Mobility in the Government Workforce Presentation at an ACT-IAC Partners Breakfast June 16, 2011...

Mobility in the Government WorkforcePresentation at an ACT-IAC Partners Breakfast June 16, 2011

Thom Rubel, Research Vice PresidentBeth Jolles, IDC Government Insights

© IDC Government Insights

2

The Distributed Worker is Mission Critical• 1 Billion Mobile Workers

Worldwide by the End of the Year• Growing penetration in U.S. and

across the world.

• SaaS-based Approach Becomes Amenable to Businesses

• The Consumerization of IT• Individual-liable users infiltrate

enterprise

• The ITization of the Consumer• How individuals seek to leverage

self-manage and self-support techniques


3

Mobile Worker Segmentation

Mobile on-location workers

Mobile workers

Non-office-basedmobile workers

Home-basedmobile workers

Mobilefield workers

Mobileprofessionals

Occasionallymobile

Mobile nontravelers(office)

Mobile home-based

business workers

Occasionally mobile(home business)

Mobile professionals(home business)

Telecommuters

Mobile professionals (telecommuters)

Occasionally mobile(telecommuters)

Office-basedmobile workers

No traveling (telecommuters)

Mobile on-location workers

Mobile workers

Non-office-basedmobile workers

Home-basedmobile workers

Mobilefield workers

Mobileprofessionals

Occasionallymobile

Mobile nontravelers(office)

Mobile home-based

business workers

Occasionally mobile(home business)

Mobile professionals(home business)

Telecommuters

Mobile professionals (telecommuters)

Occasionally mobile(telecommuters)

Office-basedmobile workers

No traveling (telecommuters)


4

Worldwide Mobile Worker Population Forecast by Segment, 2008-2013 (M)

2008 2009 2010 2011 2012 20130

200

400

600

800

1000

1200

Mobile home based (CAGR = 6.4%)

Mobile nonoffice (CAGR = 4.9%)

Mobile office (CAGR = 5.3%)

(M)

The worldwide mobile worker population is set to increase from 919.4 million in 2008, accounting for 29% of the worldwide workforce, to 1.19 billion in 2013, accounting for 34.9% of the workforce.

5.2% CAGR


5

Rest of World

Asia Pacific

Western Europe

Japan

United States

0% 10% 20% 30% 40% 50% 60% 70% 80%

2008

2013

Source: Worldwide Mobile Worker Population 2009–2013 Forecast (IDC #221309, December 2009)

Worldwide Mobile Workforce Penetration by Region, 2008 and 2013Worldwide Mobile Workforce Penetration by Region, 2008 and 2013


The Issue

2010 2011 2012 2013 20140

20

40

60

80

100

120

Tablet PCsNetbooksMedia Tablets


2010 2011 2012 2013 20140

100

200

300

400

500

600

700

800

Tablet PCsNetbooksMedia TabletsNotebooksPCsSmart Phones

The BIGGER Issue


Breaking News…

8

Worldwide Smartphone Market Expected to Grow 55% in 2011 and Approach Shipments of One Billion in 2015

– IDC Trackers, June 2011


Mobile Applications

Fleet tracking

Legacy corporate databases and applications

Asset management, tracking, and logistics

Third-party corporate databases and applications

Inventory management/supply chain integration

Field force automation

Security solutions such as mobile VPN or antimalware

Time reporting

Forms completion

Social networking

Data collection

Mobile device management

Sales force automation

Instant messaging

Intranet access

Web browsing or Internet access

Email

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

For which applications do you have a mobile application?

9

Source: IDC Survey Administered to GDS CIO US Summit Attendees. March, 2011Data shows % of respondents who indicated the selection. Multiple responses allowed. Does not add to 100%. n= 41


10

What’s Driving the Distributed Workforce?• United States

• Advances in wireless networks, devices, remote access technologies, security, remote endpoint management are key enablers.

• Healthcare is critical driver.• Office-based mobile workers comprise the largest mobile worker segment.

• Western Europe• Corporations are exploring the advantages of telecommuting more seriously. • Large enterprises and SMBs offering employees flexible working environments. • Northern and Central Europe are drivers of flexible working. • The number of wireless data–enabled workers is expected to grow


11

Driving the Distributed Workforce• Asia Pacific

• Unified Communications (UC) will be a major driver• Telecommuting growing in some areas across Asia• Flexible working will become more common in several markets


12

Public Sector Mobile WorkforceTrends

ASIA:– Mobility increasingly a conduit of choice for governments to deliver

eservices to the citizens, often embedded as part of a 'Smart City' framework.

– Slower adoption of telework, especially developing countries and local governments, where face to face interactions are expected in work environment.

– Primary drivers are office productivity and work efficiency rather than convenience.

Western Europe:– Slow public sector telework adoption– Healthcare is emerging as a primary driver


Mobile Devices Used in Canadian Public Sector

66.7%

66.0%

17.3%

17.3%

15.3%

11.3%

2.0%

80.0%

66.0%

12.0%

12.0%

8.0%

6.0%

2.0%

74.0%

80.0%

10.0%

18.0%

16.0%

14.0%

2.0%

46.0%

52.0%

30.0%

22.0%

22.0%

14.0%

2.0%Refused

Other Smartphones

Ruggedized handheld device

PDA/handheld device with no mobile phone functionality

We don't access corporate resources in a mobileenvironment

Laptop/netbook computer connected remotely

Blackberry, iPhone etc

Pan-National Federal Provincial Municipal

N=150: G1 - Which user devices are currently used, or likely to be used in the short term, to access/transact corporate resources or services in a mobile environment?


Usage of PDA/Smartphone – All Solutions – Canadian Federal

46.3%

41.5%

19.5%

19.5%

17.1%

12.2%

9.8%

9.8%

9.8%

7.3%

4.9%

7.3%

2.4%

4.9%

4.9%

7.3%

4.9%

7.3%

7.3%

4.9%

4.9%

4.9%

4.9%

7.3%

9.8%

0.0%

2.4%

0.0%

2.4%

2.4%

0.0%

2.4%

0.0%

39.0%

39.0%

58.5%

68.3%

68.3%

78.0%

70.7%

70.7%

80.5%

78.0%

82.9%

2.4%

9.8%

7.3%

7.3%

4.9%

4.9%

9.8%

9.8%

4.9%

7.3%

7.3%Supply Chain Automation

Time reporting

Dictation/Speech recognition

Inventory and Distribution Management

Telemetry/Remote monitoring

Fleet tracking

Procurement

Other industry specific applications

Field service technicians (Field Service ForceAutomation)

Office/collaborative

Customer service and support

Currently use Planned in the next 12 months Planned in the next 24 months

No plans to implement Don't know

G2 - Does your organization use or plan to use the following solutions via PDA/handheld device/Blackberry/Smartphone? - Federal

N = 41


15

Defining Managed Mobility

• Various definitions exist today– IDC defines Managed Mobility as encompassing a range of

capabilities – including both expense and IT related services Asset mgmt, rate plan optimization, billing analysis, contract

negotiation, procurement, helpdesk, reporting Mobile policy management, security management, mobile device

management

• Many providers in the managed mobility market:– Systems integrators (i.e. IBM, HP, CSC)– Telecom providers/mobile operators (i.e. AT&T, Verizon)– Pure play managed mobility providers (i.e. Tangoe, Rivermine)– On-demand (SaaS) providers (i.e. InvoiceInsight)


Focus Areas When Thinking About aNew Device Strategy

Address Device Management, Security and Costs

1. Engage Finance, HR, and Legal in Developing a BYOD Strategy• Discuss Trade-offs• Cost allocation methods and management (understand

hidden costs)

2. Select a Mobile Device Management (MDM) solution for manageability & security• Multi-Platform MDM: airwatch; Sybase ,MSFT, IBM/Tivoli, HP• Consider Outsourced Services: AT&T , Verizon Services,

IBM, HP

3.Develop program analysis and processes• Develop cost models for various devices• Design employee stipend program• IT Processes (e.g. monitor solutions and satisfaction)

4.Pilot with Standard (known) Devices and Strong Controls

9


Questions

Thom [email protected]

Beth [email protected]

Join us & your peers in the conversations in our IDC Government Insights Community

mailto:[email protected]

mailto:[email protected]

http://idc-insights-community.com/government

http://idc-insights-community.com/government

Mobility in the Government Workforce Presentation at an ACT-IAC Partners Breakfast June 16, 2011...

Documents

Transcript of Mobility in the Government Workforce Presentation at an ACT-IAC Partners Breakfast June 16, 2011...