Modern Communications ROI Jeffrey Ridley Director of Product Management ShoreTel, Inc.
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Modern Communications ROI Jeffrey Ridley Director of Product Management ShoreTel, Inc.
Transcript of Modern Communications ROI Jeffrey Ridley Director of Product Management ShoreTel, Inc.
Modern Communications ROI
Jeffrey Ridley
Director of Product Management
ShoreTel, Inc.
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Source Data: Ferris Research, Inc., Wainhouse Research, Nemertes Research, Alinean Research, The Tolly Group
Can you afford the Status Quo?
10 year analysis based on VoiceCon standard large enterprise configuration:
1,500 users across 3 sites
2
0
5
10
15
20
25
30
$M
2
ShoreTel
Implementation and training
Capital cost for network upgrade
Capital cost for telephony system
TDM
$6.72
$26.37
Long distance charges
Network costs
Electricity consumption
System management, MACs, downtime
Support services
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Modernization – Drives Down Ongoing Costs
• Cost of Operations
• Cost of Maintenance
• Cost of Energy
• Cost of Training
• Cost of Lost Productivity
3
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Modernization – Drives Down Ongoing Costs
• Cost of Operations
• Cost of Maintenance
• Cost of Energy
• Cost of Training
• Cost of Lost Productivity
4
Cost of Telephony Services Via Leveraging SIP and IP
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A Look at a SIP Implementation
5
Unified CommunicationsSystem
The World
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A Look at a SIP Implementation
6
Unified CommunicationsSystem
The World
PSTN
Fixed Legacy RatesMaximum Capacity
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A Look at a SIP Implementation
7
Unified CommunicationsSystem
The World
PSTN
ITSP
© 2009 ShoreTel, Inc. All rights reserved worldwide.
A Look at a SIP Implementation
8
Unified CommunicationsSystem
The World
PSTN
ITSP
SIP
Session Border Controller
Variable BandwidthPay for Based on Real Usage
No Limits on YourPoint of Presence
© 2009 ShoreTel, Inc. All rights reserved worldwide.
• Burst Base Pricing Options
• No Distance Based Pricing
• Local Presence with Single Interface and Provider
• Leveraged the Network
The Economic Advantages
© 2009 ShoreTel, Inc. All rights reserved worldwide.
ROI of SIP and IP Communications
• SIP Reduce Services Cost
• Part of the Total Savings Picture
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Practical Considerations
• Network address translation ( NAT )– NAT resides at L3/L4 – SIP at L7– NAT processing “breaks” SIP addressing
• SIP Communication security– Physical medium is the IP pipe – Firewalls control what goes in or out such pipe
• SIP Protocol Compatibilities– Not all SIP are created equal … and compatible– Open Standard …open to interpretations
THANK YOU
© 2007 ShoreTel, Inc. All rights reserved worldwide. The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare, and ControlPoint are registered trademarks of ShoreTel, Inc. in the United States and/or other
countries. ShorePhone is a trademark of ShoreTel, Inc. in the United States and/or other countries.All other copyrights and trademarks herein are the property of their respective owners.
