Pr ac t i c alManagementf orCar eerReadi nessEf f ec t i ve Pr obl em Sol vi ng and Dec i si on Mak i ngModul e 2w i t h Rob St one, M.Ed., PMPPareto ChartsCause and Effect DiagramsHistogramsPar et o Char tPar et o Pr i nc i pl e:Vilfredo Pareto80/20 Rul eA vertical bar graph in which values are plotted in decreasing order of relative frequency from left to rightPar et o char tWhatDoes a Par et o Char tShowUs?Information in a descending hierarchical orderIssues that cause most of our problemsThe most important thingsPar et o Anal ysi s050100150200Category 1 Category 2 Category 3 Category 4 Category 5 Category 6FREQUENCYCATEGORIESPar et o Char tUsed for problem solvingData is put into different categoriesOrdered starting with most problematicMost Often OccursLeastOften Occurs0102030405060708090100Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNTCategory MeasureParking Problems 112Rude Waiters 73Cooking Problems 50Noisy 11Food Cold 5Dirty 3Coffee Bad 2Long Wait 1TOTAL 257Par et o Char tRestaurant Complaints J an - Dec0102030405060708090100Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNTVital FewTrivial ManyPar et o Char tRestaurant Complaints J an - Dec050100150200250Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNTRestaurant ComplaintsJan - DecParking Problems 112 43.6%Rude Waiters 73 72.0%Cooking Problems 50 91.4%Noisy 11 95.7%Food Cold 5 97.7%Dirty 3 98.8%Coffee Bad 2 99.6%Long Wait 1 100%TOTAL 257Par et o Char tRestaurant Complaints J an - Dec020406080100050100150200250Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNTPar et o Char tRestaurant Complaints J an - Dec020406080100112 / 257 = .43643.6%Restaurant ComplaintsJan - DecParking Problems 112 43.6%Rude Waiters 73 72.0%Cooking Problems 50 91.4%Noisy 11 95.7%Food Cold 5 97.7%Dirty 3 98.8%Coffee Bad 2 99.6%Long Wait 1 100%TOTAL 257050100150200250Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNTPar et o Char tRestaurant Complaints J an - Dec020406080100Restaurant ComplaintsJan - DecParking Problems 112 43.6%Rude Waiters 73 72.0%Cooking Problems 50 91.4%Noisy 11 95.7%Food Cold 5 97.7%Dirty 3 98.8%Coffee Bad 2 99.6%Long Wait 1 100%TOTAL 257112 / 257 =.43643.6%112 + 73 = 185185 / 257 = .719872.0%050100150200250Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNTPar et o Char tRestaurant Complaints J an - Dec020406080100Restaurant ComplaintsJan - DecParking Problems 112 43.6%Rude Waiters 73 72.0%Cooking Problems 50 91.4%Noisy 11 95.7%Food Cold 5 97.7%Dirty 3 98.8%Coffee Bad 2 99.6%Long Wait 1 100%TOTAL 257112 / 257 =.43643.6%112 + 73 = 185185 / 257 = .719872.0%050100150200250Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNTPar et o Char tRestaurant Complaints J an - Dec020406080100Restaurant ComplaintsJan - DecParking Problems 112 43.6%Rude Waiters 73 72.0%Cooking Problems 50 91.4%Noisy 11 95.7%Food Cold 5 97.7%Dirty 3 98.8%Coffee Bad 2 99.6%Long Wait 1 100%TOTAL 257112 / 257 =.43643.6%112 + 73 = 185185 / 257 = .719872.0%050100150200250Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNT112 / 257 =.43643.6%Par et o Char tRestaurant Complaints J an - Dec020406080100112 +73 =185185 / 257 =.719872.0%Restaurant ComplaintsJan - DecParking Problems 112 43.6%Rude Waiters 73 72.0%Cooking Problems 50 91.4%Noisy 11 95.7%Food Cold 5 97.7%Dirty 3 98.8%Coffee Bad 2 99.6%Long Wait 1 100%TOTAL 257112 + 73 + 50 = 235235 / 257 = .91491.4%050100150200250Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNT112 / 257 =.43643.6%Par et o Char tRestaurant Complaints J an - Dec020406080100112 +73 =185185 / 257 =.719872.0%Restaurant ComplaintsJan - DecParking Problems 112 43.6%Rude Waiters 73 72.0%Cooking Problems 50 91.4%Noisy 11 95.7%Food Cold 5 97.7%Dirty 3 98.8%Coffee Bad 2 99.6%Long Wait 1 100%TOTAL 257112 +73 +50 =235235 / 257 =.91491.4%050100150200250Parking problems (112)Rude Waiters (73)Cooking Problems (50)Noisy (11) Food Cold (5)Dirty (3) Coffee Bad (2)Long Wait (1)COUNT112 / 257 =.43643.6%Par et o Char tRestaurant Complaints J an - Dec020406080100112 +73 =185185 / 257 =.719872.0%Restaurant ComplaintsJan - DecParking Problems 112 43.6%Rude Waiters 73 72.0%Cooking Problems 50 91.4%Noisy 11 95.7%Food Cold 5 97.7%Dirty 3 98.8%Coffee Bad 2 99.6%Long Wait 1 100%TOTAL 257112 +73 +50 =235235 / 257 =.91491.4%Howand w hy t o do i tDetermine the Problem CategoriesTabulate the DataPlot the ChartUnderstand and Act on the Results