Use AWS application delivery to modernize business rapidly -
MODERNIZE BUSINESS ANALYSIS - Centric Consulting · modernize business analysis ... business...
Transcript of MODERNIZE BUSINESS ANALYSIS - Centric Consulting · modernize business analysis ... business...
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modernize
business
analysisWITH VISUALIZATION TOOLS
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once upon a time
Business Intelligence was simple…
IT built data warehouses
IT built reports
Business people waited their turn
…and waited
…and waited
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revolution
There is a revolution underway
Organizations beginning to think
differently about data:
Availability
Access
Analysis
Application
Hybrid of business analysis and data
analysis
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resistance
IT has often resisted relinquishing
control of data:
Concerns about accuracy
Concerns about quality
Concerns about misinterpretation
Concerns about business competence
Business routinely circumvents IT to
obtain data
Or they build their own solutions
“Resistance is futile.”
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driving forces
The C-Suite is under intense pressure
World is moving “digital”
Customer Journey
Marketing Operations
Technology-First Interaction
Effectiveness can be boiled down to
data
Improving performance can be
achieved by understanding data
IT responsiveness is a barrier to
corporate performance
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impatience
Business is growing impatient
Understanding data now affects
profit and market cap
Business leaders are tired of asking
IT for data
IT is being sidelined or rolled up
under Marketing and Finance
Excellent!
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impact
Changes are affecting org and
responsibility
LOB ramping up data analysis
skillsets
Tool vendors’ “land and expand”
strategy
Business tapping directly into raw
data
Role of IT is becoming less clear
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empowerment
Modern tools empower business
analysts:
Vis
ua
liza
tio
n
Viz
& D
ata
Pre
p
Sta
tist
ica
l
Da
ta P
rep
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casting call
There’s a new cast on stage:
chief
lieutenant
scientist corporal
boss rogue
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cast: chief
role C-level manages the entire
operation at a high level.
Ultimately responsible for
company performance and execution of business
initiatives
data needs Summary of business
performance and rapid
response to information requests in order to make
quick decisions with
confidence
tool needs Dashboards and natural
language query
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cast: lieutenant
role Reports to C-level and fields
requests for more in depth
analysis. Often leading
business analytics efforts.
data needs Access to raw data, access
to reporting and dashboards
tool needs Self-service environment,
statistical and data prep
tools, visualization tools
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cast: scientist
role Identify opportunities to
improve the business or
investigate issues through
data analysis
data needs Direct access to raw data
and an deep understanding
of domain-specific processes
tool needs Direct access to raw data,
data prep tools, statistical tools, visualization tools
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cast: boss
role Manage departmental
activities and performance
data needs Summary of how the
department is performing, especially at the individual
level.
tool needs Dashboards and self-service
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cast: corporal
role Performs reporting and other
analysis at the departmental
level.
data needs Access to data in the systems related to the
department, especially
operational reporting
tool needs Self-service environment,
access to curated data (EDW)
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cast: rogue
role Self-nominates to learn data
science and business
analytics. (could be
anyone)
data needs Access to relevant data
tool needs Statistical tools
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i.t. matters!
The role of IT is evolving and
remains critical:
Bring all data together (Data Lake)
Curated integrated data (EDW)
Self-service environment (Cubes)
Trusted validated Reporting
Shielding operational system
performance
Operational system integration of
analytics
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organization
The role of business analysts is
evolving
Front-line of data analysis
Developers of dashboards and
reporting
Creating data-driven alerts and
workflows
Focus on business analytics
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moving the needle
Changing business outcomes is often
elusive
Observing poor performance in the
data does not change outcomes
Business people don’t always know
what questions to ask
“Moving the needle” requires an
understanding of causation,
requiring experimentation.
This issue is endemic and largely
unsolved.
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embrace
IT can embrace the future
Establish a new contract with the
business
Leadership in training and best
practice
Support changing business roles
Inventory and qualify data sources
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technologies
New technologies can expedite the
transition:
DataVirtualization
DataCatalog
DataGovernance
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consequences
Expect consequences…
Data-driven management
Reduced load on IT data calls
Increased focus data quality
Appreciation for data management
Investment in data governance
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discussion
Is this change exciting or scary (or
both)?
How far down this path is your
organization?
Do you recognize the cast of
characters in your organization?
What barriers do you see to this
change?