Model Curriculum · user experience research process, empathy mapping process ... • Structure the...

User Experience Designer

Model Curriculum


SECTOR: SUB-SECTOR: OCCUPATION:

REF ID: NSQF LEVEL:

IT-ITeS FUTURE SKILLS WEB AND MOBILE DEVELOPMENT SSC/Q8404, V1.0 6


Complying to the National occupation standards of

Job Role / Qualification Pack: ‘AI – Chief Data Officer’ QP No. ‘SSC/Q8119 NSQF Level 9’

17th October 2018

17th October 2019

Complying to the National occupation standards of

Job Role / Qualification Pack: ‘User Experience Designer’ QP No. ‘SSC/Q4804 NSQF Level 6’

16th December 2019,

2018 16th December 2024


TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 16

3. Assessment Criteria 17

User Experience Designer 1


CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “User Experience Designer”, in the “IT- ITeS” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Cloud Administrator

Qualification Pack Name and Reference ID.

SSC/Q8404, V1.0

Version No. 1.0 Version Update Date 16/12/2019

Pre-requisites to Training

Bachelor’s Degree in Engineering / Technology / Statistics /

Mathematics / Computer Science/ Physical Sciences

Training Outcomes After completing this programme, participants will be able to:

• Explain the nature of work across the IT-ITeS sector, the various

sub sectors under it and different types of occupations under the Future Skills sub sector

• Explain different types of web technologies, their evolution, their use cases and business applications

• Leverage different types of mobile technologies, explain their use cases and demonstrate application of different types of tools, frameworks, platforms, libraries and software packages to test hardware and software systems

• Define the user experience design process by explaining the user experience research process, empathy mapping process and user behavior process

• Explain how to develop a style guide, a design system and user interface specifications for developers and designers

• Define business requirements to derive the user experience needs of the customer

• Analyze different trends about products, customers, UI design etc. using standard methodologies

• Define user persona and behavior patterns by collecting user behavior data, on-boarding unbiased study groups, classifying users into groups and defining specific user persona

• Structure the information taxonomy and establish the hierarchy of connections

• Develop information architecture, site map and navigation system.

• Develop a user experience map to define the user experience journey and user flow using standard practices and templates


• Develop wireframes and illustrations of the product using standard tools and methodologies

• Apply principles of visual design to develop the visual design of the product and different modes of interaction on different devices while ensuring consistent user experience across devices.

• Design the user interface elements for the product using standard tools and templates

• Conduct usability test of the software product by developing test cases, defining key performance indicators (KPIs) and monitoring the performance and behavior of the software product

• Guide team to improve performance and achieve the desired goals through efficient resource planning, continuous monitoring and clear correspondence

• Build new alliances at workplace by partnering with stakeholders and maintain existing relations by ensuring stakeholder satisfaction


This course encompasses 15 out of 15 National Occupational Standards (NOS) of “User Experience

Designer” Qualification Pack issued by “IT-ITeS Sector Skills Council”.

Sr. No.

Module Key Learning Outcomes Equipment Required

1 IT-ITeS/BPM Industry – An Introduction Theory Duration (hh:mm) 06:00 Practical Duration (hh:mm) 03:00 Corresponding NOS Code Bridge Module

• Explain the relevance of the

IT-ITeS sector

• State the various sub-

sectors in the IT-ITeS sector

• Detail the nature of work

performed across the sub-

sectors

• List organizations in the

sector

• Discuss the evolution of the

sub sectors and the way

forward

• Explain the disruptions

happening across the IT-

ITeS sector

• Whiteboard and Markers

• LCD Projector and Laptop for

presentations

• Lab equipped with the following:

• PCs/Laptops

• Chart paper and sketch pens

• Internet with Wi-Fi (Min 2

Mbps Dedicated)

2 Future Skills – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module

• Provide an overview of the

Future Skills sub-sector

• Explain the various

occupations under this sub-

sector

• List key trends across the

occupations in this sub-

sector

• List various roles in the

Future Skills sub-sector



presentations


• PCs/Laptops



Mbps Dedicated)

3 Web technology – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module

• Define the terms “Internet”

and “Web technology”

• Provide an overview of

different components of the

internet

• Discuss the evolving

information technology

landscape and the

importance and relevance

of Web technologies

• State the key business

drivers for adoption of web

technologies

• Discuss the different types

of web technologies



presentations

• Provision for word processor and

presentation software


• PCs/Laptops


Mbps Dedicated)


• Analyze different use cases

and applications of web

technologies and their

applications across

industries

4 Mobile Development – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module

• Define “Mobile technology” and its different components

• Discuss the commonly used Mobile development platforms (such as iOS, Android etc.)

• Discuss the evolving information technology landscape and the importance and relevance of Mobile technologies

• State the key business

drivers for adoption of

Mobile technologies

• Analyze different use cases

and applications of Mobile

technologies and their

applications across

industries



presentations




• PCs/Laptops


Mbps Dedicated)

5 Development Tools and Usage Theory Duration (hh:mm) 02:00 Practical Duration (hh:mm) 02:00 Corresponding NOS Code Bridge Module

• Examine good

programming styles and

documentation habits

• Use scripting languages to

automate tasks and write

simple programs

• Use appropriate tools for

building, debugging,

testing, tuning and

maintaining programs

• Configure operating system

components

• Identify software

development needs and

changes

• Use various cloud

computing platforms and

services

• Apply the principles of code

and design quality



presentations




• PCs/Laptops


Mbps Dedicated)

6 User Experience Design Process

• Discuss what is a user

experience design process



Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00 Corresponding NOS Code SSC/N8419

• Examine different types of

user experience research

(such as qualitative

research, quantitative

research etc.) and their

methodologies (such as

interviews, surveys,

questionnaires,

observations etc.)

• Explain the empathy

mapping process

• Demonstrate how to

develop frameworks to

support user experience

design process

• Build prototypes through

sketching, visualization etc.

• Work on standard

processes to understand

user behavior

• Define personas of users

• Explain the process of

mapping user journey and

user flow


presentations




• PCs/Laptops



Mbps Dedicated)

7 Style guide, design systems and specifications Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00 Corresponding NOS Code SSC/N8420

• Explain how to assess the

business of the client

• State the principles of

typography

• Examine different types of

design elements in a user

interface (such as button,

scroll bar, text box etc.)

• Develop typography for

different text elements

(such as titles, subtitle,

heading, tec.)

• Discuss principles of

spacing, padding and

placement of design

elements for an

aesthetically pleasing user

interface

• Discuss principles of color

combination, shades and

specification



presentations




• PCs/Laptops



Mbps Dedicated)


• Create samples to

showcase proposed

typography, color palette

and placement of design

elements

• Design guidelines for

developing different user

interface elements (such as

Icons, toolbars, dialog box

etc.)

• Document the design

guidelines and the rationale

for the proposed design

system

8 Business requirements Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00 Corresponding NOS Code SSC/N8421

• Explain how to identify

business

problems/opportunities for a

business case

• Develop new use cases for

identified business solution

• Develop business goals

and technical specification

for a business solution

• Map the capabilities of the

organization for solving a

business problem

• Discuss best practices to

communicate findings and

recommendations with

relevant stakeholders

• Explain how to obtain

support from relevant

stakeholders for any

business initiative

• Examine best practices for

collaborating with cross-

functional teams in the

organization (such as

design team, business

managers etc.)

• Demonstrate the processes

of user research, user

persona development, user

journeys and user flows

• Discuss how to drive the

processes for user behavior



presentations




• PCs/Laptops



Mbps Dedicated)


research, user persona

development, user journeys

and user flows

9 Competitive Analysis Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00 Corresponding NOS Code SSC/N8422

• Define competitive analysis

• Discuss standard

methodologies to conduct a

competitive analysis about

products, customers, UI

design etc.

• Discuss latest trends in user

experience design in the

industry

• Explain how to track and

stay up-to date with the

latest solutions in the

market

• Discuss different

parameters for conducting

competitive analysis of the

user experience design

(such as tone, features,

user reviews etc.)

• Discuss how to identify and

list the strengths and

weaknesses of various user

experience solutions



presentations




• PCs/Laptops



Mbps Dedicated)

10 User persona and behavior patterns Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 21:00

Corresponding NOS Code SSC/N8423

• Collect data on user

behavior

• Discuss how to identify and

recruit an unbiased study

group based on both

demographic and

psychographic factors

• Explain different

methodologies to gather

user data (such as

questionnaires, face-to-face

interviews, group

discussions etc.)

• Discuss how to ensure the

integrity of the user data

collected

• Evaluate interpret the

gathered user behavior data

• Explain how to identify

patterns and repeatable



presentations




• PCs/Laptops



Mbps Dedicated)


metrics to tag important

insights and problems

• Discuss how to classify

users based on the user

behavior data collected

• Explain how to define a

suitable identify, name and

persona for a user based on

different parameters (age,

education, income, likes

etc.)

• Discuss how to ensure that

the user persona

appropriately represent a

larger set of users

• Demonstrate how the user

persona can be suitably

leveraged to develop a user

experience solution

• Explain how to optimize

function design by

leveraging the developed

user persona

Site map and information architecture Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00


• Discuss common

information elements in

different software solutions

• Discuss the types of

information to be collected

(such as headings, sub-

headings, texts, media etc.)

• Develop an information

taxonomy to group

unstructured data

• Show different types of

navigation styles and

demonstrate their usage

(such as hierarchical,

global, local etc.)


develop a navigation

system using UI elements

(such as menu, button, etc.)

• Exhibit standard site map

patterns (such as single

page model, flat etc.)



presentations




• PCs/Laptops


• Internet with Wi-Fi (Min 2 Mbps

Dedicated)


• Demonstrate how to define

a hierarchy of connect

• Demonstrate how to create

a sitemap to illustrate the

navigation

• Present ways to collaborate

with cross-functional teams

to gather feedback on the

sitemap and information

architecture

11 User experience map, journey and user flow Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00


• Define the scope of the user

experience map

• Outline the requirements of

different user persona for

the software solution

• Demonstrate how to identify

user touch points and

stages of engagement

• Discuss standard practices

and templates to map and

sketch a user journey

• Exhibit ways to achieve

multiple goals of a user

while effectively capturing

different complexities (such

as multiple users, media

etc.)



presentations




• PCs/Laptops



Mbps Dedicated)

12 Wireframes and illustrations Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00


• Explain what are wireframes

and why are they required

• Discuss the methodology to

develop clear and logical

wireframes for any software

solution

• Describe elements

illustrated in a wireframe

(such as user flow,

interactions, screen size

etc.)

• Demonstrate ways to gather

user feedback

• Explain how to identify the

intentions of the customer

• Discuss how to evaluate

goals of the customer



presentations




• PCs/Laptops



Mbps Dedicated)


against a smoother user

experience

• Demonstrate the

methodologies for

developing a wireframe

prototype

• Evaluate a wireframe

prototype to demonstrate a

clean and smooth user

experience journey

• Demonstrate a usability test

• Discuss how to continuously

incorporate feedback from

the customer

• Leverage analytics and

other standard tools to

refine customer journey.

13 Visual design Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00


• Discuss fundamental

principles of visual design

• Identify common tasks

performed by users which

are essential for them

• Discuss how to plan visual

design based on the type of

device (such as mobile,

tablet, desktop etc.)

• Exhibit different modes of

interaction for different

types of devices and how to

adapt the user experience

accordingly

• Demonstrate how to design

user interfaces for the

smallest screen sizes and

then gradually redesign

them for larger screens

• Show the different types of

image sizes, format and

resolution fit for different

screen sizes

• Explain how to provide

consistent and seamless

user experience across

multiple devices

• Define a usability test



presentations




• PCs/Laptops



Mbps Dedicated)


• Demonstrate a usability test

on multiple devices and

users

• Define important issues with

the user experience

14 Design of UI elements Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00


• Discuss different types of UI

(user interface) design

elements (such as imagery,

graphics, animation etc.)

• Design UI elements using

standard tools and

templates

• Demonstrate how to design

a theme for the overall user

interface and user

experience

• Discuss design

specifications and

guidelines

• Examine best practices and

templated for documenting

and sharing design

specifications

• Exhibit how to collaborate

with cross-functional teams

to implement design

elements



presentations




• PCs/Laptops



Mbps Dedicated)

15 Usability tests Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00


• Define usability test

• Demonstrate the

methodology of usability

test

• Discuss standard formats

for usability tests (such as

laboratory usability test,

remote usability test etc.)

• Demonstrate and explain a

limited functionality

prototype

• Develpop limited

functionality prototypes

using standard tools

• Discuss common features,

functionalities and tasks that

are tested as part of

usability testing



presentations




• PCs/Laptops



Mbps Dedicated)


• Explain how to recruit and

leverage unbiased users to

test the usability of the

solution

• Develop KPIs (Key

Performance Indicators) to

measure the performance of

the limited functionality

prototype

• Create a non-biased and

realistic test environment


configure the network

bandwidth as per the test

requirements


document test results using

appropriate medium (such

as spreadsheets, survey

etc.)

• Explain how to interpret test

results and determine

trends and potential

solutions

• Discuss different types of

quantitative information to

be assessed for usability

test (such as time on tasks,

success and failure rates

etc.)

• Discuss different types of

quantitative information to

be assessed for usability

test (such as stress

responses, user satisfaction

etc.)

• Explain how to summarize a

test session (including

session duration, test

methodology, description

etc.)

• Explain how to summarize

the outcomes of a test result

and share with relevant

stakeholders


16 Develop Knowledge, Skills and Competence Theory Duration (hh:mm) 06:00 Practical Duration (hh:mm) 19:00


• Recognize the importance

of self-development

• Identify knowledge and

skills required for the job

• Identify avenues for self-

development

• Create plans for self-

development

• Develop a customer centric

attitude

• Collaborate with team to

work effectively



presentations

• Provision to write emails and send

in the lab

• Lab with provision for internet,

email, word processor and


• Chart paper, markers, picture

magazines and old newspapers

17 Build and Maintain Relationships at the Workplace Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00


• Recognize the importance

of open and effective

communication

• Discuss methods that build

rapport such as

remembering names, being

empathetic, mirroring, etc.

• Meet colleagues/clients and

build new professional

relationships with them

• Discuss the importance of

active listening

• Apply different approaches

for conflict management

• Apply different approaches

to recognize and motivate

others

• Show appreciation to

colleagues and swiftly

address their concerns

• Discuss methods for

becoming a supportive team

player

• Discuss methods to

maintain relationships with

colleagues/clients



presentations


in the lab







18 Persuasive Communication Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding

NOS Code SSC/N9010

• Discuss the principles of

persuasive communication,

credibility and trust

• Discuss the differences

between persuasion and

manipulation

• Enhance visual and verbal

communication to be more

persuasive

Demonstrate how to use

evidences to support

arguments



presentations


in the lab






19 Stakeholder Management Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding

NOS Code SSC/N9012

• Define the needs and

perspectives of the

stakeholders in order to

build consensus

• Employ active listening

behaviors while

communicating with

stakeholders

• Build rapport and

collaborate with the

stakeholders

• Manage the expectations of

the stakeholders, including

quality and performance

expectations

• Provide continuous updates

on project/activity status

and changes in timelines

• Evaluate the fundamentals

of negotiations such as

negotiating positions,

BATNA (Best Alternative to

a Negotiated Agreement)

and integrative and

distributive negotiations

• Identify causes of conflict

and methods to resolve

conflict



presentations


in the lab






•

Total Duration:

450.00

Theory Duration

157:00 Practical Duration

Unique Equipment Required


• LCD Projector and Laptop for presentations

• Lab equipped with the following: -

• PCs/Laptops

• Internet with Wi-Fi (Min 2 Mbps Dedicated)


293:00 • Provision to write emails and send in the lab

• Chart paper, markers, picture magazines and old newspapers

Popular Software Tools

(At least one of the tools listed below is required)

Prototype Design tools: Sketch, Zeplin, Figma, FramerX, Mockflow,

Balsamiq, Flinto, RapidUI etc.

Workflow management tools: Evernote, Jira, VersionOne, Workzone,

Scrum Mate etc.

Grand Total Course Duration: 450 Hours, 0 Minutes

(This syllabus/ curriculum has been approved by SSC: IT- ITeS Sector Skills Council NASSCOM)


Trainer Prerequisites for Job role: “User Experience Designer” mapped to Qualification Pack: “SSC/Q8404, V1.0”

Sr. No. Area Details

1 Description To deliver accredited training service, mapping to the curriculum detailed above, in accordance with the Qualification Pack SSC/Q8404, V1.0

2 Personal Attributes

This job may require the individual to work independently and take decisions for his/her own area of work. The individual should have a high level of analytical thinking ability, passion for User Experience Design, and attention for detail, should be ethical, compliance and result oriented, should also be able to demonstrate interpersonal skills, along with willingness to undertake desk-based job with long working hours.

3 Minimum Educational Qualifications

Graduate in any discipline preferably Science/Computer Science/Electronics and Engineering /Information Technology

4a Domain Certification

Certified for Job Role: “User Experience Designer” mapped to QP: “SSC/Q8404, V1.0”. Minimum accepted score is 80%

4b Platform Certification

Recommended that the trainer is certified for the Job role “Trainer” mapped to the Qualification Pack “MEP/Q2601”. Minimum accepted score is 80% aggregate

5 Experience 5+ years of work experience/internship in User Experience Designer or related roles


Criteria For Assessment Of Trainees

Job Role User Experience Designer

Qualification Pack SSC/Q8404, V1.0

Sector Skill Council IT-ITeS

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion.

6. To pass a QP, a trainee should score an average of 70% across generic NOS’ and a minimum of 70% for each technical NOS

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.


Compulsory NOS

Total Marks: 800 Marks Allocation

Assessment

outcomes

Assessment Criteria for

outcomes Total Marks Out Of Theory

Skills

Practical

1. SSC/N8419:

Define the user

experience

design process

and standards

PC1. implement core

design principles

throughout the user

experience design

process (relevant to

current time)

100

19 6 13

PC2. develop research

methods that enable the

collection of user

requirements and user

behavior patterns

15 5 10

PC3. drive the empathy

mapping process to

understand users’ needs,

goals, expectations,

behavior, habits

19 6 13

PC4. develop frameworks

for brainstorming,

imagining and reflecting

on possible solution

outcomes

17 5 12

PC5. drive the prototyping

process by facilitating

sketching, visualization

and beta version

development processes

15 5 10

PC6. drive processes for

user behavior research,

user persona

development, user


15 5 10

Total 100 32 68

2. SSC/N8420:

Design and

define style

guide/ design

system and

specifications

for developers

PC1. define typography

systems, i.e., titles,

subtitles, headings (H1,

H2, H3), body text and

captions used in design

100

17 5 12

PC2. provide

specifications and

examples for spacing,

13 4 9


Compulsory NOS


Assessment

outcomes



Skills

Practical

padding and placement of

design elements

PC3. address interface

layouts across screen

sizes

13 4 9

PC4. define colour

palette, specifications,

combinations, and

provide relevant

examples

17 5 12

PC5. specify the sizes,

styles, colors, placement,

spacing and typographic

elements of various

buttons to be used in the

solution based on context

13 4 9

PC6. provide guidelines

for the different UI

components that may be

needed, including

Iconography, Tooltips and

popovers, Modals, Form

elements, Data Tables,

Navigation menus, Charts

and data visualizations,

Tabs, On-off switches,

Dialogs, Content grid lists,

Vertical lists, Toolbars,

Date and time pickers,

Loading indicators,

Checkboxes, Alerts,

Dropdown menus,

Sliders, Steppers and

Pagination etc.

17 5 12

PC7. document the

design rationale used in

the design system

10 3 7

Total 100 30 70

3. SSC/N8421:

Understand the

business goals

PC1. identify business

problems/opportunities

which can serve as

100 12 4 8


Compulsory NOS


Assessment

outcomes



Skills

Practical

and define use

cases as per the

user needs

prospective business

cases

PC2. evaluate

organizational capability

to deliver identified

business cases

12 4 8

PC3. effectively

communicate the findings

and recommendations of

identified business cases

to all relevant

stakeholders within the

organization

8 2 6

PC4. gather stakeholder

support to develop

solutions for identified

business cases

12 4 8

PC5. develop new use

cases for identified

business cases

16 5 11

PC6. help define business

goals and technical

specifications of the

solution as per

requirements

16 5 11

PC7. establish

relationships with key

relevant stakeholders

such as design teams,

business managers,

product managers, etc.

12 4 8

PC8. drive processes for

user behavior research,

user persona

development, user


12 4 8

Total 100 32 68

4. SSC/N8422:

Conduct a

competitive

PC1. gather and analyze

intelligence about

products, customers,

100 15 5 10


Compulsory NOS


Assessment

outcomes



Skills

Practical

analysis on

strength and

weakness of

competitors

products

competitors and

landscapes

PC2. identify standard

and emerging UI/UX

trends, design principles

and best practices

15 5 10

PC3. stay up to date with

latest industry trends

15 5 10

PC4. track both leading

and emerging solutions

across the spectrum of

solution providers

15 5 10

PC5. evaluate solutions

based on criteria such as

tone, features, user

reviews, wait/load times,

customer service, overall

design, etc.

20 6 14

PC6. list overall strengths

and weakness of various

solutions

20 6 14

Total 100 32 68

5. SSC/N8423:

Create user

personas to

encapsulate and

communicate

user behaviour

patterns

PC1. determine

method(s) of research to

collect user behavior data

100

5 2 3

PC2. recruit diverse

unbiased users to

participate in research

considering both

demographic and


5 2 3

PC3. gather user

behavior data through

questionnaires,

online/offline/face-to-face

interviews, group

discussions, etc.

7 2 5


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC4. evaluate user

behavior data gathered in

user interviews

9 3 6

PC5. tag the most

important insights and

problems gathered from

user interviews

7 2 5

PC6. ensure that data

shows the current state of

the interviewees instead

of their expectation of the

future

5 2 3

PC7. look for specific and

repeatable metrics and

patterns across users

7 2 5

PC8. classify users into

various possible groups

based on identified

metrics and patterns

9 3 6

PC9. narrow search by

minimizing and restricting

the number of possible

user groups

5 2 3

PC10. for each user

group, create a suitable

identity who could

represent the group

7 2 5

PC11. create a name for

the identity and and

choose an appropriate

image to represent the

person

7 2 5

PC12. create a

comprehensive persona

for the person, including

age, education,

occupation, skills,

attitude, likes, dislikes,

habits, etc.

9 3 6


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC13. ensure that

personas sufficiently

reflect the data and

conclusions of

investigations

5 2 3

PC14. evaluate scenarios

in which the personas

have a need to use the

solution

5 2 3

PC15. utilize personas to

optimize function design

throughout the entire

development

8 2 6

Total 100 33 67

6. SSC/N8424:

Develop sitemap

and information

architecture for

the solution

planned for the

customer

PC1. create a list of

information elements on

all the pages of the

solution

100

9 3 6

PC2. include all

information related to

headings and

subheadings, texts, media

files (images, video,

audio), documents (doc,

pdf, ppt) and URL-links of

the pages

9 3 6

PC3. create a taxonomy

to group all the different

unstructured pieces of

information and give them

descriptions

9 3 6

PC4. design navigation

such that visitors are able

to find what they need

13 4 9

PC5. create a navigation

system which consists of

elements such as buttons,

menus and tables of

content

9 3 6


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC6. determine which

navigation style to use in

the solution (e.g.,

hierarchical, global/site-

wide, local, etc.)

9 3 6

PC7. create appropriate

labelling to attract user

attention and give user

proper understanding of

what to expect from

clicking on a link

9 3 6

PC8. determine which site

map pattern to use (such

as single page model, flat

structure, index pages

pattern, strict hierarchy

pattern, co-existing

hierarchies’ pattern, etc.)

9 3 6

PC9. create sitemaps to

illustrate the hierarchy of

content and display

navigation

15 5 10

PC10. share information

architecture and site

maps with relevant

stakeholders and

developers

9 3 6

Total 100 33 67

7. SSC/N8425:

Develop user

experience

maps, user

journeys and

user flows

PC1. determine the scope

of the user experience

map

100

10 3 7

PC2. ascertain the

expectations that a user

persona has about the

interaction with the

solution

10 3 7

PC3. describe the stages

that the user experiences

while engaging with the

solution

14 4 10


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC4. clearly define how

customers discover your

solution, evaluate your

services, pick you over

competitors, purchase

from you, and engage

with you

14 4 10

PC5. establish the

touchpoints for the

customer to interact with

the solution

11 3 8

PC6. sketch the journey

in a format of step-by-step

interaction

15 5 12

PC7. evaluate user goals

and the various user flows

possible to achieve a

particular user goal

14 4 10

PC8. ensure that the

flows effectively represent

complexities such as

multiple users, scenarios,

touchpoints, mediums,

etc.

10 3 7

Total 100 29 71

8. SSC/N8426:

Develop detailed

wireframes to

illustrate flow,

interactions and

interface

elements

PC1. develop wireframes

to highlight flow,

interactions, function,

features, and basic

design elements based

on the form factor or

screen size of the device

100

15 5 10

PC2. ensure that

wireframe transitions look

clear and logical

9 3 6

PC3. gather and analyze

information about users

on a regular basis

9 3 6

PC4. evaluate the goals

of the customer and what

12 4 8


Compulsory NOS


Assessment

outcomes



Skills

Practical

they wanted to achieve

while using the solution

PC5. identify the intention

of the user during the

various customer phases

9 3 6

PC6. determine points of

friction faced by the

customer and evaluate

the flow for better user

experience

12 4 8

PC7. develop and

evaluate a wireframe

prototype to evaluate user

flow and interactions

15 5 10

PC8. evaluate the overall

experience and feedback

of the customer

10 3 7

PC9. continuously use the

information from usability

testing sessions and app

analytics to refine user

journey

9 3 6

Total 100 33 67

9. SSC/N8427:

Develop a visual

design/screens

for the proposed

wireframe

PC1. analyze the most

common and important

tasks customers must

complete using the

interface

100

9 3 6

PC2. identify the various

device groups for the

product such as mobile

devices, tablets,

desktops, smart TVs,

smartwatches, etc.

9 3 6

PC3. identify the various

modes of interaction that

depend on the particular

device group

9 3 6


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC4. adapt user

experience based on the

various modes of

interaction

9 3 6

PC5. design for smallest

screens by prioritizing

most essential features

and elements only

9 3 6

PC6. ensure that big

screens are not

developed only by scaling

up small screen designs

7 2 5

PC7. pay attention to

image quality as screens

are scaled up

9 3 6

PC8. provide consistent

experience over various

device groups

9 3 6

PC9. provide seamless

experience as users

move across various

device groups

9 3 6

PC10. perform usability

tests for solution with real

users across various

device groups

12 4 8

PC11. uncover UX issues

to resolve prior to release

9 3 6

Total 100 33 67

10. SSC/N828:

Design the

assets such as

imagery,

graphics and

animations for

the user

interface

PC1. drive the UI asset

development process for

imagery, graphics and

animations for the user

interface 100

29 9 20

PC2. define final theme,

specs, and guidelines

required for

implementation

29 9 20


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC3. prepare and share

design specifications to

the development team

21 6 15

PC4. engage with

development teams to

implement solutions

21 6 15

Total 100 30 70

11. SSC/N8429:

Conduct

usability tests

on the planned

user experience

designs at

different stages

PC1. develop limited-

functionality prototypes of

the designs to test

relevant design concepts

100

10 3 7

PC2. finalize the list of

features, functionalities

and tasks to be tested

6 2 4

PC3. develop appropriate

KPIs/metrics to measure

prototype performance

8 2 6

PC4. recruit diverse

unbiased users to

participate in tests

considering both

demographic and


8 2 6

PC5. finalize the format

for the usability tests

(e.g., laboratory usability

testing, remote usability

testing, etc.)

6 2 4

PC6. ensure test

environments are kept as

realistic as possible

6 2 4

PC7. shape network

bandwidth and limit

bandwidth according to

test needs

6 2 4

PC8. document test

results using confidential

test artefacts such as

spreadsheets, surveys,

4 1 3


Compulsory NOS


Assessment

outcomes



Skills

Practical

audio recordings, screen

recordings, participant

recordings, etc.

PC9. analyze test results,

evaluate trends, note

possible problems and

identify potential solutions

8 2 6

PC10. evaluate

quantitative information

such as time on tasks,

success and failure rates,

number of clicks, etc.

7 2 5

PC11. evaluate qualitative

information such as stress

responses, subjective

satisfaction, perceived

effort or difficulty

7 2 5

PC12. prepare a

summary of what was

tested, details of the

testing team and the goal

of the session with

descriptions of all findings

6 2 4

PC13. describe

methodology used for the

sessions including the

tasks or scenarios that

were tested, the

KPIs/metrics selected and

brief descriptions of user

profiles and segments

6 2 4

PC14. list all negative

findings and provide

potential solutions to

solve them

6 2 4

PC15. list all positive

findings and ensure

development is on the

right track

6 2 4

Total 100 30 70


Compulsory NOS


Assessment

outcomes



Skills

Practical

12. SSC/N9005

Develop your

knowledge,

skills and

competence

PC1.obtain advice and

guidance from

appropriate people to

develop your knowledge,

skills and competence

100

10 0 10

PC2.identify accurately

the knowledge and skills

you need for your job role

10 0 10

PC3.identify accurately

your current level of

knowledge, skills and

competence and any

learning and development

needs

20 10 10

PC4.agree with

appropriate people a plan

of learning and

development activities to

address your learning

needs

10 0 10

PC5.undertake learning

and development

activities in line with your

plan

20 10 10

PC6.apply your new

knowledge and skills in

the workplace, under

supervision

10 0 10

PC7.obtain feedback from

appropriate people on

your knowledge and skills

and how effectively you

apply them

10 0 10

PC8.review your

knowledge, skills and

competence regularly and

take appropriate action

10 0 10

Total 100 20 80


Compulsory NOS


Assessment

outcomes



Skills

Practical

13. SSC/N9006

Build and

maintain

relationships at

the workplace

PC1.build rapport with

appropriate people at the

workplace

100

10 3 7

PC2.develop new

professional relationships

10 3 7

PC3.build alliances to

establish mutually

beneficial working

arrangements

10 3 7

PC4.foster an

environment where others

feel respected

10 4 6

PC5.identify and engage

a diverse range of

influential contacts

10 4 6

PC6.obtain guidance from

appropriate people, where

necessary

10 3 7

PC7.attentively listen to

ideas and give

constructive feedback

10 3 7

PC8.promptly resolve

conflicts between team

members

10 2 8

PC9.work with colleagues

to deliver shared goals

10 2 8

PC10.recognize the

contributions made by

your colleagues

10 3 7

Total 100 30 70

14. SSC/N9010:

Convince others

to take

appropriate

action in

PC1. gather needs of

concerned people 100

14 0 10

PC2. adapt arguments to

consider diverse needs

19 0 15


Compulsory NOS


Assessment

outcomes



Skills

Practical

different

situations

PC3. use small wins as

milestones to gain

support for ideas

19 10 15

PC4. persuade with the

help of concrete

examples or evidences

24 10 15

PC5. take defined steps

to reach a consensus on

the course of action

24 10 15

Total 100 30 70

15. SSC/N9012:

Manage and

collaborate with

stakeholders for

project success

PC1. identify the larger

business and

organizational context

behind the requirements

of the stakeholder

100

10 3 7

PC2. manage fluctuating

stakeholder priorities and

expectations

5 1 4

PC3. consult stakeholders

early in critical

organization-wide

decisions

10 3 7

PC4. use formal

communication methods

to collaborate with

stakeholders (such as

meetings, conference

calls, emails etc.)

5 1 4

PC5. keep stakeholders

updated on changes in

project requirements

10 3 7

PC6. define the frequency

of communication with all

the stakeholders

10 3 7

PC7. use suitable tools to

represent numbers and

pictures to present details

10 3 7


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC8. respond to requests

in a timely and accurate

manner

10 3 7

PC9. take feedbacks from

stakeholders regularly

5 1 4

PC10. continuously

improve work

deliverables/service

based on stakeholder

feedback

15 5 10

PC11. plan deliverables

based on stakeholder

needs

10 3 7

Total 100 29 71

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