Module 2 chat box - School for Change Agents

Module 2 Chat box contents – 23 February 2017

from Helen Bevan to All Participants:

Hi everyone. I'm going to be a participant this week as Kathryn will be leading the session. I'm looking forward to participating in lots of chat from my dining room in Coventry


The music is perfect


I am muted and will stay muted unless anyone wants

from Louis Warner to All Participants:

Further tech help here: http://theedge.nhsiq.nhs.uk/school/webex-assistance/

from Tony Longbone to All Participants:

afternoon all


Hi Tony. Where are you this afternoon and what is happening that is interesting?


Hi Helen, this afternoon i'm pitched up in my sons bedroom inWolverhampton

from Kathryn Perera to All Participants:

Good afternoon everyone and welcome!

from Angela Shimada to All Participants:

hello all!

from Dominic Cushnan to All Participants:

Hi Everyone :)

from Nageeta Paul to All Participants:

Hello :)


Helo everyone. Great to see so many of you live with the school, nice and early. Where are you and how is the weather?

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:) nice to meet you all

from Cheryl Mudge to All Participants:

Good morning from Calgary, Alberta, Canada. Weather is snowy and -7C.

from Oliver Benson to All Participants:

@Pip - It is called Broke For Free by Petal


http://freemusicarchive.org/music/Broke_For_Free/Petal/Broke_For_Free_-_Petal_-_08_Feel_Good__Instrumental_


brrr thats cold!


Download it and listen to it all day long!


Its very very windy here in Walsall, West Midlands, England

from Elaine Bayliss to All Participants:

Hi Helen and everyone, I'm in Stafffordshire and is very very windy here too. Fence panels currently blowing all over the place!!


garden fences blown over too here Elaine

from Mike Jones to All Participants:

Anyone seen my shed?

from Clare Ibbeson to All Participants:

Hello to everyone from windy Wigan!


Your shed has probably hooked up with my fence panels Mike :)

from pramod kumar to All Participants:

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Good afternoon . I am Pramod Kumar , consultant liaison psychiatrist.

from Avril Washington to All Participants:

Left window open last night. Plant + soil etc all over desk this morning!

from Pam Trevino to All Participants:

It is not so windy in my neck of the woods, but it is very FOGGY. Can't hardly see down the road!

from Angela Shimada to All Panelists:

Grey and windy from lovely Lincolnshire. Kids wendy house has just been ovrturned!

from Kate Pound to All Participants:

Hi all, feeling excited about todays school. We you all ready to change the world :-)

from Emily Latourell to All Participants:

Good morning. It's Emily Latourell from London, Canada. It's a bit cloudy, but 13 degrees here today. Feels like spring :)


;itt;e bit blustery here in thge black country but doris has only borrowed the one panel so far

from Holly Dagnall to All Participants:

Hi - tuning in with 2 of my colleagues - looking forward to today's session


'little' - strange keyboard

from Peter Clayton to All Participants:

Hi Mike

from Emily Lau to All Participants:

Hi everyone

from Monica Keenan to All Participants:

hi everyone monica from fife cold and snowing here today kind of day to cosy in front fire

from David Deans to All Participants:

Hi from David, Amanda, Sula, Marie and Jackie in Ayrshire

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from Victoria Hewitt to All Participants:

Hi Everyone - We are seem to be having quite a relaxed visit from Doris here in NE England. Lots of rain but not much wind

from rianne edinborough to All Panelists:

hello, from windy liverpool

from Maya Pajevic to All Participants:

hi from Canada!

from Victoria Howells to All Participants:

South of England here and equally as windy! Doesn't look like I'll be able to get the train home, all delayed or cancelled!

from John Kolodny to All Participants:

John Kolodny fro United States- Coalition Of Kaiser Unions - connected and ready to listen, share and learn

from Deb Thompson to All Participants:

Hi Everyone, I am in Vancouver BC, Canada waiting for the sun to rise and I think it's going to be sunny and cold, There's frost on the rooftops in my neighborhood. Excited to make connections today!!

from Zoe Lord to All Participants:

Super windy here in Staffordshire

from Laura Wilkes to All Participants:

Hello Everyone, from a very breezy Suffolk, hope the roof holds......

from Leigh Morgan-Jones to All Participants:

Hi Everyone, Leigh from Staffordshire Police here. Looking forward to receiving my RCT partner.

from Leigh Kendall to All Participants:

Hi everyone! Doris is very active in Bedford!

from georgina ritchie to All Participants:

finding lots of you on twitter to follow


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If you're on Twitter, do get in touch - please remember to use #S4CA

from Fiona Mac to All Participants:

Hello everyone, from the blustery borders of Wales! (on BRC stand by for any trouble from Doris)


It's kinda strange for me not to be leading the session but I'm looking forward to it immensely and I know it will be fantastic


I would welcome a follow from all of you. @PoliceNAWG.

from Sue Hatton to All Participants:

Hi everyone Sue here. Doris has hit the Midlands with fierce winds all day! Not as bad as others though!

from angela gulay to All Participants:

Does this not start at 0800?

from David Grier to All Participants:

David Grier in Northern Ireland connected.


HI @angela it starts at 1500 GMT

from Tanya Burchell to All Participants:

Hi from a very blustery Gloucester!

from Alison Wilson-Shaw to All Participants:

Hi everyone, Alison here.

from Leeanne Lockley to All Participants:

Hi everyone.


:)

from Darlene bowman to All Participants:

Hello from Kingston, Ontario Canada, would love a follow as well @makeiteasy2017

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from Kate Emery to All Participants:

Hello from Windy Norfolk :)


Hi Leigh @AnthonyLongbone and always welcome a follow to


Would love a follow @lawilk


Good morning from Canada

from Kate Pound to All Participants:

Hi all :-)

from anshu gupta to All Participants:

Good morning, I can't hear the speaker


Will do @AnthonyLongbone

from Zayna Khayat to All Participants:

Zayna from Canada, on loan to Netherlands here!

from Angie McClarren to All Participants:

Hello from Southampton

from Sharon Kidd to All Participants:

hi, sharon from Linconshire :)

from Sarah Bradley to All Participants:

Hi from Somerset, listen only mode I'm afraid...

from Lucy Butler to All Participants:

Hi, Lucy from Dunedin :)

from Rachel Volland to All Participants:

Hi All from not so sunny Salford, Manchester !

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hello Joan P Laplana here!!

from Chrysta Mayhew to All Participants:

Another hello from Canada!

from Nardia Lloyd-Ashton to All Participants:

Hello - Nardia from Manchester

from Lorri Zagar to All Participants:

Hi from Caledon Ontario Canada, just outside of Toronto

from Melissa Fleming to All Participants:

Hello from Edinburgh!!!

from Kim Wright to All Participants:

Hi from Weston-super-Mare, I'm Kim

from Naomi Brook to All Participants:

Afternoon from Coventry- just battled #stormdoris to walk home and do this!

from Ruth Doyle to All Participants:

Hi Nottingham here - looking forward to another great session

from Bonny Johnson to All Participants:

Canada too! not receiving audio

from Pip Hardy to All Participants:

Greetings from just north of Cambridge (UK) where it's been pretty windy!

from Paula Ward to All Participants:

Hello everyone

from Le Palaire Lyne to All Participants:

Hello couldn't download the module handout. Is it normal ?

from Karen Reid to All Participants:

Hi everyone, watching from Glasgow

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@anusha - could you hear the music?

from Liz Rump to All Participants:

Hi everyone - from windy Norwich. Just listening here I'm afraid...

from Susan Macaulay to All Participants:

Bonjour from Quebec, Canada :)

from Lisa Bradley to All Participants:

Blowing up a gail here in Nottingham, UK :-)

from Emma Hill to All Participants:

hi everyone

from Caryl Hess to All Panelists:

I cannot hear Kathryn....my speakers/audio test was fine.

from Amy Anslow to All Participants:

Hi from Dublin! Just trying to get connected to the audio


@anusha you can check your audio using the audio test tool


Watching from Wirral, merseyside

from Hazel Runyararo Murwisi to All Participants:

Hello everyone , can't get any audio

from Ken Janson to All Participants:

G'day from Sydney Australia

from Mandy Rudczenko to All Panelists:

how do we join the SLACK group

from Barry Verdin to All Participants:

I cant hear anything either!

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from Freya Burns to All Participants:

I don't have audio either. I've tested my speakers and the test works!

from Gemma Ingham to All Participants:

Windy Warrington!


If you want to follow the slides along on SlideShare, download them here https://www.slideshare.net/HorizonsCIC/module-2-slides-school-for-change-agents

from Michelle Lewis to All Participants:

Hello everyone, audio has saved me once again


@helen thanks

from Syeda Akhtar to All Participants:

Hi all. Looking forward to today's session. Keeping out of the way from Doris today

from Yvonne Newbold to All Participants:

I can't hear anything either!

from Jean Dipple to All Participants:

Hi Doris is not stopping s4hc today


audio test ok but no audio


Oh look , I got a mention! Avril in London!

from anshu gupta to All Participants:

My computer's speakers are fine it says that Cisco web ex is not on

from Melanie Harrington to All Participants:

No audio I'm affraid so following the slides


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Handout link is blocked by my Trust. That didn't happen with Module 1. Is there a link to a pdf?

from Catherine Fleetwood to All Participants:

Hi everyone. The audio didn't play for me until I had got rid of the audio/mic test options.


No audio on an iPad - I used the details to join the session by phone only to get the audio.


Ooh Jean Dipple hello neighbour (Coventry here)

from Fiona Montgomery to All Participants:

Hi there. I'm now using the phone as I couldn't hear when trying to use headphones from my laptop.


AUDIO: you need to close the audio test before you can hear the session

from Emily Beardall to All Participants:

Hi everyone, a pharmacist in Bradford here *waves*


STUDY GUIDE: You can download it from Slideshare and Dropbox here: http://theedge.nhsiq.nhs.uk/school/


Hi Jean Dipple, great to have you here


Mangaed to get audio by clicking on Audio tab at top of screen

from Joanna Hemming to All Participants:

If you are having audio problems, please refer to the audio tab that should be at the top of your screens


Hi to my fellow Sanofi Pasteur friends!


STUDY GUIDE: Available here: http://theedge.nhsiq.nhs.uk/school/module-2/

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This is my first webinar, I was unable to make last week's but did rewatch the recording. I work for the NHS Leadership Academy in Leeds, UK. I am a Programme Coordinator.


Now you're making me emotional AGAIN!!


piece of art

from Sally Morgan to All Participants:

sorry im late


I'm sitting next to Mr I Am a Rebel right now :)


The GOLDEN THREAD of relationships


Looking forward to meeting my new random friend

from Rachel Volland to All Participants:

Cant wait for coffee to connect when do we start??


Hi Tony,excited to join in, have wanted to attend just needed to get onboard

from Deirdre Munro to All Participants:

Hi everyone - lI love the randomised coffee - met fantastic tweeps

from Richard Bessell to All Participants:

signed up for RCT.....Can't wait to talk with like minded people


Had an RCT in my Trust. Recommend it


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Thanks, now linked in


Can't wait to be part of the RCT!


Looking forward to my RCT


already done - looking forward to it!


Would be amazing to do this on an organisation level


Tony I met you at school


Exciting who it will be. Last year had one in costa over FaceTime


Ran RCT at UHS was brill :)


and Jane Andy and so SO MANY MORE REBELS

from pauline heaton to All Participants:

windy, raining and snowy


My goal is to run an RCT in my trust


love this. Wonder how we could support each other to enable this to happen ?


Oh man! I missed the last part of the email address! Will someone plesae repost it?


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Think your right Deidre, the School has connected me with so many wonderful people that have helped keep me above water


Pam: england.si-horizons@nhs.,net


Thanks!

from Sharon Brown to All Participants:

If anyone has suggestions on how they ran a RCT in their Trust I would welcome your advice. [email protected]


Me too! [email protected]


If you want to run a Randomised Coffee Trial in your own organisation, here is an instruction pack


https://www.slideshare.net/HorizonsCIC/how-to-set-up-a-randomised-coffee-trial


ooh great thanks helen


Anyone at St George's Tooting? Please be in touch [email protected]


i used to say to my developing teams we're not getting it wrong we're learning how to get it right!


thanks


Thank you!

from Lisa Sharp to All Participants:

That great Helen look forward to RCT

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from Sharon Brown to All Participants:

Thanks Helen


Thank you for having the courage to share your story


I wish all stories were like this - we have to strive for this


Wonderful story Kathryn - very brave.


Hello Chrysta :-)


can I have a cold cider instead? ;)


That's a wondereful story and so true of my experince of hospices, thank you for sharing


For tailored, bespoke care - for respecting individuals and making their days and nights as best they can be


So powerful Katherine, thank you so much for sharing


Thanks kathryn for such a moving story

from Joanna Hemming to All Participants:

Such a touching story, thank you for sharing Kathryn


Lovely story, beautifully told, thanks Kathryn


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Thank you Kathryn

from Dee Leonard to All Participants:

How very true Kathryn


Thank you Kathryn for sharing your story. Very brave


We feel the same about changing things for abused children


very moving, and completely agree, feeling so passionate and motivated


Thank you Kathryn for sharing such a powerful story about a very special gentleman


I say again the GOLDEN THREAD of relationships


Strawberry milkshake moments...yes we all need those

from Chris Chambers to All Participants:

Kathryn, I will try to be as brave as you are in becoming a change agent; thank you. Enjoy that milkshake later


a self care question


Authenticity is vital


You cannot love your neighbour as yourself if you don't love yourself


absolutely Jean, you need to be true to yourself in order to be true for others

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from Hazel Murgatroyd to All Participants:

Who am I? Who am I that's more than that? Superb deep foundations for change and action


We all have a shared purpose. Together we are changing


Giving myself permission to be myself was a libertaing thing!


liberating*

from Peter Clayton to All Participants:

leadership is not a position attained but an influence excercised


Exactly Peter. We can all be leaders.


Agree, do not wait for the planets to align for change to happen


worked with a brilliant engineer who loves failure - said it was the only way you learn anything important


No and yes to the leadership question


Agree, freedom to fail, no blame, is such an empowering place to be


My experience is certainly mixed recleadership


People have very different perceptions of what being a leader means...


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Fail Fast, Learn Fast, Develop Fast.

from Amira Chaudhry to All Participants:

Hi everyone. touching story however really puts things into perspective


I have always been afraid of leadership becasue my idea of it was negative

from Si Chun Lam to All Participants:

There's definitely people who have "leader" in their title; and then there are the people who actually lead. Sometimes they're the same people, sometimes they aren't!


summarisinf 'let's action our shared purpose

from Rob Cockburm to All Participants:

Its the classic Einstein "I didnt fail 10000 times to make a light, I found 10000 ways not to"

from Tilda McCrimmon to All Participants:

Work with all grades of nurses HCSWs often have best leadership skills


Had a Fail Wall for all staff to record errors to be shared with whole department. Embrace failures - use as an opportunity to learn and spread that learning far and wide

from Mel Smith to All Participants:

to know ourselves we need to know our why

from Dawn Lawson to All Participants:

Interesting point - how often do we think about self? It is not selfish to do this


self care is so important in order to move things forward. How do we rock the boat and stay sane??


I have a question , how do we get people we work with to engage???


True Dawn but i feel society/upbringing sometimes enables that sort of negative thinking around self

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from Patricia Brooks Young to All Participants:

love the idea of a fail wall... sharing learning with a purpose and giving permission... thanks for sharing


anybody else from dorset ccg on this webinar?

from Angel Christian to All Participants:

employee engagement is hard work Amira


@naomi best advice is to stay connectyed to wider networks when the water gets choppy


Patricia Brooks - It worked initially but the overarching use was to get people to share not hide errors. Hiding = Danger, Sharing = Opportunity


Amira - start/be part of a two way conversation, not just engaging when you need to


failings = learning opportunities :)

from Chris Chambers to All Participants:

Catherine F, we need to find a connection in order to get people on board. You cannot make someone engage, only encourage and motivate


thanks guys, its hard to persuade some people that change can be good


be generous with your time/skills


Engagement is sometimes a marmite word...Staff either love it or hate it


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This is a lot about showing your vulnerability, isn't it? Opening up to self and others


FAIL= first, attempt, at, learning


love marmite word Jean


Anybody rocking a rock is vulnerable


To lead you need one follower. The rest will come


First Attempt I'm Learning FAIL


for me, i am connecting with a few lone wolfs who are passionate in a workplace who fear change, its how we connect together to move forward that is key.

from Wendy Johnson to All Participants:

Agree totally with Laura's comment - showing vulnerability. Absolutely - part of being real and honest.


This is telling me that when I think I am the only one, I am not, you all seem to be facing similar issues

from Jane Wilson to All Participants:

It's OK to show your vulnerability as a leader. It lets others know you don't have to have all the answers to lead

from Ann-Marie Caunce to All Participants:

leaders don't create followers, they create new leaders


jane, i agree

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Vulnerability and courage are reallyl two sides of a coin - Brene Brown talks alot about this.


I think people respp0nd to authenticity, openness, vulnerability, which is far from weakness

from VIcki Nash to All Participants:

I love that point Ann-Marie - leaders create new leaders!


i thought the same, i am so glad i joined the group


ook like that ann-marie


*ooh


love this idea - you can completely rethink your organisation


absolutely Laura, I have for so long felt alone in what i try and achieve in work, I feel so empowered, like so much more is possible now and above all, not alone anymore


Love Brene Brown. See her TEDtalk and read her book Daring Greatly


Authenticity is really interesting - what do is authenticity mean?


Hi Pip


Yes, its all about interconnection and seeing things as they really are we are not alone if we connect


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to me Dawn it is being me - genuine me- honesty about my values, my feelings at any given moment, what matters to me


I'm using https://kumu.io/ to map networks currently - anyone have any experiences of this?


the web is visually more inclusive and implies shared power


My network is wide and varied :)


Hi Amira - great to see you here!


relational 1:1's and sharing your why allows you to connect at that values level

from tom houston to All Participants:

doing it is tough...


relational 1:1 walk and talks!


have some great experiences of building professional networks by email lists - overcame feelings of isolation


I've found that the key to building bridges is to try and offer something in return for what you are asking.


Glad to be here :-)


Thanks catherine - that is really powerful


21

My map is only how I see the world. I want to learn how others see it too


Dementia interest group with Dementia Champions HCSW working together


Wprking with dementai navigation and trying to connect diverse HSP's, caregivers


we give them a bit of ourselves

from Becky Haines to All Participants:

At ACR a formal Innovation Lab program has brought like-minded collaborators together; e.g., Coffee Chats as a formal program at ACR


Love this quote


starting top think about mapping my current community so that this can be passed onto those i have found with same passion to create change

from Nigel Millar to All Participants:

draw your network as a sports team - pick your favourite sport - then fill in all the positions and how they connect - then start filling in th epeople in the positions

from David Deans to All Participants:

Using social media to connect our QI Alumni in Ayrshire and Arran.


the mapping of stakeholders (internally and externally) is something we do quite a bit from a VCS perspective. How do we influence the NHS from inside and out, who are our allies, who disagrees with us and how do we influence them. It really is all about people, far more than many people realise.


A Stakeholder Assessment is about ME not WE. Need to reverse assessment then analyse common ground maybe....


22

created network on yammer across health and care systems for learning disabilities https://www.yammer.com/improvementld/#/home


Love getting involved in forumsConnecting within my peer group is vital as a staff governor


love that idea Nigel - i'll go with rugby league, i get 13 then!


I have found 1 very like minded connection in my workplace and the difference is amazing, like another island in an ocean of negativity and I feel like so much more is possible just for this 1 connection

from teresa spilsbury to All Participants:

Don't ever forget the geographical communities, there will always be mobilisers - and it is fantastic when they are mobilising for you not against you, either way they are a force to be reckoned with


you shared your why


Online has been a very powerful medium to find and connect with "my tribe". Some fabulous people have become close friends sharing same passions and drive


Don't over-simplify you map - if it's neat and tidy its probably not accurate

from Stuart Clough to All Participants:

Networking and buildiing relationships is pivotal in trying to bring Health and Social Care together... though this is not simple!


Yammer,Twitter Facebook all connect us


Yes it is so much about storytelling!!


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Kathryn, your story to start this session was very powerful - living proof!


Smiling - stories - can move people into action


new in org finding other lone wolves! looking for rebel glint in the eye when i speak of chage and the edge!


Gr8 stories here: www.acr.org/imaging3 Our members making change in US radiology


haha yes mel, let's get people moving physically too, right??


Stories illustrate the why


similar idea in cultural genograph (google if interested) - stories of self are also stories of family and culture

from Rainer Golombek to All Participants:

I find that I usually need some listening to understand what type of story and framing is appropriate.


some people find it difficult to know their story - they need to unveal their why


Becky thank you, love to read powerful stories from outside of the UK too


accessing stories is a challenge- and in not presenting as fully representaive


I don't live the why word its always seems to big for me, I prefer the word the purpose for doing


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video on the use of story telling or public narrative from Cormac RussellWatch the Cormac Russell video here


https://www.youtube.com/watch?v=nkhMylanzYA&rel=0


yes Naomi! Let's get physical!


:)


I'm loving this - finding I'm nodding all the way through. Stories and experiences are often how we connect and why we care about each other


finding the common connection and building on that, exactly


Totally agree about common causes: I don't know what it's like to retire but talking to some people who are going through that, it really resonated with how getting divorced felt


*common values

from Sharon Kidd to All Participants:

we are doing 1 story 2 voices - one epxerience and seeing it from eyes of a patient and then from the staff view


Not sure if people have come across the Common Cause work around values and frames: http://valuesandframes.org/


same here, Yvonne made me think about how i've come to be where i am


shared values

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Its become a "need " to act i think


It is wonderful to be here in this space, at this time, with all of people


who i have never met


@Sharon Kidd - and we are happy to be working with you to hear the stories of patients and staff.


I have a dream


Yes ned


Warm blanket feeling on a windy day


create the perfect moment


yep, don't wait for it!


lol @KatePound struggling to keep up


Love the energy


i am impressed people can listne and chat at the same time.


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We have been working to change the language from "evidence based" to "consensus based" because there is a lack of evidence for a lot of conditions and treatment. If we come to a consensus and then monitor, we will create evidence. It was a really interesting thought for me.

from Michele Young to All Participants:

My thought exactly - testing my multi tasking skills! All so interesting and engaging.

from Lyn Griffiths to All Participants:

I'm struggling with the listne and chat stuff too Emma

from Andrea Selley to All Participants:

Consensus - yes I like that thought

from abdullah Rajoub to All Participants:

any particpants from a childrens hospital ? I would be happy to communicate ... @Abd_rajoub

from Ken Janson to All Participants:

it's even harder to keep up at 240 am


Listen, chat, note make, check Twitter, argh :)


Brene Brown's work applies here to - vulnerability is powerful and attractive...


*too


I'm from a pediatric hospital!


yes. there's plenty we have evidence for but less so on how we enable people to join in


for me its been a "want" however its now become a "need".

from Shawn Volk to All Participants:

@PamTrevino I love that! I'm going to steal and use in my work!

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from Joanne Reay to All Participants:

the notes are available word for word after so don't worry about scribbling away.


*evidence for doing a, b or c

from Stacey Kavanagh to All Participants:

Can we acess the chat box text afterwards? i dont want to miss any of the links that are being shared


lol @Ken - just waking up early after a night shift to join today so all's a bit blurry


Brene Brown's TED talk on vulnerability is amazing, check it out, sory don't have the link handy


I'm loving being part of this. Everyone is contributing. Feeling lots of energy for change. I'm very impressed and inspired by you all.


finding a way to influence others to show their vulnerabilities and an uncertain situation


I met with Data Managers in our Trust last week They spend their days getting information to inform managers to meet targets. I explained that I wanted to develop a network to enable change and for them to provide information directly to my clinical team. It excited them that this was subverting the hierarchy.


Its really interesting reading everyones views and seeing different perspectives


So is the key to leadership not to have the answer but have he question?


thank you - I get so hung on on having the perfect story


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yes Rob!


he = the


and the question might be 'what can we do together to make X better?'

from John Kolodny to All Participants:

Conscesus is much more pwoerful than evidence based numbers. It alllows all stakeholders to be engaged in the planning, development and implementation of the initiative you are working on as a group.


small wins - always look for the small wins. #EndPJParalysis is one such win, caring for people, respecting and empowering them as individuals

from Debra Spedding-Clark to All Participants:

people are speaking about needs and wants but how will we know who shares those needs and wants and does that mean they are the right nedds/wants?


This is a great social movement. #hellomynameis Leeanne


#hellomynameis another great example


#endpjparalysis such an excellent idea


love it so simple - change of mind set


@Naomi Or why do we do it this way?


#RCT also a great small win :) connecting us one by one!

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from James Downham to All Participants:

The true seed for change in a major initiative here in Waterloo Wellington (Canada), came from the story of one person's health care journey. This made the case for change - not data. Stories make people 'feel' the need for change, not just understand it.


yes @Rob but leave with some vision...?


#endpjparalysis has been our starting point for starting our social movement here - the patient as the centre of the change rather than a directive from on high or a demand for KPIs


slight delay - had to check spelling but novelist Chimamanda Adichie also do a great TED talk on narrative and identity


Back to pediatric hospitals... I wasn't fast enough to catch your connection. I'm on twitter- @PamTr


yay so good to hear #matexp getting a mention


The time to reflect on all our actions is key... without this we won't know what we need to change!


Emphatically agree, by sharing the stories of our vulnerability it opens up connections in the most unusual of circumstances.


yes Joanne time to reflect is key


yes joanne i agree we need to where we have come from to know where we need to head to


I think alot of the time its how people make sense of a traumatic or negative personal experience, they find ways to turn them into a positive.... you cant change what happened but you can make it mean something!!

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this is totally brilliant


from small acorns come mighty oaks!

from Louis Warner to All Participants:

Tech help here: http://theedge.nhsiq.nhs.uk/school/webex-assistance/


keep it simple - campaigns often need to be too. not too many tangents that distract people from the main goal


@Karen How do we move from this burning platform - i.e its already gone wrong

from Chris Malvern to All Participants:

thesmallestthings.org


Can't believe the hour is almost up. Having so much fun 😂


Agree Karen and positive stories inspire healthcre staff who often only hear about stories when things go wrong. also learning what works and is good is so important


yes Leanne this hour has flown by


If you are inspired by this focus on storytelling, you the #edgetalks on the stories of staff in health and care on 3rd March: https://twitter.com/search?q=%23edgetalks&src=typd

from Nigel Millar to All Participants:

You get people off the platform with a vision - a place that looks better


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We need to go up river to find out why people are jumping in rather than wear ourselves out by jumping in each time to save them


small wins - create new capacity


love that analogy!


https://thesmallestthings.org/


when i did a leadership module recently one of the key things to consider was described as the circle of influence, who they are, how to join the circle, how to get them to foster your ideas/vision.


I now say no to any activity that doesn't have *any* ability to build capacity. Because what's the point?


love that Hazel


Debra that's a key part of our programmes at the Leadership Academy - spheres of influence


also the "iceberg" model


ooh nice hazel!


wow Hazel!


Can I suggest look at the Innovation in Inclusion work that can be found in the Kings Fund library. Which can help to move from me to we and build capacity and committment.

32


so me!


nice definition.


http://www.londonleadershipacademy.nhs.uk/sites/default/files/uploaded/Introduction%20to%20the%20Iceberg%20model_FINAL_25%2003%202015.pdf

from Muhammad Ali Abid to All Participants:

I think the goal accomplishment gets lost and people get more focus on the feel good .... because the goal isnt specific enough


yes it is so you Naomi!


essential

from Patricia Burns to Host (privately):

The definition of commitment is perfect!


commitment


my small action today is to set up an RCT!


Love the commitment slide.....

from Laura Millet to All Participants:

It takes courage to show one's vulnerability to raise awareness on an issue ; Check here : http://www.dailymail.co.uk/femail/article-4248354/Parents-share-image-moment-baby-died.html


thanks Kathryn

33


my commitment this year is to deliver the school to staff from our trust & embed a strategy for our Caremakers


Fabulous session, thanks Kathryn


Thanks Kathryn


Thank you Kathryn - that was brilliant.

from laura neal to All Participants:

thank you Kathyrn

from Hazel Runyararo Murwisi to All Participants:

Thanks Kathryn


Thank you Kathryn.


Totally great


thank you for this wonderful, inspiring hour

from Holly Dagnall to All Participants:

Thanks very much for today's session. Really enjoyed it.


thank you


Great session, thank you very much


34

brilliant session


Thanks kathryn


Thank you


thank you, great session

from Lisa Saminaden to All Participants:

Thank you for today's thought provoking session

from Angela Shimada to All Panelists:

thankyou Kathryn. Inspiring and useful.

from Tanya Burchell to All Participants:

Thank you Kathryn. Really interesting.


Well done Kathryn, that was an amazing session

from Syeda Akhtar to All Participants:

Thanks Kathryn. Brilliant session

from eileen sharp to All Participants:

Very intereesting- alot to take on board. Thank you Yes small changes - embracing twitter

from Si Chun Lam to All Participants:

Thank you for this session; learnt a lot more than more standardised management training courses!

from Shelley Huffman to All Participants:

Great talk - thank you!

from Agi Kertynska to All Participants:

Thank you Kathryn!


35

Another great session. Thank you.

from Kate Silvester to All Participants:

Thanks Kathryn,


Thanks Kathryn, good session


Thank you Kathryn!

from naomi ledwith to All Participants:

Kathryn you kept it simole


Thank you Kathryn


Thank you Kathryn

from Agnes Hardy-Boyer to All Participants:

Thanks Kathryn, awesome session!


Great session. FUN was had and stuff learned

from naomi ledwith to All Participants:

Simple


Yay tea!

from pramod kumar to All Participants:

Excellent session , thank you.

from Fran Mead to All Participants:

thanks Kathryn, really enjoyed the session


36

Thank you Kathryn!


Thank you Kathryn, a really good session, thought provoking insightful and has left me buzzing with ideas and questions. Can't believe how fast time flew by as well


Thank you kathryn.


The power of vulnerabilityhttps://www.ted.com/talks/brene_brown_on_vulnerability?utm_source=tedcomshare&utm_medium=email&utm_campaign=tedspread

from Deb Thompson to All Participants:

Thank you for sharing your story and wonderful insight with us today!!


Kathryn- inspiring and motivating-thank you


Thany you Kathryn


Thank you Kathryn. Great to stay connected from northwest Arkansas!

from Sarah Emery to All Participants:

Fabulous session, thank you. Sorry I cant stay for the breakout session today.

from Emily Lau to All Participants:

Can't stay for a breakout session today, but thanks everyone. Another great session.


Shame I cna't stay for breakout session - but look forward to more connections over the next week - please follow me on Twitter @fleedership if you'd like to start a conversation. share some stories!


I'd love to join a breakout room but don't have that button to request it

37


Thank you


Thank you for the session. See everyone next week!


I don't have a button either but not sure where I should be looking


Can't access the breakout room. On my iPhone 📱 😭


where is this breakout room thing ?

from Jennifer Walker to All Participants:

I think on iPhone iPad we stay here and don't go to a breakout room. As if this main area is our breakout room


Thank you all, loved the sense of togetherness createdKathryn, fab stuffSee you all next week


Ok. So we stay here and have our own conversation. What to discuss


We'#re going to press the break out room button shortly!


Thank you to those who joined and now need to leave before the Learning Sets.


Yes lets too that i dont mind Leeanne


38

got to go but loved the session. I'll be back


Amira where are you based?


Leicester OOHs


Really sorry but somethings come up, must go


well leicester, leicestershire and rutland oohs


i'm in the main room, but i can't unmute my mike


Amira sounds like a lot to cover


Its a large region


Can't see b/o 8.5 yet...


oh ok, i'm wiht it now, thank you


I don't seem to be in a breakout room - is it possible to join one or am I still in the main room for this sessioni?


but i enjoy that challenge


Hi

39


Hi from the American College of Radiology, We're having a cup of tea while we wait. Sadly not PG Tips.

from Karl Fredrik Westermann to All Participants:

I have a nice cup of tea! :-)


I have just finished my coffee


Amira are you working on something at the moment?


HI Iam from Scotland and work in Dementia Care


Are you on twitter?


Yes


Hi


Hi Tilda. Where in Scotland?


I think we follow each other leeanne


Hi I am Patricia and I work in Palliative Care in Scotland

from Margaret Herbert to All Participants:

Can't get into Breakout 7

from Linda Machakaire to All Participants:

40

Unable to join breakout Room 7

from Louise Holden to All Participants:

ok, going to give 9 a go


There are 8 of us from the ACR in Reston, VA, USA. We're from the Education and Publications Department. We're all in one of our meeting rooms together, but there may be others joining remotely.


Hi leeanne , yes i am AC2819


Sorry what is ACR?


American College of Radiology www.acr.org


This is the audio version of the scribbly pen :-)


adovcacy, mobilising and oprganising really resonanted with me


How do you raise your hand


Lol. I used an emoji lol. Sorry I'm such a rebel

from Jennifer Walker to All Participants:

I don't see those icons on iPhone


Got it


41

I think the power of vulnerability and recognising and using this as a strength is the most important learning point for me today


Yes found it


Most important learning: I'm not the only one in the world to face technical challenges :P :) You guys and gals are doing a great job :)


i think thinking of emotions of change resonated with me

from Hazel Runyararo Murwisi to All Panelists:

Can't see raised hand option

from Michele Wood to All Participants:

Hello, I am Michele and work in hospice care, so Kathryn's example was spot on. I don't think I am able to stay for this breakout session but I look forward to next week's session. Thank you. I am taking away with me the challenge to think about 'who are my people?'


Great to hear you anyway


Hi hazel


Hello, the most important thing I've laernt today is that sharing your stories and feeling is required. Just be honest


Hello I


Issues. I'm on chat via iphone

from Janine Cousineau to All Participants:

Just do it!

42


Correct


Sad face


Hi Lisa


....positivity. Kind and understanding

from Lisa Sharrock to All Participants:

3 words that inspire me for the next 12 months - value to enable


patience positive others


I really liked "There is no power for change greater than a community discovering what it cares about." People working together to accomplish something.


Most important thing learned today: Leaders exist and leadership happens at all levels in an organization. Influencers may not be those in high positions.

from Margaux Brown to All Participants:

On iPhone so limited capacity. Most important thing learned today is hone in on my issue to change. I'm passionate about (young) mothers and aspiring mum in highly demanding careers.


My three words Find Out Why. If I understand what happening it will help support my change


three words.. honest human connections


I have tried to put my hand up

43


Love "Find Out Why"


Thanks Becky


My words: intentional; influence; congruent


Avril


Can I be unmuted?

from Philippa Casares to All Participants:

would like to chat - philippa


Hi Margaux


Yay! Augusta, GA.


the thing i've taken from today was re the advocacy, mobilising and organising aspect of the session, really resonated for me in what we're trying to achieve


My three words are aspire, achieve and positivity.


Morning margaux great connecting across the world


Like your three words Alison aspire, achieve and positivity


44

Hi thank you! Yes relational :)


Talking about kindness a lot today, found this lovely link to a calendar that has an act of kindness every day. 52 weeks of kindness : breathingspace.scot/media/42261/52…


empowering Moms to advance and contribute fully is vital to meeting healthcare needs in many countries


I still have my hand up


Avril you are a good student 👨 🎓


Lovely connecting - Becky, glad to hear of your interest in mums!

from Lisa Sharrock to All Participants:

Sorry everyone I need to leave. Thank you for an amazing session . Look forward to next session


Loss for us all when careers are derailed for childbirth and rearing when a bit of flexiility would help us all


i have my hand up still


sorry need to leave :( thank you for such a great session.


No I'm here!


Oh no!


45

Not as far as I know


I believe the me to we, is about each individual feeling their story is reflected in the story, which gives the we committment and encouragement to make change.


We're working on this a ACR and Society for Breast Imaging 3/8/17 1:00 pm US ET #radwomen


yes please


My homework this week is start asking myself why would people want to work with me?


Cool self-reflection Leeanne


Becky - would love to talk more in Augusta - [email protected]. Thx for 3/8 info!


I have my hand raised


It says I'm unmuted but no joy

from madelyn griffiths to All Participants:

Caring respect and quality are my three words


Learnt alot from todays session


my 3 words simple, positive, change


3 words: shared purpose, uncertainty, now :-)

46


Amira I'll find you on twitter and build a community


My 3 words - "keep starting again"


My call to action is to pace myself, remember self care!

from Janine Cousineau to All Participants:

Persistence in the face of NO.


looking forward to future sessions with you all.


yes thats lovely leeanne


I like that Phillipa- keep starting again


PLan, persistance and positivity are mine@!


Margaux, am joining your learning group. Looking forward to chatting


My call to action is to build a shared purpose with my colleagues.


My call to action is small steps can lead to big journeys


my call to action would be remain true to myself


Self-cae

47


Love it Karl


Self-care


This was my 3 words last year GO FOR NO


call to action - SEA


We LIVE for "NO!"


it's up to us


Love, Courage , Beyond


It's OK we have tea


Resonating with the ideas around connections - in Attachment terms this si "interest sharing" . Plans to link psychologist together across the Trust to develop creativity.


My call will be so many things


Yes Jane - it is :)


call to action - small changes to lead to bigger positive steps


48

Lets see what we can do Lucy:)


Nice - FIona, I think that may be mine as well


Thanks to everyone. Loved the chat 💋 see you on twitter


:)


Twitter link please,,,


like Phillipa's response


Thanks for trying to unmute me. Go to go now.


Call to action: support a resoluton at our organization that is coming to the floor at our annual meeting in May 2017 to include patients in ALL ACR governance structures like committees and commissions.


Have to go hope your all have a good afternoon. catch up soon. thank you to all the facilitators. Fab work :-)


I work in dementia education and find peoples stories are what makes the emotional difference


Yes see you on twitter and will look for you all


Becky I love the patient advocacy and involvement


49

Narrative so important for caregivers who have been trained at medical school to clamp down the emotions and empathy.


People remember the tiny things that you do for them.


At nurse training we were told not to be emotionally involved but that what I need to go on a change journey.


Be vulnerable. Start a conversation. Share a story


I don't know how we care care with out emotion


narrative helping us connect and develop as caregivers as we create a positive change medium


Hi olly


Hi, room 9 is finished now and I am back in the main room.


Thanks very much; see you next week :)


We have to be kind to ourselves though to retain enough strength to be able to continue to give


Stories connect us as humans and allow caregivers and patients to overcome bias inherent in all of us


These connections result in improved outcomes and greater job satisfaction


50

who influences whom really resonated too, lost of great food for thought


Thank you for a great session!!! Looking forward to the next Thursday!

from Andy Griggs to All Participants:

My first session really enjoyed look fwd to the next one


Thanks for a great session!


Thanks for a great session! See you next week


Thank you


is there anything technical i ahve to do to log out of this? sorry to ask


Thank you

from Lisa Bradley to All Participants:

Thank you - see you next week


Thank you - excellent session


Yes


Thank you.


thank you


51

I am not alone!!!

from Cat Chatfield to All Participants:

Do you want facilitators to debrief as well or just Horizons team?

from Rob Cockburm to All Panelists:

Hi

from Rob Cockburm to All Panelists:

Back in main room but do need to go as have another meeting and need to pack up. Many thanks and excllent and passionate session!

END OF CHAT.

52

Module 2 chat box - School for Change Agents

Healthcare

Transcript of Module 2 chat box - School for Change Agents