Module CC3002

Post Implementation IssuesLecture for Week 1

AY 2013 Spring

Introduction

•Who•When & Where•How•What•Why

Who

•Lecturer•Module Leader•Tutor

When & Where

•Lectures•Seminar/Tutor

How

•1 Lectures per week•2 Seminar/Tutor per week

How - Lecture

• Installation• Support•Post Implementation

Review• Special Topics•Review

How - Seminar

• Explore topics by applying concepts to a case study• Support you in doing your

coursework•Clarify concepts and ideas

How - Coursework

•100%, all individual workSN TOPIC WEIGHT

AGEDUE

1 Preliminary Installation and Support Plan

10% Week 5

2 Final Installation and Support Plan with Research

90% Week 13

What - Installation

• Software installation and deployment•Data migration• Training•Business change program

What – Support

•What do we need from Support?• The support function,

including the Help Desk• Service Level Agreements• Enhancement Requests

What – Review

•Post Implementation Review•Why do IT Project Fail?

What – Special Topics

•Outsourcing IT Services•Benefit Management•Help Desk Staffing•Customer Interaction Issues•Why Projects Fail?

Why

• Learn About–Installation,Review,Support

of Information Systems• Complete the understanding

about IS Development Life Cycle

ASSUMPTIONS

• Project Management–Gantt Charts• Understanding of–Information systems–IS Project Development

ASSUMPTIONS - IS

“An information system is a system of communication between people.”

“Information Systems are systems involved in gathering, processing, distribution and use of information.” (Baynon-Davies, 2002)

ASSUMPTIONS - IS

IS need not be electronic.

The organized process/stages the system undergoes during its development is life cycle of IS.

Scope of Study

Speed of ChangeBusiness & Technology

Scope of Study

Figure: Leavitt’s Model

Scope of StudyStructure Variable (authority systems,

communication systems, work flow systems)

Technological Variable (equipment and machinery)

Task Variable (tasks and sub-tasks involved in providing products and services)

Human Variable (who carry out the tasks)

Scope of Study Leavitt suggests that a change in one

variable may result in compensatory or retaliatory change in the other variables. However, Leavitt does not address the role of the external environment in bringing about change in any of the variables.

Scope of StudySystem Development Life CycleThe SDLC phases serve as a programmatic guide to project activity and provide a flexible but consistent way to conduct projects to a depth matching the scope of the project.

Project Management Life CycleIt is critical for the project manager to establish and monitor control objectives during each SDLC phase while executing projects. Control objectives help to provide a clear statement of the desired result or purpose and should be used throughout the entire SDLC process.

Scope of Study

Scope of StudyIn PMLC, Implementation means executing the PLAN• Analysis • Design• Build

Scope of StudyIn SDLC, Implementation means:• Build• Change Over• Installation• Hand over• Going Live• Deployment• Transition•Migration

Scope of StudyWhat do you mean by

“POST IMPLEMENTATION ISSUES”?

Scope of StudyProject Management PerspectiveImplementation – implementation stage of project management life cyclePost Implementation – Completion StageSystem Development PerspectivePost Implementation - change over, review and maintenance stages (installation, review and support, enhancements)

Completion Stage• Gain User Acceptance• Ensure up-to-date and complete

Documentation• LIVE Implementation• User Training• Staff re-deployment• Disposal of Assets

Completion Stage• Ensure Maintenance Procedures• Post Implementation Review• Archive relevant materials• Hand-over to client• Final project sign-off• Follow up opportunities.

Definitions - InstallationInvolves transition or changeover from old to new system

•Hardware and Network Infrastructure•Human Issues•Educate and Train Staff

Technical System InstallationAppropriate hardware, communication, software and data are in place.

Appropriate users are identified, trained and supported in the use of technology

Social System Installation

Post Implementation ReviewMeeting that occurs after the

system is operational.•Lesson Learnt•Success of Project

Post Implementation ReviewDid the agency get what it needed?• PIR is a comprehensive feedback

mechanism designed to assess project outcomes. This assessment focuses on how well the project outcomes were matched to the actual needs that the project aimed to fulfil. • This evaluation will indicate how well the

agency communicated (through the project brief) the project outcomes and how well these were achieved.

Post Completion ReviewDid the agency get what it asked for?• PCR systematically and rigorously compares

the actual performance of the project outcome with the stated objectives of the original brief. • The PCR process seeks to identify ways to

improve future project conception, design development, and implementation.

PIR/PCR

Evaluation

Is an attempt to assess the SUCCESS or FAILURE of INFORMATION SYSTEM and the associated process by which it is developed and implemented.Expressed in cost and benefits.

Maintenance

Changes are RequiredMaintenance involves reviewing the project and recording and acting on problems with the system, to make the system running.

Support

Fixing Problems &

Developing Enhancement

Thanks Y

Thank You.