MODULE 11: INTERVIEWING SUCCESSFULLY Counseling 12.
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Transcript of MODULE 11: INTERVIEWING SUCCESSFULLY Counseling 12.
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MODULE 11 : INTERVIEWING SUCCESSFULLY
Counseling 12
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Interviews
http://www.youtube.com/watch?v=Q0RdmhSO-wA&list=FLSdq5WJ8t_w0&index=3
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Agenda
Purpose of InterviewsTypes of InterviewsBefore the interviewDuring the interviewAfter the interviewThe HandshakeDining EtiquetteMock Phone Interview PreparationReminders
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Purpose of Interviews
“We like you on paper … but what about in person?”
Are you a good fit with the company? (Conversely, is the company a good fit for you?)
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Types of Interviews
IndividualPanel/CommitteeGroupBehavioral/Situational StressLunch/DinnerPhone
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Typical Setups
Skills/technical testing (e.g. typing, programming, writing, psychological)
May include several rounds of interviews in which you meet people from different parts of the organization
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Typical Interview Components
1. Introductions: Establish rapport2. Interview Question & Answer3. Wrap up: Answer any questions you may
have, follow-up questions
Video about asking questions during an interview:
http://www.youtube.com/watch?v=pEvy_en8sVU
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Interview Types & Purpose
Individual How do you interact 1:1 with someone? Screen you before you meet more people from the
company
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Interview Types & Purpose
Panel Interview How well can you respond to many people asking you
questions? Will you get along with different people in the same
company? Make eye contact with each person Remember their names
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Interview Types & Purpose
Group Interview Panel
How well can you respond with another competitor in the room?
Do you have thoughtful answers compared to the other person?
Group Exercise How well do you work with others? Do you take
leadership?
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Interview Types & Purpose
Behavioral/Situational (Role Play) Past behavior as a measure of future performance
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Interview Types & Purpose
“Stress” Interview Test your ability to think on your feet It’s not your answer to the question but HOW you
handled the question
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Interview Types & Purpose
Lunch/DinnerMenu Items
Turkey Sandwich Chicken Salad Spaghetti with meatballs Filet Mignon Hamburger with fries
Soda Beer/Wine Chocolate cake Onion rings Garlic fries Noodle soup Fried chicken
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Lunch/Dinner Interviews
Test your social etiquetteHow you are as a person outside of the work
environmentDo not order alcohol unless other person does
and it makes sense for the type of work you seek (if wine, take small sips)
Avoid ordering messy or smelly foodsOrder within moderate price rangeRemember: You are still in the hot seat!
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Interview Types & Purpose
Phone Interview Be careful of answering machine message Schedule time when it’s quiet at home Take notes during the interview
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What your Voice says about You
http://jobs.aol.com/articles/2009/02/11/what-your-voice-says-about-you/
This is a great article about what a person’s voice conveys about them.
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Six Sloppy Speech Habits
1. Non-words2. “Up-talk”3. Grammatical Errors4. Sloppy Speech5. Speed Talking6. Weak Speak
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Conquering the 6 Sloppy Speech Habits
http://www.youtube.com/watch?v=1geJXMFCfF8
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Recommended Classes
Comm 22: Voice & ArticulationComm 51C: Effective Speech: Overcoming
Speech AnxietyESL 970AM (Accent Modification) ESL 970AR (Accent Reduction)
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Body Language
http://www.youtube.com/watch?v=BLJz16e3XLs&list=FLSdq5WJ8t_w0&index=1
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Body Language
Positive Negative
Sitting up straight Slouching
Nodding, Smiling YawningPopping knuckles
Listening attentively Chewing gumPlaying with hair
Open, relaxed position Crossing armsPlaying with keys
Level eye contact Little or no eye contactTapping pen
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The Handshake
http://www.youtube.com/watch?v=k8JU1iZd0pE&feature=related
Fast forward to 49 seconds into video for quick tutorial on giving a professional handshake
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Interview Questions: Type & Purpose
1. Open-ended: “Tell me about yourself” 2. Behavioral/Situational: “Give me an
example of …” 3. Technical: “How would you fix this?”4. Future-oriented: “Where do you see
yourself in 5 years?”5. Illegal/Inappropriate
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Illegal Interview Questions
Under Fair Employment Practices Act, American with Disabilities Act & other governmental regulations, certain questions on the application and during the interview are considered illegal
Exhibit 11.1 (pages 256-257) of the textbook outlines what types of inquiries are acceptable and unacceptable according to the law.
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Ways of handling illegal interview questions
Ask how this is related to the jobAddress the employers’ concerns and
reassure them of your commitment to the work
Although this may jeopardize your chance for employment, you have the right to refuse to answer
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Preparation for Interviews: Before the Interview
Research the company, organization, interviewer(s) Review typical interview questions Write down questions to ask interviewer(s) If possible, find out how many people are interviewing you,
interview schedule If time, conduct an informational interview or casually ask
someone for a sense of the company culture Rehearse in front of mirror, videotape or tape-record yourself,
practice with friend, counselor, teacher Review your cover letter/resume (bring copies to interview) Apply stress management techniques if nervous Pick out professional attire for interview (ask others for
suggestions) Be sure finger nails, hair are nicely trimmed and clean
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Dress for Success: General Guidelines
For men:Suit (black, dark blue
slacks)Dress shirt with collar
(solid color)Tie (be careful of bright,
loud colors)Clean, polished dark
shoes Be careful of powerful
colognes, flashy jewelryNeat haircut, facial hair
For women:Dress shirt (solid color)Blouse (solid color)Suit (skirt or pants)
Skirt: knee-length Pantyhose: tan, dark, no
holesBe careful of low
necklines, flashy jewelry, powerful perfume
Comfortable heelsMinimal makeup, neat
hairdo
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Dressing on a budget
Invest in a high quality tailored traditional suit for ALL future interviews
Collect each quality item overtime (look for year-end sales at the mall)
Shop at Sears, Ross, Payless Shoe Source, outlets for deals
Borrow clothes from a family member or friend
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Preparation for Interview: During the Interview
Find the interview location beforehand and arrive early Be nice to everyone you see (smile) especially the receptionist Bring a newspaper/magazine to read if it helps control your
nervousness If hands get clammy, bring handkerchief or tissue Check makeup, hair, jewelry, clothing to ensure you are neat, clean,
nothing distracting Do not wear perfume but deodorant is appreciated Tell yourself you CAN DO IT! Think of all the people at home rooting
for you. Do your best and learn from the experience Bring a clipboard with notepad to jot down questions and notes Remember the HANDSHAKE If it helps, jot down key words/points you want to mention during the
interview Pause, take time to breath and think before answering questions Remember the NAMES of your interviewers to send a thank you
email immediately afterwards
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Preparation for the Interview: After the Interview
Send a thank you email to all your interviewers
Write down all the questions asked of you and your answers to them (for later critique)
Follow up with employer 1-2 weeks after the interview (or specific time indicated)
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Answering the Questions
Typically have 3-5 minutes to respond to an interview question be careful of rambling or being too brief
Answering Tough Questions http://www.collegegrad.com/jobsearch/Mastering-the-I
nterview/Ten-Tough-Interview-Questions-and-Ten-Great-Answers/
What format has been most effective for successful interviewers? STAR Responses
Watch the York University Career Centre Videos
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STAR Responses to Interviews
S – Situation (briefly describe event)T – Tasks you had to perform (“the problem”)A – Actions you took (how you solved the
“problem”)R – Results (“happy ending”)
http://www.cacareercafe.com/prepare/interview/
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Videotaping yourself
Taped Mock Interviews
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If you are not offered the job…
Review your performance with a career counselor
Ask the interviewer for feedback and what you can do to better prepare next time (some are willing to provide assistance)
Do not give up! Be proud of surviving the stress of an interview!
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Mock Phone Interviews
http://www.youtube.com/watch?v=TMtiIkXw8fw
(YouTube video on “Acing the Phone Interview”)