Modul 2 knowledge management tools
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Knowledge ManagementStrategy & Program
Bandung, 10-11 April 2012
Moh. Haitan Rachman
W : haitanrachman.wordpress.com
FB: facebook.com/haitanrachman
T : twitter.com/haitanrachman
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Agenda
1. Day – 1 Fundamental, Concept, Systems
a) Knowledge Management Fundamentals
b) Knowledge Management Tools
c) Knowledge Mapping
d) Knowledge Management System
2. Day – 2 Penyusunan KM Programs
a) KM Strategy
b) KM Roadmap
c) K-Map
d) KM Programs
www.mobileskycode.com www.multiforma.co.id
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MODULE 2:KM Tools
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The SECI Model – Modes of Knowledge Transfer
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KM Tools
vKM Assessment Survey
vCommunity of Practices (CoP)
vAfter Action Review (AAR)
vIssue Mapping
vTaxonomies for Documents and Folders
vKnowledge Portal
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KM Assessment Tool
Survey questionnaire designed to help the company perform an initial and rapid self-appraisal of its readiness for KM
www.mobileskycode.com www.multiforma.co.id
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Objectives of KM Assessment Tool
vDetermine if KM is already being practiced and to what degree it is being applied
vDetermine if the organization had the right conditions for building and sustaining systematic KM processes
vIdentify the strengths and opportunities for improvement in managing knowledge
www.mobileskycode.com www.multiforma.co.id
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KM Framework
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Audit Items and Rating System
vTotal of .. questions with … points as the perfect score
vScale :
Descriptions Rating Scale
Doing very good 5
Doing good 4
Doing adequately 3
Doing poorly 2
Doing very poorly or none at all 1
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7 Audit Criteria Categories
Cat 1.0: KM Leadership
Cat 2.0: Organization
Cat 3.0: People
Cat 4.0: Technology
Cat 5.0: Knowledge Processes
Cat 6.0: Learning and Innovation
Cat 7.0: KM Outcomes
www.mobileskycode.com www.multiforma.co.id
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Community of Practices (CoP)
v Etienne Wenger, author of the seminal book Cultivating Communities defines Communities of Practice (CoPs) as follows: ‘ … groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise by interacting on an ongoing basis’.
v The key distinguishing charactistics are that membership of a CoP is voluntary, and their goals and objectives to be fluid rather than determined by management objectives
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Communities/networks compared with other collaborative mechanisms
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After Action Review (AAR)
vOrganizational learning requires continuous assessment of organizational performance, looking at successes and failures, ensuring that learning takes place to support continuous improvement.
v The After Action Review is a simple tool to facilitate this assessment. It works by bringing together a team to discuss task, event, activity or project, in an open and honest fashion.
vWhen applied correctly, AARs can become a key aspect of the internal system of learning and motivation.
www.mobileskycode.com www.multiforma.co.id
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Some New KM Technologies
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