Module 17 Listening
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Transcript of Module 17 Listening
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LISTENING
MODULE 17
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Hearing and Listening• Hearing denotes perceiving sounds.• Listening means decoding and interpreting them correctly.
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What do good listeners do?They consciously follow four practices:• Pay Attention• Focus on the Other Speaker(s) in a Generous Way• Avoid Making Assumptions• Listen for Feelings as Well as Facts
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What is active listening?Feeding back the literal
meaning, the emotional content, or both.
Five strategies create active responses:• Paraphrase the content• Mirror the speaker’s
feelings• State your own feelings• Ask for information or
clarification• Offer to help solve the
problem
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How do I show people that I’m listening to them?
• Acknowledge their comments in words• Nonverbal symbols• Actions
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THANK YOU FOR YOUR ATTENTION