MOBILITY MANAGEMENT
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Transcript of MOBILITY MANAGEMENT
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Beyond Buses and TaxisBeyond Travel Training
Beyond The ADA
MOBILITY MANAGEMENTMOBILITY MANAGEMENT
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Mobility Management Mobility Management
Redefine roles and responsibilities on the basis of customer’s needs instead of modes of operation
Focus changes from routes and groups to individuals and destinations
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Encourage staff to actively look for opportunities instead of only reacting to problems
By making better use of existing resources, new transportation resources will become available
Mobility Management Mobility Management
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Mobility Management Mobility Management
Coordinate transportation services with multiple programs and providers
Assist service agencies in meeting consumer needs
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Mobility Management Mobility Management
Provide a reliable and consistent customer service experience, thereby increasing ridership satisfaction
Educate the customer about their travel options and encourage them to self-select the most appropriate mode
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Seizing the Day
Getting The Most With The Least Expenditure
There Is Always Plenty To Do — So Be Selective
Mobility Management Mobility Management
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Some Examples
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Fare - Free Program
Approximately 80% of RIDES customers are ambulatory and can ride fixed-transit under some conditions
Savings: >$150,000 per year
Questions: Is this comparable? Is it fair to non-paratransit cusumers?
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Taxi Service
Can greatly reduce wasted travel
Can provide same-day service
Can get help from municipalities
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Travel Training & Bus Buddies
Divert paratransit customers to fixed-route buses
Provide same-day service
Redistribute resources
Provide a “main-stream” service
Integrate with Accessible Taxi Program
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Monterey Mobility Management Center
• Travel Training• Tickets sales• ID badges• Community presence• Convenience for travelers and
community• Provides “bricks and mortar” face
for Mobility Management
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211 Transportation Component
Integration of transportation component in social service referral system
Educate social service providers about public transportation options
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Special Senior
Specialized fixed-route defined by coalition members of senior communities
• Fewer stops and less travel time• No transfers or waiting in elements• Cost-effective due to more passengers per mile than ADA and fixed-route
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Removal of Bureaucratic Barriers
Currently the biggest obstacle to coordination and consolidation
Stone walls between transit agencies, schools, social services and private providers
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CONTACT
Tom Hicks, CTSA Manager Monterey –Salinas Transit 150 Del Monte Ave • Monterey • 93940-
2444 Tel: (831) 393-8166 Fax: (831) 641-
0907 Email: [email protected]