Modes of Comm

8/3/2019 Modes of Comm

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Modes of Communication

(Methods, Channels..)

Nirmala Roberts

India


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Communication Involves Three

Components

Verbal Messages - the words we choose

Paraverbal Messages - how we say the words

Nonverbal Messages - ourbody language

These Three Components Are Used ToSend Clear, Concise Messages

Receive and Correctly Understand Messages Sent to

Us


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Messages can be sent by severalmodes/ channels


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Modes

Verbal Spoken/ written words

Non verbal

..In face to facecommunication Both occur

concurrently

Electronic


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Verbal Communication

Done consciously

Factors affecting

o

AgeoGender

o Education

o Culture

o Socio economic backgound


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Verbal Communication

- Factors to consider.Pace

Intonation

SimplicityClarity & brevity

Timing & relevance Be sensitive

Adaptability IndividualityCredibility - Trustworthy & reliability

Humour


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Non verbal communication

(body language)

Environment Personal Appearance Posture Gestures, body movements, touch, adornment

Kinetic behavior - Posture & gait, facial expression, handmovements

Para-language - Voice Quality Proxemics - Interpersonal Distance Olfaction Skin sensitivity Artifacts Silence


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Environment


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Personal appearance


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Kinetic behaviour


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Proxemics


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Artifacts


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Silence


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Touch


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Non Verbal Communication(Body language)

Personal appearance Clothes, adornments..

Kinesis (body motion )

Posture, gait Gestures - Movement of

hands/ legs

Facial expression moods,

eye contact Paralanguage - use of

sounds

Proxemics -use of space &

touch


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Personal appearance

Use of clothing & other objects

hairstyle

Makeup

Jewelry Beards

eyeglasses


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KINESIS

60 year old Mrs X sits with the nurse,

kicking her leg , rubbing her hands

together .and squirming in her chair . THE BEHAVIOR ?....THE BEHAVIOR ?....

ANXIETY & AGITATIONANXIETY & AGITATION


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Continue ..

Facial expression - the single most importantsource of non verbal messages

Posture - reveals self concept.

Body movements & gestures emotionalmessages .

Eye contact - communicates level of interest/

involvement with current interaction .Touch (feeling of tenderness..warmth )


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PARALANGUAGE

Messages conveyed by the way the voice is

used .

is recognized bylistening

tone of voice

laughing

grunting


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PROXEMICS

Study of spatial relationships during personal

interactions. Varies depending upon peoples cultural

background .


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PROXEMICS


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CHANNELS OF COMMUNICATION

Vertical

Horizontal

Diagonal

Communication networks


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COMMUNICATION NETWORKS

WheelChain

Circle Y


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Effectiveness of various modes of

communication


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Electronic mode of

communication.

Advantages :

Fast

Efficient

Legible

Record (permanent, date and time)

Disadvantages :

Confidentiality

Socio-economic

Language


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Audio tape/CD

To deliver information

Train employees


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Videotape

For formal corporate communications, for

training.

Transmitted to desktop PCs or by satellite to

large branch structures

Stored and used as video cassette

Expensive to produceRelatively inexpensive to replicate and deliver.


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CD-ROM

A compact disc used for storing computer data

(audio and video)

Universal now on home PC

In business - Delivers multimedia training or

sales presentations, on specially-provided

workstations

Expensive to produce

Relatively inexpensive to replicate and deliver.


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Letters / memos / reports

Messages on paper

Need

- No e-mail link between the parties- Hard copy required to meet audit or legal

requirements

- Recipient prefers to read from paper thanfrom a screen.


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Manuals

A common form of paper document

Main purpose reference, not gaining a

response.


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Printed materials

Brochures, magazines and newsletters

Expensive to produce and replicate, except at

high volumes.


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Fax

Uses the public telephone system

Delivers paper documents from one place to

another, where a hard copy original is not

essential.


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E-mail

A primary means for delivering short text

messages within organizations that are

networked.

The medium will take the place of fax, as

whole documents can be sent as e-mail

attachments.

Has cost advantages when compared with the

use of paper or the telephone.


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Intranet

Same technology as the Internet

Operates within a single organization

Used to deliver text and images

Is also capable of audio, animation, video and real-time3D graphics ('virtual reality').

Constraints - bandwidth (capacity) of the organization'snetwork

- Few desktop PCs with audio Information - Less expensive to distribute and maintain

with an intranet than with paper equivalents.


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Radio

For public broadcast channels

Not useful in business communications

Radio receivers not commonly available inthe workplace.


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TV

Like radio, used for public rather than business

purposes

Few TV receivers are available at work.

Some organizations with large branch

networks use satellite to transmit TV

programmes to the workforce.


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Phone

Phones are universal

Now , with voice mail and mobile phones -

possible to reach people practically anytime,

anywhere

Conferencing facilities- also make it possible

for meetings of three or more people to take

place remotely


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Video conferencing

Uses phone lines to transmit video as well as sound,between two or more parties

Requisites - Cameras, microphones, audio playback,special software and high-bandwidth network cabling

Hence - Not used frequently and on specially-providedworkstations. However, as networks become more

powerful and the hardware components less expensive,it is conceivable that the facility will eventually be

available on every PC.


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One-to-ones

Two people meeting face to face, here and

now.


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Meetings

Three or more people, meeting in person.


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Modes of Comm

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