision making at the workplace pertaining to Production & Operations Management and the spread sheet skills so that the MBA participants are comfortable to take decisions at the workplace by modelling the real world alternatives and scenarios.

This module handbook outlines the essential readings and references for the course and will act as a reference guide for the full block in semester. The students will leverage the spread sheet skills acquired earlier and the decision making skills by applying them on real world problems and situations.

Spread sheet based decision modelling is gaining prominence in the corporate world gradually. The MBA participants are expected to optimally integrate the knowledge of Production & Operations Management, Decision making tools and the knowledge regarding Ms-Excel to integrate them in order to optimize resources and to facilitate planning, decision making and control process. The students shall also be motivated to combine their power to logically model and analyse decision making scenarios. The students are required to focus on acquiring skills needed to apply decision models to different types of organizational decision making situations pertaining to Production & Operations Management.

The objectives of the course are to:

Develop knowledge of the students to assist them in the process of decision making in POM Develop Operations Strategy in a Global Environment Develop planning, decision making, implementation and control tools and techniques Develop an understanding of how such techniques are applied in Production & Operations

Management Enable the student to assess the reliability and usefulness of any information generated by

quantitative techniques and spread sheet software in POM Enable the student to justify decisions made with quantified data using spread sheets in the

area of POM Enable the students to optimize resources using various POM tools and spread sheet skills.

Learning Outcomes:

Through your own self-study of the reading materials outlined in this handbook, your participation in your Production & Operations Assignments and through lectures, workshops and seminars, you should be able to:

Understand the various tools, techniques and applications of Production & Operations Management.

Understand the application of suitable tools and techniques in different alternative scenarios to maximize Productivity



Formulate Production & Operations Strategy in domestic and global context Model a wide variety of Production & Operations Management problems in production and

services organizations Understand the various factors and dimensions that have a significant impact on

productivity and the strategies to maximize productivity. Integrate the concepts of Production & Operations Management, Statistics, Spread Sheet

Skills and Management Decision Science to evolve the Production & Operations strategy to make the Organization Globally Competitive.

Readings:

Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication –Recommended Text Book

Bozarth & Handfield (2012), Introduction to Operations and Supply Chain Management ,

Pearson Publication

Krajewski, Ritzman & Malhotra (2012), Operations Management: Processes and Supply Chains,

Pearson Publication

Hill (2012), The Encyclopaedia of Operations-Management, -A Field Manual and Glossary of

Operations-Management Terms and Concepts, Pearson Publication

Glazer (2012), High Performance Operations: Leveraging Compliance to Lowe Costs, Increase

Profits, and gain competitive advantage, 1/e, FT Press

Slack & Lewis (2011), Operations Strategy, Prentice Hall Publications

Slack, Chambers & Johnston (2010), Operations Management, Prentice Hall Publications

Johnston & Clark (2008), Service Operations Management 3e, Prentice Hall Publications

Bozarth & Handfield (2008), Introduction to Operations and Supply Chain Management 2/e, Prentice

Hall Publications

Hayes & Ninemeier (2007) Hotel Operations Management, Prentice Hall Publications

Ninemeier & Hayes (2011), Restaurant Operations Management: Principles and Practices, Prentice Hall

Publications

Ninemeier & Perdue (2011), Hospitality Operations: Careers in the world’s Greatest Industry, 1/e,

Pearson

Blocher (2011), Readings in Operations Management: A Case Teacher’s Supplement, Pearson

Nahmias, Steven (2012), Production and Operations Analysis 6th Edition, McGraw-Hill Higher Education



Stevenson, William (2012), Operations Management: Creating Value along the supply chain 7th

Edition., John Wiley and Sons

Jacobs, F. Robert; Berry, William; Whybark, D.; Vollmann, Thomas (2011), Manufacturing Planning and

Control for Supply Chain Management, 6th Edition, McGraw-Hill Higher Education

Sunil Chopra; Peter Meindl (2013), Supply Chain Management: Strategy, Planning and Operation,

Prentice Hall

Reid, R. Dan, Sanders, Nada R., (2011), Operations Management, 4th Edition, John Wiley and Sons

Meredith, Jack R., Shafer, Scott M., (2010), Operations Management for MBAs, 4th Edition, John Wiley

and Sons

Finch, Byron (2008), Operations Now: Supply Chain Profitability and Performance, 3rd Edition,

McGraw-Hill Higher Education

Collier; Evans (2012), OM, 3rd Edition, South-Western

Barlow, John F. (2009), Excel Models for Business and Operations Management, Second Edition, Wiley

India

Cecil Bozarth; Robert Handfield (2012), Introduction to Operations and Supply Chain Management,

Third Edition, Prentice Hall

Jacobs Robert, Chase Richard (2011), Operations and Supply Chain Management: Third Edition,

McGraw-Hill Higher Education

In addition to the texts mentioned above, it is important to keep abreast of current /contemporary business news / issues by reading the pink dailies from India and abroad as the



same facilitates the understanding of business, production and operations from a holistic view angle in the light of the exponentially dynamic business environment. A daily dose of leading pink dailies is highly recommended among but not limited to The Economic Times, Financial Express, Business Line, The Wall Street Journal etc. Most of these are available in the University library and are also available free of charge on the internet (If you are unsure of web address, search for the relevant newspaper using www.google.com).For e.g. The economic Times -www.epaper.timesofindia.com

Learning Process:

Your learning for the Production and Operations Management Course will be mainly by lectures, seminars, self-study, Videos, Presentations and through your assignments, research and project report.

The students will work on the various functions of Ms-Excel and their applications in Production and Operations Management. The demo examples may be practiced by the students. This is important to have a very strong understanding and skill development.

The students may be required to work in groups as well.

The entire class is to be divided in group of four students for the discussion of cases in the class.

The group is likely to be 1-4, 5-8, 9-12 and so on.

The students will do ungraded group assignment mentioned at the end of the respective chapter. The students are required to submit the assignment of the previous date (Solutions of End-of the Chapter Exercise) starting from second week by 10 AM for being eligible to attend the classes.

The assignment at the group level and project work at the individual level will facilitate the overall learning in Production &Operations Management.

Graded Assignment (30%)The students are required to notify the Programme Office with a copy marked to the instructor by email the “Name of the Company” on which he/she is likely to do a Project Report. For e.g. Project Report on “Production and Operations Management of “ABC Company Ltd.” latest by 10 AM of week 2.

Weekly Submission of Updates is important for being graded in this component.

The project report is likely to cover the various aspects of production /service produced



/rendered by the organization including but not limited to operations and productivity, forecasting, design operations, Quality Management, Statistical Process Control, Process Strategy, Capacity Planning, Expansion, Outsourcing, Location Strategies, Production decisions, Layout Strategies, Work Measurement, Supply Chain Management, Inventory Management, Aggregate Planning, MRP/ERP, JIT, Project Management, Decision Making Tools etc.

The students are required to submit the Project Report in hard copy and soft copy to the program office latest by 10AM in 8th week.

The students are required to download the VIPER Software from internet and attach the soft copy and hard copy of the Viper Report along with the soft copy and hard copy of the project report. The viper report must not show plagiarism beyond 20%. The soft copy of the Project Report is to be uploaded on the VLE.

(Please Note: Please consult / contact your tutor regarding any guidance/support during the course)

It is expected that students will co-ordinate their group and arrange meetings etc. to complete the necessary tasks during their own time. If you are having problems with the group working element, please contact your module leader, but remember that it is your responsibility to arrange to meet up as a group and co-ordinate the necessary information gathering.

Please note:

Lectures, workshops and seminar/tutorials (if any) for the module are compulsory for all students. It will be assumed by the module leader in all assessments (coursework and examinations) that students have attended all the classes.

Support for your Learning

The main form of support will be through your module leader/s and seminar/workshop leader/s, who are available on appointment. Also, the online support in the form of material available on the VLE regarding your module should be used to keep oneself updated.

The library resources are extended through the availability of electronic databases, containing Research Journals and various other types of publications that provide you with enhanced readings and facilitate your understanding.

Course Assessments:



Coursework Assessments Individual Company Report (30%) and Weekly Group

Presentations (20%)

The assessment for the Production & Operations Management course will be made up of the following coursework elements:

For the group/individual assignment element, each team/individual member is expected to complete a proportionate share of the group assignments. The allocation of specific tasks is the responsibility of the group.

Please note: The institute reserves the right to adjust course work marks after coursework has been returned to students in order to ensure that the course work marks have an appropriate distribution.

Examination

The Production & Operations Management examination element will comprise a short discursive section of six questions, from which you will have to answer five questions including one Case Study. The specimen exam questions would be similar to the concepts discussed in the class during the lecture, workshop and the solved and unsolved problems mentioned in the recommended text book. The examination may be an open book test.

Regulations:

Late Submission of Work

Coursework submitted after the deadline, but within two working days (48 hours) of that deadline will be awarded a maximum mark of 45%. All coursework submitted after two days will normally be awarded a Zero i.e. F grade.

Extension for medical reasons or extenuating circumstances must be agreed with the Module Leader in advance of the deadline where possible and supported by medical evidence where appropriate. Problems with printing and binding will not normally be accepted as valid reasons for lateness.

Attendance Regulation

All students are required to maintain above 80% attendance. Any student who is falling short of the 80% attendance rule will be allowed to take the main exam / coursework if he/she has



ensured 80% attendance in all papers of previous blocks of all semesters. However, in such case 10 marks will be deducted from the total marks for the concerned module. However no student will fail due to the above ruling (for example if a student has scored anywhere between 45 to 55 marks the marks will be capped at 45).

Expectations:

There are a number of expectations for your study on this module which you should be aware of. These are that you will:

Adhere to the guidelines vis-à-vis – submission deadlines; weekly readings and tasks; practice tests schedule

Regularly log-in to check on the Auro University server for announcements (and material) pertaining to this module

Attend all the face to face sessions and regularly connect with module/workshop leaders for any clarification pertaining to the module

Be aware of the plagiarism norms of the Auro University and take care not to infringe upon the any of the same

Using Unfair Means

All assessments are intended to determine your individual skills, abilities, understanding and knowledge. Cheating is defined as obtaining an unfair academic advantage and any of you found using any form of cheating, attempting to cheat or assisting someone else to cheat may be subject to disciplinary action in accordance with the University Disciplinary Procedure. The Institute takes this issue very seriously and you may be expelled or have your degree withheld for cheating in assessments. If you are having difficulty with your work it is important to seek help from your tutor rather than be tempted to use unfair means to gain marks. Do not risk losing your degree and all the work you have done. Auro University defines a number of different forms of cheating, although any form of cheating is strictly forbidden. These are:

Submitting other people's work as your own - either with or without their knowledge. This includes copying in examinations; using notes or unauthorised materials in examinations

Impersonation - taking an assessment on behalf of or pretending to be another student, or allowing another person to take an assessment on your behalf or pretend to be you

Plagiarism - taking or using another person's thoughts, writings or inventions as your own. To avoid plagiarism you must make sure that quotations, from whatever source, are clearly identified and attributed at the point where they occur in the text of your work by using one of the standard conventions for referencing. It is not enough just to



list sources in a bibliography at the end of your essay or dissertation if you do not acknowledge the actual quotations in the text. Neither is it acceptable to change some of the words or the order of sentences if, by failing to acknowledge the source properly, you give the impression that it is your own work

Collusion - except where written instructions specify that work for assessment may be produced jointly and submitted as the work of more than one student, you must not collude with others to produce a piece of work jointly, copy or share another student's work or lend your work to another student in the reasonable knowledge that some or all of it will be copied

Duplication - submitting work for assessment that is the same as, or broadly similar to, work submitted earlier for academic credit, without acknowledgement of the previous submission

Falsification - the invention of data, its alteration, it’s copying from any other source, or otherwise obtaining it by unfair means, or inventing quotations and/or references.



Coursework Task 1:

UngradedThe students will work on the various end of the chapter exercise/s mentioned in the text book and the case study/ies. The students are required to work in groups as well.

The entire class is to be divided in group of four students. The group is likely to be 1-4, 5-8, 9-12 and so on. The students will do group assignment from the test book and submit in the class to the CR.

The assignment at the group level is the Pre-requisite for the assessment of the Individual Project Report of all members of the group.



Coursework Assessment Task 2:

Project Report

This is an individual task.

The Project Report must be your own work. The submission of this task will be due on week 6 on the day of class on or before 10 am, but you may wish to start gathering source materials for this task in advance.

THE TASK:

You should prepare a Project Report on a company of your choice:

Your aim is to research this topic area widely by using resources available in the library, from course reading materials and on-line sources, other sources. Students wishing to score highly on this Project Report should aim to read as widely as possible, since a better appreciation of the existing business operations and business opportunity/ies will be reflected in your Project Report. It is recommended that the students should study various existing businesses and their processes related to Production and Operations.

REQUIRED:

1. The students are required to submit the hard copy in the form of report along with the soft copy upload on the VLE.

2. Your word-processed Project Report does not have any word limit. The Project Report should be word-processed in Microsoft Word format.

Your Project Report should include:

a. Title pageb. Indexc. Executive Summaryd. Introduction e. Main body discussion f. Recommendationsg. Conclusion which summarizes the main argument/findings h. Reference list i. An appendix (if desired)

A reference list should be provided at the end of your business plan, which refers only to those sources, books, articles and website addresses you have actually used in writing your essay. The



reference list is not included in the word count. AURO has adopted the Harvard system of referencing (see Appendix – 2).

As a brief guide the report should include the various aspects and topics discussed in the class and allied topics of Production and Operations Management.

Introduction Production Planning Plant Layout Process Layout Quality Control Productivity Production Strategies Various other factors mentioned in the text-book on Production and Operations

Management.

IMPORTANT: Plagiarism is a SERIOUS ACADEMIC OFFENCE. Please ensure you appropriately acknowledge the source of your ideas and attribute quotations as appropriate, as these coursework will be routinely checked for plagiarism using plagiarism software.

DEADLINE:

This piece must be word processed in Microsoft Word and submitted in both soft and hard copy. The deadline for submission will be in the 6th week of second block of second semester. Exact date and time will be latest before 10 AM. The hard copy must contain a signed coursework declaration sheet. Please ensure your name is included on the hard and soft copy of your Project Report

Graded Assignment (30%)The students are required to notify the Programme Office with a copy marked to the instructor by email the “Name of the Company” on which he/she is likely to do a Project Report. For e.g. Project Report on “Production and Operations Management of “ABC Company Ltd.” latest by 10 AM of week 2. The students are requested to send the weekly update and Work in Progress of the Project Report every Sunday in soft copy by 9 PM by email to the instructor on the Project Report from 3rd week onwards till the eighth week.

Weekly Submission of Updates is important for being graded in this component.

The project report is likely to cover the various aspects of production /service produced /rendered by the organization including but not limited to operations and productivity, forecasting, design operations, Quality Management, Statistical Process Control, Process Strategy, Capacity Planning, Expansion, Outsourcing, Location Strategies, Production decisions, Layout Strategies, Work Measurement, Supply Chain Management, Inventory Management,



Aggregate Planning, MRP/ERP, JIT, Project Management, Decision Making Tools etc.

The students are required to submit the Project Report in hard copy and soft copy to the program office latest by 10AM in 8th week.

(Please Note: Please consult / contact your tutor regarding any guidance/support during the course)

It is expected that students will co-ordinate their group and arrange meetings etc. to complete the necessary tasks during their own time. If you are having problems with the group working element, please contact your module leader, but remember that it is your responsibility to arrange to meet up as a group and co-ordinate the necessary information gathering.

Please note: The University reserves the right to adjust coursework marks after course work has been returned to students in order to ensure that the coursework marks have an appropriate distribution.

Coursework Assessment Task 3:

Assessed Presentation

GROUP PRESENTATION

Required: This presentation will require each group to give a minimum 25 minute oral presentation of the topic assigned to all the groups in Week 2.

Practicalities: In doing presentations, please remember you will only have the facilities available in the lecture room, so you will need to check what is there in the room in advance of the presentation? Your tutor will bring along whiteboard pens, but you will need to arrange for any other materials which you wish to use for your presentation (e.g. overhead transparencies, handouts). Do not assume there will be computer projection facilities, and even if there is, you must bring overhead transparencies as a back-up.

NOTE: See Appendix for Guidance on Presentation.



Weekly coverage:

WEEK COVERAGE

SEMESTER – 1

Week 1 Operations and Productivity, Operations Strategy in a Global Environment

Week 2 Forecasting, Designing Operations

Week 3 Managing Quality, Statistical Process Control

Week 4 Process Strategy, Capacity Planning

Week 5 Location Strategies, Layout Strategies

Week 6 Supply Chain Management, Outsourcing as a Supply Chain Strategy

Week 7 Inventory Management, Aggregate Planning

Week 8 Material Requirements Planning and ERP



WEEK 1: Operations and Productivity, Operations Strategy in a Global Environment

Learning Outcomes

Having attended these lectures, students should gain An overview of Operations Management

Explain the distinctions between good and services

Compute Single-factor productivity

Compute multifactor productivity

Identify the critical variables in enhancing productivity

Understanding of mission and strategy

Identify and explain three strategic approaches to competitive advantage

Identify and define the 10 decisions of operation management

Identify five OM strategy insights provided by PIMS research

Identify and explain four global operations strategy options

Lecture Outline

Introduction to the course, delivery and assessment.

What is Production and operations management

Organizing to produce goods and services

Why Study OM?

What Operations Managers Do?

The Heritage of Operations Management

Operations in the Service Sector

Exciting new trends in Operations Management

Ethics and Social Responsibility

Global View of Operations

Developing Missions and Strategies

Achieving Competitive Advantage through Operations

Ten Strategic OM Decisions

Issues in Operations Strategy



Strategy Development and Implementation

Global Operations Strategy Options

SEMINAR FOR WEEK 01

Class Discussion: Why should one study Operations Management? What are the reasons productivity is difficult to improve in the service sector? What are the measurement problems that occur when one attempts? What are the decision areas of operations management? What are the major challenges in front of production and operations management

READINGS FOR WEEK 01

Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management, Pearson Publication, Ninth Edition –Recommended Text Book, Chapter 1& 2

WEEK 2: Forecasting, Designing Operations Learning Outcomes

Having attended this lecture, students should be able to understand and/or

The three time horizons and which models and which models apply for each

Explain when to use each of the four qualitative models

Apply the naive, moving- average, exponential smoothing, and trend methods

Compute three measures of forecast accuracy

Develop Seasonal Indices

Conduct a Regression and Correlation Analysis

Define Product Life Cycle

Build a house of Quality

Describe how time based competition is implemented

Describe how products and services are defined

Prepare the documents needed for production

Describe Customer participation in the design and production of services

Apply Decision trees to Products issues



Lecture Outline

What is forecasting

The strategic importance of forecasting

Seven steps in the forecasting system

Forecasting Approaches

Time-Series Forecasting

Associative Forecasting Methods: Regression and Correlation Analysis

Monitoring and controlling forecasts

Forecasting in the service sector

Goods and Services Selection

Generating New Products

Product Development

Issues for Product Design

Ethics, Environmental Friendly Designs, and Sustainability

Time based Competition

Defining a Product

Documents for Production

Service design

Application of Decision Trees to Product Design

Transition to Production

Seminar for Week 2

Discussion of questions mentioned in the Case Studies mentioned in the relevant chapter of the Text Book

READINGS FOR WEEK 2 Heizer Jay, Render Barry & Rajashekhar Jagdeesh (2012), Operations Management,

Pearson Publication, Ninth Edition –Recommended Text Book, Chapter 3& 4

WEEK 3: Managing Quality, Statistical Process Control



Learning Outcome

Having attended this lecture, students should have an understanding of:

Quality and TQM

ISO –International Quality Standards

Six Sigma

How Benchmarking is used

Explain Quality robust products and Taguchi Concepts

Use the seven tools of TQM

Purpose of a Control Chart

Role of the central limit theorem in SPC

Build Xbar Charts and R Charts

Five Steps involved in building control charts

Build P-Charts and C-Charts

Process Capability and Computation of Cp and Cpk

Computation of AOQ

Lecture Outline

Quality and Strategy

International Quality Standards

Total Quality Management

Tools of TQM

The Role of Inspection

TQM in Services

Statistical Process Control

Process Capability

Acceptance Sampling

Seminar for Week 3





Pearson Publication, Ninth Edition –Recommended Text Book, Chapter 5 and Supplement 5

WEEK 4: Process Strategy, Capacity Planning

Learning Outcomes

Having attended this lecture, students should be able to

Describe four production processes

Compute Crossover Points for different processes

Use the tools of process analysis

Describe customer interaction in process design

Identify recent advances in production technology

Define Capacity

Determine Design Capacity, Effective Capacity, and utilization

Compute Break-Even

Apply Decision Trees to Capacity Decisions

Compute Net Present Value

Lecture Outline

Four Process Strategies

Process Analysis and Design

Service Process and Design

Selection of Equipment and Technology

Production Technology

Technology in Services

Process Redesign



Ethics and Environmentally Friendly Processes

Capacity

Capacity Planning

Break-Even Analysis

Applying Decision Trees to Capacity Decisions

Applying Investment Analysis to Strategy-Driven Investments

Seminar for Week 4




WEEK 5: Location Strategies, Layout Strategies

Learning Outcomes

Having attended this lecture, students should be able to:

Identify and explain seven major factors that affect location decisions

Compute labour productivity

Apply the factor-rating method

Complete a locational break-even analysis

Use the centre-of-gravity method

Discuss important issues in office layout

Define the objectives of retail layout

Discuss Modern warehouse management terms such as ASRS, cross-docking, and

random stocking

Identify when fixed-position layouts are appropriate



Explain how to achieve a good process-oriented facility layout

Define work cell and the requirements of a work cell

Define Product oriented layout

Explain how to balance production flow in a repetitive or product-oriented facility

Lecture Outline

The Strategic Importance of Location

Factors that affect Location Decisions

Methods of Evaluating Location Alternatives

Service Location Strategy

The strategic importance of layout Decisions

Types of Layout

Office Layout

Retail Layout

Warehousing and Storage Layouts

Fixed Position Layout

Process Oriented Layout

Work Cells

Repetitive and Product-oriented layout

Seminar for Week 5

Discussion of questions mentioned in the Case Studies mentioned in the relevant chapter/s of the Text Book



WEEK 6: Supply Chain Management, Outsourcing as a Supply Chain Strategy



Learning Outcomes

Having attended these lectures, students should understand:

Strategic importance of the Supply Chain

Identification of five Supply Chain Strategies

Explain issues and opportunities in the supply chain

Describe approaches to Supply Chain Management

Evaluate Supply Chain Performance

Compute per cent of assets committed to inventory

Compute inventory turnover

Explain how core competencies relate to outsourcing

Describe the risks of outsourcing

Use factor rating to evaluate both country and provider outsourcers

Use Break-Even Analysis to determine if outsourcing is cost-effective

List the advantages and disadvantages of outsourcing

Lecture Outline

The Supply Chain’s Strategic Importance

Ethics and Sustainability

Supply Chain Economics

Supply Chain Strategies

Managing the Supply Chain

E-Procurement

Vendor Selection

Logistics Management

Measuring Supply Chain Performance

What is outsourcing?

Strategic Planning and Core Competencies

Risks of Outsourcing

Evaluating Outsourcing Risk with Factor Rating



Advantages and Disadvantages of Outsourcing

Audits and Metrics to Evaluate Performance

Ethical Issues in Outsourcing

Seminar for Week 6




WEEK 7: Inventory Management, Aggregate Planning

Learning Outcomes

Having attended these lectures, students will be able to:

Conduct an ABC Analysis

Explain and use Cycle Counting

Explain and use the EOQ Model for independent inventory demand

Compute a reorder point and explain safety stock

Apply the production order quantity model

Explain and use the quantity discount model

Understand service levels and probabilistic inventory models

Understand Aggregate Planning

Identify optional strategies for developing an aggregate plan

Prepare a graphical aggregate plan

Solve an aggregate plan via the transportation method of linear programming

Understand and solve a yield management problem

Lecture Outline

Functions of Inventory



Inventory Management

Inventory Models

Inventory Models for Independent Demand

Probabilistic Models and Safety Stock

Fixed Period Systems

The Planning Process

The Nature of Aggregate Planning

Aggregate Planning Strategies

Methods of Aggregate Planning

Aggregate Planning in Services

Yield Management

Classroom Exercise o Discussion based on Classroom activity (based on excel examples and problems

mentioned in the relevant chapter of the text book )

Seminar for Week 7



Pearson Publication, Ninth Edition –Recommended Text Book, Chapter 11 and Chapter 12

WEEK 8: Material Requirements Planning and ERPLearning Outcomes

Having attended these lectures, the student should be able to understand:

Develop a product structure

Build a Gross Requirements Plan

Build a Net Requirements Plan



Determine Lot Sizes for lot-for-lot, EOQ, and PPB

MRP II

Close-loop MRP

ERP

Lecture Outline

Dependent Demand

Dependent Inventory Model Requirements

MRP Structure

MRP Management

Lot-Sizing Techniques

Extensions of MRP

MRP in Services

ERP

Seminar for Week 8



Pearson Publication, Ninth Edition –Recommended Text Book, Chapter 13



APPENDIX – 1

Group Contribution Sheet

Group Based Task

Name Section responsible for:

Actual contribution towards the group task

Signature

1.

2.

3.

4.

5.

6.

7.

8.

9.

ANY OTHER COMMENT:



APPENDIX – 2

Some specific guidelines about the Harvard system of referencing:

a) When making the reference list at the end of your essay/report, use left alignment and make the author's name stand out by using indentation of the text.

b) The parts of other work e.g. chapters of books, articles in newspapers, reports in journals, parts of a websites: give in plain font.

c) Complete works e.g. books, government reports, newspapers, journals, stand-alone articles: give in italics

d) If you can't find an individual author, use the name of the organization instead. e) For printed work, give the place of publication if possible, then the publisher. Note the

punctuation in the reference.f) For internet sources, as well as the author (or organisation if there is no clear author)

and year, give the date you accessed it and the full URL along with the details of the material e.g. the title of the article, the name of the newspaper etc.

g) For a news report, give the exact date, not only the year. Check that the link you give actually works in that it would take your reader directly to the exact source if she wanted to read it for themselves. Giving a broad website such as 'www.bbc.co.uk'ww is not enough.

h) If the same author has more than one publication in the same year, use a,b,c etc. i) Always make sure that the correct edition is referred to as pagination often differs.

Some examples follow:

(For a book source) Horngren, C.T. (1972) Cost Accounting, A Managerial Emphasis, 3rd Edition, Englewood Cliffs, N.J.: Prel]tice-Hall.

(For a press release source) Baker, S. (2003) "Environment Agency Press Release: Repeat Offenders Take the Shine Off Pollution Reductions," Environment Agency, 30/7/2003.

(For a journal article)Bloggs, J. (2006) "Accounting is a Wonderful Subject," Journal of Accounting Education, Vol. 20, No.4, pp. 653-685.

(For a report) Severn Trent Pic (2003a) Water and Waste.Birmingham: Severn Trent Pic.



APPENDIX – 3

SELF-HELP CHECKLIST

Format

Has the coursework declaration sheet disclaimer been signed?

Does the cover sheet have all necessary information included?

Are the font and spacing clear and legible?

Does it follow the specifications for word count/number of pages?

Structure and Argumentation

Is there a helpful introduction?

Is effective reasoning used? (Do you supporting points with explanation, illustration,

justification, evidence?)

Are headings / subheadings helpful?

Are the points in logical order?

Does the paragraphing help the reader understand the argument and flow of ideas? Is

there one topic per paragraph?

Are there clear breaks between paragraphs to show where they start and end?

Is it clear how the ideas link together? (both within and between paragraphs)

Style, appropriateness and accuracy of language

Is a formal style used, including full paragraphs (not notes or bullet points)?

Is it clear and easy to follow (not too cryptic or overcomplicated)?

Is English grammar used accurately e.g. tenses, word endings etc.

Is the punctuation clear and accurate e.g. full stops. commas, semi-colons?

Is the spelling accurate?



Referencing conventions:

Within the text

Are citations given in the text for all the source material used?

Are direct quotations given in quotation marks with surname, date and page number

where available?

Are paraphrase summary and quotation used appropriately (eg. not too much quotation)?

Are sources which the student has read for her/himself acknowledged clearly with

surname and date?

Are indirect sources - ones the students has not read him/herself but has seen mentioned

by other writers acknowledged properly, giving the original source? E.g.(Kim and Um 2003

cited in Brown 2004)

Are websites cited in the text concisely (i.e. author/organisation and date only)?

Are all the sources acknowledged within the text also included in the reference list at the

end?

In the reference list at the end

Are the references in alphabetical order of surname, with the surname first followed by the

initial(s}?

For books, are all the details included? (author, date, title, place of publication and

publisher.)

For journal articles, are all the details included? (author, date, journal title, volume/issue

number, page range.)

Are journal titles and book titles given in italics?

For electronic sources are all the details included? (author/organisation, date, full URL and

date accessed)



Useful websites for academic writing and relevant issues

http://www.uefap.co.uk/http://owl.english.purdue.edu/ (US English) http://www.bradford.ac. uk/ acad/management/external/els/informationsheets. php (for management students - excellent overall advice, especially on referencing)

http://www.brad.ac. uk/acad/management/external/els/pdf/refandbib.pdf )http://unilearning.uow.edu.au/main.htm l http://www.writing.utoronto.ca/advice/genera I/generaI-advice http://www.lancs.ac. uk/depts/celt/sldcl?openpage



APPENDIX 4: GUIDANCE ON PROJECT REPORT WRITING

There will be some study skills guidance provided about report writing. However, some brief guidance is provided here for your information.

As a brief guide, your group written report should include:

1. An executive summary, which summarizes your main findings during the project. (This should be no more than 250 words long and is included in the word count).

2. Table of contents 3. Clearly titled sections/sub-sections 4. References: You should ensure your references are correctly attributed in a reference list,

and any quotes from texts must be correctly attributed to their source (for example, Blogs (2002, p.23) says "...."). Please take care to ensure your material is referenced and remember to ensure that material is appropriately acknowledged in your work submitted. Please use the Harvard style of referencing – see the guide for referencing for further guidance (this is available from the Department of Accounting and Finance site).

5. Tables, Charts and diagrams: these should be correctly titled and labeled. Also state the source of your data.

6. Any supplementary material may be included within an appendix. (Note: the appendix is not usually included within the word count, but it should not be seen as a dumping ground for material exceeding the word limit.).

A final thought... Consider the reader of your report.... They will only have limited time to read your B-Plan report, and so it is important that your argument is clear and focused; there should be a concise and coherent argument throughout. A common mistake in B-Plan reports is to report on everything. This is not necessary! It is important to focus on the key focus areas. Additional material should be placed in an appendix, but be selective. However, if you include material in an appendix, it is important to refer this in the main text of your B-Plan report.

The examiner would judge the report on the following grounds:1. Structure (Relevant to Topic & Topic Covered in Depth)2. Argument (Logically Developed Argument)3. Originality (Creative Thought)4. Style (Fluent & Succinct Writing)5. Presentation (Legible & Well Set Out)6. Sources (Adequate Acknowledgement)7. Mechanics (Spelling & Grammar)

Please note: The indications are provided to help you. There is not necessarily a straightforward relationship between them and your final grade. Categories are not equally weighted and other factors will be taken into account.



APPENDIX 5: GENERAL GUIDANCE FOR PRESENTATIONS

Oral presentations should get easier the more you give. A frequent reaction after giving your first one is 'that wasn't so bad but I'd make a better job if I gave it again'. This hints that the key to a good talk is preparation. Be well prepared, practice your talk beforehand.

Transforming what you did or what you have found out into a presentation involves hard work. Preparation isn't just practice. Before you draft what you will say, remember Decide what you would like the audience to learn from your presentation. Get the overall picture clear in your mind so you can decide on a logical order for the content Distil from the mass of information you have accumulated, the points that need to be made at

each stage

The following points refer mainly to the mechanics of the presentation itself.

1. Plan the structure of your talk, preparing themes for overheads 2. Make the content of your talk coherent. 3. Normally keep diagrams on overheads to one per overhead, making them as large as possible.

Make the writing on the overheads large enough to be completely clear from the back of the room.

4. It's not essential but it's a good idea to begin the presentation with an overhead showing a clear title, the author(s) names and, either on the overhead or accompanying it, a few sentences summarizing why the audience will find the topic interesting.

5. Rehearse very well the first few sentences; stand up when you're introduced and take a deep breath, look at the audience and put up your opening slide or produce something else for them to look at while you relax and deliver your opening at a pace that's not hurried.

6. Talk to the audience, making eye contact with them, using the overhead projector as a diversion from the main attraction, namely you. This requires remembering a fair bit what you are going to say and not reading from a script all the time.

7. Talk loudly enough to be heard above the noise of the audio / visual aid. 8. Don't rush, but keep to time and use the time available to you. A few practices beforehand will

let you know you've got the timing right. 9. Do finish on a positive and definite note. Don't just peter out. This is very important since your

final comments remain in the minds of those assessing the talk. Conclude by reminding people of the key points or emphasizing the achievements of what you have done.

The presentation will be graded on the following grounds:

Well balanced with proper emphasis on relevant details. Clear visuals & easy to hear Creative thoughts All sections adequately covered Succinct presentation Knowledgeable about material

Please note: The indications are provided to help you. There is not necessarily a straightforward relationship between them and your final grade. Categories are not equally weighted and other factors will be taken into account.


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