Module N° 9 – SMS operation Safety Management Systems (SMS) Course.
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Transcript of Module N° 9 – SMS operation Safety Management Systems (SMS) Course.
Module NModule N° 9 – SMS° 9 – SMSoperationoperation
Safety Management Systems (SMS) CourseSafety Management Systems (SMS) Course
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 2
Building an SMS
Module 6SMS regulation
Module 7Introduction to SMS
Module 8SMS planning
Module 9SMS operation
Module10 Phased approach to SMS
implementation
Module 1SMS course introduction
Module 2Basic safety concepts
Module 3Introduction to safety
management
Module 4Hazards
Module 5Risks
Module 6SMS regulation
Module 7Introduction to SMS
Module 8SMS planning
Module 9SMS operation
Module10 Phased approach to SMS
implementation
SafetySafety
ManagementManagement
SystemSystem
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 3
Objective
When completing the module the participants will be When completing the module the participants will be
able to describe the requirements associated to the able to describe the requirements associated to the
operation of an SMS. operation of an SMS.
When completing the module the participants will be When completing the module the participants will be
able to describe the requirements associated to the able to describe the requirements associated to the
operation of an SMS. operation of an SMS.
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 4
Outline
Safety hazard identification and risk managementSafety assuranceSafety promotion Emergency response planningQuestions and answersPoints to remember
Safety hazard identification and risk managementSafety assuranceSafety promotion Emergency response planningQuestions and answersPoints to remember
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 5
Safety hazard identification and risk managementSafety hazard identification and risk management
2.1 – Hazard identification processes2.1 – Hazard identification processes
2.2 – Risk assessment and mitigation processes2.3 – Internal safety investigations
Reference: Doc 9859, Chapters 7 and 8
2.1 – Hazard identification processes2.1 – Hazard identification processes
2.2 – Risk assessment and mitigation processes2.3 – Internal safety investigations
Reference: Doc 9859, Chapters 7 and 8
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 6
2.1 – Hazard identification processes 2.1 – Hazard identification processes (Module 4)(Module 4)A formal means of collecting, recording, acting on and
generating feedback about hazards and risks in operations.
Three methods:ReactiveProactivePredictive
2.1 – Hazard identification processes 2.1 – Hazard identification processes (Module 4)(Module 4)A formal means of collecting, recording, acting on and
generating feedback about hazards and risks in operations.
Three methods:ReactiveProactivePredictive
Safety hazard identification and risk managementSafety hazard identification and risk management
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 7
2.1 – Hazard identification processes2.1 – Hazard identification processesReporting systems – A special paragraph
Nobody knows better Nobody knows better actualactual system performance system performance than operational personnel.than operational personnel.Mandatory reporting system. Voluntary reporting systems. Confidential reporting systems.
The reporting requirements vary with the laws of the State where the incident occurred.
2.1 – Hazard identification processes2.1 – Hazard identification processesReporting systems – A special paragraph
Nobody knows better Nobody knows better actualactual system performance system performance than operational personnel.than operational personnel.Mandatory reporting system. Voluntary reporting systems. Confidential reporting systems.
The reporting requirements vary with the laws of the State where the incident occurred.
Safety hazard identification and risk managementSafety hazard identification and risk management
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 8
2.1 – Hazard identification processes2.1 – Hazard identification processesConfidential reporting systems
People are reluctant to report.Why?
Retaliation. Self-incrimination.Embarrassment.
2.1 – Hazard identification processes2.1 – Hazard identification processesConfidential reporting systems
People are reluctant to report.Why?
Retaliation. Self-incrimination.Embarrassment.
Safety hazard identification and risk managementSafety hazard identification and risk management
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 9
2.1 – Hazard identification processes2.1 – Hazard identification processes
Typical qualities of successful confidential reporting systems:Reports easy to make.No disciplinary actions as result of reports.Reports are confidential.Feedback is rapid, accessible and informative.
2.1 – Hazard identification processes2.1 – Hazard identification processes
Typical qualities of successful confidential reporting systems:Reports easy to make.No disciplinary actions as result of reports.Reports are confidential.Feedback is rapid, accessible and informative.
Safety hazard identification and risk managementSafety hazard identification and risk management
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 10
2.1 – Hazard identification processes2.1 – Hazard identification processesFour steps for action:
Reporting hazards, events or safety concerns.Collecting and storing the data.Analyzing reports. Distributing the information distilled from the
analysis.
2.1 – Hazard identification processes2.1 – Hazard identification processesFour steps for action:
Reporting hazards, events or safety concerns.Collecting and storing the data.Analyzing reports. Distributing the information distilled from the
analysis.
Safety hazard identification and risk managementSafety hazard identification and risk management
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 11
Safety hazard identification and risk managementSafety hazard identification and risk management
2.1 – Hazard identification processes2.1 – Hazard identification processes2.2 – Risk assessment and mitigation processes2.2 – Risk assessment and mitigation processes
2.3 – Internal safety investigations
Reference: Doc 9859, Chapter 8
2.1 – Hazard identification processes2.1 – Hazard identification processes2.2 – Risk assessment and mitigation processes2.2 – Risk assessment and mitigation processes
2.3 – Internal safety investigations
Reference: Doc 9859, Chapter 8
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 12
2.2 – Risk assessment and mitigation processes 2.2 – Risk assessment and mitigation processes
(Module 5)(Module 5)
The analysis and elimination, and/or mitigation to an acceptable level of risks that threaten the capabilities of an organization.
The risk assessment matrix
2.2 – Risk assessment and mitigation processes 2.2 – Risk assessment and mitigation processes
(Module 5)(Module 5)
The analysis and elimination, and/or mitigation to an acceptable level of risks that threaten the capabilities of an organization.
The risk assessment matrix
Safety hazard identification and risk managementSafety hazard identification and risk management
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 13
Safety hazard identification and risk managementSafety hazard identification and risk management
2.1 – Hazard identification processes2.1 – Hazard identification processes2.2 – Risk assessment and mitigation processes2.2 – Risk assessment and mitigation processes2.3 – Internal safety investigations2.3 – Internal safety investigations
Reference: Doc 9859, Chapter 8
2.1 – Hazard identification processes2.1 – Hazard identification processes2.2 – Risk assessment and mitigation processes2.2 – Risk assessment and mitigation processes2.3 – Internal safety investigations2.3 – Internal safety investigations
Reference: Doc 9859, Chapter 8
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 14
2.3 – Internal safety investigations2.3 – Internal safety investigations The scope includes occurrences that are not
required to be investigated or reported to State. In-flight turbulence (flight operations) Frequency congestion (ATC) Material failure (maintenance) Ramp vehicle operations (aerodrome)
The investigating team may integrate subject matter specialists depending on the nature of the occurrence being investigated.
2.3 – Internal safety investigations2.3 – Internal safety investigations The scope includes occurrences that are not
required to be investigated or reported to State. In-flight turbulence (flight operations) Frequency congestion (ATC) Material failure (maintenance) Ramp vehicle operations (aerodrome)
The investigating team may integrate subject matter specialists depending on the nature of the occurrence being investigated.
Safety hazard identification and risk managementSafety hazard identification and risk management
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 15
Safety assuranceSafety assurance
3.1 – Safety performance monitoring and measurement
3.2 – Audits and surveys
3.3 – The management of change
3.4 – Continuous improvement of the safety system
Reference: Doc 9859, Chapters 9 and 10
3.1 – Safety performance monitoring and measurement
3.2 – Audits and surveys
3.3 – The management of change
3.4 – Continuous improvement of the safety system
Reference: Doc 9859, Chapters 9 and 10
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 16
3.1 – Safety performance monitoring and measurement3.1 – Safety performance monitoring and measurementThe process by which the safety performance of the
organization is verified in comparison to the approved safety policies and objectives.Safety reportingSafety studiesSafety reviewsAuditsSurveys…
3.1 – Safety performance monitoring and measurement3.1 – Safety performance monitoring and measurementThe process by which the safety performance of the
organization is verified in comparison to the approved safety policies and objectives.Safety reportingSafety studiesSafety reviewsAuditsSurveys…
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 17
Safety assuranceSafety assurance
3.1 – Safety performance monitoring and measurement
3.2 – Audits and surveys
3.3 – The management of change
3.4 – Continuous improvement of the safety system
Reference: Doc 9859, Chapter 14
3.1 – Safety performance monitoring and measurement
3.2 – Audits and surveys
3.3 – The management of change
3.4 – Continuous improvement of the safety system
Reference: Doc 9859, Chapter 14
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 18
3.2 – Audits and surveys3.2 – Audits and surveysSafety audits are used to ensure that the structure of
the SMS is sound in terms of:levels of staff; compliance with approved procedures and
instructions;level of competency and training to:
operate equipment and facilities; and maintain their levels of performance.
3.2 – Audits and surveys3.2 – Audits and surveysSafety audits are used to ensure that the structure of
the SMS is sound in terms of:levels of staff; compliance with approved procedures and
instructions;level of competency and training to:
operate equipment and facilities; and maintain their levels of performance.
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 19
3.2 – Audits and surveys3.2 – Audits and surveys
The safety audit teamSafety audits may be undertaken by a single
individual or a team, depending on the scale of the audit.
Depending on the size of the organization and the availability of resources, experienced and trained individuals within the organization may perform safety audits or they may assist external auditors.
3.2 – Audits and surveys3.2 – Audits and surveys
The safety audit teamSafety audits may be undertaken by a single
individual or a team, depending on the scale of the audit.
Depending on the size of the organization and the availability of resources, experienced and trained individuals within the organization may perform safety audits or they may assist external auditors.
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 20
3.2 – Audits and surveys3.2 – Audits and surveysSafety surveys examine particular elements or
processes of a specific operation. Problem areas or bottlenecks in daily operations.Perceptions and opinions of operational
personnel.Teamwork and cooperation among employee
groups.Areas of dissent or confusion.
3.2 – Audits and surveys3.2 – Audits and surveysSafety surveys examine particular elements or
processes of a specific operation. Problem areas or bottlenecks in daily operations.Perceptions and opinions of operational
personnel.Teamwork and cooperation among employee
groups.Areas of dissent or confusion.
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 21
3.2 – Audits and surveys3.2 – Audits and surveysSafety surveysSafety surveys may involve the use of:
ChecklistsQuestionnaires.Informal confidential interviews.
Since surveys information is subjective, verification may be needed before corrective action.
Surveys may provide an inexpensive source of significant safety information.
3.2 – Audits and surveys3.2 – Audits and surveysSafety surveysSafety surveys may involve the use of:
ChecklistsQuestionnaires.Informal confidential interviews.
Since surveys information is subjective, verification may be needed before corrective action.
Surveys may provide an inexpensive source of significant safety information.
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 22
Safety assuranceSafety assurance
3.1 – Safety performance monitoring and measurement
3.2 – Audits and surveys
3.3 – The management of change
3.4 – Continuous improvement of the safety system
Reference: Doc 9859, Chapter 13
3.1 – Safety performance monitoring and measurement
3.2 – Audits and surveys
3.3 – The management of change
3.4 – Continuous improvement of the safety system
Reference: Doc 9859, Chapter 13
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 23
3.3 – The management of change3.3 – The management of change
Aviation organizations experience permanent change due to expansion, introduction of new equipment or procedures.
Changes can:
Introduce new hazards.
Impact the appropriateness of risk mitigation.
Impact the effectiveness of risk mitigation.
3.3 – The management of change3.3 – The management of change
Aviation organizations experience permanent change due to expansion, introduction of new equipment or procedures.
Changes can:
Introduce new hazards.
Impact the appropriateness of risk mitigation.
Impact the effectiveness of risk mitigation.
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 24
3.3 – The management of change3.3 – The management of changeExternal changesExternal changes
Change of regulatory requirements. Security. Re-ordering air traffic control. …
Internal changesInternal changesManagement changesNew equipment. New procedures.…
3.3 – The management of change3.3 – The management of changeExternal changesExternal changes
Change of regulatory requirements. Security. Re-ordering air traffic control. …
Internal changesInternal changesManagement changesNew equipment. New procedures.…
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 25
3.3 – The management of change3.3 – The management of change
A formal management of change process should:
identify changes within the organization which may affect established processes and services.
prior to implementing changes describe the arrangements to ensure safety performance.
3.3 – The management of change3.3 – The management of change
A formal management of change process should:
identify changes within the organization which may affect established processes and services.
prior to implementing changes describe the arrangements to ensure safety performance.
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 26
Safety assuranceSafety assurance
3.1 – Safety performance monitoring and measurement
3.2 – Audits and surveys
3.3 – The management of change
3.4 – Continuous improvement of the safety system
Reference: Doc 9859, Chapter 14
3.1 – Safety performance monitoring and measurement
3.2 – Audits and surveys
3.3 – The management of change
3.4 – Continuous improvement of the safety system
Reference: Doc 9859, Chapter 14
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 27
3.4 – Continuous improvement of the safety system3.4 – Continuous improvement of the safety system
Continuing improvement aims at:
Determining the immediate the causes of performance under standard and their implications in the operation of the SMS.
Rectifying situations involving situations under standard identified through other safety assurance activities.
3.4 – Continuous improvement of the safety system3.4 – Continuous improvement of the safety system
Continuing improvement aims at:
Determining the immediate the causes of performance under standard and their implications in the operation of the SMS.
Rectifying situations involving situations under standard identified through other safety assurance activities.
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 28
3.4 – Continuous improvement of the safety system3.4 – Continuous improvement of the safety system
Continuing improvement is achieved through:
Proactive evaluation of facilities, equipment, documentation and procedures through audits and surveys.
ProactiveProactive evaluation of the individuals’ performance, to verify the fulfillment of their safety responsibilities.
3.4 – Continuous improvement of the safety system3.4 – Continuous improvement of the safety system
Continuing improvement is achieved through:
Proactive evaluation of facilities, equipment, documentation and procedures through audits and surveys.
ProactiveProactive evaluation of the individuals’ performance, to verify the fulfillment of their safety responsibilities.
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 29
3.4 – Continuous improvement of the safety system3.4 – Continuous improvement of the safety system
Continuing improvement is achieved through:
Reactive evaluations in order to verify the effectiveness of the system for control and mitigation of risks, for example: accidents, incidents and major events investigations.
3.4 – Continuous improvement of the safety system3.4 – Continuous improvement of the safety system
Continuing improvement is achieved through:
Reactive evaluations in order to verify the effectiveness of the system for control and mitigation of risks, for example: accidents, incidents and major events investigations.
Safety assuranceSafety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 30
4.1 – Training and education
4.2 – Safety communication
Reference: Doc 9859, Chapter 15
4.1 – Training and education
4.2 – Safety communication
Reference: Doc 9859, Chapter 15
Safety promotionSafety promotion
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 31
4.1 – Training and education4.1 – Training and education
The safety manager should, in conjunction with the personnel department, review the job descriptions of all staff, and identify those positions that have safety responsibilities.
4.1 – Training and education4.1 – Training and education
The safety manager should, in conjunction with the personnel department, review the job descriptions of all staff, and identify those positions that have safety responsibilities.
Safety promotionSafety promotion
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 32
4.1 – Training and education4.1 – Training and educationWho?
Operational personnelManagers and supervisors Senior managersAccountable executive
Why?To ensure that personnel are trained and
competent to perform the SMS duties. How much?
Appropriate to the individual’s involvement in the SMS.
4.1 – Training and education4.1 – Training and educationWho?
Operational personnelManagers and supervisors Senior managersAccountable executive
Why?To ensure that personnel are trained and
competent to perform the SMS duties. How much?
Appropriate to the individual’s involvement in the SMS.
Safety promotionSafety promotion
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 33
4.1 – Training and education4.1 – Training and educationOperational personnel
SMS fundamentalsOrganization safety policyOrganization SMS overviewManagement commitment and responsibilities
Manager and supervisorsThe safety processManagement commitment and responsibilitiesHazard identification and risk managementThe management of change
4.1 – Training and education4.1 – Training and educationOperational personnel
SMS fundamentalsOrganization safety policyOrganization SMS overviewManagement commitment and responsibilities
Manager and supervisorsThe safety processManagement commitment and responsibilitiesHazard identification and risk managementThe management of change
Safety promotionSafety promotion
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 34
4.1 – Training and education4.1 – Training and educationSenior managers
Organizational safety standards and national regulations
Management commitment and responsibilitiesSafety assurance
Accountable executiveAwareness of:
SMS roles and responsibilitiesSafety policySMS StandardsSafety assurance
4.1 – Training and education4.1 – Training and educationSenior managers
Organizational safety standards and national regulations
Management commitment and responsibilitiesSafety assurance
Accountable executiveAwareness of:
SMS roles and responsibilitiesSafety policySMS StandardsSafety assurance
Safety promotionSafety promotion
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 35
4.1 – Training and education
4.2 – Safety communication
Reference: Doc 9859, Chapter 15
4.1 – Training and education
4.2 – Safety communication
Reference: Doc 9859, Chapter 15
Safety promotionSafety promotion
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 36
4.2 – Safety communication4.2 – Safety communication Safety communication aims to:
Ensure that all staff are fully aware of the SMS.Convey safety critical information.Explain why particular actions are taken.Explain why safety procedures are introduced or
changed.Convey “nice-to-know” information.
4.2 – Safety communication4.2 – Safety communication Safety communication aims to:
Ensure that all staff are fully aware of the SMS.Convey safety critical information.Explain why particular actions are taken.Explain why safety procedures are introduced or
changed.Convey “nice-to-know” information.
Safety promotionSafety promotion
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 37
4.2 – Safety communication4.2 – Safety communicationThe means to communicate may include:
Safety policies and proceduresNews letters.Bulletins.
Safety communication is an essential foundation for the development and maintenance of a safety culture.
4.2 – Safety communication4.2 – Safety communicationThe means to communicate may include:
Safety policies and proceduresNews letters.Bulletins.
Safety communication is an essential foundation for the development and maintenance of a safety culture.
Safety promotionSafety promotion
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 38
Emergency response planning
5.1 – Development of the emergency response plan
Reference: Doc 9859, Chapter 11
5.1 – Development of the emergency response plan
Reference: Doc 9859, Chapter 11
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 39
An emergency response plan (ERP) outlines in writing what should be done after an accident, and who is responsible for each action.
In aerodrome operations, such emergency planning is referred to as an Airport Emergency Plan (AEP).
An emergency response plan (ERP) outlines in writing what should be done after an accident, and who is responsible for each action.
In aerodrome operations, such emergency planning is referred to as an Airport Emergency Plan (AEP).
5.1 – 5.1 – Development of the emergency response plan
Emergency response planning
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 40
5.1 – 5.1 – Development of the ERPThe purpose of an ERP is to ensure that there is:
Orderly and efficient transition from normal to emergency operations.
Designation of emergency authority.Assignment of emergency responsibilities.Authorization by key personnel for actions
contained in the plan.Coordination of efforts to cope with the emergency.Safe continuation of operations, or return to normal
operations as soon as possible.
5.1 – 5.1 – Development of the ERPThe purpose of an ERP is to ensure that there is:
Orderly and efficient transition from normal to emergency operations.
Designation of emergency authority.Assignment of emergency responsibilities.Authorization by key personnel for actions
contained in the plan.Coordination of efforts to cope with the emergency.Safe continuation of operations, or return to normal
operations as soon as possible.
Emergency response planning
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 41
Plan contents:Plan contents:Governing policies. Organization. Notifications. Initial response. Additional assistance. Crisis Management
Centre (CMC).
Plan contents:Plan contents:Governing policies. Organization. Notifications. Initial response. Additional assistance. Crisis Management
Centre (CMC).
Plan contents:Plan contents: Records. Accident site. News media. Formal investigations. Family assistance. Post critical incident
stress counselling. Post occurrence review.
Plan contents:Plan contents: Records. Accident site. News media. Formal investigations. Family assistance. Post critical incident
stress counselling. Post occurrence review.
5.1 – 5.1 – Development of the ERP
Emergency response planning
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 42
SMS at a glance
Aviationcommunity
stakeholders
Effectiveness Efficiency
Safety
Management commitment
Safety policy and objectives
Hazard identification and risk management
Safety promotion
Safety assurance
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 44
Q&A
Q:Q: Name four qualities of successful confidential reporting systems.
A:A: ?
Q:Q: Name four qualities of successful confidential reporting systems.
A:A: ?
Slide number:
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 45
Q&A
Q: Q: What is safety performance monitoring and measurement?
A: ?A: ?
Q: Q: What is safety performance monitoring and measurement?
A: ?A: ?
Slide number:
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 46
Q&A
Q: Q: What is the objective of a formal management of change (also known as safety assessment) process?
A: ?A: ?
Q: Q: What is the objective of a formal management of change (also known as safety assessment) process?
A: ?A: ?
Slide number:
Module NModule N° 9° 9 ICAO Safety Management Systems (SMS) Course 47
Points to remember
1.1. Key ingredients for successful reportingKey ingredients for successful reporting
2.2. The importance of a formal management of changeThe importance of a formal management of change
3.3. Safety training – Who, why and how muchSafety training – Who, why and how much
1.1. Key ingredients for successful reportingKey ingredients for successful reporting
2.2. The importance of a formal management of changeThe importance of a formal management of change
3.3. Safety training – Who, why and how muchSafety training – Who, why and how much
Module NModule N° 9 – SMS° 9 – SMSoperationoperation
Safety Management Systems (SMS) CourseSafety Management Systems (SMS) Course